Don't be fooled by the outside appearance or the location. Inside, you find a well-run hotel, with excellent caring staff and good amenities. The breakfast buffet was tops! Only negatives: (didn't impede our stay) No bar fridges Air conditioning can be upgraded Flies and other pest in the restaurant- which was brought to Managements attention. I special word of thanks must go to Canduce who was amazing and caring.
Certain aspects of the room was dated, such as carpets and cupboards. The checkin process took long, but the service since then was top class. Candus at Reception attended to several of our requests, without a flinch and deserves a medal for her patience and professionalism. Chef Owen unassumingly accommodated the halaal requirements of our meals, and Gerry from Maintenance quickly replaced the battery on our room safe. I will return to this hotel when next in Cape Town
They don’t have bar fridges. Someone (staff) ate the food we asked to keep in their fridge. Someone came knocking on our door, left the half eaten food outside (that we hadn’t asked for). It’s basically self service up in that place. The hotel staff would pick and choose who to be helpful to and lol wasn’t us. We would ask for their iron in the morning and they’d get back to us HOURS later, knocking at our room talking about “do you still need the iron”??? Breakfast was SO ok, it’s ridiculous. We always had to ASK housekeeping to change our towels and refill coffee/tea station. Location was great tho. Outside the hotel, we had a great time. Cape Town SLAPS.
00h50 on Saturday morning 27 November 2021, and guests are stil partying, screaming and shouting in the corridor of the 5th floor. Staff unable to take control despite numerous requests. If you plan to stay awake the whole night, please book. If you want to rest, stay away!!!
We were only at the resort for one night in a family room. While the staff were the highlight of the hotel, the rest of the experience was rather disappointing. In this time of Covid we were also especially concerned about room cleanliness etc. Much to our disgust, when getting ready for bed, upon opening the duvet cover there was a dirty pair of socks. It was horrid, and it begged the question. Was the room even properly cleaned? The hotel staff quickly arranged a new room, but we couldn’t get past the gross experience and just wanted to sleep and get out of the space. Not sure I will return to this hotel, which is sad because most travellers, based on reviews, have had a good experience. In addition the decor is very dated and needs upgrading.
We visited the hotel a couple of times and had no issues but now with Covid-19, baby of 2 years was an issue then the next day we wanted to take breakfast to the room but not allowed. My son went to have breakfast and then I asked him to bring muffins and pastries, on which the staff was rude and said he is not allowed to take that many. All off this after we asked to take breakfst to the room and were not allowed.Not very happy with this visit and treatment of staff. Will not visit again!!!!!
When we checked in, webooked a shuttle to dilever us to the airport after checking out... The shuttle was late... The reception is busy having a chat and this lead to me missing my flight and having to buy new flight tickets.. What manner of service and managment is this?
We stayed for 7 days at Garden court. Enjoyed the Hotel very much Rooms spacious and clean.Room service daily. Breakfast good.Richard was excellent waiter who was always smiling and helpful. Staff friendly.Big plus to General Manager Trevor Philander for my gift from Tsogo Sun However what I did not like was the reserved seats for Breakfast(it was over festive season)tables were Empty but was reserved. No fridge in room.Ice Machine on certain floor not working. Overall good Experience will return to my roots.(Leliebloem Home)where the Hotel is built I supported the hotel before when it was Holiday Inn. I even have a room lamp which I bought at a sale at the then Holiday Inn. Regards and God Bless
Breakfast service was poor. The room was not completely satisfactory. I waited for 1 hour to check-in because rooms were not ready for occupation. The location is not exactly perfect but okay. I think a lot of things need work.
The hotel need a complete overall....old type of aircon and old beds. Staff excellent and make you feel at home. Location of the building is ok as you have a view of the harbor...limited choice of food.