Afriski Mountain Resort
Mahlasela Pass, Butha-Buthe 001 Lesotho
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#1 of 1 lodge in Butha-Buthe
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Property amenities
Parking
Bar / lounge
Restaurant
Game room
Hiking
Ski rentals
Children Activities (Kid / Family Friendly)
BBQ facilities
Skiing
Fishing
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Room features
Clothes rack
Kitchenette
Refrigerator
Extra long beds
Electric blanket
Bath / shower
Room types
Family rooms
Location
Mahlasela Pass, Butha-Buthe 001 Lesotho
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29Reviews1Q+A3Room tips
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Good place to experience snow in Africa but the entrance fee was too steep for what they were offering. There was a lot of talk that the owners of the resort were fighting hence we were told two different amounts for entrance fee.
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Date of stay: July 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: Manage your expectations
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
1. Lights in corridors in the dormitory didn’t work. Staffs didn’t prepare it after I arrived. That’s why I had to wait outside until someone fixed it at around 10pm…. It was incidents after I arrived at this accommodation at 6pm. Additionally, a member of the staff didn’t explain the details so I go and come back from the dormitory and the reception again and again, because it didn’t work lights… 2. Toilets in the dormitory didn’t flushed.And the toilets looked it has been a while since someone checked,because it has already bowl movement inside the toilet…. 3. Most light in the bathroom had broken.That’s why I couldn’t take a shower. When I told a lot of out of orders, two receptionists looked like they didn’t notice them completely. It means they didn’t check and clean for a while….so 4.I gave up to use facilities and tell receptionists anymore,because I was exhausted about these awful experiences after I arrived. 5. Unfortunately, Sky restaurant wasn’t good as well , because they didn’t have most menus. A waiter came and asked me a lot before I choose. Finally he suggested me to use Google without asking him. That was rude. It because a complaint… Even though they have a lot of contents on the menu in the restaurant, a waiter said “We don’t have it.”many times. So I asked him”Which one do you have?”. He told me “okay,what do you want to eat?” Ha? I got tiredness from his attitude more. Finally I ordered salad R100. It looked good, but it wasn’t a value of money. Finally I bought snacks and chocolates a lot because I was hungry and exhausted. And I felt stressed these situations.Although I was looking forward to coming here, I don’t want to stay here anymore… 6. They sell T-shirts but don’t have sizes. Even though I contacted them about T-shirts,which they sell here, by email in advance,they didn’t explain the facts to me on the email. They should notice they should work neatly more. I was disappointed toooo much… They must organize, know and improve their operations. Although a lady who works at reception cared me bringing a heater to my dormitory, I don’t want to stay here anymore. Sorry that,but it wasn’t a value of money too much…even though this accommodation has a name” mountain Resort “…..…
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Date of stay: October 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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StILL WAITING FOR REFUND After booking a year in advance we unfortunately had to cancel.. awe are struggling to get our deposit since 12 JuLY Promises...promises and more promises we are still waiting!!
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The rooms need proper maintenance. There was no hot water to bath with the entire weekend and that was not nice at all because it was winter time. I will not recommend the place. There is also no emergency services available. My sister was not running out of breathe and we called the receptions and we waited for hours without help.
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Date of stay: June 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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A Disastrous Stay: False Advertising, Rude Management, Inadequate Amenities, and Mass Exodus of Guests. After driving for six long hours, we were met with disappointment from the very beginning. The booking mistake resulted in assigned rooms that looked nothing like the pictures portrayed. The stag and general manager's behavior was simply appalling. They were rude, unapologetic, and showed no interest in addressing our concerns. It was as if they couldn't care less about the wellbeing and satisfaction of their guests. Furthermore, the false advertising became painfully obvious as we discovered the lack of essential amenities. Both Wi-Fi and DSTV were nonexistent, leaving us isolated from the outside world and without any form of entertainment. The dining experience was a farce. The only restaurant on the premises had little to no food in stock, and the sandwich order we placed took a staggering 1.5 hours to arrive. To our dismay, the sandwiches were barely edible, a complete disappointment. Our experience was shared by multiple other guests who, like us, left the accommodation early, unable to bear the dismal conditions any longer. In conclusion, I cannot stress enough how terrible our stay was. The false advertising, rude management, inadequate amenities, and mass exodus of guests paint a clear picture of the utter lack of care and professionalism at this establishment. Avoid it at all costs if you value your time and sanity. Avoid this place at all costs! …
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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An Utterly Disappointing Experience at Afriski Mountain Resort I wish I could give zero stars, but unfortunately, that's not an option. My recent experience at Afriski Mountain Resort was nothing short of a nightmare. We arrived on the 30th of June after a six-hour drive from Pretoria, only to find that the units we had booked were unavailable. Instead, they attempted to accommodate us in a substandard unit that fell woefully short of our expectations. After hours of heated discussions at the reception, they reluctantly offered us another unit which had been flooded and double-booked previously. It was mysteriously available now, but the state of the unit left much to be desired. The overall quality of the resort was so poor that we could only bear to stay for one night. Our departure was delayed due to the border being closed, so we left at the earliest opportunity the next morning. Adding insult to injury, the resort heavily advertised their "Christmas in July" event, only for the restaurant to run out of food on the first night. We were left waiting for two hours, only to receive sandwiches. I've attached a photo of the meager offerings for reference. When approached for a refund due to the unsatisfactory service and poor conditions, the management's response was dismissive at best. We emailed them saying we are prepared to take legal action, they insinuating that the costs of pursuing a case in Lesotho would be prohibitively high. I strongly advise anyone considering a visit to Afriski Mountain Resort to reconsider. The lack of customer service, subpar accommodation, and overall poor management have left us with a bitter taste and a vacation utterly ruined.…
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Our stay at Afriski was less than perfect. We stayed over the Easter weekend, and were the only people at the entire resort. The place felt a bit run down, with parts looking like a building site. We found the staff friendly and helpful when our hot water didn't work. It was frustrating that there was no wifi offered at the cabins, and you could only access it at reception 1 km away. And when reception closed at 5pm, there was no access to the wifi which wasn't optimal. Also we were informed that the DSTV wasn't working either. I am sure it is a lovely place to stay in winter when the ski slope is working and there is a good vibe, but staying out of season felt like visiting a ghost town, and at a premium cost too.
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Date of stay: April 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We booked a 4 bedroom unit for 4 couples (4 double beds). We followed up a month before leaving and they gave our unit to someone else. After big fights we indicated we have the unit again and surprise when we got there someone else was in our unit. We had to share bunk beds in another unit for a night before moving over to our unit. management promised to refund us 50% of the first night. After following up more than 20 times and a year later we still don't have the refund. Food at the restaurant also takes minimum 2 hours. They are the only ski resort in South Africa and doesn't look like they care about good management. I'd rather pay a little extra and ski in europe and at least know where I am going to sleep and have better ski experience.
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Date of stay: August 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
We have been visiting Afriski for many years and honestly don’t want to come back. We booked the backpackers & hotel room at Vail - the whole experience was SHOCKING, all my booking emails were never answered and when we arrived they did not know about all our bookings, we were told the backpackers was stocked with cooking utensils by reservations telephonically and arrived to find nothing, the backpackers & hotel rooms were dirty and we can see that the entire resort is under totally useless new management. From the restaurants running short of food to the long waits for absolutely everything. The music festival was poorly advertised and absolutely a waste of money. This is not the Afriski that we were used to - SUPER expensive for no value & no management
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
We had booked what they referred to as luxury lodge. On arrival, we were told that it was given to someone else. We were given a room in one of the budget camps. Although we were given credit, it was not ideal. If we wanted cheap accommodation we would have booked that from the beginning. The next morning, we didn't have hot water. The panel heater in the room doesn't do much. Luckily we had brought our own. They have loadshedding so best you bring your own light. Reception doesn't seem to care much about complains. They hardly answer the phone and when they do, they say they will get back to you which never happens. On the positive side, the slopes and instructors are great. Gilly from Alaska was so patient and friendly with the lessons. I would definitely come back for the skiing but someone please help management with some hospitality lessons. …
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Date of stay: July 2022Trip type: Travelled with family
Room Tip: The drive is not an easy one. You need to build up momentum from the bottom going up the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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PRICE RANGE
US$84 - US$109 (Based on Average Rates for a Standard Room)
LOCATION
LesothoButha-Buthe DistrictButha-Buthe
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Frequently Asked Questions about Afriski Mountain Resort
Which popular attractions are close to Afriski Mountain Resort?
Nearby attractions include Afriski Mountain Resort (1.1 km).
What are some of the property amenities at Afriski Mountain Resort?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and kids activities.
Which room amenities are available at Afriski Mountain Resort?
Top room amenities include a kitchenette, a refrigerator, and extra long beds.
What food & drink options are available at Afriski Mountain Resort?
Guests can enjoy an on-site restaurant, a lounge, and barbeque facilities during their stay.