Champagne Castle Hotel
R600 Champagne Valley, Winterton 3340 South Africa
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US$139
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About
#2 of 31 hotels in Winterton
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Travellers' Choice
Champagne Castle Hotel is nestled below the second highest peak in South Africa, Champagne Castle (3377m), part of the main escarpment within the uKhahlamba-Drakensberg mountain range, the highest mountain range in South Africa. Due to its diversity of plant, bird and insect life and the richest collection of San rock paintings in Africa, it has been declared a Mixed World Heritage Site. For visual impact, recreational variety and luxurious splendour, Champagne Castle Hotel is pretty close to being an ultimate experience. Your stay will be characterised by the proximity you gain to the most dramatic and immediate views of the Drakensberg Escarpment and the 'Barrier of Spears'. Whether you walk or hike, trout fish or horse ride, play golf or tennis, swim or bowl, everything here has been configured to embrace this unparalleled setting.
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Property amenities
Free parking
Free internet
Pool
Free breakfast
Badminton
Game room
Children's playground
Children's television networks
Parking
Public wifi
Pool / beach towels
Pool with view
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Special diet menus
Wine / champagne
Hiking
Horseback riding
Tennis court
Darts
Fishing
Patio
Table tennis
Walking tours
Board games / puzzles
Children Activities (Kid / Family Friendly)
Kids' outdoor play equipment
Highchairs available
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Light therapy
Massage
Neck massage
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
Umbrella
Dry cleaning
Laundry service
Ironing service
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Room features
Desk
Housekeeping
Interconnected rooms available
Private balcony
Electric kettle
Cable / satellite TV
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
Wardrobe / wardrobe
Clothes rack
Private bathrooms
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Quiet
Languages Spoken
English, Afrikaans, Xhosa, Zulu
Location
R600 Champagne Valley, Winterton 3340 South Africa
Getting there
Car HireSee all Winterton car hire
1723Reviews17Q+A100Room tips
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We are very seasoned visitors to CCH and have been visiting for the last 50 years at least. However on this trip we were pretty disappointed. There is a noticeable absence of management and guidance as well as maintenance. Though mindful of a recent fierce storm which would challenge any maintenance team, the walkways to the deluxe suites and dining room were really dirty and unkempt as were the lounge and tv room. It didn’t appear as though anyone was really paying attention. The food at night was very good, but the lunch very disappointing indeed. The generator came on at 5pm and remained on for the balance of our stay. It is dreadfully noisy so the sense of peace you go to CCH for was obliterated. The whole hotel felt tired and unloved and in need of a cash injection. It is very sadly no longer the polished and well oiled establishment it used to be. Though the mountains will forever lure us back.. one day that simply won’t be enough.. and CCH should not rest on their laurels.…
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Georges Romarin, General Manager at Champagne Castle Hotel
Responded 1 week ago
Thank you for your feedback on your recent stay, Jenny Firstly, thank you for being a loyal guest of the Hotel, over such a long period of time. I'm sorry to hear that you felt that our property is not up to the standard you have been accustomed to. The recent storm did damage many parts of the property, and the normal maintenance and upkeep team have been redeployed to the areas the storm damaged. I personally inspect the walkways/areas daily that you refer to, and liaise with the property team when it's not looking as it should. We have almost caught up with storm havoc, and our team will get back into their normal routine. I've been at the Hotel for 20 years now, and have never seen a storm like what we experienced. I have met with the Housekeeping team to collectively inspect and re-look at processes in the lounge and TV room. Your observation should not ever be the case. The generator is unfortunately a necessary and unwanted evil for all South Africans. The reason it never went off was because Eskom lines were down, and it then becomes a toss up between no electricity or no noise. When we originally installed the generator it was a god-send for all of our guests (of course, back then there was no load shedding and was only used for storms and the resulting outages). Now that we have regular outages it has become a nuisance. I appreciate that. We are unable to move to a quieter form of power, as our location means we do not have enough sun to keep the lights on when load shedding occurs. Whilst we have, in the past 2-3 years, completely rebuilt the Kitchen and Swimming Pool, re-surfaced the Tennis Courts, re-done the restaurant and trimmed back a large number of trees that had grown too close to the property, this has not made the needed impact on the busier areas of the hotel where guests such as yourselves notice changes. We are consistently working on completing a refurb to the entire Hotel, and I do hope you begin to see those changes in the future. Thank you again for your feedback. I can assure you that we are not resting on our laurels or on the beauty of our surroundings. We are, as always, deeply committed to ensuring the Hotel keeps it's high standards, and are doing everything we can, as quickly as we can to achieve this. Thank you for staying with us once again. I look forward to welcoming you back on your next visit
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The most comfortable beds and the food was well presented & delicious. The staff were so attentive and kind and made sure our stay was a memorable one. Thank you everyone! We certainly look forward to another visit to this beautiful hotel and areal
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Georges Romarin, General Manager at Champagne Castle Hotel
Responded 3 weeks ago
Hi Barbara. Thank you for taking the time to post your review and your kind words I'm delighted to hear that you found our beds comfortable, our food delicious, and our staff attentive and kind. Creating memorable experiences for our guests is our priority, and we can't wait to welcome you back on your next visit to this part of the Central Drakensberg
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Champagne Valley is my favorite hiking ground in the Drakensberg, and the Champagne Castle Hotel is my favorite place to stay. That is why I book a chalet year after year. The management of reservations, the reception, service, food, the gardens, everything I can think of that could impact on the quality of my visit, is of an exceptionally high standard.
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Date of stay: October 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Take some warm clothes along, for just in case. Even in summer.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Georges Romarin, General Manager at Champagne Castle Hotel
Responded 3 weeks ago
Thank you for taking the time to post your review, Gerald I deeply appreciate your continued patronage and the trust you place in Champagne Castle Hotel as your preferred destination in the Drakensberg. It's truly an honour to be your choice year after year. Our commitment to providing exceptional service, from reservation management to reception and dining, is unwavering. Your recognition of our high standards in all aspects of your stay is truly heartwarming. This is an incredibly beautiful part of the world for hiking, and personally, I can't imagine ever getting tired of it. We can't wait to welcome you back for another year of cherished moments in this idyllic setting. Thank you for your trust and for making us a part of your annual traditions.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
CCH will remain our number one choice for all our events. Excellent service, friendly staff, comfortable rooms, beautiful views and great food. Don't look for any other venue in the Berg to host an event. Make CCH your first choice. Thank you to all, we will be back hosting our clients again.
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Date of stay: October 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Georges Romarin, General Manager at Champagne Castle Hotel
Responded 3 weeks ago
Thank you for taking the time to post your review, Suzette. It's always wonderful to welcome you and your clients each visit. We are honoured to be your number one choice for hosting your events, and we extend our heartfelt gratitude for your continued trust in Champagne Castle Hotel. Your appreciation of our excellent service, friendly staff, comfortable rooms, breathtaking views, and delightful food means the world to us. We take immense pride in creating memorable experiences for our guests and ensuring that your events are a resounding success. We look forward to welcoming you back as you host your clients once more. Your continued patronage is the highest compliments we can receive. Thank you for allowing us to be a part of your special occasions
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sadly a disappointing stay. We left early. The chalet was old and tired. Dirty upholstery. Kitchen supplies inadequate (eg no bread knife). Toaster blew electricity. On the upside, the staff were responsive and lovely. The cost is over the top for what we got, and needs to be priced appropriately for the dated and neglected chalet. While we understand the covid disaster for the hospitality industry, honesty in pricing might have made us realise this is actually quite downmarket. Such a pity. Champagne Castle is an institution in such spectacular surroundings. Tip from us - we finally realised we had stayed in a “suite” a few years ago. That was lovely! A few years old, unlike chalets which appear ti be about 30 years old. However these are not accessible for booking on the website or booking platforms - reception told us we should have phoned. Disappointing.…
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Georges Romarin, General Manager at Champagne Castle Hotel
Responded 2 weeks ago
Thank you for taking the time to post your review, Eileen I am sorry you had a disappointing stay with us. I do apologise that there were kitchen supplies missing. I've met with the housekeeping team to discuss the importance of spotting missing utensils in the Chalets. Sadly this happens from time to time, as previous guests accidently pack items they didn't bring along for their self-catering stay. We appreciate how critical it is that we stay on top of this. Thank you for staying with us, once again. We do appreciate your support
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The best resort we've ever been to. And we've been to alot of resorts. Food and accommodation is excellent. Friendly staff. Total relaxation with private patios. Highly recommended! A honeymooners dream!
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Georges Romarin, General Manager at Champagne Castle Hotel
Responded 23 Oct 2023
Thank you for taking the time to post your heartfelt review Amy On behalf of the team, we are truly honoured to hear that you consider Champagne Castle Hotel the best resort you've ever visited. Your high praise means the world to us. Being described as a 'honeymooner's dream' is really special, and I appreciate your recommendation. Thank you for choosing Champagne Castle Hotel. We look forward to welcoming you back on your next visit to this part of the Central Drakensberg
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The atmosphere was very good. The staff were pleasant and helpful. Our room had a wonderful view of the mountain. The scenic view helped washed the cares of the city out of our bodies, re-energizing us.
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Georges Romarin, General Manager at Champagne Castle Hotel
Responded 16 Oct 2023
Thank you for taking the time to post your review, Tour23240571472 I'm thrilled to hear you enjoyed a wonderful stay at Champagne Castle Hotel. Our entire team pride themselves on ensuring our guests enjoy and fabulous experience. Our location at the top of the Champagne Valley, in the World Heritage Site, gives our guests some of the most beautiful views in the Drakensberg. Thank you for staying with us. We look forward to welcoming you back for another re-energising stay in the Central Drakensberg
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A fantastic holiday. The rooms were spacious, very comfortable and geared for somebody needing assistance with a walker. The staff were always helpful. The meals were outstanding! A large variety of delicious choices.
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Date of stay: September 2023Trip type: Travelled solo
Value
Location
Service
Room Tip: The outside pathways are not suitable for people using walking aids.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Georges Romarin, General Manager at Champagne Castle Hotel
Responded 11 Oct 2023
Thank you for your wonderful review, Getaway29659229279 I'm thrilled that you had a fantastic holiday with us at Champagne Castle Hotel, and that your room was comfortable and spacious. Our team works diligently to ensure our guests needs are met, ensuring a great stay. I will pass your review on to the Chef and his team. They take great pride in delivering a variety of outstanding meals to our guests. Thank you once again for staying with us. We look forward to welcoming you back on your next visit to this part of the Central Drakensberg
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Champagne Castle Hotel has always maintained very high standards. It is an exceptional choice for a break in the mountains with plenty on offer to to occupy one’s time and high quality meals to suit all tastes.
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Date of stay: October 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Georges Romarin, General Manager at Champagne Castle Hotel
Responded 11 Oct 2023
Thank you for taking the time to post your review of your recent stay at Champagne Castle Hotel, 955drewanb There is no greater compliment to our Hotel than a returning guest, and I'm thrilled to hear that you once again experienced the high standards we pride ourselves in keeping. As you know, our position in the World Heritage Site, under some of South Africa's most beautiful mountains, is a wonderful gift to all of our guests. Nature at her finest. Thank you once again for staying with us. We look forward to welcoming you back on your next visit to this part of the Central Drakensberg
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful location in the Drakensberg mountains with breathtaking views. The accommodation was very comfortable with friendly staff. Food was excellent, lots of choices. Definitely recommend you try the amazing desserts! Treat yourself to a massage in the beautifully appointed spa. Truly a relaxing experience. Lots of hikes available, some starting directly from the hotel. Thank you for a wonderful stay!
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Date of stay: September 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Reception staff could be more friendly/helpful. Otherwise, all other staff were great
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Georges Romarin, General Manager at Champagne Castle Hotel
Responded 10 Oct 2023
Thank you for sharing your wonderful experience during your stay in the Drakensberg mountains at Champagne Castle Hotel, nershadas. I was absolutely thrilled to read your review. Our location within the World Heritage Site is indeed breathtaking, and I'm delighted that you found the accommodation comfortable and the staff friendly. It's fantastic to hear that you enjoyed our excellent food offerings with a variety of choices and the amazing desserts. The Chef and his team work tirelessly to create delightful dining experiences for our guests. The abundance of hiking options, including those starting directly from the hotel, is a true advantage of our location. I'm glad you had the opportunity to explore these trails. Thank you for choosing Champagne Castle Hotel. We look forward to welcoming you back on your next visit
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$138 - US$160 (Based on Average Rates for a Standard Room)
LOCATION
South AfricaKwaZulu-NatalDrakensberg RegionWinterton
NUMBER OF ROOMS
71
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Claim Your ListingCHAMPAGNE CASTLE HOTEL - Now R 2 546 (Was R̶ ̶2̶ ̶9̶2̶0̶) - UPDATED 2023 Reviews & Price Comparison (Winterton, South Africa) - Tripadvisor
Frequently Asked Questions about Champagne Castle Hotel
Which popular attractions are close to Champagne Castle Hotel?
Nearby attractions include Drakensberg Boys Choir School (3.4 km), Falcon Ridge Bird of Prey Centre (1.6 km), and Drakensberg Mountains (0.4 km).
What are some of the property amenities at Champagne Castle Hotel?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Champagne Castle Hotel?
Top room amenities include a flat screen TV, a desk, and a view of a nearby landmark.
What food & drink options are available at Champagne Castle Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Champagne Castle Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Champagne Castle Hotel?
Conveniently located restaurants include Dragon's Rest Restaurant, Lakeview Restaurant, and The Farm Kitchen @ Inkosana.
Are there opportunities to exercise at Champagne Castle Hotel?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Champagne Castle Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Champagne Castle Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Champagne Castle Hotel?
The staff speaks multiple languages, including English, Afrikaans, Zulu, and Xhosa.
Does Champagne Castle Hotel have any great views?
Yes, guests often enjoy the mountain view available here.