Joia Paraíso By Iberostar

Joia Paraíso By Iberostar

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Panorama of the Pool at the Iberostar Grand Hotel Paraiso
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Iberostar Grand Paraiso
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About

5.0
#1 of 6 all-inclusives in Playa Paraiso
4.7 of 5 bubbles
Location
4.9 of 5 bubbles
Cleanliness
4.8 of 5 bubbles
Service
4.6 of 5 bubbles
Value
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
Immerse yourself in a 5-star experience at JOIA Paraiso by Iberostar where nature and luxury will give you a perfect rest. In this wonderful Resort designed for adults, you can enjoy exceptional romantic settings facing the Mexican Caribbean with family, friends or as a couple. Through its Wave of Change movement, it is firmly committed to being a single-use plastic-free company, while continuing to elevate the quality of its guest experience through prime locations and excellent service. JOIA Paraiso by Iberostar has a wide variety of international and local cuisine, a personalized butler and concierge service, an 18-hole golf course designed by P.B Dye, entertainment, and relaxation in the Spa. If you are looking for a balance between well-being and comfort, with our Aliveness program you will connect with yourself and with nature, explore your most natural side and awaken your senses.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Beach
Diving
Airport transportation
Wifi
Fitness / spa changing rooms
Fitness classes
Sauna
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Indoor pool
Outdoor pool
Saltwater pool
Restaurant
Breakfast available
Breakfast buffet
Wine / champagne
Swimup bar
Poolside bar
Golf course
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Chapel / shrine
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Bath / shower
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Bay View
Modern
Languages Spoken
English, French, Spanish
Hotel links
Special Offer:Redeem Reward Nights at All-Inclusive Resorts with IHG One Rewards
5.0
5.0 of 5 bubbles9,811 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The vibrant atmosphere at Iberostar Grand Paraiso captivates many guests with its nightly entertainment, although the volume and timing may not be to everyone's taste. Its prime location garners appreciation from those eager to explore local attractions. The hotel's staff is often celebrated for their exceptional service, contributing to the overall positive guest experience. While the amenities, including heated pools and luxurious dining options, are generally well-received, some visitors suggest there's room for enhancement. Guests commend the cleanliness and room design, but the value proposition is debated, with some pointing out the high costs associated with certain extras.
Location
Convenient
Atmosphere
Lively
Rooms
Spacious
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Comprehensive

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9,811Reviews1,946Q+A100Room tips
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Detailed Reviews
Pete M wrote a review Jan 2024
Danbury, Connecticut
Hotel's Favourite
5.0 of 5 bubbles
So many resorts share the same beaches, the same water, the same ocean, the buildings are constructed similarly, the weather is the same, so then what makes the difference between resorts? The difference is the people, the staff, and how they make you feel. At Grand Paraiso, they make you feel so welcome. The magic comes from the staff, not just the resort.

I have been to other Iberostar Grand resorts, and they use WhatsApp to communicate between the guests and the butlers. So, I was a little concerned when we got to Iberostar Grand Paraiso, that we would have a team of butlers, but no way of using WhatsApp to get in touch with them. There was no need, these guys were always in the lobby of our building. We were in building 71, directly in front of the ocean. They would address us by name every time they saw us, ask how they could help, what we needed, how is everything going, did we need anything in our room? Did we need a ride anywhere, how was dinner last night? Were we set with our dinner reservations that night? Did we have any special requests for dinner? Our Butlers made a good vacation great. A shout-out to Ruben, Muriel, Luis, Antonio, and Gustavo. An example, one afternoon, my girlfriend wanted to see the Coati (kind of like a Mexican Raccoon), our butler told us where there was a family, got a golf cart and drove us over there, and then walked us down the path to see the animals. He explained to her different things about the animals. An example of going above and beyond.

The Paraiso Grand was amazing and didn’t disappoint at all. We enjoyed everything about the Grand. We ate at every restaurant, and the food and portions were terrific. The feeling in the restaurants is that it is more than eating, you are “dining” at the Grand. The Italian restaurant was the best with some of the tastiest Italian creations, followed by the Japanese. The chefs at the Japanese restaurant put on quite a show, and we enjoyed the people who were at our hibachi table. The food just kept coming, so be prepared to eat a lot of great-tasting food at the Japanese. The French restaurant was also very tasty, the portions were a little small, but we had more than enough that we didn’t leave hungry. We ate at Tony’s, and I wasn’t impressed with my Ribeye, it was a little too fatty. I prefer more of a marbled cut. I also added the lobster tails, and they were so good. We did have the steak tartar as an appetizer, and that was off the charts. I would order the tenderloin over the ribeye on my next trip. We only ate dinner one night at the buffet, but we could see every day they would post the theme for that night. They changed the theme every night. You could skip all the restaurants and just eat at the buffet, and I think you would be very happy. The wide variety of choices would satisfy everyone. I thought that the food could be a little hotter (temperature wise), as I like my food hot, not warm.

Let’s talk about the beach. Just Amazing. The beach was so pretty, the water was warm, and there was always the ability to get seats/loungers on the beach. Every day, they would run a sand vacuum across the beach, cleaning up all the seaweed. Very clean, the beach was picture-perfect. It was so relaxing to sit on the beach and just listen to the waves crashing. Since we were members, we had access to the Star Prestige beach area. We would get a cabana on the beach, and our server was Manuel. He attended to everything we needed, our drinks, lunch, towels. He was another example of staff who couldn’t do enough for you to have a great vacation. He was very attentive. We did go to the pool, and there was music and activities every day. It was a fun and happening area. In addition, there was a quiet pool towards the front of the resort separated by a building, that was extremely quiet. We never had a problem getting chairs at the pools.

The resort had entertainment in various forms every night. At the lobby bar, there was always someone singing or playing an instrument. The bartenders were great and made amazing drinks. It was a great before and after-dinner location. Looking around the lobby bar area, you could tell that the crowd was a little older. Then there were nightly shows in the Lobby Garden or by the pool area depending on the weather. These were about 45 minutes and very entertaining, professional, and enjoyable.

We had selected an Oceanfront Butler suite, and the room was great. The room could have a few more electrical outlets, but we brought a power strip to plug all our chargers into. The view from our balcony was like a postcard, no complaints. I could still hear the waves crashing on the beach, it was so relaxing. The maids were great, and they did a turndown service every night. The bed was extremely comfortable, and they had a pillow menu to select the kind of pillow that was to your liking.

I can’t say enough how helpful every single person at this resort has been. My only regret about our vacation was that we only stayed 7 days, next time we plan on staying for 10 days.
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Date of stay: January 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Quality Manager Iberostar Mexico, Marketing at Joia Paraíso By Iberostar
Responded 25 Jan 2024
Dear guest, We want you to know how happy we are that you had such an excellent holiday with us and thank you for sharing it with others. Our team will be pleased by your praise, our staff is not only particularly hospitable but are also provided continuous training in terms of service and general working practice. Therefore we are very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a good impression on you. Thank you again for sharing your motivating comments and we look forward to serving you again at our hotel. Best Regards, Quality Manager Iberostar Grand Paraiso
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traceyharte wrote a review Feb 2020
Philadelphia, Pennsylvania
5.0 of 5 bubbles
Everything about this resort experience was exceptional. The staff were all pleasant, extremely helpful, knowledgeable and fun to interact with. The rooms were modern and comfortable with lots of space. Every area of the resort was spotless. There were so many staff. Landscape was beautiful and so well taken care off. Early every morning the beach was raked and any seaweed that washed up, which was not much, was immediately removes. Fresh towels were always available and the beach and water were amazing. My husband and I golfed several times and everything about the course was exceptional. The course was tough but fun and was impeccable! We had two complimentary rounds as we stayed 11 days but paid a greatly reduced rate for further rounds as we were staying at the Grand. This was our first time at the Iberostar Grand but have been to many all inclusive resorts in versions places and will most definitely be returning. The food was first class.
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Review collected in partnership with Iberostar
Date of stay: January 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Quality Manager I, Quality Manager at Joia Paraíso By Iberostar
Responded 04 Feb 2020
Dear guest,  We are grateful to you for choosing Iberostar Grand Paraiso for your latest holiday, and for sharing the experience with us.  Your enthusiastic comments about the prime pillars we set in place to ensure an amazing holiday for our guests are great to receive.  Once again, we thank you for this complimentary review of your time in our hospitality. Best regards, Quality Manager Iberostar Grand Paraiso
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
ufema wrote a review Feb 2020
Lewistown, Pennsylvania
+1
5.0 of 5 bubbles
From the minute we entered the gates of the Iberostar, we just knew this was going to be epic. The shuttle dropped us off at the lobby and the bellhop greeted us by name as we approached the podium and we entered the beautifully serene atrium in the heart of the lobby, someone says "Welcome Home" and hands us each a sparkling wine spritzer while we checked in and we were off to the races.
Upon entering our room, which was appointment to the utmost comfort, we were greeted by our personal concierge Marianna, who stocked our mini bar with whatever we wanted and kept us on track the entire week we were there. After that, we wanted to explore the outdoor area. Winding through the beautiful main hall of the resort, we exited down to the finely manicured outdoor veranda that leads to the two main pools. One is dedicated to those who enjoy quiet. The other is the epicenter of activity and overlooks the beach and ocean. The entertainment team led by Oscar, Adrian, Angel and Aaron are by far the maestros of their craft. They were everywhere, making sure you were having a good time without being pests about it. Pool games that you compete with the other guests twice a day, beach volleyball, ping pong, hosting many events at night including karaoke, the Star Band which was always entertaining and many cultural shows which was a breath of fresh air to not Americanize everything.
We wanted to go to a place that embraced their culture and would bring us along for the ride. The pride they have in their Mexican heritage and culture is as clear as the waters that wash upon their shores. This goes for the food and drink too. Sure, we enjoyed the Japanese restaurant but the Caribbean restaurant and the buffets are some of the best meals I've had in a long time and they incorporated so much of the local ingredients to give the whole culinary experience a zing of authenticity. I could go on and on but it would be hard to find better staff, environment, entertainment, food/drink quality and management at a similar price anywhere in the tropics.
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Date of stay: February 2020
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Quality Manager I, Quality Manager at Joia Paraíso By Iberostar
Responded 14 Feb 2020
Dear guest, Thank you so much for staying with us at Iberostar Grand Paraiso on your most recent vacations.  We are very pleased to read that you had such a pleasant time in our hospitality. The fact that we were able to offer you a great holiday experience is extremely pleasing as we work hard every day to achieve this. We try to think about everything to provide our guests with a perfect holiday. Again we thank you for sharing this wonderful review of our hotel and we hope that we will be able to serve you again in the future and wish you all the best. Kind regards, Quality Manager Iberostar Grand Paraiso
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Nat M wrote a review Jan 2020
Boston, Massachusetts
3.0 of 5 bubbles
Upon check-in to the grand, we were greeted with great front desk staff and champagne. The rooms are comfortable and very eco friendly; the rooms ac shuts off when there is no motion in the room and for some reason all the lights in the room turn on at 0830am.

The pools at the grand are lovely but the pool water in january is cold and not many people were swimming around. The pool bartenders and servers are very attentive.

Other than the pool and the beach, there are not any activities at the grand which are free; yes they have parasailing and jet skiing (for a fee) but they do not have bicycles to ride around or leisure activities that I have participated in at other resorts. Really, all there is to do at the grand resort is wake up, eat, lay by the pool or beach, eat again then sleep. It got boring towards day 3 honestly. I asked if there were bikes I could take to ride around the resort and I was told "no they are only for the bike tours". I asked if there were other activities and instead of being told the activities, I was told to download the iberostar app and view activities there.

For the amount of money spent for seven days, I would expect more leisure activities and service. The entertainment staff was great, but again, its activities around the pool and beach. I would have liked to see more leisure activities.

The food was great and the service at the restaurants were top notch.

If you are going with family and kids in their 20's+ I recommend going to maya resort rather than grand, there are more activities and people their age.
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Review collected in partnership with Iberostar
Date of stay: January 2020
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Quality Manager I, Quality Manager at Joia Paraíso By Iberostar
Responded 13 Jan 2020
Dear guest, On behalf of the entire team and Management of Iberostar Grand Paraiso, we thank you for choosing our resort as your vacation destination and for sharing your comments about your recent stay It pleases us to read that the excellent service of our team exceeded your expectations.  Furthermore, we are concerned to know about the inconveniences you experienced during your stay. We assure you that the opinion of our guests is of utmost importance to us and we will forward it to the corresponding areas for proper follow-up. We look forward for the opportunity to host you again in the near future. Best regards, Quality Manager Iberostar Grand Paraiso 
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Anthony Alvarado wrote a review Jan 2020
5.0 of 5 bubbles
Me and my wife stayed in the ocean front suite at the Grand. This was my second visit to the Grand, some things were better than the last and some things were not. Needless to say our stay was still worth rating of 5 stars.
Check in was a little weird because instead of going to the desk we were sat in the lobby where Eric began trying to sell extra services. He bungled his chance to set us up with star prestige and maybe even a membership. Most people just want to get checked in and to the room so they can mosey over to the beach or grab a bite to eat. Back in 2017 we were greeted with a towel and a drink upon arrival and sent to the desk for checkin. This time we got a towel and were sent to the lobby to speak with a salesman.
Nevertheless, the staff is the best asset for the hotel because of their professionalism and top notch service which cater to the guest every needs. I don't remember everyones name however some stick out like Arturo, Hector, Gerardo, Brenda, Ellena (room turndown), America, Octavio the omelet chef, and many more. Our housekeeping staff was amazing, the waiters and staff in the buffets and restaurants are also amazing, entertainers were awesome, and our butlers catered to our every need.
The food is top notch and may be a little over the top for the average person. They have something for everyone in the buffet at breakfast, lunch, and dinner. I was looking forward to a more traditional Mexican cuisine for the buffets instead of the Brazilian or Italian night. We really enjoyed the club sandwich from room service on the beach two days in a row. I feel bad that i cannot remember the guys on the beach but there were 3 to 4 hombres who really treated us like royalty and were beyond great. Overall, the food is good and the best thing is its safe. I ate plenty of seafood and no problems, its all fresh. The alcohol was also safe, my wife drank plenty.
I'll definitely go back to the Grand and get another ocean front suite. We really can't thank the staff enough for their service because they went above and beyond to make sure we had an amazing stay. This is a beautiful hotel inside and out, its truly a unique and majestic property.
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Date of stay: January 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: ocean front suite worth the money
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Quality Manager I, Quality Manager at Joia Paraíso By Iberostar
Responded 29 Jan 2020
Dear guest, We truly thank you for your loyalty and for choosing Iberostar Grand Paraiso on your Anniversary getaway. We are very pleased to read that you had such a pleasant time in our hospitality and we want to thank you for sharing your opinion with others. Confirmation that we were able to exceed your expectations is spectacular news for us. It is also very satisfying for us that you have kept us in your fondest memories and it will be an honor to welcome you back again in the future until then we wish you all the best. Kind regards, Quality Manager Iberostar Grand Paraiso
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Sue wrote a review Feb 2020
5.0 of 5 bubbles
The Grand exceeded my expectations!

Pros:The service is more than top notch. They constantly ask you if you would like a drink on the beach, each employee is willing to greet you or help in any way, there is a turn down service each night where they turn down the sheets for you on your bed that they just made up hours ago.

The food is too notch, fresh and creative at each restaurant and at the buffet. We live in a big city and eat out often. This place rates high in my book!

The beach was beautiful and I found a place to lay out every day. There were 4 of us and there was plenty of room in Feb. In addition to the beach,there is a quiet pool with 2 hot jacuzzis and one regular pool and a party pool with a bar, regular pool and jacuzzis.

The architecture and art was over the top. I spent a couple of hours looking at all the art one day. This place is gorgeous from every angle

Very clean. I am a germaphobe and health care worker. Hand sanitizer also placed outside buffet area, small hand towels used to fry hands in restrooms.

First class with eco-friendly efforts. Very little plastic used. Very conscientious. Bring a water bottle. I used mine daily.

We stayed by the quiet pool. View was gorgeous and I appreciated the quiet at night.

Close to lindo and Maya sister hotels so if you had family with kids they could easily stay there where there are lots of fun things for kids and you are a very close walk to them. Maya beach front 30 sec walk from Grand.

Golf and fitness classes were great, very professional instructors for fitness classes.

Cons: Had to pay for all water sports, no paddle boards as advertised. Bring a boogie board if you like. No snorkeling off the beach and a bit rocky, but can easily swim out without water shoes.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Quality Manager I, Quality Manager at Joia Paraíso By Iberostar
Responded 07 Feb 2020
Dear guest, We would like to thank you for your kind review of your recent holiday with us at Iberostar Grand Paraiso.  Such a friendly review of our hotel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts. Allow us to mention that  Iberostar strives to be a pioneering company with a goal to become single-use plastic free while continuing to elevate the quality of the experience of its guests through an authentic gastronomy, privileged locations and an excellent service. Thank you for your pleasant review of our hotel and hope that Iberostar will continue to provide you with excellent holiday experiences in the future. Best regards, Quality Manager  Iberostar Grand Paraiso                                                                                                                                                                               
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MRout wrote a review Mar 2020
Winnipeg, Canada
5.0 of 5 bubbles
We were fortunate to spend a week at the Iberostar Grand Paraiso being pampered, served and entertained by a fantastic group of staff. The hotel is luxurious and wonderfully designed.

The cleaning staff ensure that nothing is out of place and not a spec of dirt or dust is evident. Our butler Victor and the staff that restocked the fridge and bar area made sure that we had everything we needed in our rooms. Victor even had wine and a bubble bath drawn for us in time for our return from dinner.

The bar staff at each bar are very friendly and able to mix up a fantastic cocktail for any tastes using top shelf booze. This goes for all the food options as well, whether it be at breakfast, lunch (inside or at the pop up bbq) or at dinner either at the restaurants or the buffet. Expect to eat very well.

The short walk between your room, the pool and the beach make it very easy to move around throughout the day which is very nice if you intend to engage in the numerous activities put on by the entertainment team. Angel, Adrian, Oscar, Aaron, Daniel, Jonathan and Brian (to name a few) host all sorts of skill games, chance games and team sports(typically with a Mexican twist). Additionally walking and bike tours of the property(bike with Angel is highly recommended) as well as cooking and liqueur seminars.

Make sure to download the Iberostar phone app to keep tabs on what is scheduled and when.

Being at the premier hotel for the entire resort means you have access to a number of other amenities. We would recommend taking advantage of the fitness classes put on at the very modern gym. The instructors, including but not limited to Kieke put together great work outs. We tried the Kick boxing, TRX, and a few others. We also highly recommend the coffee shop located in the Mayan.

This was our first time visiting the resort but can understand why many of the people we spoke with had been there before.
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Date of stay: March 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Room Tip: Our rooms faced the quiet pool and were very nice.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Quality Manager I, Quality Manager at Joia Paraíso By Iberostar
Responded 10 Mar 2020
Dear guest, We extend you our gratitude for choosing Iberostar Grand Paraiso on your most recent vacations at the Mexican Caribbean. We are always delighted to receive clarification that our guests have enjoyed a wonderful holiday and have left with happy memories. Our combination of both professional and friendly service is one of our main priorities and we are always working to provide our guests with a genuinely wonderful experience. Again, we appreciate your positive comments and look forward to welcoming you back again soon. Best regards, Quality Manager Iberostar Grand Paraiso
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vincents240 wrote a review Feb 2020
Princeton, New Jersey
5.0 of 5 bubbles
From your arrival through your departure the staff of the Grand can not be anymore accommodating. In particular Oscar and Ernesto at the StarPrestige beach area are the best. Together they ensure that anything and everything is absolutely perfect. They are never rushed or hurried with you and from morning until evening they care for you and your family with excellent service.

Our [sic] “Maid” Maria was pleasant and outstanding each and every day.

Also the Concierge, wait staff, Bar Tenders and Som in all the restaurants and at all the bars were all attentive and ensured every day, every drink and every meal was thoroughly enjoyable.

Some of the changes that Iberostar has implemented over the past year could be improved upon. I understand and appreciate their mission and the Wave of Change and focus on Sustainability. But the new soaps, shower gel and shampoo are sub par surely not appropriate for a 5 Star Hotel. Bring back the L’Occitane soap, just figure out how to do it in a more responsible manner. As they did with their seafood, vegetables and other foods.

Also, I personally would like a better wine list, but the current one is OK, not great but OK.

All in all an outstanding resort. We will be back. And thank you to Oscar and Ernesto and all the staff you are the best!
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Quality Manager I, Quality Manager at Joia Paraíso By Iberostar
Responded 10 Feb 2020
Dear guest,  We you to know that we are really pleased that you had such a fabulous holiday at Iberostar Grand Paraiso and we want to thank you for sharing your wonderful experience with others. As we work hard on a daily basis to exceed the needs and goals of our valued guests and provide them with a feeling of joy and total comfort, we are obviously flattered by your kind words. Again, we want to express our gratitude for this wonderful feedback and hope to have the honour of serving you again soon. Best regards, Quality Manager Iberostar Grand Paraiso
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MCCLAJW wrote a review Apr 2021
Piedmont, South Carolina
4.0 of 5 bubbles
The resort is beautiful! the rooms are awesome with the exception of the fact that the lights and air conditioner are controlled by motion sensors, therefore, it got really hot during the night. After discussing the issue with our butler, he had the motion sensor's bypassed fixing the problem.
Our butler was Luis and he was fantastic, everything we asked for he delivered!
The COVID-19 protocol at the resort is excellent, everyone, even the gardeners wear masks and everywhere you look someone is cleaning something. COVID testing was very easy!
The resort is spotless.
Service at the pool is excellent and the servers work very hard, as do the entertainment staff.
Service at the main bar in the lobby was somewhat lacking, we frequently had to ask to have our drinks refilled and several times we were served warm beer and wine.
The food could have been much better. All of the restaurants were not open and the ones that were open seemed to be lacking. We were able to get into Toni's on our first night there, I had a tiny little lobster tail and my husband has salmon, the salmon was really good. Breakfast was generally good. Our best dinner meal was room service, I had salmon, my husband had steak.
Our main turn off was the pressure to listen to a sales pitch about an Iberostar membership, we were almost made to feel guilty for refusing. We were on vacation, not there to spend a couple of hours listening to someone tell us about something we were clearly not interested in. Just be aware that this will happen and be prepared to say no if you are not interested.
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Review collected in partnership with Iberostar
Date of stay: April 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Quality Manager Iberostar Mexico, Owner at Joia Paraíso By Iberostar
Responded 21 Apr 2021
Dear guest, We are very pleased to read that you had such a pleasant time in our hospitality at Iberostar Grand Paraiso and we want to thank you for sharing your opinion with others. Confirmation that we were able to exceed your expectations is spectacular news for us. Likewise, we would like to take this opportunity to thank you for sharing your feedback with us, as being our gastronomy one of our most important pillars, we are sure that your comments will be of great help to enhance our guests’ experiences. It is also very satisfying for us that you have kept us in your fondest memories and it will be an honor to welcome you back again in the future until then we wish you all the best. Kind Regards, Quality Manager Iberostar Grand Paraiso
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
David C wrote a review Nov 2020
Atlanta, Texas
5.0 of 5 bubbles
WOW.... that about wraps up my experience at Grand Paraiso in one word. We were at the resort the second week in November and had a fantastic time. The resort is exceptional in every sense of the word.

In this time of Covid 19 I want to say that we are a 60 year old couple and we felt VERY safe at the resort due to all their precautions. in fact we felt much safer at the resort, airport and transfer van than we do at our local establishments in the USA. Each time you enter a restaurant you must have a mask and sanitize your hands. The tables are meticulously sanitized. There is no self serve food handling anywhere in the resort. Also the resort is not at capacity and the staff corrects Unsafe Covid behavior. An example is the swim up bar was temporarily closed after a group of people were gathered way to closely singing - the staff made a good call and nobody missed a drink as the staff just brought them from another nearby bar.

We stayed beachfront in building #71. What can I say? The room was gorgeous and well appointed. The bed was so comfortable. But let me giv a shout out to the best staff on the planet. Too many to mention individually, but the Butler staff was amazing. They learned your name quickly and offered assistance all the time. If they were concerned you might need something they would find you on the beach. each time we left the room we saw one of the butlers who always asked how are stay was going and if there was anything we needed. The other building #71 rock stars are the housekeeping staff - it's like they knew when you wouldn't be in the room and they would have it sparkling clean when you returned. And the daily turn down service was a luxurious touch. Great job Bldg #71 staff - you all are the reason we will be back in the spring.

Th beach is beautiful as is the pool and all the surrounding amenities. If you're afraid about too much walking, don't be! Everywhere you need to go the staff has plenty of six seat electric carts for transportation. We never had to wait more than two minutes for a rode.

We are not foodies so I don't feel qualified to offer too much about all that. I was more than satisfied with everything, even if most of the offerings were a bit above my head from an ordering perspective. I know this, there were very many "healthy eating" choices even though I chose burgers, fried calamari, pizza, grilled beef tenderloin, prawns and king crab legs slathered in melted butter

To wrap up, best ever trip and a final thanks to all the great folks who serve at Grand Paraiso. This Texas couple thanks you from the bottom of our heart and we look forward to seeing you again soon.
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Date of stay: November 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Quality Manager Iberostar Mexico, Owner at Joia Paraíso By Iberostar
Responded 16 Nov 2020
Dear guest, It has been really good to read that you had such a great time at Iberostar Grand Paraiso and we want to thank you for sharing your experience. Confirmation that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we promise to continue working hard to achieve this every day. We try to think about everything to provide our guests with a perfect experience. Likewise, we are really glad to know you felt safe and well-cared. Through our “How we Care” philosophy, we have developed more than 300 measures, following the advice of our Medical Advisory Board and the competent authorities in order to safeguard our employees and guarantee our guests’ experience. Our goal is to make our guests feel safer than ever to help them leave their matters aside and make them feel as good as always. Once more, we thank you for writing and sharing this wonderful review of our hotel and we hope that we will be able to serve you again in the future. Best Regards, Quality Manager Iberostar Grand Paraiso
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Answer from Annabel E
Saint Louis, Missouri126 contributions158 helpful votes
The TV does not have streaming service, and I'm not sure if they have USB/tethering capabilities for external device plug in.
HaggisGuelph asked a question Apr 2024
Guelph, Canada9 contributions7 helpful votes
Are the restaurant menus posted anywhere?
Answer from NanSea123
Cleveland, Ohio525 contributions293 helpful votes
Most menus are on the Iberostar app. Download the app. Click where to eat or drink. Click restaurants. Click on each restaurant and read the menu. All were accurate and up to date as of May 21.
APECANS asked a question Apr 2024
9 contributions13 helpful votes
We will be at the Grand in 2 weeks. How is the sea weed? Thank you.
Answer from Bobby F
2 contributions4 helpful votes
They clean it up every morning so it’s not too bad. The beach is nice.
Answer from Annabel E
Saint Louis, Missouri126 contributions158 helpful votes
It will be hot and muggy, from the mid 80s to high 90's with chance of daily showers, usually in the afternoons. September is still hurricane season, so keep that in mind.
Jen V wrote a tip 03 Jul
Slidell, Louisiana1 contribution
5.0 of 5 bubbles
"Definitely eat at Haiku. Definitely show up for the performances, they are so talented! Definitely engage in the daily activities! "
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Mike R wrote a tip Jun 2024
Saint Louis, Missouri4 contributions
5.0 of 5 bubbles
"You have to try it. You wont regret it. "
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MpPhotoPro wrote a tip Jun 2024
London, United Kingdom285 contributions138 helpful votes
5.0 of 5 bubbles
"pay extra for high floor room is worth it"
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Nicole H wrote a tip Jun 2024
West Bridgewater, Massachusetts3 contributions
5.0 of 5 bubbles
"Go here multiple times!!! By far the best restaurant on the resort"
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Cards_Fan_n_Jeep_Man wrote a tip Jun 2024
Foristell, Missouri136 contributions30 helpful votes
5.0 of 5 bubbles
"Beach is relaxing, make all your restaurant reservations when you arrive."
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Not the right property for you?
There are more places to choose from in the Playa Paraiso area.
PRICE RANGE
R 9,051 - R 12,840 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar grand hotel paraiso, iberostar playa paraiso, playa paraiso iberostar
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Paraiso
NUMBER OF ROOMS
310
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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JOIA PARAÍSO BY IBEROSTAR - All-inclusive Resort Reviews & Price Comparison (Playa Paraiso, Mexico)

Frequently Asked Questions about Joia Paraíso By Iberostar
Which popular attractions are close to Joia Paraíso By Iberostar?
Nearby attractions include Aqua Nick Riviera Maya (5.3 km), Cirque du Soleil Joyà (1.5 km), and Tres Rios Ecopark (7.4 km).
What are some of the property amenities at Joia Paraíso By Iberostar?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and free wifi.
Which room amenities are available at Joia Paraíso By Iberostar?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Joia Paraíso By Iberostar?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Joia Paraíso By Iberostar?
Yes, parking is available to guests.
What are some restaurants close to Joia Paraíso By Iberostar?
Conveniently located restaurants include Tramonto, Il Olivo, and Nektar at Vidanta Riviera Maya.
Are there opportunities to exercise at Joia Paraíso By Iberostar?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Joia Paraíso By Iberostar have airport transportation?
Yes, Joia Paraíso By Iberostar offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Joia Paraíso By Iberostar located near the city centre?
Yes, it is 0.7 km away from the centre of Playa Paraiso.
Are any cleaning services offered at Joia Paraíso By Iberostar?
Yes, dry cleaning and laundry service are offered to guests.
Does Joia Paraíso By Iberostar offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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