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Lodge Lucanus

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  • Excellent10%
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  • Terrible60%
2 Feb 2016
“Had a great time ,but much needed improvement needed.”
13 Dec 2015
“Definitely false advertising at its best !!!”
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Reviews (10)
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1 - 5 of 9 reviews
Reviewed 2 February 2016

Me and my fiance arrived at 2:42pm and there was no part of management around to welcome and get settled.Nicky (the helper) had to come to the rescue ,because there was no clear indication on which room was ours,even though i used my cell to...More

Thank Vincemasel
Management response:Responded 10 April 2017

Thank you so much for taking the time to review the lodge! We are under new management, and we are aiming to address all the issues our guests have provided feedback on. Your support is greatly appreciated. Kind regards, The Lodge Lucanus Team

Reviewed 13 December 2015

This place is definitely not a 4 star as rated but might be a 2 star. The heated pool has cold water, the garden and grass are not maintained at all. The 9 hole mashi golf coarse is a place where kids can play, I...More

1  Thank louis_symington
Management response:Responded 10 April 2017

Thank you for taking the time to review the lodge! We sincerely apologise for any misrepresentation of Lodge Lucanus. Your experience sounds really upsetting, and that's certainly not the experience we want our guests to have. Please be assured that we are under new management,...More

Reviewed 8 October 2015

We were a group of five ladies wanting to have a holiday, we contacted Magda and asked her if it will be possible if we can book for all five of us. She agreed and gave us the amount payable, so I discussed it with...More

2  Thank sennethm
Management response:Responded 10 April 2017

Thank you so much for taking the time to review the lodge - your feedback is invaluable to us in our aim to provide a positive guest experience. We offer our sincere apologies for the ill treatment you received, this certainly is not in keeping...More

Reviewed 7 October 2015

The initial impression was great, Impala and Kudu meeting you at your chalet. The big problem is that the owners and management is not controlling the people visiting, they arrive 5 plus people per vehicle, drunken and very noisy. This is extremely irritating and we...More

1  Thank Theo W
Management response:Responded 10 April 2017

Thank you so much for taking the time to provide feedback on your experience at Lodge Lucanus! We sincerely apologise that your stay was disrupted by noisy guests and a lack of action taken by management. Please be advised that we are under new management...More

Reviewed 12 February 2015

Hi Simphiwe It is fine with me  About the things you read, it is like to be famous, If guest do not get their way, they will say bad things about you  Luckily I have more good reviews than bad ones  I...More

5  Thank SimphiweKay1
Management response:Responded 11 April 2017

Hi Siphiwe, We thank you for your review and we sincerely apologise for the inappropriate response you received from Magda. Please be assured that we are under new management, and Magda is no longer affiliated with our establishment. We are working hard to address the...More

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South Africa > Limpopo Province > Bela Bela
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