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5.0
#5 of 37 guest houses in Bloubergstrand
Location
Cleanliness
Service
Value
Secret Garden Guesthouse is a boutique hotel with a heated pool, garden and roof terrace situated in the exclusive Cape Town suburb of Blouberg. Ideal for holiday or business travel, we offer spacious and comfortable accommodation just minutes walk away from pristine beaches, trendy restaurants and vibrant nightlife. Our hotel has daily room service and consists of five individually decorated apartments, each with its own bedroom, bathroom, sitting room and kitchenette. To name just a few each apartment is equipped with quality features such as crisp white linen, rich, plush sofas, thick towels, bathroom amenities, satellite TV, a mini home theatre system, a plasma tv, safe, fridge, microwave and free Wi-Fi Internet. Soak up the sun next to the pool on our sun loungers surrounded by a lush tropical garden or find your perfect spot in the Secret Garden. Blouberg boasts with several lovely restaurants and shops within walking distance where you can enjoy a coffee with the stunning backdrop of Table Mountain and Robben Island and only 5 minutes drive to Big Bay. We are easy to find just off the West Coast Road (R27) and provide a peaceful respite from the hustle and bustle that becomes with being so close to the city. We are a mere 30 minutes drive from the city centre, famous V&A Waterfront, Table Mountain and Cape Town International Airport. Relax in our spacious beachfront hotel and take in the beauty of Cape Town, with breathtaking views on our own rooftop terrace across Table Bay to Robben Island. Rated 4 stars by the Tourism Grading Council of South Africa, our hotel appeals to all ages, business executives, professionals, people with disabilities, sports enthusiasts, couples and families, all of whom know our personal hotel facilities, with a beautiful landscaped garden designed with the guest in mind.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Hidden Gem
Quaint
Languages Spoken
English, Afrikaans
Location
33 Gull Road, Bloubergstrand 7441 South Africa
Secret Garden Guesthouse
173 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Stayed as part of a larger group. Perfect facilities and appreciated the attentiveness of Blessing to ensure we had all we needed - even proactively alerting me that I'd left behind vital possessions after leaving for the airport. Always felt safe and comfortable, and the beautifully tended gardens were a real bonus. Handy location and I'd revisit anytime.
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Date of stay: April 2022
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Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RUDI SWART, General Manager at Secret Garden Guesthouse
Responded 03 May 2022
Thank you Sally, we look forward welcoming you back to Secret Garden on your next trip to Cape Town.
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I had an excellent stay at the property, everything was perfect and exactly as how it's advertised. Dawn was so accommodating and welcoming she went out of her way to help.checking in was easy the flat was clean and the bed was comfortable. Blessing was brilliant the location was perfect and I will definitely stay with them again and can proudly recommend them to other people.
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Review collected in partnership with this hotel
Date of stay: November 2022
Value
Rooms
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RUDI SWART, Owner at Secret Garden Guesthouse
Responded 05 Dec 2022
Thank you for taking the time to review us. We are pleased you enjoyed your stay with us at Secret Garden Guesthouse and appreciate your recommendation. We hope you come visit us again soon!
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The flats are clean and tidy. All the basic amenities for a full apartment plus an airconditioner in the bedroom. Patios in the back and On Top of the building give excellent views. Grounds are kept excellently. I dealt with Dawn and she is The best hostess ever. Friendly, helpful and full of energy. 10/10
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Date of stay: December 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I wanted to gift my mother with a nice stay for 2 nights in an apartment with a sea view. The advert said the apartment has a sea view, but it doesn't. That was literally the only reason I booked the place. Upon arrival, we were told that the room isn't clean yet, we arrived after 2pm and check in is at 2pm. Not a good start. After waiting an hour, we could finally go into the apartment and we were thirsty, so my mom filled a glass with water from the water dispenser in the hallway that all guests can use and I filled my water bottle there too. We took a few sips and then noticed multiple dead baby cockroaches in our water. I notified the owner and he came to talk to us the next morning, and although he apologized, he kept on saying that he wasn't convinced the cockroaches came from that water. The valve on the machine definitely hasn't been cleaned frequently as that's where they came from. The sleeper couch was dirty and smelled like urine on a patch on it so I had to sleep sitting up straight in a single chair. The sliding door to the terrace didn't lock, the metal pieces don't even reach where they are meant to click, so I felt very unsafe being there. The bathroom soap containers in the shower and on the basin were half used and dirty. The basin had dirt on it still from the previous people staying there. There was a food wrapper under the single chair's pillow. It was a very dirty stay to be honest and unenjoyable. It doesn't help offering to talk after we have already paid and are already there. These things shouldn't have happened in the first place. I definitely don't recommend this for anyone and won't be booking here again.
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Review collected in partnership with this hotel
Date of stay: January 2023
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RUDI SWART, Owner at Secret Garden Guesthouse
Responded 15 Jan 2023
Dear Megan, We at Secret Garden Guesthouse are sad and offended by your review which contains many inaccuracies from the start to the finish and we will be reporting this to Tripadvisor. After a thorough investigation I hereby submit the facts: *We do not pay for adverts. We rely on word of mouth and booking platforms which we have used for decades without changing much of the information. * Our hotel manager has given me the following information: Megan arrived at around 13:35 and I informed her that her room was ready except for the floor still being wet after washing. She and her mother then visited the pool and garden area and returned before 14:00 to enter the apartment as the floor has dried. This is our official check in time. * Our booking manager Dawn received a message from Megan at 21:05 complaining that insects were found in her water bottle after filling up at the complimentary water dispenser in the foyer. The dispenser is in constant use by guests staying for much longer than one night, none of which have had any issues with the water. Dawn replied at 21.19 and escalated it to owner Mr Swart. The next morning Mr Swart personally paid Megan and her mother a visit to verify the facts. Megan presented her water bottle. Inside this previously used plastic water bottle with screw top there were old shedded insect skins. Megan insisted that the objects entered her bottle while adding water from our dispenser. The owner, a professional pest control expert and career health and safety inspector, explained that it was very unlikely as we have never seen cockroaches at our premises before this incident and that the presence of shedded skins would mean other live roaches should still be present. The owner then called and paid for an urgent visit from our water dispenser company who attended without delay at 12.00 on the same day. The technician disassembled the unit and removed all its panels. No traces of roaches or the remains of any insects were found. Our hotel manager and owner then again visited Megan and her mother by about 17:30 to report back on our findings. We presented them with a small wrapped gift of sweets and a written card as a gesture of goodwill and apologized for their bad experience although we found no trace of insects in the water dispenser or surroundings. Megan's mother made it clear she was happy with our investigation and it was resolved. No other issues were mentioned and no other complaints were made before this review. *Our sleeper couch always receives special attention, cleaned, upholstery marks removed and surfaces sprayed with linen perfume. * The sliding door and lock was checked and is still working perfectly well. No one was aware of any problem with the door. In summary, there were never any actual insects or cockroaches found at Secret Garden Guesthouse, hence this review is deceiving and will be reported. Our guesthouse is currently fully booked, and after asking our other guests, no one else has noticed any cockroaches or insect remnants in their water. None of the other issues were reported to us, and therefore was not addressed at the time. We maintain a high standard of cleaning, immediately address concerns and always strive for perfection and providing immaculate, professional services to our guests at all times. THIS IS REFLECTED IN THE PERSISTENT 5 STAR TRIPADVISOR REVIEWS WE RECEIVE.
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I really Enjoyed the Cleanliness and Functionality . The Manager even prompted me to double check if I had everything and even helped me go through the apartment. thankfully as I had left behind some important documents in a Drawer. well done to all that run this establishment.
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RUDI SWART, General Manager at Secret Garden Guesthouse
Responded 07 Aug 2022
Thank you for taking the time to review Secret Garden Guesthouse. We are delighted you had a great experience staying with us. Please feel free to tell family and friends about Secret Garden Guesthouse. As a small business we rely on guest referrals. Hope to see you back here soon.
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Liked · Really had an amazing time. The place was situated in a very safe area and within a short walk from the beach and shops in Big Bay/ The house was very clean and tidy. The owner was very welcoming and friendly as well. Wished I could’ve stayed longer. Will definitely be coming back.
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Date of stay: April 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Secretgarden Guesthouse, General Manager at Secret Garden Guesthouse
Responded 04 May 2021
Thank you so so much, you were amazing guests. The Secret Garden awaits your next visit. Safe Travels Dawn Schlorf-Manager
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What an awesome stay I had. The room is big, the double bed was very comfortable and the kitchen was well equipped. Beautiful, clean beaches are easily accessed and shops are close by. The area was quiet and very neat.
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Date of stay: November 2022
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RUDI SWART, Owner at Secret Garden Guesthouse
Responded 05 Dec 2022
Thank you for taking the time to review Secret Garden Guesthouse. We are pleased you enjoyed your stay and hope you visit us again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very impressed with the set-up of the accommodation. The place is clean and the location is really good. Only issue was with load-shedding when the mains are switched off and then it is for the caretaker to switch it back on after the power come back on. Had occasions where he forgot to switch it on again. This is the only concern, but otherwise the accommodation get my approval 9.5/10.
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Review collected in partnership with this hotel
Date of stay: October 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RUDI SWART, General Manager at Secret Garden Guesthouse
Responded 16 Oct 2022
Dear Guest, We are pleased you had an enjoyable stay with us. It is an utmost inconvenience to experience the load shedding and we will certainly investigate ways to get the mains automatically switched back on. Thank you for giving us full marks for value, rooms, cleanliness, location and sleep quality. Our staff work round the clock to make your stay enjoyable and worth while.
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Excellent!! Good friendly helpful service, really good location as its close to beach, MyCiti bus, shops and restaurants with a beautiful view of table mountain. The garden is lovely with places to sit and relax. The pool is solar heated.
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Review collected in partnership with this hotel
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RUDI SWART, Owner at Secret Garden Guesthouse
Responded 05 Dec 2022
Thank you for your great feedback. We are pleased you enjoyed our perfect location, the amazing views, our garden and our lovely pool. Hope to welcome you back soon!
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This place is definitely good value for money. We had a friendly welcome. Room was clean and tidy. Host was very friendly. The area is close to shops and the beach. Area very quiet and relaxing. Thanx
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Review collected in partnership with this hotel
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RUDI SWART, Owner at Secret Garden Guesthouse
Responded 05 Dec 2022
We are pleased you enjoyed your stay with us and found it good value for money. Our staff work hard to keep the property clean and tidy and we aim to provide our guests with the most relaxing stay. Hope to welcome you back soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Bloubergstrand area.
PRICE RANGE
RÂ 1,171 - RÂ 1,276 (Based on Average Rates for a Standard Room)
LOCATION
South AfricaWestern CapeCape TownBloubergstrand
NUMBER OF ROOMS
5
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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