Fabulous destination with fantastic staff, making for a very relaxing break. Very clean rooms and communal areas. COVID guidelines being followed making you feel safe. Ideal base for visiting the Sussex and Kent tourist areas.
It is not the first time we are staying over at Winchelsea lodge but it’s always been a good stay. We were very warmly welcomed and our stay was truly amazing. Rooms are very clean and cozy. Wanted to say special thank you to Matt B. for looking after us at Spikes restaurant. Service was outstanding and food was absolutely delish. Definitely recommend to stay over here!
Lodge We requested a cool quiet room with a fan. We got the room closest to the bar and road with a dual aspect effect from the traffic wizzing past from front to back. No fan. The rear window was locked, as it would have opened directly on top of the bins. An orange light reflected off a van in the car park and a security light, floodlighting our room through a window with no blind. Once the bar closed the fun really started- with a large party preceding to sit up until 0130 in the outdoor bar area, further broadcasting their conversation to all other residents. This property is 4 stars. We could see a collection of mugs, some expired capsules of long life milk that curdled in the tea and a kettle full of limescale. No spoons to extract tea bags. Bathrooms aren’t the best: Toiletries are basic. Hand gel and shower gel bolted to the wall. The light above the mirror has been smashed, the bare exposed bulb flickers on and off. The mirror is appointed above the towel rail rather than the sink, making it impossible to shave or use. The shower was possibly the highlight. Each room has a power shower, probably twice as noisy as a car. You can hear almost all the showers from adjoining rooms. Beware the mosquitos! There are no measures to deter these, no coils or sprays but they are present in great numbers... we were both bitten. There is an external wall feature inside the walls. This isn’t original stone work or a thing of beauty but rather a modern brick wall that looks unfinished and unplastered. Besides poor noise insulation meaning we could hear every word of our neighbours conversation, the walls are unclean, with the texture accumulating dirt and impossible to redecorate or deep clean. Bedding for the most part was clean- although beds sadly lumpy. Towels were threadbare. Covid restrictions almost non existent. Breakfast buffet was served by staff but none of these staff wore masks either at the buffet or in the kitchen area. We didn’t see any staff wearing masks during our stay- there was a crazy situation where guests wearing masks had to instruct staff without to serve their food for them!…
Hidden gem near Rye The owner and staff were all so lovely , very friendly and helpful. Breakfast which was all included was fantastic Evening meal was superb ...the fish and chips with best mushy peas ever ! Surrounding countryside beautiful.
Avoid like the plague!. Tried to make a Smartbox booking. They were incredibly rude and totally unwilling to honour the offer. The owner could have been Basil Fawlty’s grumpier brother. One can only presume that the service there would reflect the very poor attitude of him and his staff.