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Lovely setting with beautiful animals around Lovely setting with beautiful gardens Good food with good service Lovely golf area with a well lit gardens Busy with renovations and lots of improvement Settings and reception are well designed
decent rooms good sized. large shower and bath. chalet style. there are alot of monkeys .the pool area is awesome with a good bar. restuarant must have had better days in the near past. the supper was not good but the breakfast decent enough not...More
My room in the block overlooking the golf course had just been upgraded. However, there were at least 3 negatives. Firstly, the door leading into the room would not stay closed without locking it from the inside. Secondly, the door to the bathroom could not...More
From what I can see it once was very grand and beautiful but now it’s looking tired and run down.
Terrible service and generally unhelpful staff.
Suzette in Reservations messed our booking up and when on the day of arrival we were trying to get...More
I have been here a few times and recently asked the question on here 'Was it closed?' and also complained about the impossibility of booking.
Well....we ended up at Bushveld Terrace instead but visited Hans Merensky twice during our stay in Phalaborwa. There appeared to...More
Response from Suzette M, Manager at Hans Merensky Hotel & SpaResponded 5 February 2018
Thank you for your positive feedback as well as the concerns that you have raised. We don't take any feedback light hearted and I can assure you that we are working very hard to make Hans Merensky Hotel & Spa as it was before....More
Response from HansMerensky | Property representative |
Dear Mr Mashaba. On behalf of Hans Merensky Hotel & Spa we would like to apologise for the incident that you had at our hotel during your stay. We would like to address this incident in a proper way and would like you to... More
Dear Mr Mashaba. On behalf of Hans Merensky Hotel & Spa we would like to apologise for the incident that you had at our hotel during your stay. We would like to address this incident in a proper way and would like you to contact us so that we can understand what happened and to make sure that this never happens again. Regards - Marketing Manager Hans Merensky Hotel & Spa