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Carrt. Chetumal - Pto. Juarez Km. 309, Playa Paraiso, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Code 60% Off: FRIDAY21
Expedia.com
Iberostar.com
US$306
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Snaptravel
US$270
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Free cancellation until 22/01/25
Booking.comUS$308
Hotels.comUS$307
HurbUS$323
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (8526)
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Panoramas (4)
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 21/11/25 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Iberostar Paraiso Beach
Updated 21/11/25 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 12 hotels in Playa Paraiso
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
Directly on the beach of "Playa Paraiso." Imaginatively designed lake – pool. Convention centre. The holiday complex is perfectly integrated into the tropical landscape.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Paid wifi
Hot bath
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Swimup bar
Poolside bar
Game room
Golf course
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Nightclub / DJ
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Chapel / shrine
Concierge
Convenience store
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Refrigerator
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
VIP room facilities
Private bathrooms
Wake-up service / alarm clock
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Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Great View
Languages Spoken
English, Spanish
Hotel links
Special Price:Code 60% Off: FRIDAY21

Location

Full view
36Car recommended
Grade: 36 out of 100
28Restaurantswithin 10 km
5Attractionswithin 10 km
7481Reviews1658Q+A100Room tips
Traveller rating
  • 4 218
  • 2 103
  • 725
  • 250
  • 185
Time of year
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Popular mentions
Alex wrote a review 25 Nov
2 contributions
Great hotel, great staff, decent food. Hotel is so big that by the time you walk it all it’s already time to go home. All restaurants are nice, especially gourmet. Buffet is very good as well. Plenty of food on the beach. Coffee and crepes in shopping area are the best. If you want to save money, there is a shuttle that goes the city, however you have to walk to the highway, Only 30 pesos per person. Same way back. Few streets away from 5th Ave are the best street tacos. Everything on 5th Ave is overpriced but couple streets away from it same things cost 4 times cheaper. Shows are great. Every day is different professionals on the stage . LED and circus are my favorite. Traveled with kids, felt very safe. Bring floatis, sun cream and anything for the beach with you. Everything at the resort is very expensive. PS bring pesos with you. ATM at hotel is extremely expensive. Or travel to the city , Scitiabank gave me really good exchange rate and low fees. Also there is a Walmart in the city not far from 5th Ave. you can do basic shopping there as well. Prices are reasonable. On the corner of 25th and Ave Benito Juarez we ate best tacos and coffee. Never tried anything so authentic and so good. Overall really good stay, barely few complaints. All the workers are extremely nice. I felt great tipping them all because everyone is really friendly and will do anything for you. All workers have Watsup or telegram. If you tip them, they can be your guide to all the goodies in the area. Few pesos do miracles there. Blessings.
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Date of stay: November 2021Trip type: Travelled with family
Room Tip: Bring lots 20s of pesos for tipping. Sun cream, sand toys for kids.
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Response from Quality Manager Iberostar Mexico, Owner at Iberostar Paraiso Beach
Responded 2 days ago
Dear guest, First of all, we want you to know that we are really happy that you had such an excellent holiday with us at Iberostar Paraiso Beach and thank you for sharing your experience. As we aim on a daily basis to exceed the needs and goals of our valued guests and provide them with a place of joy and total comfort, we are obviously humbled by your kind words. We would like to express our gratitude once again for your wonderful feedback and hope to have the honour of serving you again soon. Best Regards, Quality Manager Iberostar Selection Paraiso Beach
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hankes07 wrote a review Sep 2021
Chicago, Illinois62 contributions10 helpful votes
Hotel's Favourite
Excellent vacation. Based just on the amenities, I might rate this resort 4 stars. But a few individuals on staff were so great that I had to give it 5 stars. Wendy with the activities staff especially made our trip amazing. She was always very helpful and friendly during our stay. Isaac and Andrea (servers at the restaurants) were also great. Our room was pretty basic but very clean and comfortable. The buffets had a lot of options and after the first day we knew well enough which things we liked and didn't. The reservation restaurants we tried were very good. We liked the Steak House and Mediterranean restaurants the best. The beach was raked daily and kept very clean. I love that we could snorkel right off the beach without having to take an excursion somewhere. The pools are nice, they was a very long and spread out so you could find places to rest quietly or hang out in the activity area depending on your preference. Plenty of seating at the pools and the beach. They have coatis all over the property. They're cute I guess but watch your food/drinks, they are not shy at all and will try to take it. I'd strongly suggest not feeding them, if you feed one, you'll soon be swarmed by a dozen of them. The shows at night were pretty good, we really liked the Michael Jackson Show and the Light Show. The tennis courts looked in rough shape so we didn't try those. They had a shooting range for air rifle and archery which was an interesting and fun thing that I haven't seen at a resort before. One suggestion that I'd make is they need to improve the activity calendar in their app. It seemed to mostly just have kids club events and a couple yoga/zumba classes listed. They really need to list the nightly entertainment, range hours, pool activities, etc on there. The property is long so it can take awhile to walk from one end to the other but luckily they have staff driving golf carts up and down all day/night to give you a ride. There are 5 resorts on this Iberostar property. Beach and Del Mar share amenities. I'm not sure there if there is a difference in the rooms but everything else is the same. We don't normally visit the same place twice but we might come back for this one. And maybe next time we'll bring the kids... maybe...
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Date of stay: September 2021
Value
Location
Service
Room Tip: I'm not sure it matters too much since half the time you'll be near the lobby(most...
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2 Helpful votes
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Response from Quality Manager Iberostar Mexico, Owner at Iberostar Paraiso Beach
Responded 30 Sep 2021
Dear guest, Your review of Iberostar Paraiso Beach is very much appreciated. We are always very happy to receive confirmation that our guests have enjoyed a wonderful holiday and have left with happy memories. Our combination of both competent and friendly service is one of our main priorities and we are constantly working to provide our guests with a genuine experience. Again, we thank you for your kind comments and we look forward to welcoming you back again soon. Best Regards, Quality Manager Iberostar Paraiso Beach
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Paola A wrote a review 25 Nov
Magnolia, Texas17 contributions13 helpful votes
The resort itself is beautiful. Very clean, full of nature. It is really big so if you don't want to walk this is not for you. The food is OK. I am the only vegan in the family and I always found fruit, vegetables, and more to eat. Beer is only XX. The service is amazing. A lot of entertainment. Music, games, shows, classes. There is an activity for everyone. At the beach there is music all the time either from the resort or the people so is not so relaxing. The guys that are selling cigars and silver were selling illegal stuff to the people in the resort. In front of kids and family. The attitude of this sellers made me feel insecure. They were smoking marihuana, eating from the resort and throwing trash in the sand. I didn't feel safe. I know illegal stuff is sale everywhere but they were doing it in front of everyone. Like they didn't care. I reported it to the front desk. every time I go, I have hope that the rooms are updated and they are not. I mean, they are clean but they really need an update please!!!! There is NO ROOM SERVICE and the drinks in the fridge are limited. If you want more you have to pay more. I love the peacocks and guacamayas but is sad to see the guacamayas in a cage =( and when they are out I can clearly see something in their foot so they don't fly. Is really sad. Overall is a nice, very big resort, lots of walking, lots of music and entertainment. Rooms OK, food OK, drinks OK. You will have a great time here but do not expect luxury in your room.
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Date of stay: November 2021
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Response from Quality Manager Iberostar Mexico, Owner at Iberostar Paraiso Beach
Responded 2 days ago
Dear guest, First and foremost, we would like to thank you for allowing us to host you on your most recent vacations. It us great to know that overall you had a great experience at our Resort. On the other hand, as we pride ourselves on providing our guests with memorable vacations and offering high quality service, we regret to know that we did not exceed your expectations in certain areas. It is important to mention that the beach is a public area, and it is not possible to restrict the area, however, in order to ensure High Quality standards and a safety environment for our guests our Security staff constantly supervises all areas to ensure everyone's safety. Also, it is important to mention that we are proud to be environmentally conscious and we strive to be in complete harmony with our environment. We are glad to let you know that that we have biologists on-site, who provide all the species that inhabit the property, with special care and treatment. We will be honored to welcome you once again and have the opportunity to change your perception about our Resort. Sincerely, Quality Manager Iberostar Paraiso Beach
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Anthony Navarrete wrote a review 24 Nov
1 contribution
Good activities. Beach was beautiful. Had a fun time, I must come back again. The food was amazing and the servers was also amazing. Rate this place a 10 out of 10 it was very fun u and recommend for other people to come here too
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Date of stay: November 2021Trip type: Travelled with family
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Response from Quality Manager Iberostar Mexico, Owner at Iberostar Paraiso Beach
Responded 3 days ago
Dear guest, We would like to, first of all, thank you for your kind review of your recent holiday with us at Iberostar Paraiso Beach. Such pleasant feedback of our hotel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts. Again, we thank you for your positive review of our hotel and we hope that we will continue to provide you with excellent holiday experiences in the future. Best Regards, Quality Manager Iberostar Paraiso Beach
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Luis Navarrete wrote a review 24 Nov
1 contribution
Very good, had fun, great service and great staff (ausel). The resort is very clean and I felt a sense of hospitality, the shows were extremely well throughout and entertaining along with the buffet and restaurant that were provided here.
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Date of stay: November 2021Trip type: Travelled with family
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Response from Quality Manager Iberostar Mexico, Owner at Iberostar Paraiso Beach
Responded 3 days ago
Dear guest, We thank you for taking the time to share this wonderful impression of your stay with us at Iberostar Paraiso Beach. It is of major importance to us that our guests appreciate our well-thought-out holiday concept. Our day-to-day efforts are to guarantee our guests can experience the highest levels of comfort in a really pleasant atmosphere. Again, we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future. Best Regards, Quality Manager Iberostar Paraiso Beach
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PRICE RANGE
US$160 - US$346 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar paraiso beach hotel playa paraiso, iberostar playa paraiso, iberostar hotel paraiso beach, iberostar paraiso del mar
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Paraiso
NUMBER OF ROOMS
424
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Frequently Asked Questions about Iberostar Paraiso Beach
Which popular attractions are close to Iberostar Paraiso Beach?
Nearby attractions include Aqua Nick (4.8 km), Cirque du Soleil Joyà (0.9 km), and Jungala Aqua Experience (1.2 km).
What are some of the property amenities at Iberostar Paraiso Beach?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Iberostar Paraiso Beach?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Paraiso Beach?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Iberostar Paraiso Beach?
Yes, free parking is available to guests.
What are some restaurants close to Iberostar Paraiso Beach?
Conveniently located restaurants include Pavo Real by the Sea, Tramonto, and Il Olivo.
Are there opportunities to exercise at Iberostar Paraiso Beach?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Iberostar Paraiso Beach have an airport shuttle?
Yes, Iberostar Paraiso Beach offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Iberostar Paraiso Beach have airport transportation?
Yes, Iberostar Paraiso Beach offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Iberostar Paraiso Beach located near the city centre?
Yes, it is 0.6 km away from the centre of Playa Paraiso.
Are any cleaning services offered at Iberostar Paraiso Beach?
Yes, dry cleaning and laundry service are offered to guests.