Garden Court Nelson Mandela Boulevard
Cnr. Melbourne & Coronation Roads, Woodstock 8000 South Africa
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About
#2 of 6 hotels in Woodstock
Location
Cleanliness
Service
Value
The Garden Court Nelson Mandela Boulevard Hotel, assures affordability and everything else you have come to expect from Southern Sun Hotels. Offering spectacular views of Table Bay and the Harbor, this hotel affords easy access to the N2 which will take you to the CBD and some of the world's most beautiful beaches in one direction and the delightful Southern Suburbs and Winelands in the other. Close proximity to city centre and Table Mountain.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children's television networks
Airport transportation
Business Centre with Internet Access
Secured parking
Wifi
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Cable / satellite TV
Flatscreen TV
Bath / shower
Room service
Safe
VIP room facilities
Private bathrooms
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
Landmark view
Pool view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Languages Spoken
English
Location
62Somewhat walkable
Grade: 62 out of 100
14Restaurantswithin 0.5 km
0Attractionswithin 0.5 km
Cnr. Melbourne & Coronation Roads, Woodstock 8000 South Africa
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1076Reviews11Q+A100Room tips
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I thought that this would be a great place given that it is a Tsogo Sun hotel. I was wrong. It is not 5 or even 4 star. I’d say a 3 star. It’s not terrible but it’s not great either. A few reasons why: No ventilation in the bathroom. No fridge, you need to go down for an ice bucket. They also only have a few of these. I called for an iron on Sunday and it never came, I got it after calling again on Monday. Breakfast 😭 - Not much of a selection. Same menu all 4 mornings we were there. I actually didn’t even go down for breakfast the last day because I was not in the mood to have the same meal again. I think for the price I really was expecting better. The staff is friendly I can’t fault them. I think the hotel as a whole needs to change though. New chef, new management maybe just to keep up with the times. Would I stay here again? No Would I recommend it? Yes but with clear warning on the above.…
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Date of stay: November 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ian Mackay, General Manager at Garden Court Nelson Mandela Boulevard
Responded 3 weeks ago
Good day Thank you for your feedback, this is valuable to us. In response to some of your comments. We are a 3 Star hotel and are not rated as a 4 or 5 Star property. We are looking at installing fridges in the future, however in the meantime they are available on request from reception. We have extractors for all our bathrooms that are centrally controlled. With regards to our Breakfast, the core menu does not change as there are certain items that are expected and are standardized at breakfast i.e Bacon, yogurts, fresh fruits, omelettes etc. But we change daily one type of sausage, a chef special dish, fish dish, potatoes dish and vegetarian dish. Please accept our apology for the delay on request for ironing board, I have addressed this the team. We did have high demand this past week. Thank you for staying with us and hope we will see you again in the future. Warm Regards Ian Mackay General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is in decent location, easy access to and from main roads. In a very quiet area. Overlooks the harbour and the city. The breakfast is decent. There is however no brush for toilet, you have to wait for room service to clean the toilet. Baths are small. Staff is friendly. I would book it again.
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Date of stay: October 2023Trip type: Travelled with family
Room Tip: Parking is safe
Rooms overview harbour
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ian Mackay, General Manager at Garden Court Nelson Mandela Boulevard
Responded 30 Oct 2023
Thank you for your positive feedback, we are delighted you had great stay with us and look forward to welcoming you back in near future. Warm regards Ian Mackay General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The welcome and the help from staff is Excellent. The staff did go over and above at mealtimes and with other hotel services. Where it dropped a mark was general maintenance. Parts of the hotel needed renovation (external). Being a very windy city you don't tend to sleep when even the hotel name on a metal board flaps like it wants out of the hotel trade and in to an orchestra! Still, the squad needed a refuge for the World Cup and we won that so I applaud the hotel in having a part to play in that success!
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Date of stay: October 2022Trip type: Travelled on business
Value
Location
Service
Room Tip: Don't be fooled by the pool photo. It is a lot smaller and in October, despite +20c, very cold....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ian Mackay, General Manager at Garden Court Nelson Mandela Boulevard
Responded 23 Aug 2023
Thank you for taking the time to review your recent stay and for your kind words and congratulations on winning and happy we could be part of this. We are thrilled that you enjoyed your stay with us. The issue with the sign has been resolved and repaired. We look forward to welcoming you back to Garden Court Nelson Mandela Boulevard in the near future. Warm Regards Ian Mackay General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel location is good. Decent connections to main roads. Hotel breakfast is also alright as well as the views from some rooms / areas. The negatives: 1. AC is noisy and insufficient 2. No bottled waters in the rooms 3. TV starts automatically after power cuts, wakes you up at nights 4. Fitness center is a joke ( all machines out of service) 5. No dedicated staff at the bar 6. No dedicated iron or any board in the rooms 7. No mini bar / fridge in the room 8. Mold in the bathroom
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Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ian Mackay, General Manager at Garden Court Nelson Mandela Boulevard
Responded 22 Feb 2023
Thank you for taking the time to review your stay, we appreciate your feedback and raising your concerns with a few points that you experienced during your stay at the Garden Court Nelson Mandela Boulevard. In response to some of your comments, as a Garden Court water is not provided in our hotel rooms, this is brand standard throughout the country, we do have mini bars and irons are available on request from reception. With regards to rest, please accept our sincere apology and I will be addressing all the points that you raised and assure you that this is not our usual standard. We appreciate you bringing these comments to our attention, as we need to see the service from our guest point of view, as we strive to meet our guest’s expectations.We look forward to welcoming you back to Garden Court Nelson Mandela Boulevard in the future Warm Regards Ian
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My door was open when I arrived back one evening! Nothing was missing but it shows the level of careless of this establishment. In addition, the service was horrendous from check-in to check- out. Staff are unfriendly, badly trained, extremely slow and often confused. The room and corridors stank and the furniture is way past its due date. The dinner buffet and the breakfast food was as bad as the rest of the experience. Overcooked and tasteless, with very little choice.
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Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ian Mackay, General Manager at Garden Court Nelson Mandela Boulevard
Responded 08 Feb 2023
Dear Thiago d Thank you for taking the time to review your stay, it very disappointing here about your experience, we appreciate you bringing to our attention your concerns with a number of issues that you experienced during your stay at the Garden Court Nelson Mandela Boulevard. In response to one Southern Sun has a 5 year plan which includes various refurbishment we are in the plan, however no dates have been confirmed. The rest are not acceptable and please accept our sincere apology and I will be addressing all the points that you raised and assure you that this is not our usual standard. We appreciate you bringing these comments to our attention, as we need to see the service from our guest point of view, as we strive to meet our guest’s expectations. Warm Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Breakfast is bad. Bad selection, breads are not even nice, Pancakes look horrible doesn't even look like Pancakes, Building not maintained. Sinks dripping. Smells dirty. No porters to help with luggage, i was alone and had 3 small kids with and had to offload my own luggage and pull all my things up like a hill inside before getting into a lift with no help at all, they call it self service. The only thing nice is the 2 big beds as like all tsogo sun's that cater for families. I would recommend to go for a different one.
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Date of stay: November 2022
Value
Location
Service
Room Tip: There's no minibar in the rooms.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ian Mackay, General Manager at Garden Court Nelson Mandela Boulevard
Responded 13 Dec 2022
Thank you for taking the time to review your stay, we appreciate you bringing to our attention your concerns with a few points that you experienced during your stay at the Garden Court Nelson Mandela Boulevard. In response to a few points, we do not have porters, but if assistance is needed one of our team will help and this is not a brand standard for Garden Courts which is our 3 star brand. With regards to other issues, please accept our sincere apology and I will be addressing all the points that you raised with my team. We appreciate you bringing these comments to our attention, as we need to see the service from our guest point of view, as we strive to meet our guest’s expectations. Warm Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Don't be fooled by the outside appearance or the location. Inside, you find a well-run hotel, with excellent caring staff and good amenities. The breakfast buffet was tops! Only negatives: (didn't impede our stay) No bar fridges Air conditioning can be upgraded Flies and other pest in the restaurant- which was brought to Managements attention. I special word of thanks must go to Canduce who was amazing and caring.
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Date of stay: January 2022Trip type: Travelled with family
Room Tip: Rooms overlooking the parking quiter
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Certain aspects of the room was dated, such as carpets and cupboards. The checkin process took long, but the service since then was top class. Candus at Reception attended to several of our requests, without a flinch and deserves a medal for her patience and professionalism. Chef Owen unassumingly accommodated the halaal requirements of our meals, and Gerry from Maintenance quickly replaced the battery on our room safe. I will return to this hotel when next in Cape Town
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Date of stay: January 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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They don’t have bar fridges. Someone (staff) ate the food we asked to keep in their fridge. Someone came knocking on our door, left the half eaten food outside (that we hadn’t asked for). It’s basically self service up in that place. The hotel staff would pick and choose who to be helpful to and lol wasn’t us. We would ask for their iron in the morning and they’d get back to us HOURS later, knocking at our room talking about “do you still need the iron”??? Breakfast was SO ok, it’s ridiculous. We always had to ASK housekeeping to change our towels and refill coffee/tea station. Location was great tho. Outside the hotel, we had a great time. Cape Town SLAPS.
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Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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00h50 on Saturday morning 27 November 2021, and guests are stil partying, screaming and shouting in the corridor of the 5th floor. Staff unable to take control despite numerous requests. If you plan to stay awake the whole night, please book. If you want to rest, stay away!!!
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Date of stay: November 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
US$88 - US$109 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
garden court eastern boulevard hotel cape town central
FORMERLY KNOWN AS
Garden Court Eastern Boulevard
LOCATION
South AfricaWestern CapeCape TownWoodstockWoodstock
NUMBER OF ROOMS
292
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Claim Your ListingGARDEN COURT NELSON MANDELA BOULEVARD - Now R 1 461 (Was R̶ ̶2̶ ̶2̶9̶6̶) - UPDATED 2023 Hotel Reviews & Price Comparison (Woodstock, South Africa) - Tripadvisor
Frequently Asked Questions about Garden Court Nelson Mandela Boulevard
What are some of the property amenities at Garden Court Nelson Mandela Boulevard?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Garden Court Nelson Mandela Boulevard?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Garden Court Nelson Mandela Boulevard?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Garden Court Nelson Mandela Boulevard?
Yes, free parking and secured parking are available to guests.
Are there opportunities to exercise at Garden Court Nelson Mandela Boulevard?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Garden Court Nelson Mandela Boulevard have an airport shuttle?
Yes, Garden Court Nelson Mandela Boulevard offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Garden Court Nelson Mandela Boulevard have airport transportation?
Yes, Garden Court Nelson Mandela Boulevard offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Garden Court Nelson Mandela Boulevard?
Yes, dry cleaning and laundry service are offered to guests.
Does Garden Court Nelson Mandela Boulevard offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does Garden Court Nelson Mandela Boulevard have any great views?
Yes, guests often enjoy the harbour view available here.
Is Garden Court Nelson Mandela Boulevard accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.