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4.0
#4 of 12 hotels in La Pineda
Location
Cleanliness
Service
Value
Welcome to Gran Hotel La Hacienda, your La Pineda āhome away from home.ā Gran Hotel La Hacienda aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.
Youāll enjoy relaxing rooms that offer a flat screen TV and air conditioning, and you can stay connected during your stay as Gran Hacienda offers guests free internet access.
The hotel features a concierge. Plus, Gran Hotel La Hacienda offers a pool and free breakfast, providing a pleasant respite from your busy day.
Travellers looking to enjoy some ribs can head to The Waterfront. Otherwise, you may want to check out a Mediterranean restaurant such as Restaurant Dorado, Sol de Mar, or La Traviata.
Gran Hotel La Hacienda puts the best of La Pineda at your fingertips, making your stay both relaxing and enjoyable.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Family
Languages Spoken
English, French, Spanish, Arabic and 3 more
Location
Plaza de la UniĆ³n Europea 1, 43481 La Pineda Spain
Name/address in local language
Ohtels La Hacienda
2,075 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Nestled close to the beach and local amenities, Ohtels La Hacienda garners appreciation for its location from numerous guests, although a few wished it were closer to certain attractions. While the hotel's atmosphere is occasionally marred by dated decor and maintenance issues, many visitors celebrate its cleanliness and the rigorous upkeep of rooms and public spaces. Opinions on service and value are mixed; guests commend the friendly staff but some have faced disappointments with service inefficiency and unexpected costs.
The amenities, especially the food and entertainment, are generally well-received, yet the pool area and availability of sunbeds sometimes fall short of expectations. Rooms, considered clean and roomy by many, are nonetheless often noted as due for an upgrade.
Location
Convenient
Atmosphere
Outdated
Rooms
Basic
Value
Expensive
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Satisfactory
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We have just returned from a last minute 5 night stay at the Ohtel La Hacienda, which we visited as a package with Jet2. After reading the mixed reviews from Brits but great reviews from Spaniards, I was hopeful that we would enjoy it and I was not disappointed. Our experience was absolutely wonderful! The hotel was clean, our room was very quiet (facing the street rather than the courtyard) and the facilities were fantastic. I will admit, the hotel does cater more for Spanish guests in terms of dining times and entertainment being on quite late but there are children's activities like water polo and football on during the day also, on an hourly schedule. The pool is really lovely and there were never more than 20 people in it, however, the sun loungers do usually get reserved with towels early on in the day which can be annoying. We arrived at lunchtime but as we were half board we didn't see the food until dinner. In the meantime we had bumped into a few other guests from the UK, all of which told us the food was 'shocking' and the staff were awful. We went in with an open mind however and I cannot stress enough that the food was excellent. However, I will say that it's not to everyone's taste. The food was authentically Spanish, tapas, freshly baked warm breads, oils, several meats and fish being grilled at the live cooking station, salads and fruits. The mediterranean diet! Every night is different of course, one night was seafood night with freshly grilled king prawns, mussels etc. One evening there were whole roasted ducks, another evening was steaks (albeit they were a bit tough). There's always a selection of rice and pastas and chips so even if your kids are fussy they should be ok. I completely understand it's not to everyone's palette but to say it's bad food is simply not true. At breakfast there's a fresh omelette station and you can even help yourself to champagne at the entrance when you come in. There are churros, pastries and more cakes than anyone could eat. You better believe our kids were piling their plates sky high. As for the staff, you could tell that there general experience with Brits possibly wasn't always the best, some were a bit standoffish at first but once they realised we weren't going to complain about everything they were absolutely lovely. Also, just knowing a few standard phrases in Spanish does go a long way. They really appreciate it! And it is true, a lot of them don't speak much English but there is always Google translate. Mealtimes can get a bit chaotic later on but we always got there early and it was fine. Now for the location. Absolutely great. I'm disabled so I can't walk hugely far but the beach was less than 5 minutes on foot, very clean and very shallow quite far out so great for the kids. La Pineda is also much quieter than the neighbouring areas like Salou. All in all, we had a fantastic break and would go back tomorrow. BUT, if you want a holiday with more Brits and your british home comfort foods, I suggest you look elsewhere because La Hacienda is authentically beautifully Spanish.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LucĆa Marchante, Director General at Ohtels La Hacienda
Responded 26 Jul 2023
Dear Client, Thanks for your comments. We are delighted to know that your experience has been wonderful. Thank you for explaining your experience with the food and the team so well. Kind regards, LucĆa Marchante Ohtels la Hacienda's Manager
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Went here as family of 12 for a week in August 2023 with TUI. Anything I write relates to the week we were there and perhaps other times may be different. First thing to be aware of is that this resort is mainly geared up for, and made up of Spanish tourists. So there are hardly if any Ex pat bars and restaurants. However, although all inclusive we ate out in the evening 3 times and the food was fine although we had mainly pizza/pasta. It has a good long sandy beach with a promenade, at one end of the bay is the Tarragona harbour with tankers berthed and an industrial outlook. The sea is reasonably shallow for kids although we did have some red flag waves one day. There was a nice cooling breeze on the beach compared to being at the hotel.
With regards to the Hotel La Hacienda there is no TUI rep and no display boards in the reception area although there are some for JET2. We found out that this is the first year that British tourists have been here which explained why 90-95% of the clientele were SPANISH tourists. So this is in no way a āTUIā hotel. Consequently the hotel is still geared to the Spanish guests with entertainment and activities predominantly in Spanish. They are trying, and are led to believe staff are taking some English lessons to help. We had no problem apart from some of the entertainment and activities. The pool area is ok, but you have to queue for sun beds particularly if you get Spanish weekenders. In general the hotel is a little tired looking but is clean and tidy. All Rooms are singular for 4 persons with beds close/ next to each other. Bathrooms either have a shower over bath or a walk-in shower depending if been refurbished I think. Cleaner everyday and towels changed. Pool towels can be hired from reception for ā¬10. There is a good choice in the all inclusive restaurant that should satisfy anyone with āBritishā food available. One issue particularly in the evening is queuing for drinks at the bar.. This holiday was fine as we always make what you can but wouldnāt go to this resort again.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:Ā If you want British bars, restaurants and entertainment donāt go here
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LucĆa Marchante, Director General at Ohtels La Hacienda
Responded 04 Sept 2023
Dear customer, Thank you for your comments and for your visit to our hotel. We regret that we did not meet your expectations in some of the areas you mentioned. The entire Ohtels la Hacienda team will continue to work to offer the best service and to improve where possible. Yours sincerely, LucĆa Marchante Ohtels la Hacienda's Manager
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We have just returned home from here. We haven't been abroad for 5 years and was a bit apprehensive at first coming away again however we have had an absolute fantastic holiday with a big thanks to the lovely staff here at La Hacienda. We flew to Reus which was such a quiet and stress free airport with the smoothest transfer we have had and arrived at the hotel within 15 minutes!! The hotel itself is beautiful outside and in, it is so clean and well looked after. We arrived and we were kindly upgraded courtesy of the hotel to a pool side room which was on the second floor and great placement in the hotel. The rooms are spacious and good size beds. It has a mini fridge and a hairdryer, the beds were made everyday and the room cleaned with fresh towels everyday. You have got everything you need at the hotel however if you want to venture out there is a short walk to the beach and town and also a very good bus route to go to nearby places,- we went to Salou, Portadventura water park and Tarragona which we were all a maximum 20 minutes bus ride away. La Pineda is a quieter town but we really liked that about it with the busier part being further down, we felt very safe there. The staff at the hotel were all very welcoming and friendly, you can see that they take the time to make the effort which every person they see. We were half board and the food was great, options for everyone and the service was fantastic. Tables were cleaned and refreshed so efficiently and the food was continually being topped up with fresh food (nothing ran out) it was all kept very clean and many staff around to help out if needed. Some of the staff did not speak much English but they were very keen to help out either way- I would definitely brush up on some Spanish next time we visit, out of respect to them. The pool was a great size and very clean, same goes for the splash park and water slides. It was all very safe and enclosed for the kids to run around. The Pool and poolside was cleaned each night and chained off so people couldn't race down in the morning and bag sunbeds which we thought was a really good idea. There is a kids club but our son didn't ended up going as we were out and about but the staff were very friendly and always spoke to him. The entertainment in the evening could've been a bit better in some ways however it's not something we would use against the holiday we have had as that is a personal opinion. I was gutted I didn't get chance to use the Spa as it looked beautiful but we were so busy, I'm hoping next time we come I will get to go. Overall the whole experience of holiday was exactly what we were looking for and we are definitely going to return again! We just want to say a big Thank you to all the staff and La Hacienda for making our holiday very relaxing and enjoyable. We wish were still there!!
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Ā The pool does not open till 11 so you cannot reserve a sunbed which was a very fair way to do it....
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Response from Ricardo G Almeida, Director General at Ohtels La Hacienda
Responded 04 Jun 2024
Dear R9486FKkimt, Thank you for sharing your wonderful feedback. We're thrilled to hear that you had such a fantastic holiday and enjoyed your stay at La Hacienda. We're glad that the smooth transfer from Reus Airport and the upgrade to a poolside room contributed to your positive experience. It's great to know that you found the hotel beautiful, clean, and well-maintained, and that the location was convenient for exploring nearby areas. We're especially pleased to hear your kind words about our staff and their efforts to make you feel welcome. It's fantastic that you enjoyed the half-board food options and found the service efficient. We're also happy to hear that you appreciated the cleanliness and safety of the pool area. We value your suggestion about brushing up on some Spanish for your next visit and appreciate your understanding regarding the evening entertainment. Thank you for your kind words, and we look forward to welcoming you back for another relaxing and enjoyable holiday. Best regards,
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first night we arrived and got to our room the balcony door was open, we attempted to shut it but it appeared to be broken, went to the reception 5 minutes of having the room key to be told that no one could fix it until the following morning, this wasnāt ok with us as we have 2 autistic children who are a safety risk and being 4 floors up it was absolutely not ok for the balcony door to be left open after explaining this to the reception and refusing to stay in the room and wanting to be switched rooms we still got told we had to wait and that no other rooms were available.. after kicking off and telling them that my children could potentially kill themselves with the door being open and that it would be their/the hotels fault it they suddenly happened to find someone to fix it.
Who in their right mind would put a play area(slide swings etc) right next to water slides which are only āblockedā off by a chain which couldnāt even stop little children getting past? Ridiculous, it needs an actual gate to close that area off at least so children or little toddlers donāt accidentally fall down them, so dangerous.
The food was disgusting, we had to eat out majority of the week we stayed as a few of our party ended up being Ill and having upset stomachs. The food was repeated most nights and even leftovers reheated for the pool bar snacks.
The elder man behind the bar is so rude and actually told a member of our party to fck off as he didnāt have a token to get a drink.
Obviously we were in Spain so the entertainment was obviously going to be in Spanish but the entertainment if you can even call it that was awful.
The Waitering staff in the dining hall also favoured the Spanish guests over everyone else getting them their drinks first and ignoring everyone else that wasnāt Spanish
No way is this hotel worth 4 stars, the only thing nice about this hotel was the lobby.
First time staying here and it will definitely be the last
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Date of stay: August 2023Trip type: Travelled with family
Room Tip:Ā Avoid at all times, donāt even go thereš¤£
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Response from LucĆa Marchante, Director General at Ohtels La Hacienda
Honest Review !!! First off this is not a 4 s star hotel. The hotel is clean, rooms cleaned daily ā¦ The food is nothing Iāve ever seen before, you get peas and carrots for breakfast ā¦ the breakfast is probably the best you will get, you need to stand and wait for your eggs to be fried and the toast is toasted and put under a heat lamp. The food is all spaced at different areas of a large restaurant, so by the time you have got what you want and get back to your table your food is freezing cold. This is 100% catered for the Spanish, this is very clear from the get go.Some of the staff seem polite but the older men in the restaurant are rude .. we were given drinks and asked for our room number. We thought it must get charged to your room as the night before we done the same.We were chased from an older man with a black t-shirt on and treated as if we were criminals for not paying for our 2 Fanta lemon š¤£ I asked why take the room number if you pay there and then, this guy clearly has zero customer service skills and actually embarrassed my partner. The room we are in is very battered and needs refurbished. Please believe the reviews, I came with an open mind as the reviews were mixed but Iām with the negitive reviews.I would not recommend this hotel and most certainly wonāt be back. I loved Salou but this has ruined my previous good memories. Please hotel manager have a word with the man in the restaurant, he needs some training around how to treat paying customers.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Ā Believe the bad reviews
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LucĆa Marchante, Director General at Ohtels La Hacienda
Responded 25 Oct 2023
Dear guest, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We apologize if your experience did not meet your expectations. We appreciate your feedback and take it seriously, as it helps us to identify areas for improvement. We sincerely regret that your experience did not meet your expectations and that it negatively impacted your overall impression of Salou. We hope that you would consider giving us another chance in the future to provide a more positive and enjoyable stay. Best regards, LucĆa Marchante Ohtels la Hacienda's manager
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Lovely hotel, would benefit from a bit more attention to detail but that does not effect your holiday. Food varied and as expected for all inclusive, love the idea that you have a token in exchange for a drink which means no empty/full cups around the pool. Entertainment very low budget but not too bad (mostly all in Spanish). Would come here again no problem. Area around hotel has plenty cafes, shops, supermarkets and beach is lovely and close.
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LucĆa Marchante, Director General at Ohtels La Hacienda
Responded 15 Sept 2023
Dear guest, We are happy to hear that you had a good holiday and that you found the hotel lovely. Thank you for appreciating our food and our token system for our contribution to the reduction of plastic. We are delighted to hear that you will be back and hope you do it so soon. Best regards, LucĆa Marchante Directora Ohtels la Hacienda
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We visited Ohtels La Hacienda as a family of 4 with a 6 month old baby as her first time on holiday abroad. I could not have wished for a better first holiday. The rooms were tidy and clean and very spacious! The beds are huge and very comfy. We hired a cot for the baby which was in our room within minutes of hiring it (which was a refundable deposit of ā¬20). The pool area was lovely and my baby loved the kids pool she was entertained for hours! In terms of sunbeds the pool area didnāt open until 10am but we used the sun beds on the first floor by the tennis courts as they were always free from any time in the day, lots of space and very shaded as the rush for beds at 10am around the pool was quite comical. We were all inclusive and were very impressed as to what we could have. Every day we enjoyed ice lollies (twisters, magnums and cornettos) as well as chips or crisps. You could also order burgers, hot dogs and baguettes. We had no issue with the drinks tokens and found it very easy to get a drink and it definitely made the pool side a lot tidier compared to other hotels we've been to. The restaurant was amazing! The varied foods they had on for breakfast, lunch and tea were great such as donut corner or seafood area or make your own burgers. The food on the hot plates could be cold but that would be my only negative. All the restaurant staff were lovely and were very efficient. The receptionists were so helpful as we had an issue on the last day and they sorted it within minutes. I would just say it gets really busy on weekends as the hotel gets fully booked I would have wished the hotel had a courtesy room or a shower room so you can still enjoy the pool on your last day and be cleaned up ready to fly home. Overall, after reading the reviews before we left we tried to go with an open mind but after one night we could not believe any of the negative reviews because they are just not a true representation of this hotel. We would 100% return.
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Ā If you are wanting to go out to see Salou or Tarragona go to the bus shop to get a travel card...
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Response from General Manager, Director General at Ohtels La Hacienda
Responded 02 Aug 2024
Dear Guest, Thank you for your wonderful review. We're thrilled that your family's first holiday abroad, especially with your 6-month-old baby, was such a success. It's great to hear that you found the rooms spacious, clean, and comfortable, and that the baby cot service was prompt and convenient. We're delighted that your baby enjoyed the kids' pool and that you found a peaceful sunbathing spot by the tennis courts. We're glad you enjoyed the all-inclusive amenities, including the ice lollies, snacks, and drinks system, and that you appreciated the varied food options in our restaurant. We also value your constructive feedback about the hot food temperature and the lack of a courtesy room for late check-outs. Your kind words about our staff are much appreciated, and we're pleased they were able to assist you efficiently. Thank you for choosing to stay with us and for recommending our hotel. We look forward to welcoming you back in the future.
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We've just returned and wow what a fantastic 10 days we've had . Myself, husband 2 children aged 7 and 4 and my mum who has mobility issues. This was our 3rd visit to la pineda but 1st at this hotel. The staff were amazing in reception and sorted my mum with a mobility scooter and a ground floor room (we had previously emailed) you do need a valid disability card. This made her holiday much more accessible. Were used to AI food so didn't expect much but we were actually very suprised at the choice of food on offer and and tbh how warm it was. Even the plates were hot. Were not breakfast people but managed to eat something on a morning. The chocolate fountain, candy Floss machine and served ice cream were a massive hit with my 2. On our 1st night vanessa in the restaurant told us exactly what to do and what happens massive shout out to her , Salma and mercedes what fantastic staff..... we love Vanessa! The sunbed thing is a farse but were beach people so we only stayed round the pool 2 days and qued up at 9.50 and got sunbeds. We also spent days at the Waterpark where sunbeds are only 7 euros anyway. The pool is fantastic .. Let's move on to the best part... the Animacion team.. massive massive shout out to GaGa , he made our holiday along with bonbon and the rest of the team. My little girl is super shy but she went to kids club and joined in mini disco, both my kids loved Gaga so much and we'd return just to see him!! There is so much to do here for children ,teens and adults tbf we loved aqua gym and the evening entertainment. Our room was fine , cleaned every day , plenty of space and just what we needed. The hotel itself was immaculate we were very Impressed. Location wise wasn't as close to where we usually stay a good 20/30 minute walk up to aquapolis but there's plenty of shops nearby and the beach is 10 min walk. Overall I cannot recommend this hotel enough and will happily be returning....
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Director General at Ohtels La Hacienda
Responded 27 Aug 2024
Dear Sarah, Thank you so much for your glowing review! We're thrilled to hear that you had a fantastic 10-day stay with us and that our team was able to make your mum's holiday more accessible with the mobility scooter and ground floor room. It's wonderful to know that the food exceeded your expectations and that your children loved the chocolate fountain, candy floss machine, and ice cream. We'll be sure to pass your kind words to Vanessa, Salma, and Mercedesāthey'll be delighted to hear how much you appreciated their service. We're glad you enjoyed the pool and found the sunbed situation manageable, even if it wasnāt your primary focus. It's also fantastic to hear how much your family, especially your little girl, connected with our animation team, particularly GaGa and Bonbon. Theyāll be thrilled to know they made such a positive impact on your holiday. Thank you for mentioning the cleanliness of the hotel and the convenient location. We're so pleased that you found everything to your liking and that youāre already thinking of returning. We look forward to welcoming you back for another memorable stay!
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So disappointed with this hotel, on arrival you walk through stunning front doors into what I can only describe as a holiday from hell.. the staff on the front desk were friendly and they spoke very very little English (not a huge problem as we are in Spain) butā¦.. we were given bits of paper, tokens, room cards and told nothing except the room number and we could not use the facilities for 2 hours but could go to our room, We only stayed here for 4 nights, you have absolutely no chance of a sun bed unless you wish to join a train of people from 9am and queue for an hour. The entertainers do try but again they communicate in Spanish and interact with the local tourists so you stand not having a clue with what is happening, If you want a drink be prepared to queue again. Not only do you queue for your drink you than have to join another queue for snacks, Always remember your token or plastic cup as they can refuse you a drink, even though they scan your all inclusive band when you order!! NO cup NO drink NO token NO drink!! And the bar staff are not pleasant or friendly , The all inclusive food is by far the worst I have ever had. I think if you have never experienced an all inclusive holiday you would think itās ok but if you have been away on an all inclusive holiday this hotel is very disappointing. It definitely in my opinion is far from a 4 star. The rooms were made up every day and I mean the beds were made and a few clean towels given, I will be honest we ate breakfast and left the hotel all day and would come back shower dress and go out again, we did only 1/2 a day at the pool and it was HELL!!! We did one evening of entertainment and it was AWFUL!! Like I stated your in Spain and to feel inclusive you need to be Spanish. The rooms are dated and could do with a refurb. Would not recommend this hotel or return again. I was just thankful I knew the area and could venture outside the doors of this hotel.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:Ā Pool is inadequate for number if guests
Queues for drinks and good
Dated rooms
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LucĆa Marchante, Director General at Ohtels La Hacienda
Responded 04 Sept 2023
Dear customer, We deeply regret that we did not meet your expectations. The entire Ohtels la Hacienda team will continue to strive every day to offer the best service. Kind regards, LucĆa Marchante Directora Ohtels la Hacienda
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We have just returned from a week at this hotel it was our last family holiday with our teenage children before they probably go off and holiday with their friends. Itās 15 minutes from the airport which is ideal. Itās usually the first stop on the drop offs The exterior of the hotel does look amazing and when you walk into the lobby it matches the exterior everywhere is clean and constantly being cleaned. Itās one of the few hotels weāve been to that has such a high standard of cleanliness and this goes from the lobby to the pool area to the dining hall. Selection of food was good. There was always something to eat even if it was just chips for the fussier members of the family!!!! good selection of drinks and other all inclusive items. I didnāt really understand the all inclusive part of it as itās set out different to what Iām used to so donāt feel that I made the most of it however what I did have was nice. You are allowed mini Cornetto twisters and magnums from the bar by the pool as well as chips hamburgers hotdogs pizza slices, anything that you do buy I believe you get a discount on The Pool area opens at 10 oāclock but I suggest youāre down waiting for the dreaded sunbed ā dash by 9:30 having said that it wasnāt as frantic as I have seen in other places but we did go just before the schools broke up so canāt say what it would be like in full peak time Bus system is easy to use if you take a right out of the hotel cross the road at the supermarket on the corner next door but one is the bus planna shop where you buy a rechargeable bus card. This allows you so many trips on the bus we initially bought a 20 trip card for ā¬16 and topped it up with another 10 which was ā¬6 later in the week and took the bus to Tarragona to go shopping and into Salou a few times to the beach and for the nightlife both journeys were between 10 to 20 minutes we really enjoyed this holiday. The only thing that I would say let it down was that the bar staff,especially at the pool bar during the day were a little bit abrupt , on one occasion making my daughter cry but other than that, everything else was fine
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Date of stay: July 2024Trip type: Travelled with family
Room Tip:Ā Pool opens at 10 queue for beds from 9.30 it did clear out in the afternoon so if you had a trip...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Director General at Ohtels La Hacienda
Responded 24 Jul 2024
Dear Guest Thank you for sharing your experience with us! Weāre glad to hear that you enjoyed your last family holiday and found the hotel to be clean and up to high standards. Itās great to know that you appreciated the location and the food options as well. Weāre sorry to hear that the experience at the pool bar wasnāt as positive and that the behavior of the staff affected your daughter. We take your feedback seriously and will work on improving this aspect to ensure a more pleasant experience for all our guests. Weāre pleased that you found the transportation system convenient and that the rest of your stay was enjoyable. We hope to have the opportunity to provide you with an even better experience on your next visit. Thank you again for your valuable feedback, and we wish you all the best!
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There are more places to choose from in the La Pineda area.
PRICE RANGE
RĀ 1,444 - RĀ 2,261 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran hotel la pineda, gran hacienda hotel
LOCATION
SpainCataloniaProvince of TarragonaCosta DoradaLa Pineda
NUMBER OF ROOMS
260
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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