Shangri-La Golden Sands, Penang

Shangri-La Golden Sands, Penang

Jalan Batu Ferringi Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100 Malaysia
Traveller (3620)
Deluxe Seafacing Best Rooms to request for xxx
Room & Suite (948)
Golden Sands Resort by Shangri-La
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About

4.0
#6 of 12 hotels in Batu Ferringhi
4.4 of 5 bubbles
Location
4.1 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
3.9 of 5 bubbles
Value
The Shangri-La Golden Sands, Penang is recognized as one of Malaysia's leading family-and-kid-friendly resorts. With a breezy beachfront location, this 4-star resort on Batu Feringgi Beach is filled with facilities for dining, leisure and recreation that will surely keep any multi-generational family happily occupied. An outdoor Jacuzzi in the garden and two swimming pools with water slides are available. Childcare services allowing adults on holiday with their family to enjoy some private time away from their children. At our mini water park, children and toddlers can interact safely, playing on the splash pad, which has a safe floor surface and includes many water features, such as showers and tipping buckets. The 387 guest rooms and suites expose captivating views of the ocean or the rolling Penang hills. Each has traditional Malay touches inspired by Penang’s natural environment.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Beach
Game room
Kids stay free
Secured parking
Wifi
Fitness / spa changing rooms
Pool / beach towels
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Kid-friendly buffet
Outdoor dining area
Poolside bar
Water park
Babysitting
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Facial treatments
Massage
Salon
24-hour security
Baggage storage
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
Room features
Air conditioning
Desk
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Complimentary toiletries
Room service
Safe
Wardrobe / wardrobe
Bottled water
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Hair dryer
Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Green
Park View
Languages Spoken
English, Chinese, Malay
Hotel links
Special Offer:Exclusive Member Rate

Location

Jalan Batu Ferringi Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100 Malaysia
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 90 out of 100
90
Penang Intl Airport
4.0
4.0 of 5 bubbles4,410 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
Powered by AI

Nestled in a prime spot, Shangri-La Golden Sands, Penang, is acclaimed for its proximity to the beach and local attractions, providing guests with stunning sea views and a variety of shopping and dining options. While the hotel's amenities cater to families with inviting pools and kids' facilities, some visitors have experienced maintenance and service lapses. The atmosphere is lively, perhaps excessively so for those who note the boisterous poolside music. Rooms have received mixed reviews, with complaints about being outdated and sometimes unclean, juxtaposed with appreciation for their spaciousness. Service quality varies, with staff friendliness being a high point despite occasional sluggishness in addressing room issues.
Location
Convenient
Atmosphere
Outdated
Rooms
Dated
Value
Reasonable
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory

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4,410Reviews110Q+A100Room tips
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Detailed Reviews
luvemytravels wrote a review Mar 2020
Balaklava, Australia
5.0 of 5 bubbles
The minute you step out onto your balcony and look down at the resort - WOW! beautiful grounds, and easy to just go out onto the beach to have a walk there too. The breakfast was excellent and in such a beautiful tropical setting. The staff are fabulous. And make sure you join in all the activities that are on offer. The volleyball comp every day is worth the laugh. though the water aerobics class wasn't that fabulous. Great that there is a guest laundry onsite but the tokens for this are quite expensive, Was very good that the hotel did temperature screening everytime you walked in.
Great location with the night street stalls at your back door, Though it was hard to find somewhere different to eat at each night
Totally will be back and next time for a longer stay
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Date of stay: February 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: make sure you upgrade to a seaview room
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team_GSH, Manager at Shangri-La Golden Sands, Penang
Responded 09 Mar 2020
Dear Luvemytravels, Thank you for choosing Golden Sands Resort by Shangri-La and we are delighted to hear that you and your family had a great time and were satisfied with the quality of our resort and our services! It was certainly a privilege to serve you as our guest as providing excellent customer service is what we pride against and we look forward to welcoming you back soon to experience our hospitality at its best. Best regards, Suleiman TAR Director of Communications
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
StephSG wrote a review Jan 2020
Singapore, Singapore
3.0 of 5 bubbles
We stayed in a room on the 5th floor which was really very old, bathtub was completely yellow and closets were cracked. There was also quite some noise from the road and from the nearby mosque. We asked then to get another room for which we had to pay more but at least the facilities were newer and it looked more like a 5 star hotel room.
Wifi was quite poor everywhere in the resort and service was generally quite slow (food counter at the pool side was left unmanned quite often so difficult to order food and drinks, and nobody was going around the tables to get orders). Food was otherwise good and new years’ eve was really well organised at the beachside of the hotel, we all had a great party until 1am.
The pool facilities and kids club activities were amazing and my kids had an excellent time! They also provide babysitting services but they do not allow the children to leave the hotel rooms. I asked to speak to the manager to sign a responsibility disclaimer and allow the babysitter to go with my 2yr old to the kids’ zone in the hotel premises as he would go nuts staying locked up in a small room but they still refused...
This resort is definitely more recommended for families with younger children up to 12yrs old.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team_GSH, Manager at Shangri-La Golden Sands, Penang
Responded 02 Jan 2020
Dear StephSGP, Thank you for choosing Golden Sands Resort by Shangri-La and we are delighted to hear that you and your family had a great time and were satisfied with the quality of our resort and our services! We would like to apologies for the inconvenience challenges that was brought upon you during your stay with us, we thank you for sharing your feedback with us and we have highlighted your concern to our management team to ensure the quality of our resort and services to be improve. Nonetheless, it was certainly a privilege to serve you as our guest as providing excellent customer service is what we pride against and we look forward to welcoming you back soon to experience our hospitality at its best. Best regards, Suleiman TAR Director of Communications
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
mwk-l wrote a review Jan 2020
3.0 of 5 bubbles
This is our 2nd time back to GS in 2 years, and we are greatly disappointed by the aging of the property and deteriorating service quality.

While the staff is generally still friendly, we are missing the genuine client centric hospitality we experienced last time. When i called the operators for a few requests, she was in a hurry to hang up before i even finished explaining my first concern. It may be personal, based on my past good experiences, many staff seems to be in a rush to move onto something else instead of focusing on the situation on hand.

Secondly, there is a person with bike giving out free nut every evening. The problem is the person not only give out free nuts to human but also to pigeons which often gather in tremendous number. Then kids/ other customers start to chase and feed these pigeons. Thus at times if you sit in a “wrong” area, it can be not only annoying but also very dangerous. I absolutely do not understand how can a hotel like GS allow such unruly and dangerous practice - are they not aware of bird flu and have to risk inviting more virus? Some pigeons even start drinking from hotel pool!! To top this up, guests also feed the pigeons with bread and other food, and hotel makes no effort to stop this kind of unhygienic and disturbing behavior on their property.

For room service, we had to wait more than 1 hour and called twice to follow up, and every time the staff simply tell us “it’s on the way” and then hang up.

Lastly, many groups of adult customers are very loud, into the small hours of the night, and i was awakened by shouts in the hallway few times at 2 or 3 am !!!!! While security responded quickly to such complaints, it doesn’t always solve the problem when the type of people who resides have no respect for others.

There are many more other incidents during our 1 week stay, which makes us rule out this hotel for any future trip to Penang.

I am still giving it 3 star instead of 1 star because the Bell boys, and restaurants staff are still extremely nice and some go out of the way to help us.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team_GSH, Manager at Shangri-La Golden Sands, Penang
Responded 12 Jan 2020
Dear mwk-I, Thank you for taking the time to review your stay in Golden Sands Resort Penang. We are deeply saddened to receive your negative review. We deeply apologize for any inconvenience that you have went through. Thank you for sharing this detailed feedback. We have already taken all of your comments and shared it with management team, as we value all types of customer feedback. We are never happy to hear that our guests leave dissatisfied. Rest assured, we will investigate further on the issues mentioned. We hope you will consider staying with us again in the future so that we may have the opportunity to leave you with a more positive experience. Best regards, Suleiman TAR Director of Communications
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Nina wrote a review Aug 2020
Putrajaya, Malaysia
+1
5.0 of 5 bubbles
We stayed for 2 nights during weekdays and the place were still pretty crowded with people. The room is clean and nicely fit our small family. The housekeeping team were very helpful when we requested for sweeping floor due to beach sand overloaded in the room. And the breakfast were buffet style but the warm and cheerful team helped you scooped the food in your plate. The swimming pool is huge and still plenty of room to play around. We also received nice cake for our anniversary. Overall stay was good and will consider staying again in the future.
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Date of stay: July 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: Beach view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GSH Team, General Manager at Shangri-La Golden Sands, Penang
Responded 16 Aug 2020
Dear FiZa, Thank you for choosing Golden Sands Resort by Shangri-La and we are delighted to hear that you and your family had a great time and were satisfied with the quality of our resort and our services! It was certainly a privilege to serve you as our guest as providing excellent customer service is what we pride against and we look forward to welcoming you back soon to experience our hospitality at its best. Best regards, Suleiman TAR Director of Communications
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tom Y wrote a review Feb 2020
Bangkok, Thailand
2.0 of 5 bubbles
Be careful and confirm your breakfast is included, in writing. My breakfast was confirmed by the manager upon check-in (and he even pointed out twice on checkin where I go for breakfast) but when I checked out they tried to charge me actually for two breakfasts a day, even though I was only one person. When I challenged that my breakfast was included and asked to see the manager he would not come out of the office. I did manage them to reduce my breakfast to just one person, after some resistance and another trip to the hiding manager. The clerk acted like she had a gotten a great deal for me by reducing the breakfast to one person, even though i booked solo and checked in solo and passed the reception numerous times solo throughout my stay. Sorry, but this is the kind of thing that can make you feel pretty darned sour.

Had I known I had to pay for breakfast I would have walked across the street to grab a bite for a 5th the price. I don't eat much for breakfast, and 65 Ringit for a coffee and a pastry is not my idea of a good deal.

Unfortunately a bad ending to an otherwise OK stay at this aging resort. They make you put a 200 Ringit deposit on your room and I suppose this is the way they try and keep as much of that as possible. The fact the manager himself hid from me was unacceptable in my opinion, and I would be very hard pressed to recommend this hotel. It is not so much an issue with the money itself, I could afford it, but the morals of tricking a patron into believing breakfast was included and then turning it around like that in my eyes is highly questionable business practices, especially for the calibre of a Shngrila hotel.

Lastly I asked if I could get a sea view, as the occupancy seemed quite low. The manager said no but I will give you a mountain view. This ended up being at the very end of the hotel, facing a small lot and cleaning equipment and no view of any mountains.
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Date of stay: February 2020
4.0 of 5 bubblesLocation
2.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team_GSH, Manager at Shangri-La Golden Sands, Penang
Responded 16 Feb 2020
Dear Tom Y, Thank you for taking the time to review your stay in Golden Sands Resort Penang. We are deeply saddened to receive your negative review. We deeply apologize for any inconvenience that you have went through. Thank you for sharing this detailed feedback. We have already taken all of your comments and shared it with management team, as we value all types of customer feedback. We are never happy to hear that our guests leave dissatisfied. Rest assured, we will investigate further on the issues mentioned. We hope you will consider staying with us again in the future so that we may have the opportunity to leave you with a more positive experience. Best regards, Suleiman TAR Director of Communications
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KEYRAN TAN wrote a review May 2021
Johor Bahru, Malaysia
2.0 of 5 bubbles
Golden Sands Resort by Shangri-la exceeded my expectations of a 4* resort by giving genuine 5* service from the heart. The front office team and duty manager Ranjit and Fernandez did a great job managing guest relation and enhancing guest experiences. Breakfast service was amazing with local Malaysian kampung theme setting with Vijay and his team. Food quality is subpar for Shangri-la standard but is a pass for a 4* establishment.

As a frequent Shangri-la Stayer room expectiaitons is one of the upmost important. Overall, room satisfactory was below expectations. stains were found on the bed. blood markings were obvious, feathers from the duvet was spread across the bed. Mold can be found under the bathtub tap area. Housekeeping team were found walking in the walkway not wearing face masks, chatting with each other, while cleaning the rooms, which is a big NO at this challenging time. If resort requires guests to comply with Covid 19 SOP, staffs no matter which position should be complying as well, especially the housekeeping team whom is in charged of hygiene standards.

Overall, I cancelled my upcoming stay and decided to extend my night with Rasa Sayang instead. A great resort with much potential with pristine location and service team but fall short with the rundown facilities, amenities and housekeeping room services.
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Review collected in partnership with this hotel
Date of stay: April 2021
2.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GSH Team, Owner at Shangri-La Golden Sands, Penang
Responded 03 May 2021
Dear keyrantravel, Thank you for sharing your recent stay experience with us. We appreciate your feedback for our continuous improvement and apologise for any shortcomings which will be rectified so that all our guests have a wonderful stay with us. We do hope to have another opportunity to welcome you back for a truly memorable stay in the near future. Best regards, Suleiman TAR Director of Communications
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JobyNam wrote a review Feb 2020
Manama, Bahrain
2.0 of 5 bubbles
The first time we’ve ever visited a hotel that could not supply pool towels for a large potion of one of the days, possibly because the hotel was catering for a cruise ship while trying to cater for its capacity hotel, not good. Once towels were available they were threadbare & washed out. I wouldn’t be surprised if they were the same towels we received the last time we stayed at the hotel, in 2012!!
Food at poolside bar was well below the standard you’d expect at a 4* hotel. We found the food at the tiny local beach cafe next door far higher standard and a third the price.
Drinks are overpriced for the standard of resort, service and facilities. The Happy Hour was uninviting with little discount and the taste of the cocktails meant we never ordered two of the same type (we tried them all and then decided to drink your overpriced beer).
The hotel, although pleasant is tired and in need of rejuvenation. The beach bar has the potential to draw in outside drinkers but I’d imagine this rarely happens.
The breakfast was also poor, 1 out of 3 days we decided to simply eat elsewhere.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team_GSH, Manager at Shangri-La Golden Sands, Penang
Responded 20 Feb 2020
Dear JobyNam, Thank you for taking the time to review your stay in Golden Sands Resort Penang. We are deeply saddened to receive your negative review. We deeply apologize for any inconvenience that you have went through. Thank you for sharing this detailed feedback. We have already taken all of your comments and shared it with management team, as we value all types of customer feedback. We are never happy to hear that our guests leave dissatisfied. Rest assured, we will investigate further on the issues mentioned. We hope you will consider staying with us again in the future so that we may have the opportunity to leave you with a more positive experience. Best regards, Suleiman TAR Director of Communications
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Report response as inappropriate
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Town Terrier wrote a review Jan 2020
Huddersfield, United Kingdom
4.0 of 5 bubbles
First visit to the Golden Sands in 12 years with my partner, initially experienced a few check in problems that were not the fault of the hotel but required us to spend the first few nights at the Rasa next door ( wow now that is 5*).

Positives: Still loved to pool and garden areas that were well staffed and maintained. Rooms spacious and kept clean with excellent friendly staff. A very safe environment due to very smart looking and friendly security staff.

Negatives: The hotel now caters for families which we were well aware of when we booked but I feel this is now detrimental to both Australian and European guests who were certainly in the minority.
The dining room for breakfast I feel tries to reflect that child friendly image but for me, often gave the impression of a cross between the boxing day sales ( very busy with some very rude people pushing and shoving to fill their plates with as much food as possible) and a Wackey warehouse where very young children often ran amok climbing on furniture, wandering round spilling food everywhere often looking for a lost mum or dad. To add to the unpleasant atmosphere everyday classical piano music was played for some reason.
We booked for mountain view room and unfortunately forgot about the mosque within the grounds which gives you a daily call starting around 05.15 every day!

Pool side bar that was generally empty due both to the clientele and the over inflated price of alcoholic drinks.

I don't wish to be too negative of the hotel as I'm sure families with young children who enjoy early nights will love the place.

As for the resort of Batu Ferringhi I am afraid to say had very little to offer us and I feel a lack of investment again aimed at the European and Australian tourist market leaves it with only a handful of restaurants all offering a very similar menu ( most of which were adequate). Only 1 bar the Bora Bora seems to appreciate that many people do enjoy a drink in pub like surroundings where you can sit on the beach and watch the sunset for example.
Fighting your way through a very busy shopping alley offering fake clothing, handbags and cheap imported electrical devices is not for me. Lots of empty spaces that we were told had plans to build on in the near future but I don't think catering for tourists such as myself will be a priority.
Not a lot to say about the beach sorry! poor for swimming, very few people on the beach due to a lack of beach side cafe / restaurants and to be honest picking up pieces of glass was probably the highlight for me.
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Date of stay: January 2020
3.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
Room Tip: Must be sea view as the mosque outside the window will wake you bright and early every day
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team_GSH, Manager at Shangri-La Golden Sands, Penang
Responded 27 Jan 2020
Dear Terrier69, Thank you for choosing Golden Sands Resort by Shangri-La and we are delighted to hear that you and your family had a great time and were satisfied with the quality of our resort and our services! We would like to apologies for the inconvenience challenges that was brought upon you during your stay with us, we thank you for sharing your feedback with us and we have highlighted your concern to our management team to ensure the quality of our resort and services to be improve. Nonetheless, it was certainly a privilege to serve you as our guest as providing excellent customer service is what we pride against and we look forward to welcoming you back soon to experience our hospitality at its best. Best regards, Suleiman TAR Director of Communications
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AliAzzam wrote a review Aug 2020
Shah Alam, Malaysia
4.0 of 5 bubbles
This is indeed a great resort. I would certainly give it an excellent remarks if not because of one flaw...well according to my view really. I am very particular when commenting on the rooms and this includes the toilet as well. A lot of modern class Hotel nowadays have shower cubicle rather than bath tub. To include the European taste ,some do have bath tub and shower cubicle. It is safer for old travelers to shower on the non slippery surface. However one to note that the water pressure at the shower head is also not sufficient.
The rest ,is perfect. A comfortable bed and pillow ,great coffee house with a wonderful view....and great pools as well. But hopefully in future the pool keepers can be stricter as I notice even customers with football jersey can jump into the main pools. A standard must be adhered too atleast.
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Date of stay: August 2020
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GSH Team, General Manager at Shangri-La Golden Sands, Penang
Responded 05 Aug 2020
Dear AliAzzam, Thank you for choosing Golden Sands Resort by Shangri-La and we are delighted to hear that you and your family had a great time and were satisfied with the quality of our resort and our services! We would like to apologies for the inconvenience challenges that was brought upon you during your stay with us, we thank you for sharing your feedback with us and we have highlighted your concern to our management team to ensure the quality of our resort and services to be improve. Nonetheless, it was certainly a privilege to serve you as our guest as providing excellent customer service is what we pride against and we look forward to welcoming you back soon to experience our hospitality at its best. Best regards, Suleiman TAR Director of Communications
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Julian Neelagandan wrote a review Mar 2020
Kuala Lumpur, Malaysia
2.0 of 5 bubbles
My family and I decided to try this hotel out because of the good reviews. We were sadly disappointed. The staff aren’t very friendly.
The food at breakfast was so so. The guy at the egg counter was so rude and unpleasant. The only friendly people at breakfast was the uncle making the roti canai and one other Indian aunty. There was a huge cockroach amongst the plates . When pointed out to the staff, their reactions was rather surprising. No one apologised.
The car park is not covered. They say there is a buggy available , but many times I found my self walking after parking my car.
The pool area was good and the kids had a great time . While we were at the beach , saw someone else get stung by jellyfish . There is a big sign that says beware of jellyfish.
The housekeeping staff also seem new and untrained.
The location is good in the sense that you can walk out and get lots of food.
I’m very sure I will not be staying at this hotel again. I think it gives Shangri- La a bad name.
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team_GSH, Manager at Shangri-La Golden Sands, Penang
Responded 11 Mar 2020
Dear 9MCU4, Thank you for taking the time to review your stay in Golden Sands Resort Penang. We are deeply saddened to receive your negative review. We deeply apologize for any inconvenience that you have went through. Thank you for sharing this detailed feedback. We have already taken all of your comments and shared it with management team, as we value all types of customer feedback. We are never happy to hear that our guests leave dissatisfied. Rest assured, we will investigate further on the issues mentioned. We hope you will consider staying with us again in the future so that we may have the opportunity to leave you with a more positive experience. Best regards, Suleiman TAR Director of Communications
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Abdul S asked a question Feb 2024
5 contributions9 helpful votes
Hi does hotel provide free water throughout hotel? Thanks in advance
Answer from Lagusaya2
Vancouver, Canada397 contributions151 helpful votes
Water is offered free in your room. There are taps everywhere and showers by the pool. If you want bottled water in the restaurants then you need to pay!
Answer from Eugene K
Petaling Jaya, Malaysia302 contributions209 helpful votes
Yes, hair dryer is in the bathroom or the closet area along with an iron and ironing board. If they aren't in the room, you can request housekeeping to bring them as they are standard. They also have self-serve laundry and dryer. It's not cheap compared to those down the road but it's a large load and you can wait in your room or in the pool!
s33eetpea asked a question Sept 2022
Cornwall, United Kingdom364 contributions25 helpful votes
Are guests from Golden Sands allow to use the adult only pool at the Rasa Sayang ?
Answer from Eugene K
Petaling Jaya, Malaysia302 contributions209 helpful votes
Hi there, not that I know. You can use the facilities at Golden Sands if you stay at Rasa Sayang but it doesn't work the other way around. I'm not sure if they have changed though,
arwa asked a question May 2022
Riyadh, Saudi Arabia
Do you have connect room ?
Answer from Firzada A
Petaling Jaya, Malaysia47 contributions9 helpful votes
Yes but a connecting room is only between a king bed room and a twin bed room.
Travellingvictoria wrote a tip 01 Jul
Melbourne, Australia195 contributions41 helpful votes
3.0 of 5 bubbles
"Just AVOID … stay at the Rasa .. from what I was told it is a much better offering and more in line with what a stay at a Shangr-La property"
Read full review
Jes K wrote a tip Jun 2024
1 contribution
2.0 of 5 bubbles
"Stay at the Rasa and you can use the kids facilities of the Golden Sands but have a spacious room and food not covered in flies "
Read full review
Marie M wrote a tip Jun 2024
Melbourne, Australia14 contributions12 helpful votes
5.0 of 5 bubbles
"There are plenty of lounge chairs on the grassed area around the pools."
Read full review
LTS Media wrote a tip Jun 2024
Sandakan, Malaysia232 contributions42 helpful votes
5.0 of 5 bubbles
"Weekend and public holidays usually the hotel is pack so plan your stay wisely."
Read full review
gip1 wrote a tip Jun 2024
Farnborough, United Kingdom6 contributions6 helpful votes
5.0 of 5 bubbles
"Check for middle Eastern holidays as hotel was beginning to be taken over which we found made it noisy and found they were rude to Europeans"
Read full review
Not the right property for you?
There are more places to choose from in the Batu Ferringhi area.
PRICE RANGE
R 1,799 - R 2,643 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
golden sands resort by shangri-la hotel batu ferringhi, golden sands batu ferringhi
FORMERLY KNOWN AS
Shangri-la's Golden Sands Resort
LOCATION
MalaysiaPenangPenang IslandBatu Ferringhi
NUMBER OF ROOMS
387
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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SHANGRI-LA GOLDEN SANDS, PENANG - Now R 2 145 (Was R̶ ̶2̶ ̶6̶7̶7̶) - UPDATED 2024 Hotel Reviews & Price Comparison (Batu Ferringhi, Malaysia) - Tripadvisor

Frequently Asked Questions about Shangri-La Golden Sands, Penang
What are some restaurants close to Shangri-La Golden Sands, Penang?
Conveniently located restaurants include Knife and Fork Restaurant, Andrew's Kampung, and Feringgi Grill.
Are there any historical sites close to Shangri-La Golden Sands, Penang?
Many travellers enjoy visiting Little Village Penang Hill (6.1 km).
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