Very dated hotel especially our rooms and dining area , the location and outlook is lovely but breakfast was very average and poor quality and we experienced quite a lot of very unfriendly staff during our stay , also the place has an almost regimental feel to it , would not stay here again .
I'm just back from a very enjoyable stay in this hotel. I found the staff friendly and helpful, location great, excellent breakfast choices and I would definitely recommend it. The saltwater pool is very big with plenty of space to swim unhindered. There is ample supply of sun loungers and a great system for beach towels which you return each evening. In just a short walk you will be in the main shopping, restaurant and bar area. There is also direct access to the amazing beach from the hotel. I'll definitely be back.
I was robbed in my room. Hotel couldn’t care less. I had a Pandora bracelet with several charms that disappeared from my room on the only day I let them clean it. I took it off at night before showering, placed it in the tray beside the sink and would put it back on next morning, after coming back from breakfast to get ready to go out. It happened while I was in the breakfast so around 9am I came back to my room. The maid was cleaning the room on her own, instead of in pairs as they normally do, so I only took my bag and went away. Later when I was back to my room the bracelet was gone. Despite turning the entire room upside down, looking for it even behind the painting hanging on the wall, I couldn’t find it. I went to the reception and the manager “tried” to help by saying he’d look in the laundry and that this happens sometimes. 3 days later and nothing was resolved. I allowed them to go through my stuff as I didn’t have anything to hide, but they didn’t. All they did was to say that this had never happened and they trust their staff. So did I, but then it happened anyway. I told them I couldn’t sleep for the 3 Nights since. The manager said that the maid confirmed that the bracelet was there (how would you remember that after 2 days cleaning so many rooms on your own???? Isn’t it obvious that she took it???). They know I’m right but they didn’t offer me anything for compensation, not even water to calm me down when I was crying. In the end I wrote in the book of complaints, but I had to go through the whole story again with the other manager that defended her staff again and gave me crap, I had to ask a million times to give me the book to write because I didn’t want to waste any more time and have my holidays ruined even more. Great way for them to start the summer… FAR FROM 4 STARS!!!! Only location and breakfast are ok. Some of the staff are nice. Unless you have some trouble like this then you’re screwed. Call the police straight away if this happens to you, don’t let them waste your time!!! Not even the internet is safe here!!!!!…
Spent a night here last week and I didn’t want to leave . Incredible facilities and the location couldn’t be better ! The view I had from the balcony was stunning , looking over the beautiful beach . The bed was incredibly comfy , the shower was great I couldn’t fault anything. Staff are so friendly and lovely , definitely visit the casino on site in the evening for a bit of fun
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