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Sheraton Princess Kaiulani

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120 Kaiulani Ave, Honolulu, Oahu, HI 96815-6203
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (2319)
Room & Suite (964)
Videos (3)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 20/08/29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Princess Kaiulani
Updated 20/08/29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#63 of 91 hotels in Honolulu
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Sheraton Princess Kaiulani is located in the heart of Waikiki just steps from Waikiki Beach and a short drive to downtown Honolulu, Hawaii. The hotel in Honolulu invites guests to experience the true spirit of aloha while enjoying daily cultural activities, fresh, local breakfast and dinner buffets and the Splash Bar!
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Room & Suite (964)964
Full view
Property amenities
Electric vehicle charging station
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Conference facilities
Banquet room
24-hour security
Paid public parking on-site
Parking
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Kid-friendly buffet
Poolside bar
Taxi service
Meeting rooms
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Fireplace
Housekeeping
Private balcony
Room service
Safe
Refrigerator
Flatscreen TV
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Centrally Located
Languages Spoken
English, Japanese
Hotel links
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4 236Reviews126Q+A100Room tips
Traveller rating
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Popular mentions
Gina wrote a review 17 Feb
7 contributions2 helpful votes
These place is lovely. Kindest staff. Great beds, rooms, views, clean. Home away from home. Caro, Sharon, Celeste, Robert.. and all staff are awesome. Love the pool, gym, indoor outdoor lobby. And across the street the beach in front of the Moana Surfrider. Thank you SPK!
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Date of stay: January 2021Trip type: Travelled on business
1 Helpful vote
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Anne S wrote a review 01 Feb
Los Angeles, California405 contributions123 helpful votes
+1
Checking in was very easy. Because of the pandemic, there wasn't as many people staying in the hotel, so I got a nice upgrade to a king room with a partial ocean view. NICE INDEED!! The rooms is very nice with a nice big bed with soft high thread count sheets, and pillows like soft clouds. The view from my lanai (balcony) was beautiful! Partial ocean view means part ocean, part land, and part mountains. Best of everything!! It was so nice to have a cup of tea (there's a single cup coffee maker), with my munchies as I watched everything from full moons to rainbows on that lanai. The room has a fridge, and a safe which is great. The shower was lukewarm at best when I first arrived, but that seemed to improve as the week went on. The shower has a detachable shower head, and hanging clothes line. Housekeeping is only done upon request with a 24 hour notice. The gym on the 2nd floor was VERY nice. Because of social distancing, only 5 people are allowed at the time, and you have to sign up and get a key from the front desk. My favorite part of this hotel, besides the friendly staff, was their activities. I signed up for their hula, ukulele, and lei making class. Twice a week is their hula class. Kamaile is EXCELLENT!! I say this because you won't be learning a cheesy touristy hula (i.e. "Little Grass Shack" or "Tiny Bubbles") You'll learn a real hula from a dancer who's mastered her craft. She's the real deal. Her hula comes from the heart. I've had previous hula experience, on the 2nd day, when no other newbies showed up, she was able to share some more advanced dance technique with me. So grateful to learn more! So as you can see, all levels are welcome. Same with the ukulele class. Once again, I have some ukulele experience, but Jeff was so knowledgeable, that he's good with beginners (he was even able to tune a ukulele for a left-handed beginner), and was even able to show me a new "plucking" strumming technique. Wow!! Yes, because of his experience, all levels are welcome. He was even able to play a popular Hawaiian song for me as I danced. Good times!! The lei making class was held across the street at the Moana Surfrider. It's outside, and because of social distancing, we each had to have our own table. I wanted to cry when I left my beautiful room. I was able to book a shuttle to the airport at the activities desk. This very ideal location (beach is just across the street), and very walkable for shopping, dining, and beach. Very fond memories of this hotel. I cannot wait to come back!!!!
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Date of stay: January 2021
Value
Location
Service
Room Tip: Try to upgrade if you can.
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1 Helpful vote
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fishingtater wrote a review Jan 2021
Java,VA59 contributions38 helpful votes
We just recently stayed there for a week. The hotel is located across the street from the ocean but have rooms that are considered to be ocean view if you lean over the side of the deck. The rooms are fairly small but I didn't come to Hawaii to sit in a hotel room either. Our party was a little concerned when we first got there because we found hairs in the shower and toe nail clippings on the floor so we were concerned about the cleanliness of our rooms. The front desk had them re-cleaned and so we felt better about that. Due to covid the hotel had closed the bar and any place to eat inside of the hotel. they did have a little stand up beside the pool where you could get a few pastries at breakfast but that was about it. I have no complaints about the staff they were very friendly and accommodating. We had the pleasure of meeting the general manager of this hotel. he was a very nice gentleman and went out of his way to make us feel welcome and even took us across the street to tour his other hotel which in hindsight 20/20 I wish we would have stayed.. All in all it wasn't that bad and it is in the heart of the Waikiki Beach area and just a short walk from all the restaurants and shops so if the price is right I wouldn't pass it over.
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Date of stay: January 2021Trip type: Travelled as a couple
1 Helpful vote
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Pavanjit C wrote a review Jan 2021
Westbury, New York75 contributions39 helpful votes
This is a good hotel but old. The location is great. In the middle of the “happening” area of town. Waikiki beach is right across the street, very easy access. Lots of food options. Carpets need changing, rooms need to be updated. Just overall updating needed. That being said, it’s comfortable and convenient with a very helpful and friendly staff.
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Date of stay: December 2020Trip type: Travelled with family
2 Helpful votes
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Response from Ron Richter, Other at Sheraton Princess Kaiulani
Responded 06 Jan 2021
Dear pavanjitc, Thank you for your honest feedback. We are glad you loved our ideal location and that you found our team to be friendly and helpful. You will be happy to hear that we have taken the last few months as an opportunity to start a refresh in the hotel with new carpeting, wallpaper and painting. Thank you once again for your kind feedback, and we look forward to welcoming you back very soon. Ron Richter, Director of Operations The Sheraton Princess Kaiulani
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Jennifer R wrote a review Jan 2021
Kailua, Hawaii33 contributions20 helpful votes
This is an older hotel that has had very little in the way of updating except around the lobby area. We live on island and made a reservation bc it was a good way to use up free nights when we otherwise cannot travel thanks to COVID. Well, I wouldn’t do it again. We ended up using 2 free nights and cancelling the rest of our stay bc we just couldn’t make 2 double beds in an already small and dingy room work. We actually slept at home the second night. There were so many odd things that stand out as unappealing that I’m curious how this place is so packed when we aren’t in a pandemic. The room felt dirty and the walls actually were in our room. The bathroom felt depressing and small. Our family of 4 (2 preteens included) felt like giants in the tiny beds in the tiny room.
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Date of stay: December 2020Trip type: Travelled with family
1 Helpful vote
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Response from Ron Richter, Other at Sheraton Princess Kaiulani
Responded 06 Jan 2021
Thank you for choosing to stay at the Sheraton Princess Kaiulani and providing your honest feedback . Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We have shared your feedback with the appropriate hotel teams to ensure we have future plans put in place to address them. You will be happy to hear that already we have taken this down time to begin a rooms refresh replacing carpet, wallpaper and repainting areas in need. Once again, thank you for taking the time to share your feedback. Ron Richter, Director of Operations Sheraton Princess Kaiulani
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PRICE RANGE
US$213 - US$383 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton princess kaiulani hotel honolulu, sheraton hotel honolulu, sheraton hotel princess kaiulani, princess kaiulani hotel, sheraton honolulu, honolulu sheraton
LOCATION
United StatesHawaiiOahuHonoluluWaikiki
NUMBER OF ROOMS
1152
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Frequently Asked Questions about Sheraton Princess Kaiulani
Which popular attractions are close to Sheraton Princess Kaiulani?
Nearby attractions include Saint Augustine by-the-Sea (0.5 km), Aloha Pearl Harbor Tours (0.4 km), and Rock-A-Hula (0.4 km).
What are some of the property amenities at Sheraton Princess Kaiulani?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Princess Kaiulani?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Princess Kaiulani?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sheraton Princess Kaiulani?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Sheraton Princess Kaiulani?
Conveniently located restaurants include Maguro Spot, Paia Fish Market, and Island Vintage Shave Ice.
Are there opportunities to exercise at Sheraton Princess Kaiulani?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Sheraton Princess Kaiulani have an airport shuttle?
Yes, Sheraton Princess Kaiulani offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Princess Kaiulani?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Princess Kaiulani offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Sheraton Princess Kaiulani?
The staff speaks multiple languages, including English and Japanese.