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4.5
#4 of 4 hotels in Winterton
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The Drakensberg is one of South Africa’s most acclaimed tourist destinations and it is little wonder why. Set in the breathtaking Cathkin Peak area of the Drakensberg Mountains, the Drakensberg Sun not only offers guests panoramic views of the region but some of the best resort facilities and amenities imaginable. If you’re interested in visiting the Drakensberg during your next holiday, the Drakensberg Sun resort is the accommodation offering for you.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to TGCSA - Tourism Grading Council of South Africa.
HOTEL STYLE
Lake View
Modern
Location
R600 Central Drakensberg, Winterton 3340 South Africa
It was not the best weather when we left Durban on Monday 28th September but as soon as we passed Estcourt we were greeted by the best holiday weather. Our arrival at resort was a real pleasure with the friendly reception desk staff and also the porters whom did not even squeel with our house full of items. The facilities were excellent and the sce even more incredible. Apartments was very nice and very comfortable and perfect.
We have done the canoes the braai and the zip lining. Horse rides are a bit expensive and we are still trying to negotiable for scholars.
Will be back here again soon.
The entertainment guy Roger's has been superb
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pranesh Sukhdeo, General Manager at Drakensberg Sun Resort
Responded 19 Oct 2020
Dear Jutishra Thank you for your wonderful review of the Resort and I am so glad to see that you made full use of all the facilities we have and enjoyed your stay with us And that you loved the setting of the resort. Your review is certainly encouraging to read and reassuring that the efforts of my team are not unappreciated. Once again, thank you for taking your time to share your experience. we look forward to welcoming you back to Drakensberg Sun in the near future.
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Stayed one night with my wife and 4yo We were to experience the mountains, and felt that this hotel would be an ideal place to visit them. However the day we were there, it was raining so we decided to drive back earlier to Johannesburg instead.
The room we were given was on the 4th floor, but as there are no lifts, you have to walk up the stairs. Luggage was handled by the hotel staff.
The room itself looked quite tired and old. There were flies flying around. In the morning, a monkey came into our room as we had forgotten to close the glass door to the balcony.
Dinner was the best i had, the spread was good and the taste was amazing.
Hotel Room: 3 Stars (Big room but plagued with flies and old and tired furnishings) Room View: 5 Stars (Nice view of the mountains) Service of Staff: 5 Stars (Helpful with the luggage and provided us with umbrellas when it was raining) Lounges/Restaurants: 5 Stars (Limited spread, taste average) Room Service: 4 Stars (Good spread and nice taste) Location: 4 Stars (Near the mountains)
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pranesh Sukhdeo, General Manager at Drakensberg Sun Resort
Responded 31 May 2024
Dear Valued Guest, Thank you for sharing your experience with us. We appreciate your detailed feedback and are glad to hear that you enjoyed certain aspects of your stay. We're delighted that you found our dinner to be the best you had in South Africa. Our culinary team works hard to provide a memorable dining experience, and it's wonderful to know that their efforts stood out to you. We apologize for the condition of your room and the inconvenience caused by the flies and the unexpected visit from a monkey. We are continuously working on improving our facilities and will take your comments seriously to enhance the comfort and cleanliness of our rooms. It's great to hear that you appreciated the beautiful view of the mountains from your room and that our staff was helpful and attentive during your stay. Providing excellent service is a top priority for us, and we're pleased that you felt well taken care of. We regret that the weather did not allow you to fully experience the mountains, but we hope you might consider visiting us again to explore the area further under better conditions. Thank you once again for your feedback. We hope to welcome you and your family back in the future for a more complete and satisfying stay. Best regards, Pranesh
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We enjoyed our stay. The hotel gardens are beautiful and a lovely location. The food was good with a nice selection. However I would like to mention that this hotel is not well suited for those who are disabled or have mobility problems. Especially the timeshare chalets. Although we were told that an attempt would be made to make a change to our booking before we arrived, on arrival we were told that they could not assist us. The "top row" of chalets can only be accessed by climbing many stairs up or down. This was made even more treacherous since during our stay it rained a lot and the stairs became very slippery. Some of the Chalets in the "lower row" seemed to have less stairs leading to them. The chalets also have three different levels, so inside the chalet there are quite a few stairs as well. To get to the main building/hotel from the chalets you have to go quite a long way around on the road. So although we planned to have all our meals in the restaurant this became a big inconvenience and rather dangerous because of the risk of injury. So unless you are able to book into the Apartments inside the hotel, I would discourage anyone who have problems with climbing stairs from booking into the chalets.
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The fifth of our accommodations on this 21 night tour of Kwa Zula Natal. What a fantastic location in the Drakensberg’s. A large company owned hotel in a remote rural location. Not a bad experience but probably the least favorite on this trip. Reception not very professional and appeared inexperienced. Room we had was large with a door on to the garden, it was clean, bed was comfortable, bathroom modern and shower water pressure great. Criticisms, firstly one of the bed side sockets didn’t work and when reported on the first evening it was not fixed during our 3 night stay. Secondly and I am not sure if this is a South African thing but there were no luggage racks which I find surprising for a large company owned hotel. Thirdly Internet was awful not only in the rooms but in the public areas and to have to pay for it over a certain level of usage in this day and age I think is not on. For a hotel that is on at least 3 levels I find it strange there is no lift so luggage has to be carried up and down stairs by either the porters or yourself. The restaurant offers both a buffet breakfast and dinner operation. The food selection was good and varied and staff were helpful and friendly. The grounds are extensive and facilities of pool, lake add to the resort feel, there are some great walks including a guided bird watching walk available. Also a good location for touring the Drakensberg’s, we visited The Monks Cowl National park area about 20 minutes drive away.
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Date of stay: November 2019
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PraneshS, General Manager at Drakensberg Sun Resort
Responded 31 Jan 2020
Dear Intrepid Traveller Thank you for your most informative and helpful review of the resort. Please be assured That we have noted your feedback and are working on ways to improve on the service shortfalls. In particular a wifi solution has been found and is being implemented as we speak. This will be a great improvement to look forward to on your next visit. Thank you and we look forward to welcoming you back. Regards Pranesh
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This hotel is exceptional in the way that they all make sure you are well looked after, regardless of rain or sun. They are well suited to families in the way their amenities and activities are tailored to all ages. The food is very good and does not feel like standard buffet food. All the staff are welcoming, helpful and always available. The pools, hiking trails, games room, fire places, lake and kids jungle gym means that there is always something to do. Their covid protocols are very good and you always feel safe. Thank you very much for a wonderful rest, Rukayya Naicker & family.
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Date of stay: April 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pranesh Sukhdeo, General Manager at Drakensberg Sun Resort
Responded 20 Dec 2021
Dear Rukayyan Thank you for your wonderful review of the Resort and I am so glad to see that you made use of our facilities we have and enjoyed your stay with us and that you loved the setting of the resort. Your review is certainly encouraging to read and reassuring that the efforts of my team are not unappreciated. Once again, thank you for taking your time to share your experience. We look forward to welcoming you back to Drakensberg Sun in the near future.
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Low lights Reasonable value for money.. No free Wi-Fi? Always On just does not work Drinks are expensive and dinner for a kid of 15 years is bit pricey R295.00. I say this because my child is a fussy eater so if he eats from buffet then it will spaghetti and cheese sauce. They also have a set menu which is reasonable. They can at least have undercover parking as it was hailing when we stayed there Highlights of the stay Being our first time breakfast and dinner was included for adults which was nice dinner buffet never disappointed there’s was always something nice to eat .To note tea is free at dinner only found out on the last day of departure. Boat cruise on the lake was nice and the hike but remember if you taking your kids with on the hike watch them like the guide just walks on so for example there’s place with rocks to walk and rope to hold to get over you need to help your kids and there’s areas you need to be careful. Nice view from room although the room we had was quite a far walk to everything.Swimming pool nice with area where you can order drinks and light meals.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We just returned from this great resort, we arrived a day late due to a delay at home, the check in was easy and quick, we stayed in C2006 which was very comfortable and spacious with a loft with 2 beds in case you need extra space. We ate at the restaurant buffet once and the food was very good with plenty variety. The grounds are well kept and very scenic, we didn't do to many activities due to the rain but enjoyed all the shops and coffee shops in the area. We would stay there again in the future.
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Date of stay: November 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pranesh Sukhdeo, General Manager at Drakensberg Sun Resort
Responded 20 Dec 2021
Dear BluffyBoy Thank you for your wonderful review. We appreciate your kind words and are very glad to note that you enjoyed your stay with us. It is only through feedback that we are encouraged to continue the good work. We look forward to welcoming you back.
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We spent three nights at the chalets and was once again under the impression of this resort's ideal setting with magnificent views of Champagne Castle. The unit is spacious, well equipped and clean. The large trees among the chalets contributes to privacy and enjoyment of the abundant bird life. The location is central to all activities in the area, but also allow for retreat to peace and quiet in beautiful surroundings.
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Review collected in partnership with Tsogo Sun Hotels
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PraneshS, General Manager at Drakensberg Sun Resort
Responded 19 Feb 2020
Dear CarienHavenga Thank you for your positive comments and great review. I am so glad to hear that you enjoyed your stay with us! We look forward to welcoming you back in the future. Regards
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Absolute relaxation, pristine pools, great facilities, excellent service, great food, friendly staff and overall value for money - Location is ideal for touring the Drakensberg and surrounds. We enjoyed the extras - Tennis, Spa treatment and the beautiful mountain trails. Lovely waterfalls and well kept hiking trails. Our third time, and we will be back again soon.
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Review collected in partnership with Tsogo Sun Hotels
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pranesh Sukhdeo, General Manager at Drakensberg Sun Resort
Responded 20 Dec 2021
Dear rethavos Thank you for the wonderful comments on your stay. I am glad to note that you enjoyed your stay as you did and that you loved the setting of the resort. Would love to see you back at the resort. Till next time
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Baboons and monkeys a problem A la carte menu could have more variety Grounds in good condition Good service from room to restaurant by golf cart Golf course needs to be better maintained. Staff very helpful Quiz night time needs to be reviewed. 8 pm is neither before or after dinner thus low turnout
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Review collected in partnership with Tsogo Sun Hotels
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pranesh Sukhdeo, General Manager at Drakensberg Sun Resort
Responded 31 May 2024
Dear Valued Guest, Thank you for your feedback. We're pleased to hear that you found our staff very helpful and enjoyed the service provided by the golf cart from your room to the restaurant. We also appreciate your positive comments about the grounds' condition. We apologize for the inconvenience caused by the baboons and monkeys. We are actively looking into better solutions to manage this issue. Additionally, we are taking your suggestion about the a la carte menu into consideration and will look into adding more variety to enhance your dining experience. Regarding the golf course, we acknowledge your concern about its maintenance and will address this with our gardening team to ensure improvements are made. We appreciate your input on the timing of the quiz night. We will review the schedule to find a more suitable time that accommodates more guests. Thank you again for your valuable feedback. We hope to welcome you back soon with even better services and amenities. Warm Regards, Pranesh
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Durban, South Africa594 contributions45 helpful votes
"1. No parking near units you have to carry luggage
2. Almost 20 stairs in every unit over 4 levels.
3. Not suitable for seniors and little children.
4. WiFi intermittent "
There are more places to choose from in the Winterton area.
PRICE RANGE
R 2,425 - R 3,577 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
drakensberg sun lifestyle hotel winterton, drakensberg sun hotel
LOCATION
South AfricaKwaZulu-NatalDrakensberg RegionWinterton
NUMBER OF ROOMS
78
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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