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Avenida del Sol 309, Playa Paraiso, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 21/11/25 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Iberostar Grand Paraiso
Updated 21/11/25 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#1 of 12 hotels in Playa Paraiso
Travellers' Choice
GreenLeaders Gold level
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Butler and concierge service. 24 hour all inclusive service. A la a carte restaurants.
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Property amenities
Free parking
Free internet
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Indoor pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Breakfast available
Breakfast buffet
Breakfast in the room
Wine / champagne
Swimup bar
Poolside bar
Golf course
Tennis court
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Steam room
Adults only
24-hour security
Chapel / shrine
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private balcony
Room service
Flatscreen TV
Bath / shower
Seating area
VIP room facilities
Laptop safe
Private bathrooms
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Good to know
Great View
Ocean View
Languages Spoken
English, French, Spanish, German
Hotel links
Special Price:Code 60% Off: FRIDAY21
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Popular mentions
tracy d wrote a review Yesterday
4 contributions4 helpful votes
Awesome resort w a ton of options for meals. Stayed at a few iberostar resorts and this place was amazing. Entertainment was great, staff was very nice and always had a drink. For sure a good resort if your looking to relax and recharge. Always a great time at an Iberostar. 5th time I have stayed at one of their resorts.
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Date of stay: March 2021Trip type: Travelled with family
jackbjordan wrote a review Aug 2021
Medford, Oregon429 contributions18 helpful votes
Hotel's Favourite
Our trip (Honeymoon & Birthday) consisted of a week at the Iberostar Grand & the following week at Secrets Akumal. Prior to coming to the Grand, my only prior experience with the Iberostar chain was the Iberostar Quetzal & Tucan, which is entry level for this chain. Prior and after that, I had been (not my wife) to numerous mid level resorts, Sandos, Riu, Allegro, Fiesta Americana, Grand Park Royal, Bahia Principe Sian Ka’an. Although not an all inclusive, have also stayed at Four Seasons on the big island. However the service at the Iberostar Quetzal & Tucan, always stood out in my memory as being the most professional; from presentation to staff attire and attention to detail. On my bucket list was the Grand, Iberostar’s top of the line resort, I could only imagine the luxury that this property contained. This was my 3rd marriage, so I made the decsion to go big. Forgot to mention that our first stop was Las Vegas, but that is better told in a separate review. We had originally planed two weeks at one resort, however the wife wanted Secrets Akumal and I wanted the Iberostar Grand, so we compromised and split the difference. We booked an Superior Ocean Front Suite, which gauranteed us the 2nd or 3rd floor. We were going at the end of January, right when covid was at it’s worst for this part of Mexico, as I remember the area was at the Orange Level. As I was prepping for our trip, I scoured the reviews, the one negative that jumped out at me again and again was time share sales at the resort, or should I say vacation club to be more accurate. The thought of this really bothered me and I dwelled on it. I was not going to ruin my trip with a 3 hour sales presentation, at the Grand or at Secrets. For the trip, we brought 400 in one dollar bills, 100 in five dollar bills, 50 in ten dollar bills and a few hundred in twenties. We had also printed out all of the travel documents that we would need to enter and exit Mexico. Needless to say, we are tipppers and normally tip as if we are anywhere in the USA, which includes all inclusives in Mexico. Landed in Cancun, getting through the airport was a breeze, we exited the airport and we were greeted almost immediately by private transportation via AmStar (Holding a sign) provided by the Iberostar. The drive was about 45 minutes and the driver was very friendly and offered to stop for drinks or anything else we needed. Normally this would have been a great time to stop at a Mexican bank atm machine for pesos, but we didn’t and that was a mistake. From my trips to Mexico, it’s best to have US Dollars for tipping and Pesos for spending once you leave the resort. We tipped the driver $30 US. Outside of the resort, you will save on almost every transaction by using Pesos and will avoid Gringo pricing. On a different note, if you visit an off resort restaurant and the menu offers the prices in US Dollars, ask for the menu in Spanish and/or Pesos and compare the prices, might be shocked. If they refuse, run. Pulling up to the lobby of the Grand was quite intimidating; beyond nice, truly the definition of luxury, the lobby screams money and exclusivity. The staff were dressed in business formal, waiters in vests with ties, something really to behold. I think back to the reviews I read online that asked if men could wear shorts for dinner and I just shake my head at the thought. You have to see this place, to grasp what I am saying. As we had booked a Superior Ocean Front, we were seated in the lounge adjacent to the check-in area and were offered drinks immediately. I have been told that if you did not get a superior room, you would be checked in at the front desk area. I remember being so uptight, waiting for the request for the breakfast meeting (timeshare) to be brought up, it never was, they did ask us to come back to the front desk later that night to get a resort overlay and to receive resort credits. Check-in was fast and they did not require a credit card or deposit for your room. We were taken via golf cart to our 3rd floor room, 7051. It was on the third floor, directly in the middle of the building. Looking down, we were above the entry doors to the beach so we didn’t even have the palapas blocking any part of our view. The bellman brought our bags in and explained some of the features of the room to us. The suite was spotless, large, furnished tastefully and the view was amazing. Once we slid the sliding glass door open to the balcony, the ocean breeze rushed in and the floor glazed with the moisture from the ocean. It felt like we were on the beach, almost expected waves to crash onto balcony. I don’t think there could be a better ocean front room anywhere, well worth the extra charge. After 10 minutes in the room and the doorbell sounded, opened the door to meet our first butler, who told us he was there to meet our needs and asked if he could unpack our suitcases for us, we declined the offer. He also said to call or come down to the building lobby if we needed anything, day or night. It is important to note, that at least in the ocean front buildings (2), there are Butler(s), day shift and night shift waiting to help with any needs you may have or to take you anywere on any of the properties you want to. A couple of times, they took my wife to the dive shop at the other end of the beach. Before I go on, it is important point out that nothing happens unless you ask, but with limits, anything you ask for will be done. I say that, because I expected a door banner on the door, because we had just been married and it was mentioned in our reservations but no such luck. I should have called before I arrived. (At the next resort, Secrets, the same thing.) We relaxed in the room, ordering room service. Their room service is incredible. It arrived in a timely manner. The room server brings in the food, covered to stay warm. There’s miniature sealed bottles of ketchup, mayo and mustard with every room service order. We could have started a collection. We had just about everything on the room service menu at least once during our stay, ordering pastries and coffee each morning and lunch, dinner and snacks throughout our stay. Wonderful cheesecake, delicious club sandwich, barbecue chicken and more. I could have skipped the casesar salad and eggs benedict…. Both had fish. Yes, an original ceasar salad has fish but that’s not something I can get on board with. Our first night, we didn’t go to a restaurant but enjoyed the evening in El Mirador Lobby bar with their live music and stayed for the show. Due to Covid, all shows were done in the atrium. Just sitting in the lobby bar and having the personal attention of the waitresses bar gives you a VIP feeling. Never an empty glass. You can truly order just about anything, their selection of alcohol was incredible. If you don’t know what to order or you want a surprise, they are more than willing to create a drink for you. Something that I’ve never experience at an all inclusive, the drinks in the lobby bar were in glass, not plastic. Our first show in the atrium was performed for approximately 30 people by nearly 20 performers. Resort capacity was at 20%, only 120 guests. Felt like a huge expenditure for the few of us that were there. The shows they had during our stay was an African show, circus show, Queen, and others. There’s also shows at the Maya that were available to go see as well. Drinks, again, never went empty despite the waitresses having to walk through the atrium. As we left the lobby, we realized there was someone waiting to take us to our room. We discovered that was the norm. We didn’t have to walk anywhere, Gaspar and the others they were willing to take us everywhere. Definitely a high class vacation like no other. That’s a good introduction and enough play by play. Here’s our take on the different places/restaurants we went to. Butlers: We had Ana, Luis and Mauro. THEY WERE PHENOMENAL. I’ve never had a butler who was waiting and watching and keeping an eye on you to be able to help you whenever and wherever, at the building or anywhere in the resort but they were there. They helped us with reservations at the Maya, they gave us a tour of the complex. They truly will do anything for you. By the end of the trip, they will be your friends and family. Bella Vista Buffet: It was good and had a lot of variety. Everything is served in singled dishes. They can create an omelet with your choice of ingredients. There was a variety of juices or the waiter can bring other drinks or cocktails. Personally, I never cared for resort buffets. We split our mornings between the buffet and the incredible room service. Luis, the supervisor buffet, went above and beyond for us. Toni’s Surf & Turf: Have read a lot of great things about this restaurant and we were looking forward to eating here. Their wine cellar is incredible, so beautiful. The food was good but not as great as we were expecting. Service was good but again not excellent. This could have been because we didn’t order wine. We’ve leanred this is the secret to getting the chef’s special dinner. L’Atelier: Diedel and Ignacio provided excellent service and the food was great. This was the nicest restaurant we ate at. The atmosphere and setting would rival any top New York eatery. Venecia: Our server, Leticia was wonderful and gave five star service. Again the food was great. This restaurant was our second favorite. La Brisa Raw Bar: Maybe the ceviche is too authentic for my wife, but she couldn’t finish it. It was good but too strong of flavor. La Brisa beach bar: We were served from here while we laid out by the beach. Despite having been walked out to us, the burger and fries were still warm. Rhapsody: Unfortunately we didn’t walk into this bar until the second to last night of our trip. We wish we had gone in sooner. Dario was amazing and created incredible drinks. He made “Sh*t in the Grass” for everyone there and the Crazy Frog shot was my favorite. Le Geisha Hibachi at Maya: This restaurant is not at the Grand, we ate here as that Japanese restaurant was closed due to Covid. Very beautiful entry way, it’s off the lobby bar in the Maya. The food was good but everyone received the same, there were no choices for meat which would have been nice. Drinks were slow in coming out. El Tapatio at Maya: Very americanized mexican food. Just like we can get in Oregon. Nothing special but it had a nice view of the pool. Pools: Main pool - The pool bar was closed due Covid. Due to the low capacity, there was no issues getting a lounger or cabana. We had both at the same time at their insistence. Not sure what the service is called, but the pool helpers, set up your towels on the lounger with a total of three towels, even creating a “pillow” to rest your head. Service at the pool was incredible. Quiet pool – One early morning, while my wife was at the dive center, I decided to go to the quiet pool. I was driven there by my butler. He dropped me off and then realized the pool had not opened yet. There were no servers or anyone to set up my lounger. He signaled me to hold on while he went inside. A few moments later, a young woman came out, pushing a cart with towels and set up my lounger. A couple minutes later, another young lady came out and took my drink order. After she brought it to me, she waited nearby for anything else that I might need. Being the only one at the pool, it was a bit uncomfortable, my personal server and it was too early in the morning to drink much. Dressel Divers: Water sports and diving information is in the hut on the beach between the Grand and Maya. They offer dive trips, dive certification, parasailing, jet ski and kayak rentals. You can try scuba diving in the pool at Maya for free, appointment necessary. This is also where they do there Open Water courses to become certified. The dive trips and certification testing is done at the far end in front of Iberostar Beaches, so it is all at the Iberostar complex. My lovely wife overcame her fear and got certified here in very choppy waters. (it was only during her checkout dives was it choppy, all other days it was smooth water) Architecture: Too amazing for words. The feeling of walking through the hallways must be the same feeling you would get walking through a palace, almost like you weren’t supposed to be there and heaven forbid you touched anything. No one told us that, but the perfection and beauty was beyond extraordinary. Timeshare: Rememer how we were worried about the pitch to attend the breakfast? Having us come back to get our resort credits added to the worry so we avoided them that evening and rescheduled for the next morning. I sent my wife down and they told her we both had to be there to get them. I met her there and we sat down with the main timeshare guy. Please forgive me that I can’t remember his name, I wish I could. He was so very nice, absolutely not what we were expecting. He started in on his pitch, I politely interrupted him and declined, told him we would not be inerested and that was that. He didn’t push any further and gave us our credits. Now being able to see that each ticket/coupon is for a minimal amount off of an overpriced service….. read the fine print on the suite upgrade coupon. Read on to read our experience with it. Upgrade to the Presidential Suite: Since it was our honeymoon and a celebration of my wife’s birthday, I thought I would use that suite upgrade coupon and set up a surprise while she was finishing her check out dives. The coupon said upgrade your suite for $165/night. I met with Mauro, my butler, and asked what was nicer than the room we had. He said the Presidential and gave me a tour of the suite. It was going to be a great surprise for my wife so I told him I would go for it and to please start transferring our belongings. He asked me to go to the lobby to make it official. I walked up to the lobby counter with my coupon in hand. Mauro had already called down and they were expecting me. I handed her my coupon and told her I wanted to finish the week in the Presidential as the upgrade. She looked at me like I was crazy and explained I could not use the coupon for that. I can’t tell you how I felt. I had already called my wife and texted her that we had to move out of our room due to a water leak and our luggage was already being moved over to the new suite. The lobby clerk explained that the Presidential suite normally went for $1600/night plus taxes, we had three nights to go. I thought I was going to faint, all the blood drained from my head and their was a nauseating pit in my stomach. I pleaded my case to the lobby clerk about thinking the coupon would be all I needed. She said she would give me a break on the Presidential suite and charged me $700/night for the remaining three nights were were going to be there for a total of $2100 plus taxes. My wife is worth it so the plans continued. Mauro and I finished setting up the scene. He put caution tape across the door of our original suite and was there to meet my wife when she got back from diving. She couldn’t understand why we were being downgraded to a regular room when it was there fault they had a broken pipe. It was all Mauro could do to keep a straight face while he apologized and said everything would be okay. I was waiting for her when she got off the elevator. She wanted to go wait in a restaurant while they got our “downgraded” room set up but I convinced her to check on our luggage in the storage room that was down the hall, AKA, the Presidential Suite. Presidential Suite: The foyer to the Presidential Suite had a hand crafted beautiful log bench and windows overlooking the luscrious greenery with the Maya lobby in the distance. The dining room table was large enough to seat 12 people. There was a full kitchen with cabinets, large refridgerator, cooking appliances and all the dishes and silverware needed. The living room was beautifully decorated with two sofas, two chairs and coffe table. The bedroom was huge with a king size bed, end tables, tv and desk with chair. The living room and bedroom and floor to ceiling windows. There were two bathrooms, one in the front and then the master bath off the bedroom. Walking through the master bath doors, to the left was a large walk in closet with his and hers sides and a wooden log seat. Opposite to the closet, there were beautiful his and hers sinks. The toilet area was private with it’s own door. Continuing on was a separate area with a large jetted tub that had a spacious ledge around it and the other end of the room had the shower that was just about the same size as the walk in closet. Again there was a beautiful log bench for sitting and there were multiple windows. The balcony had a sofa, table and chairs, hammock and a jetted spa in the corner. My wife enjoyed sitting on the balcony ledge, having a 180 degree view of the beach and other Iberostar properties. While it was a hard pill to swallow at the amount I paid, it was well worth. To show appreciation for upgrading to the Presidential, each of our butlers brought a different gift for us each night, from wine to macarons to gourmet chocolate. From that point forward, wherever we went, the service was even better than it already was. They recognized us as having the Presidential and there were whispers as we walked by. It was an emotional day when we had to leave the Grand. Everyone there really became like family. We seriously thought about cancelling our other resort and just staying at the Grand but we could not afford an additional week in the Presidential. My wife said that if Secrets didn’t live up to our expectations, we could come back to finsih our trip at the Grand. Overall, it is not just a resort, it’s an luxury experience that needs to be enjoyed at least once in your lifetime.
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Date of stay: January 2021
8 Helpful votes
Response from Quality Manager Iberostar Mexico, Propietario at Iberostar Grand Paraiso
Responded 06 Aug 2021
First and foremost, we would like to thank you for allowing us to host you at Iberostar Grand Paraiso on your most recent vacations and fore sharing such a detailed review of your stay with us. It fills us with joy to read that during your stay at our resort, you were fond of our stunning facilities and tasty gastronomic offer. On the other hand, as we pride ourselves on providing our guests with memorable vacations and offering high quality service, we regret to know that we did not exceed your expectations, we assure you that we will forward your comments for their review. We will be honored to welcome you once again and have the opportunity to change your perception about our Resort. Sincerely, Quality Manager Iberostar Grand Paraiso
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elduce1999 wrote a review 26 Nov
chicago7 contributions
This hotel is nice but really didn’t meet my expectations. The food was the exact same everyday in buffet for breakfast and lunch. At the pool I was excited to see they were pulling the grill out, I was expecting some kind of seafood but to be disappointed because they were serving hamburgers. The only 2 things they offer for a late night snack are hamburgers and pizza. Some nice authentic tacos would be nice. The liquor available is just mediocre. I was expecting top self. The hotel had multiple leaks in ceiling at a few different places. No staff member could have gave a straight answer in what time the shopping center opened. One staff member was a bit rude because we were 2 minutes late for dinner. All in all it’s a nice hotel but for sure won’t be goin back.
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Review collected in partnership with Iberostar
Date of stay: November 2021
Sleep Quality
dnvr wrote a review 24 Nov
Denver, CO2 contributions2 helpful votes
We have been coming to this Iberostar since 2010. This our first time back since Covid. We still love the grounds and the people who work there. They are hard working and cheerful. Our butler (Ariana I believe) was friendly and helpful and attended to every thing we asked for. We spent all of our days on the beach and the staff there was incredibly cheerful and accommodating. All of the waitstaff in the evenings were helpful in suggesting options and attentive. Obviously, they are well trained and exemplary. A special shoutout to Roberto. Also, we felt the food was excellent at our dinners. The Japanese restaurant was the only one we didn’t eat at as we wanted to go back to both Tony’s and the L’Atelier. We absolutely loved the food there. That being said, the Las Brisa restaurant was not open for lunch. We always enjoyed having lunch there on the ocean. That left the buffet and the small grill for lunch options. We like to get inside at lunch so we ate at the buffet most days which grew tiring, especially since it was also the only restaurant open for breakfast. Also, at breakfast and lunch, our servers almost never returned to refill our coffee or beverages. Just a small thing that never happened before. It seemed as they were struggling with staffing a bit like the rest of the world. The rooms are beginning to get a bit dated. The tile in our shower needed replacement. We struggled with keeping the room cool enough while we were sleeping. It wasn’t horribly hot but not as cool as we would like They no longer provide small bottles of shampoo and lotion in an attempt to help the environment. I understand that but, with the heightened awareness over disease, I am not comfortable using a bottle of lotion that has been used by guests before me even with a pump dispenser. Our shampoo, conditioner and body wash dispensers also kept falling off the wall in the shower. Again, I don’t really like using these things after another guest has. Also, while our mini bar was immediately stocked with what we asked our butler for, it was never refilled. Also, we did not always get all of the face towels and bath towels when our room was cleaned Just a little thing but not the service We have come to expect at the Grand. Those were the reasons I give it 4 stars rather than our usual 5. The Covid testing was handled very well. It was easy and the results were given to us quickly. We still love the beach, the pool and the grounds so we will return.
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Review collected in partnership with Iberostar
Date of stay: November 2021
Sleep Quality
Response from Quality Manager Iberostar Mexico, Owner at Iberostar Grand Paraiso
Responded 3 days ago
Dear guest, Thank you for choosing Iberostar Grand Paraiso on your recent visit to the beautiful Riviera Maya. The fact that you could have a wonderful time in our hotel is an excellent confirmation of our efforts. Also, we would like to thank you for your helpful feedback and will gladly forward it accordingly on your behalf. Furthermore, we would like to mention that as a hotel committed to caring for the environment by way of our Wave of Change movement, we have eliminated single-use plastic products and replaced them with materials that are not only high quality, but also durable and, most importantly, re-usable, nonetheless, we regret to know that this situation meant an inconvenience for you. We hope to have a new opportunity to host you in the near future. Best regards, Quality Manager Iberostar Grand Paraiso
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Sunseekers-TRIP wrote a review 23 Nov
Desborough, United Kingdom866 contributions156 helpful votes
We stayed for a week in a villa which was very large and comfortable. The pool did not get much sun in November but we were still able to use it although it was quite cool. The butlers were very attentive and made every effort to ensure our stay was as comfortable as possible. Food was generally good but lacked that special touch for a 5 star resort. Cocktails were a bit hit or miss at the main bar with no two drinks being mixed the same. The Grand is a beautiful hotel with some ongoing maintenance taking place. It was a shame that the theatre was not open during our stay as the acoustics in the antrim were quite poor. Overall a pleasant stay at the Grand and we would like to return once the hotel is back up and running without any restrictions
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Date of stay: November 2021Trip type: Travelled as a couple
Response from Quality Manager Iberostar Mexico, Owner at Iberostar Grand Paraiso
Responded 4 days ago
Dear guest, Thank you for choosing Iberostar Grand Paraiso as your holiday destination. We are happy to hear that you had a great time with us enjoying our different services and amenities. Likewise, we would like to take this opportunity to thank you for sharing your feedback with us, as being our gastronomy is one of our most important pillars, we are sure that your comments will be of great help to enhance our guests’ experiences. We hope to have the opportunity to welcome you back so we can change your perception of our Resort. Kind regards, Quality Manager Iberostar Grand Paraiso
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US$316 - US$668 (Based on Average Rates for a Standard Room)
iberostar grand hotel paraiso, iberostar playa paraiso, playa paraiso iberostar
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Paraiso
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Frequently Asked Questions about Iberostar Grand Paraiso
Which popular attractions are close to Iberostar Grand Paraiso?
Nearby attractions include Aqua Nick (5.4 km), Cirque du Soleil Joyà (1.5 km), and Jungala Aqua Experience (1.7 km).
What are some of the property amenities at Iberostar Grand Paraiso?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and free breakfast.
Which room amenities are available at Iberostar Grand Paraiso?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Grand Paraiso?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Iberostar Grand Paraiso?
Yes, free parking is available to guests.
What are some restaurants close to Iberostar Grand Paraiso?
Conveniently located restaurants include Pavo Real by the Sea, Tramonto, and Il Olivo.
Are there opportunities to exercise at Iberostar Grand Paraiso?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Iberostar Grand Paraiso have an airport shuttle?
Yes, Iberostar Grand Paraiso offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Iberostar Grand Paraiso have airport transportation?
Yes, Iberostar Grand Paraiso offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Iberostar Grand Paraiso located near the city centre?
Yes, it is 0.7 km away from the centre of Playa Paraiso.
Are any cleaning services offered at Iberostar Grand Paraiso?
Yes, dry cleaning and laundry service are offered to guests.