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Pousada Convento Arraiolos

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Pousada de Arraiolos Nossa Sra. da Assunção, Arraiolos 7040-093 Portugal
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Traveller (397)
Room & Suite (57)
Dining (32)
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About

#2 of 3 hotels in Arraiolos
Travellers' Choice
The Pousada Convento de Arraiolos is located in the village of Arraiolos, in the region of Alentejo, in an old convent, 1.2 km from the historic village centre. The nearest town, Évora , is just 25 km away. Arraiolos is world-renowned for its carpets, which are considered cultural heritage and unique in the world. During your stay you can enjoy an outdoor swimming pool with sunny terraces and panoramic views over the Alentejo plains, and an indoor swimming pool in which to relax on a chilly autumn or winter day. You can also make the most of your spare time by playing a game of tennis while breathing the pure air of the Alentejo countryside or opting for a relaxing massage. For your meals, we have a restaurant that serves traditional Alentejo cuisine and a bar for lighter meals. The rooms are spacious with minimalist decor and free Wi-Fi, and all superior rooms have a balcony.
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Location

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65Somewhat walkable
Grade: 65 out of 100
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Pousada de Arraiolos Nossa Sra. da Assunção, Arraiolos 7040-093 Portugal
Name/address in local language
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Lisboa Airport100 kmSee all flights
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670Reviews6Q+A32Room tips
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Popular mentions
Jorge Ferreira wrote a review 06 Sep
Lisbon, Portugal3 contributions
The place is very nice and with an excellent swimming pool. They need some refurbishment work (tennis and basket field is closed) , and the restaurant and snack menus need to be improved. Staff is very nice.
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Date of stay: August 2021
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Response from Unit Manager, General Manager at Pousada Convento Arraiolos
Responded 1 week ago
Dear Mr/Mrs. Daydream219139, Thank you for giving us your opinion on your recent stay. Your opinion is essential for us to improve our work. We are sincerely sorry to hear that our facilities did not fully meet your expectations. We regret that this happened. We have shared your comments with our Teams, and we are taking the necessary measures to improve our Guests' experiences. We hope that, overall, you had a positive experience. We would like to thank you for staying at Pousada de Arraiolos Nº Sra. Assuncao and wish that, in the future, you will give us another opportunity to host you and rebuild your trust. It was a pleasure for us to have you as our Guest. Kind regards, Filipe Beja Simões
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skybluem wrote a review Mar 2021
Nicosia, Cyprus322 contributions225 helpful votes
The establishment is beautiful and common areas of the hotel are well maintained. We spent a night during our winter trip in Alentejo. We had booked a superior double room which was already the best of the rooms provided in an online booking site. When arrived, we greeted by a friendly lady at the reception who surprisingly told us that she upgraded us already to a superior room. In fact, what we booked was already a superior room, 30sq. metres with balcony so I didn't take much into consideration what she said. Walking in the corridors of the hotel to arrive at the room you feel the peace and quietness of the place. Very nice architecture on the ground archway corridors of the Pousada and very simple decor where the rooms are. Everything looks new, well kept, despite the fact that this is a convent with many years of age. It keeps though the spirit and ambience of tradition and history. Our room was as booked, big with a huge bathroom. Very very simple in decor, nothing exciting but I think the bathroom wins it all. Impressive marbles and huge. The room lacks definitely slippers and bathrobes. This is considered a medium-upper scale hotel and being a 4* should provide these amenities. Certain other things were missing from the room like for example a kettle or a coffee machine and vanity sets in the bathroom. I suppose these have been removed because of covid and safety - well, I don't know if they ever provided these but I consider them essential for such a hotel in normal times without pandemic. Our room was opening into a balcony though we didn't enjoy much because of lack of time. Room itself was super clean and warm even when having the heating very low in power. This is important for such a cold region. What we didn't see of course was the upgrade we've been referred to. In any case what we booked was enough for us and maybe even more than we needed. Checking the website of Pousada, the next level room from what we booked was the suite so un upgrade would be the suite and not the exact same room we have booked. And they could easily do it (since they "advertised" to us the upgrade, because the hotel was totally empty - we saw two more couples only). Now, concerning the food... We had dinner at the hotel and was really good! We found it way overpriced though. Yes, it's a Pousada and you get what you've chosen but prices were the double from any other restaurant we went to throughout our stay in Portugal this time. And we know well the Portuguese restaurants and prices. It's quite impressive that the wines available for ordering in an establishment located in a wine region are so limited in selection. We asked the wine list and among twenty wines which were in the list, they had available only 6 and surprise-surprise (!) the most expensive ones. Not so honest treatment for your guests. Well, the dinner was good but definitely it was like we paid for six people while we were just two. We recommend it though if you don't want to get your car and go to Arraiolos for a restaurant. Breakfast was very nice too. At the Pousada yards we encountered two cats that seem to be sort of "owned" by the place because they were super friendly and familiar with people! At check-out the receptionist recommended us to go and see the church inside the Convent; a beautiful one, with Holy Scenes and saints in blue tiles. Overall, Pousada Convento Arraiolos was a nice pick and we enjoyed our stay despite the drawbacks.
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Date of stay: January 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Unit Manager, General Manager at Pousada Convento Arraiolos
Responded 22 May 2021
Dear Skybluem, Thank you for your stay and details review. Thank you also for your recommendations and endorsements. We take good notice about your suggestions and improvements. Due Covid situation we have had to do some changings on service and quantity of our offer. We are glad that your review is very positive and we hope that on the next visit we could have totally 100% satisfied ang happy. Best regards, Filipe Beja Simões Unit Manager Pousada Convento de Arraiolos
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Mariana wrote a review Dec 2020
Somerset2 contributions1 helpful vote
Don’t book if you want a relaxing holiday! We booked a couple of nights in this hotel expecting to have a few relaxing days alone as a couple. We paid a bit more to get a superior room as we wanted to be in the new building, we also wanted the extra space in the room and the lovely view advertised on their website. When we got there it was horrible. We were sent to a tiny room in the old part with almost no windows and little space to walk between the bed and the wall. We went downstairs to request a change and the manager wasn’t helpful at all. He was trying to convince us that this was a superior room and we felt like he was taking the piss. I travel a lot for work and leisure and I have never felt that awful. I was expecting much better quality from a Pestana Hotel. We wrote a complaint on the book, asked for a refund and left. They never got back to us and just ignored the fact they sold something different to us. Worst experience ever! Don’t go there if you want a relaxing holiday!
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Date of stay: August 2020Trip type: Travelled as a couple
1 Helpful vote
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Response from Unit Manager, General Manager at Pousada Convento Arraiolos
Responded 15 Dec 2020
Dear Mr or Mrs pacc, Thank you for your review. We believe that could be a mistake regarding the situation mentioned. For a more cabal response I will let you my e-mail so that we can identify your stay, by name of reservation and date - filipe.simoes@pestana.com As my role in this Pousada, and have a reference on your comment, I would like to be elucidated on the time at place that the situation mentioned occurred. The description doesn't match with my professionalism or my education, so I would like to help you on this mistake. We do not have any un-replied complained form, as we are legally obliged. I would be glad to help you on facts, once again. Best regards, Filipe Beja Simões Unit Manager Pousada Convento de Arraiolos
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Espana14 wrote a review Oct 2020
Lisbon, Portugal2 contributions1 helpful vote
Great experience with all the family this weekend in Arraiolos! Very good treatment and personalization! Employees were very nice! We need to return back soon! Thank you all! Take care and keep safe! 😊
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Date of stay: October 2020Trip type: Travelled with family
1 Helpful vote
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Response from Unit Manager, General Manager at Pousada Convento Arraiolos
Responded 20 Oct 2020
Dear Mr. Espana14, On behalf of our entire team at Pousada de Arraiolos Nossa Sra. Assuncao, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pousada de Arraiolos Nossa Sra. Assuncao. Keep Safe ! Best regards, The Team at Pousada de Arraiolos Nossa Sra. Assuncao
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Tiago F wrote a review Sep 2020
2 contributions
For us it is as a second home. The staff very professional. Room good. The building is a great example of portuguese architecture, the newer part, and ancient monastery architecture. Very good breakfast! Well, unless the restaurant, that should have more simple gastronomy from Alentejo.
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Date of stay: September 2020
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Response from Unit Manager, General Manager at Pousada Convento Arraiolos
Responded 01 Oct 2020
Dear 779tiagof, Thank you for your kind review. It was a pleasure to have had hosted you with us at Pousada Convento de Arraiolos. We will take good care of you improvement suggestions. Thank you for that also. Best regards, Filipe Beja Simões Unit Manager Pousada Convento de Arraiolos
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LOCATION
PortugalAlentejoEvora DistrictArraiolos
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Frequently Asked Questions about Pousada Convento Arraiolos
Which popular attractions are close to Pousada Convento Arraiolos?
Nearby attractions include Tapetes de Arraiolos - Centro Interpretativo (0.8 km), Arraiolos Castle (0.7 km), and City Center (0.9 km).
What are some of the property amenities at Pousada Convento Arraiolos?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Pousada Convento Arraiolos?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pousada Convento Arraiolos?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Pousada Convento Arraiolos?
Yes, free parking is available to guests.
What are some restaurants close to Pousada Convento Arraiolos?
Conveniently located restaurants include Republica do Petisco, O Alpendre, and Restaurante A Moagem.
Are there opportunities to exercise at Pousada Convento Arraiolos?
Yes, guests have access to a pool during their stay.
Is Pousada Convento Arraiolos located near the city centre?
Yes, it is 1.0 km away from the centre of Arraiolos.
Does Pousada Convento Arraiolos offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Pousada Convento Arraiolos?
The staff speaks multiple languages, including English, Spanish, and Portuguese.
Are there any historical sites close to Pousada Convento Arraiolos?
Many travellers enjoy visiting Casa da Sempre Noiva (1.0 km).