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DoubleTree by Hilton Cape Town Upper Eastside

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31 Brickfield Road, Woodstock 7935 South Africa
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Traveller (596)
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Panoramas (5)
Room & Suite (354)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 21/12/10 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from DoubleTree by Hilton Cape Town Upper Eastside
Updated 21/12/10 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 3 in Woodstock
Location
Cleanliness
Service
Value
Travellers' Choice
Each of the 183 hotel rooms and suites are decorated in a fresh, modern and contemporary style, offering sophisticated furnishings and amenities, including central air-conditioning with individual thermostat control and free Wi-Fi internet access. All day dining is offered with the emphasis on fresh ingredients. The restaurant, aptly named Liberty’s, is designed as a hub of activity and specifically caters to the discerning traveller. It incorporates a Smoker’s Lounge, Library and an outside Piazza dining area, all in an urban chic style. The feature of the food and beverage area is the Estreet bar offering the finest local wines, including organic wines, South African potstill brandies and the finest single malt and aged whiskeys all in a relaxed, yet sophisticated environment. In accordance with the Hilton CleanStay regulations due to COVID-19, we have adhered to strict protocols and have a Standard Operating Procedure in place. Temporary operating times for Liberty's Restaurant are in place, as well as social distancing seating arrangements for small conferences as per the Government regulations. Contact us for further details.
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Property amenities
Secured parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Free shuttle or taxi services
Conference facilities
Banquet room
24-hour security
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Airport transportation
Shuttle bus service
Meeting rooms
Baggage storage
Concierge
Currency exchange
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Mid-range
Languages Spoken
English, Afrikaans
Hotel links
Special Offer:Book Now and save 25% off

Location

Full view
77Somewhat walkable
Grade: 77 out of 100
12Restaurantswithin 0 km
1Attractionwithin 0 km
1682Reviews31Q+A100Room tips
Traveller rating
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Most Recent
Pragasen N wrote a review 11 Jun
Umhlanga, South Africa1 contribution
No service for dinner from the waitring staff. Ignored and orders not taken. Waiting time of more than an hour and completely ignored. Debit card used without consent after checking out with no amount outstanding.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: June 2022
Value
Rooms
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Trip type: Travelled
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Response from Brian Bowes, General Manager at DoubleTree by Hilton Cape Town Upper Eastside
Responded 5 days ago
Dear Pragasen, sincerest apologies for the delayed response to your review, would you lease be so kind as contact me on Brian.Bowes@Hilton.com, in the interim I have requested feedback from my team, my sincerest apologies for the below par level of service that you received, this is certainly not our standard nor the norm, I look forward to hearing from you soon. Kind Regards Brian
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Ian S wrote a review Nov 2021
Trenton, New Jersey59 contributions66 helpful votes
Hotel's Favourite
I'm not sure what the last review, "Honest Review," is talking about. Had a lovely stay, and anyone who thinks that the parking fee of 60 rand per day (less than $4/day) at a major chain hotel in the middle of a large metropolis is a "scam" needs a reality check. Staff was extremely helpful, and food from restaurant was very good. Breakfast was simple, but had enough options for a good meal and staff was very attentive to provide coffee. The area was windy, and the wind was loud at night, but the wind was extremely bad the last few weeks with winds in excess of 60 mph. You're going to hear that wind, it was all over the city, and you can't fault the hotel for it. I put in earplugs at night like a normal person who adapts to circumstances and it was fine. If this person thought the area of the city was "not safe" and a "bad dangerous part of town," they live a very sheltered life. No red flags for me, and I've traveled to more than a hundred countries. There was a trendy coffee shop outside and a bookshop within a few blocks that I had no issues walking to with my family. If it's a super dangerous part of a town, there aren't hipster coffee shops or bookstores. Wifi was fine, and if it wasn't I'm sure my 14 or 16 year old would have very loudly let me know. Sockets were fine for charging as well. The hotel is not in the main, touristy part of town, but getting there only required getting the free shuttle to the waterfront. Each time we wanted to take it during business hours, it was immediately available. If not, Uber was about $5. In short, if you accept that you're not staying in the waterfront area, this hotel was great.
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Date of stay: November 2021
Cleanliness
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Sleep Quality
Room Tip: Loft Suites are worth the money
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Response from Brian Bowes, General Manager at DoubleTree by Hilton Cape Town Upper Eastside
Responded 02 Dec 2021
Thank you very much for your review and kind words!
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ackleck wrote a review May 2022
Rotorua, New Zealand8 contributions2 helpful votes
Great Hotel which has not lost its hospitality over the covidsituation. Great room. Great burgers. Great atmosphere. The location is the minus point as you will have to get around by Uber/car. As this is what most people would do anyway in this city this was no issue for me. It's just if you want to leave your Hotel and walk around the area this is not the location you would pick. I had a great stay and will hopefully be back again.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: May 2022
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Trip type: Travelled
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MCHands1972 wrote a review May 2022
Vanderbijlpark, South Africa165 contributions138 helpful votes
Another fantastic stay at the DoubleTree by Hilton, Cape Town. A faultless check in, a great room and a tasty Breakfast. What more can you need?, add to that a great team and you have a wonderful two nights away. Will definitely return next I visit the Cape.
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Date of stay: May 2022Trip type: Travelled
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infoX1022SA wrote a review Feb 2022
1 contribution
As an individual that has been in the hospitality industry for over 10 years, I can honestly say that the staff at this property is going above and beyond. From the front desk, over housekeeping to breakfast, the staff truly cares about your experience and ensures you have everything that you need. As a former Hotel General Manager, it is not easy to operate a well managed hotel. I personally spoke with the GM to applaud him for his hospitable team.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: February 2022
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Response from Brian Bowes, General Manager at DoubleTree by Hilton Cape Town Upper Eastside
Responded 18 Feb 2022
Wow! Thank you very much for your review and kind words for our team!
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Werner de Jager wrote a review Jan 2022
Vredendal, South Africa109 contributions16 helpful votes
I was appreciative to the fact that as Gold member I was upgraded to a loft suite, although I only booked a standard room. Check in was fast and effective. Gold member benefits was as always, greatly honored. Room service was great every night we ordered. Rooms were thoroughly cleaned. Breakfast offered ample servings both hot and cold. Check out process was seamless. Consider the fact that COVID is still around, bad culture and stigma did not stop staff to offer great service. Keep up the good work
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Date of stay: January 2022
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Response from Brian Bowes, General Manager at DoubleTree by Hilton Cape Town Upper Eastside
Responded 28 Jan 2022
Thank you very much for your review and kind words!
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june2022 wrote a review Jan 2022
San Francisco, California1 contribution
Thank you to the entire staff for making this a great trip. We were able to Uber around from this location. Breakfast was great abd the staff were very friendly. Facilities were clean, comfortable and spacious. Again, thank you!
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Review collected in partnership with DoubleTree by Hilton
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
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Response from Brian Bowes, General Manager at DoubleTree by Hilton Cape Town Upper Eastside
Responded 28 Jan 2022
Thank you so much for your great review!
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moosaeb wrote a review Dec 2021
Stanger, South Africa125 contributions105 helpful votes
I feel the customer service at this hotel is one of the best in capetown. From checkin staff were welcoming. The breakfast was excellent and quality of food was exceptional. Room were best,clean and I’ll definitely be back in the near future
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Review collected in partnership with DoubleTree by Hilton
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
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Response from Brian Bowes, General Manager at DoubleTree by Hilton Cape Town Upper Eastside
Responded 28 Jan 2022
Thank you so much for the great review!
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Wanderer31279055279 wrote a review Dec 2021
2 contributions
Went for a quick get away as we had a function in town and didn’t want to drive back home. Got back to the hotel quite late, but was still able to order food there and we had THE best burgers there. Followed by the most comfortable sleep in a King size bed. It was a great time and I’m looking forward to get back
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Review collected in partnership with DoubleTree by Hilton
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Brian Bowes, General Manager at DoubleTree by Hilton Cape Town Upper Eastside
Responded 28 Jan 2022
Thank you so much for the awesome review!
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Barbara R wrote a review Dec 2021
1 contribution1 helpful vote
The dining room staff and hotel driver was wonderful. They were helpful, friendly, professional and provided excellent customer service. Most of the front desk staff was great too! The hotel room was clean, nicely equipped and had a great view. The only down size was dealing with the front desk supervisor, Ashiqah and the room manager, Mr. Werner. These two people provided the worst customer service that I have ever experienced from hotel staff. They were rude, apathetic and went out of the way not to help. The GM was not responsive to my requests for a call back. I'll never stay at this hotel again. There are so many better stay options in Cape Town.
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Date of stay: December 2021
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1 Helpful vote
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PRICE RANGE
US$67 - US$78 (Based on Average Rates for a Standard Room)
LOCATION
South AfricaWestern CapeCape TownWoodstock
NUMBER OF ROOMS
183
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Frequently Asked Questions about DoubleTree by Hilton Cape Town Upper Eastside
Which popular attractions are close to DoubleTree by Hilton Cape Town Upper Eastside?
Nearby attractions include Elves At Work (0.10 km).
What are some of the property amenities at DoubleTree by Hilton Cape Town Upper Eastside?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at DoubleTree by Hilton Cape Town Upper Eastside?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton Cape Town Upper Eastside?
Yes, secured parking is available to guests.
What are some restaurants close to DoubleTree by Hilton Cape Town Upper Eastside?
Conveniently located restaurants include Pahari African Restaurant, Liberty's Restaurant and Bar, and Sepial's Kitchen.
Are there opportunities to exercise at DoubleTree by Hilton Cape Town Upper Eastside?
Yes, guests have access to a fitness centre during their stay.
Does DoubleTree by Hilton Cape Town Upper Eastside have an airport shuttle?
Yes, DoubleTree by Hilton Cape Town Upper Eastside offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does DoubleTree by Hilton Cape Town Upper Eastside have airport transportation?
Yes, DoubleTree by Hilton Cape Town Upper Eastside offers airport transportation for guests. We recommend calling ahead to confirm details.
Is DoubleTree by Hilton Cape Town Upper Eastside located near the city centre?
Yes, it is 1.0 km away from the centre of Woodstock.
Are any cleaning services offered at DoubleTree by Hilton Cape Town Upper Eastside?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton Cape Town Upper Eastside offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.