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Carretera Chetumal Puerto Juarez, Km. 309, Playa Paraiso, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Code 10% Off: EXTRA10
Expedia.com
US$323
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Iberostar.com
US$322
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ZenHotels.com
US$275
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Booking.comUS$324
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Prestigia.comUS$637
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (6399)
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Panoramas (7)
Videos (1)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 21/11/25 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Iberostar Paraiso Del Mar
Updated 21/11/25 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 12 hotels in Playa Paraiso
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
Directly on the beach of "Playa Paraíso" (Mexico). High standard of comfort. Wide gastronomic variety. 18-hole golf course. PAD/SSI – diving school, massage at the beach and the pool. Spa.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Casino and Gambling
Babysitting
Parking
Wifi
Paid wifi
Pool / beach towels
Outdoor pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Diving
Golf course
Mini golf
Snorkelling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Head massage
Massage
Pedicure
Salon
Steam room
24-hour security
Chapel / shrine
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Desk
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Housekeeping
Private balcony
Room service
Safe
Telephone
Iron
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Green
Languages Spoken
English, Spanish
Hotel links
Special Price:Code 10% Off: EXTRA10

Location

Full view
36Car recommended
Grade: 36 out of 100
28Restaurantswithin 10 km
5Attractionswithin 10 km
6295Reviews1063Q+A100Room tips
Traveller rating
  • 3 426
  • 1 818
  • 657
  • 237
  • 157
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Popular mentions
Zach R wrote a review Nov 2021
1 contribution
We had a great time at Iberostar. Alex and Ruby were both really helpful and insightful on getting us what we needed. Ruby also helped us with getting set up for our covid tests and massages. Food was good and the place was beautiful. Rooms were clean. Housekeeping was great. Pool games were fun. Some of the nightly entertainment wouldn't be appropriate for kids, but most would. The Jacuzzi that was here was cold and they acted like that's how it is supposed to be. That was disappointing it was a beautiful location but never got used by anyone because water was cold. You get three special dinners for a week stay. The rest are ate at buffets. The Rock cafe was also a supper option as a open restaurant but was open limited hours. Food at the Rock Cafe was awesome. Would highly recommend it for supper. We also enjoyed the crape/ice cream shop. Elena was a drink waitress at the Star theater and did a great job serving everyone during the evening shows.
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Date of stay: November 2021Trip type: Travelled as a couple
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Response from Quality Manager Iberostar Mexico, Owner at Iberostar Paraiso Del Mar
Responded yesterday
Dear guest, Thank you for taking the time to share your wonderful impressions of your stay at Iberostar Paraiso del Mar. It is of the utmost importance to us that our guests enjoy our well-thought-out holiday concept. Our main objective is to guarantee our guests can experience the highest levels of comfort in a, particularly pleasant atmosphere, and we are so glad to know you enjoyed of a wonderful experience. Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future. Kind Regards, Quality Manager Iberostar Paraiso del Mar
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Sunchaser wrote a review Aug 2021
Ogden, Utah63 contributions32 helpful votes
Hotel's Favourite
My husband and I stayed at Iberostar Paraiso Del Mar last week and overall our experience was excellent. We traveled with our 3 daughters aged 12-16. The hotel is gorgeous, clean and full of so many things to do. We stayed in building 13 near the main pools and it was convenient to reach the pools, beach and lunch restaurants. Our rooms were on the 3rd floor and one had a king bed and the other 2 full beds and a couch for each of our daughters. The rooms were kept clean and we had minimal bugs that crept through the bottom of the door from the tropical outside. The water was warm and the air conditioning worked great. The main pool is were we spent most of our time because our daughters wanted to enjoy the activities that the staff provided and were happy to play the water sports and games also. Axul, Nacho and Wendy and others worked hard to get people to participate and have a great time. The bartenders worked incredibly hard. We especially appreciated Alejandro making our drinks top notch and kept my husbands margaritas on the rocks and my Mojitos full and yummy. They work so hard! Please tip! The snacks and ice cream at the pool were convenient and tasted so good and were nice to have close so we didn't have to wander far if we were hungry. Joselyn at the kids club was so sweet, fun and took good care of our girls when they went to the club or played water sports. The property is HUGE. The lobby and most breakfast and dinner restaurants are at one end and a couple (the Italian and steakhouse - also where they serve lunch) is on the opposite end near the pool and beach. We don't mind walking but for someone that might not be able to walk far, you will want to take a golf cart which comes by every 10-15 mins or call for one from your room to pick you up. We have to give a shout out to JOE. Joe was so friendly, attentive and a wonderful driver when we did take the golf cart. Especially late at night after we picked up our kids from the kids club after our entertainment at the theater. Thanks Joe! The entertainment staff at the theater was phenomenal. So witty, entertaining and so much fun! We laughed so much. Poquito was wonderful to listen to and watch entertain all the guests. The beach is gorgeous and well cared for. There was some seaweed while we were there, but that is because of nature and the hotel staff did their best to keep it removed. It wasn't a huge deal. The beach bar was close by and always ready to fill your drink. We played cornhole and beach volleyball as well. We saw a zumba class but didn't participate. We saw minimal beach sales which was nice you weren't bugged all day. Our daughter did get stung by a jellyfish and there lifeguards immediately put vinegar and a rag on her ankle and within 15 mins she felt a lot better. We were allowed to reserve 4 specialty restaurant dinners. The first was Mexican and it was so so. Not impressed but ok. The second was the Japanese and it was the best food and service we had the entire time we were there. Delicious. We tried to book it again before we left but they were full. We didn't go to our reservation at the Mediterranean because we felt the buffet had more choices for our kids. Buffet food is not my favorite but kept us full. We do have a few suggestions for the hotel: 1 - We love music. But the main pool music was so loud ALL DAY. Maybe start with some calmer music in the morning and not turn up the music so so loud. We couldn't have a conversation at times. 2 - We left tips in our rooms every day but one day our girls toilet became clogged so we left it open and the housekeeper didn't call maintenance and left it a mess all day. We had to call maintenance ourselves and someone came down immediately and fixed it. I just thought by leaving a tip, the housekeeper should have done something. 3 - The phone app didn't have all the activities on it. I felt like the entertainment staff and excursion staff could be helped to keep in touch with guests by guests signing up for SMS text or their lists better with electronic tablets. Just an upgrade suggestion for the future. Our kids are already asking to go back next year! Thank you for all your hard work!
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Date of stay: July 2021
Value
Cleanliness
Service
Room Tip: We loved our room near the pool beach but if you aren't going there much, choose closer to...
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1 Helpful vote
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Response from Quality Manager Iberostar Mexico, Owner at Iberostar Paraiso Del Mar
Responded 06 Aug 2021
Dear guest, It has been really good to read that you had such a great time in our hospitality at Iberostar Paraiso del Mar and we want to thank you for sharing your experience. Confirmation that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we promise to continue working hard to achieve this every day. We try to think about everything to provide our guests with a perfect experience. Likewise, we thank you for sharing your feedback with us, we assure you that we will forward it to our Management, as it will help us to improve our service. Once more, we thank you for writing and sharing this wonderful review of our hotel and we hope that we will be able to serve you again in the future. Best Regards, Quality Manager Iberostar Paraiso del Mar
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Fernando R wrote a review Nov 2021
1 contribution
I stayed in November for my honeymoon, although it rain a little bit overall the experience was amazing, the food and drinks top notch. Special thanks to Rubi our concierge, she was very polite and accommodating with us. I would definitely come back for my anniversary!
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Date of stay: November 2021
Value
Cleanliness
Service
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Response from Quality Manager Iberostar Mexico, Owner at Iberostar Paraiso Del Mar
Responded yesterday
Dear guest, We would like to thank you for choosing Iberostar Paraiso del Mar as your honeymoon destination. Every day is a new and exciting challenge for us based on providing our guests with a feeling of staying at another home away from home. Again, we thank you for your comments and we hope to welcome you back again soon. Kind regards, Quality Manager Iberostar Paraiso del Mar
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Karly R wrote a review Nov 2021
4 contributions
Love this place, the entertainment staff is the best! They always make sure you have a great time! The pool games and the night shows are my favourite. Giovanni, Wendy, are great! Gotta come have fun here 😃😃
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Date of stay: November 2021Trip type: Travelled solo
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Response from Quality Manager Iberostar Mexico, Owner at Iberostar Paraiso Del Mar
Responded 2 days ago
Dear guest, First and foremost, thank you for choosing Iberostar Paraiso del Mar on your most recent vacation, and for sharing your kind comments with us. We are honored to know that you have enjoyed an excellent holiday and have left with wonderful memories of your vacation. Our combination of both a friendly and competent service is one of our highest priorities and we are constantly working to provide our guests with an excellent experience. Thank you once again for your kind comment and we look forward to welcoming you back again. Until then, we wish you all the best. Kind regards, Quality Manager Iberostar Paraiso del Mar
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David W wrote a review Nov 2021
1 contribution
was great to meet people like Katya, musical chairs was so fun with her. Definitely my friends and I want to get back. It’s a really beautiful place. All the star friends, the food, the rooms. I love my staying here!!
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Date of stay: November 2021Trip type: Travelled with friends
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Response from Quality Manager Iberostar Mexico, Owner at Iberostar Paraiso Del Mar
Responded 2 days ago
Dear guest, It is always fabulous for us to receive such wonderful reviews like yours. We appreciate the time and effort taken to share this opinion of your holiday at Iberostar Paraiso del Mar. We have treated your description as a triumph and your comments confirm that we are on the right track with our numerous efforts and attention to detail. We, therefore want to express our gratitude again for your excellent review and will be delighted to welcome you back to one of our hotels in the near future. Best Regards, Quality Manager Iberostar Paraiso del Mar
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PRICE RANGE
US$151 - US$366 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar paraiso del mar hotel playa paraiso, iberostar playa paraiso, iberostar hotel playa paraiso, iberostar paraiso del mar mexico
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Paraiso
NUMBER OF ROOMS
388
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Frequently Asked Questions about Iberostar Paraiso Del Mar
Which popular attractions are close to Iberostar Paraiso Del Mar?
Nearby attractions include Aqua Nick (4.8 km), Cirque du Soleil Joyà (0.9 km), and Jungala Aqua Experience (1.1 km).
What are some of the property amenities at Iberostar Paraiso Del Mar?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Iberostar Paraiso Del Mar?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Paraiso Del Mar?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Iberostar Paraiso Del Mar?
Yes, free parking is available to guests.
What are some restaurants close to Iberostar Paraiso Del Mar?
Conveniently located restaurants include Pavo Real by the Sea, Tramonto, and Il Olivo.
Are there opportunities to exercise at Iberostar Paraiso Del Mar?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Iberostar Paraiso Del Mar have an airport shuttle?
Yes, Iberostar Paraiso Del Mar offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Iberostar Paraiso Del Mar have airport transportation?
Yes, Iberostar Paraiso Del Mar offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Iberostar Paraiso Del Mar located near the city centre?
Yes, it is 0.6 km away from the centre of Playa Paraiso.
Are any cleaning services offered at Iberostar Paraiso Del Mar?
Yes, dry cleaning and laundry service are offered to guests.