Everything was amazing! The room was beautiful and just so perfect for the occasion! But most of all the staff was just amazing, especially the valet folks! Can’t wait to visit again! It was one for the books and everything was just perfect, we will highly recommend to our friends and family.
Absolutely loved this hotel! Beautiful hotel, awesome staff & service & great amenities including live music!! I would definitely come back to this hotel and recommend it to others!! I can't wait to go back!
Nice to see the rooms newly renovated. We had an ocean view room which was really lovely. The renovations are great - finally some umbrellas around the pool and Bernard was a most attentive waiter (thank you!). One comment to make about the bathroom - travelling as friends there is no privacy at all with the only door being frosted glass so even when shut privacy is non existent. A dresser would also have been useful or a bigger set of drawers but otherwise a really nice stay. We will be back.
My husband and I traveled to Honolulu with my sister and brother-in-law and splurged on Ocean Tower Ocean View rooms. Worth every penny! First off, the room was lovely, with a most comfortable king-size bed, an ocean-facing lanai and the nicest, most accommodating staff we have encountered in a long time. We enjoyed live local music and good food in the Kani Ka Pila Grille, and spent much of one day at the beautiful pool, where an attentive waiter brought us food and beverages. My sister and I even signed up for a fun lulu lesson. The front desk staff was very professional, as was the hotel concierge, who advised us on a local tour and booked it for the four of us. We all enjoyed working with her. The room also featured a nice-sized couch and an in-room safe. I would definitely stay here again...sigh, and would love to hear the ocean waves outside our room once more.…
Currently at resort and have mixed feelings about the overall experience, I may update this upon checkout. First, the check in was awkward. There were three reps but there was no designated line so people were kind of confused on where to stand to wait as you are kind of in the main walkway of the hotel lobby. There was only two other couples when we checked in but can’t imagine when it’s a busier time. The employees were efficient and friendly. The room. We had a resort view suite. It is comfortable but not as pictures, at least not the first room we were given or the second one they moved us too as the balcony on the fist you could only walk out on half of it, the other half was small and oddly shaped , unuseable. The room itself is large and confirmed however there are some oddities, such as not one single drawer in the entire room, only shelf storage and a smallish closet. There is a kitchenette area with microwave, sink, refrigerator and coffee pot. There was no wine opener, wine glasses, utensils, plates, towels (paper or cloth) or even a trashcan. A simple call rectified some of that..again, the staff very friendly. The bedroom had a partial wall and then the other half has open slats to the bath vanity area…not great for privacy. The bathroom does not have a fan. And again, no drawers. I think the bedroom could have benefitted by having a mirror. There is a desk type thing, which I feel an actual dresser would have better served the area as there is a dining table in the other room. Lastly, I need to comment on the Voyager 47 club, which was a huge disappointment. I wouldn’t recommend paying extra for this until the actual club is completed and hopefully that will be better. Right now it feels like an after thought. The staff is friendly but all seemed to be knew and unfamiliar with the offerings. Food that should have been hot was cold, which was a safety concern for potential food poisoning if they are unable to keep to safe serve temp. The temporary space overlooks the beach, however there is no outdoor seating area or even the ability to open a window. It just is not inviting and doesn’t leave agood impression. I preferred the lounge at Outrigger Beach Resort which we visited in December. Hoping all of this will be better when the new lounge is complete. It was hard to find info about the club so I wanted to be honest for those who are researching. The only other dining facility currently on property is by the pool but on the front of property by entrance. Currently no dining with ocean views, it’s unclear when the new restaurant Monkeypod will actually open but that appears that it will have some ocean views as it is on that side of the property. Overall, at this point in my stay, I can’t say that I would come back, I preferred the Outrigger Beach Resort amenities better. Oh, another plus is the water flow water stations on property for fresh drinking water. And again, I must mention how friendly the staff is.…
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