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Ala Moana Honolulu by Mantra

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410 Atkinson Drive, Honolulu, Oahu, HI 96814-4730
3 people are viewing this hotel
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (1044)
Room & Suite (453)
Pool & Beach (49)

About

#53 of 91 hotels in Honolulu
Location
Cleanliness
Service
Value
GreenLeaders Silver level

Honolulu’s landmark hotel is beside the world’s largest open-air shopping mall, and a short stroll to the inviting waters of the Pacific. Choose from over 1000 rooms, each with free WiFi and either mountain, city or ocean views. Some larger suites also include kitchen facilities. A host of dining options exist within the hotel, including a restaurant on the 36th floor. Ala Moana Hotel also offers nearly 15,000 square feet of flexible meeting space, up to nine meeting rooms and WiFi and satellite conference facilities.

Refurbishment Notice:

Ala Moana Hotel by Mantra will commence a refurbishment of our ground floor lobby, pool deck and landscaping starting February 25th, 2020. The project will be completed over three phases, with the main reception lobby due to be finished by the second week of April and the Starbucks lounge following in the first week of June. Unfortunately the swimming pool will be closed from the beginning of March 2020 until the beginning of June, as we transform this space. We thank you very much for your patience and understanding during this exciting project.

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Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Nightclub / DJ
Business Centre with Internet Access
Wifi
Outdoor pool
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Video game console
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Convenience store
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Private balcony
Safe
Microwave
Refrigerator
Flatscreen TV
Complimentary toiletries
Seating area
Telephone
Iron
Wake-up service / alarm clock
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
See more room details
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Business
Languages Spoken
English
4 680Reviews81Q+A100Room tips
Traveller rating
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Popular mentions
vhalcapco wrote a review Jan 2021
1 contribution
Extended my stay and they locked me out of my room. Long line and front desk are rude! Need more people out from to help customers better. .........the manager just said oh sorry and no sincerity at all.
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Review collected in partnership with AccorHotels.com
Date of stay: January 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Glen Erickson, General Manager at Ala Moana Honolulu by Mantra
Responded 19 Jan 2021
Aloha vhalcapco, Thank you very much for taking the time to share your review regarding your recent experience at Ala Moana Hotel by Mantra and for your time on the phone with Rena today. I am sincerely sorry for the inconvenience of your key not being updated when you extended your stay. I can assure you that this would have been an innocent oversight, however I am very sorry that it occurred and resulted in you needing to return to the reception desk. More importantly, I am sorry that the front office team and manager on duty did not portray themselves in a sincere manner. Our team are very passionate about ensuring that all of our guests have an enjoyable experience at the hotel and therefore I am sure that they will be disappointed with how they handled this incident. We will make sure that we put measures in place in order to prevent a reoccurrence. When you do return to Ala Moana Hotel by Mantra, please do not hesitate to contact myself at glen.erickson@alamoanahotel.com and I will make sure that we look after you above all expectations. Sincerely, Glen Erickson General Manager Ala Moana Hotel by Mantra
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Kauilani9 wrote a review Jan 2021
Kaneohe, Hawaii6 contributions2 helpful votes
The front desk was really nice and accommodated me without having a reservation. The room was really clean and spacious. They also have a clean pool and exercise area. They did some really nice renovations on their property
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Date of stay: January 2021Trip type: Travelled solo
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Response from Glen Erickson, General Manager at Ala Moana Honolulu by Mantra
Responded 19 Jan 2021
Aloha Kauilani9, Thank you so much for taking the time to share your feedback and for your lovely words regarding the team and the hotel. Our team dedicate their careers to looking after people and therefore your feedback will mean so much to them. I am very glad that you like the recent refurbishment works that we have completed at the hotel, we are especially proud of the pool deck. Thank you again for your kind words and we can't wait to welcome you back very shortly. Best Regards, Glen Erickson General Manager Ala Moana Hotel by Mantra
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Snrklman wrote a review Jan 2021
Malaysia16 contributions16 helpful votes
+1
Splurged on a suite on an overnight business trip. Was hoping for a clean virus-free room. Found dried blood tracked all over the tile floor, bathroom, hallway, and kitchen area. Notified management and showed them photos. Manager seemed unconcerned, even though I had photos, didn’t even want to go to the room to check until I insisted. The Ala Moana has gone way downhill. DISGUSTING and UNHYGENIC room during a pandemic. The most GROSS hotel room ever.
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Date of stay: January 2021Trip type: Travelled on business
2 Helpful votes
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Response from Glen Erickson, General Manager at Ala Moana Honolulu by Mantra
Responded 19 Jan 2021
Aloha Snrklman, Thank you very much for taking the time to provide feedback regarding your recent stay at Ala Moana Hotel by Mantra. I am sincerely sorry for the experience that you encountered on this occasion. I am very appreciative of you bringing this to the attention of the team and I understand that the manager inspected the room with a UV light to investigate. While it turned out to be imperfections in the tile itself, rather than uncleanliness, it has brought problem to our attention that we certainly need to address moving forward. After all, if there is a perception of uncleanliness brought about by the appearance of the tile then we need to remedy this in order to make sure that all of our guests are comfortable when staying with us. We do take cleanliness and hygiene especially serious at the hotel, particularly during the pandemic that we are going through at the moment. In fact, we have had independent auditors inspect the property to ensure that our cleanliness standards are above expectations. I am very sorry for the discomfort that was caused during your stay and I hope that we can one day welcome you back to the hotel to demonstrate the high standards that we have become well known for providing. Thank you again for taking the time to share your feedback. Sincerely, Glen Erickson General Manager Ala Moana Hotel by Mantra
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Tasni Minns wrote a review Jan 2021
Nassau, New Providence Island6 contributions
The room was like my very own apartment in a different country. It was so spacious I could almost get lost in my own room. The views were breathtaking and it had a nice balcony for me to overlook Ala Moana.
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Review collected in partnership with Accorhotels.com
Date of stay: December 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Glen Erickson, General Manager at Ala Moana Honolulu by Mantra
Responded 19 Jan 2021
Aloha Taz M, Thank you very much for taking the time to share your kind words regarding your recent experience at Ala Moana Hotel by Mantra. We are very fortunate to feature some great apartments with beautiful views over Ala Moana Beach Park. Sitting on the balconies overlooking the ocean is certainly one of my favorite things to do. I am so glad that we were able to exceed your expectations and I can't wait to hopefully welcome you back very shortly. Warmest Regards, Glen Erickson General Manager Ala Moana Hotel by Mantra
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AnjanieN wrote a review Dec 2020
New York165 contributions94 helpful votes
I hated everything about this hotel, but most of all, the fact they they truly have the worst pillows I’ve ever experienced in my life. Three hours of dragging luggage around HNL after a cancelled flight left us exhausted. After checking into this hotel at 2am, even though I was ready to drop dead from exhaustion, I couldn’t fall asleep on these lumpy, cement bricks they call pillows. I now have a pulled muscle in my neck from the stiffness. Target sells better pillows for $1.99. The employee truly couldn’t care less. Their contempt for guests is palpable. Do yourself a favor and STAY AWAY.
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Date of stay: December 2020
1 Helpful vote
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Response from Glen Erickson, General Manager at Ala Moana Honolulu by Mantra
Responded 19 Jan 2021
Aloha AnjanieN, Thank you very much for your feedback regarding your recent stay at Ala Moana Hotel by Mantra. I am very sorry to read that after a very difficult night caused by cancelled flights, you were not able to get a comfortable night sleep with us. Unfortunately pillows will always divide guests, as everybody is looking for a unique level of firmness and fullness. We do try our best to find an option that works for as many guests as possible. In saying that, as a result of your feedback, we will immediately start the process of replacing the pillows in the rooms and also look at introducing alternative pillows that can be requested for those who are looking for something different. Nevertheless, I am very sorry that you did not experience a comfortable night sleep and I hope that we can one day welcome you back to the hotel and make up for this incident. If you do get the opportunity to return and are willing to give the hotel another chance, please feel free to contact me directly at glen.erickson@alamoanahotel.com and I will make sure that we look after you to the absolute best of our ability. Sincerely, Glen Erickson General Manager Ala Moana Hotel by Mantra
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PRICE RANGE
US$171 - US$266 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ala moana hotel, hotel ala moana, ala moana honolulu
LOCATION
United StatesHawaiiOahuHonoluluAla Moana - Kakaako
NUMBER OF ROOMS
1169
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Frequently Asked Questions about Ala Moana Honolulu by Mantra
Which popular attractions are close to Ala Moana Honolulu by Mantra?
Nearby attractions include North Shore (0.4 km), Ala Moana Center (0.4 km), and Don Quijote (0.3 km).
What are some of the property amenities at Ala Moana Honolulu by Mantra?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Ala Moana Honolulu by Mantra?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Ala Moana Honolulu by Mantra?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Ala Moana Honolulu by Mantra?
Yes, parking is available to guests.
What are some restaurants close to Ala Moana Honolulu by Mantra?
Conveniently located restaurants include MW Restaurant, The Signature Prime Steak & Seafood, and Islands Fine Burgers and Drinks.
Are there opportunities to exercise at Ala Moana Honolulu by Mantra?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Ala Moana Honolulu by Mantra?
Yes, dry cleaning and laundry service are offered to guests.
Does Ala Moana Honolulu by Mantra offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Ala Moana Honolulu by Mantra?
Many travellers enjoy visiting Shangri La (5.9 km), Iolani Palace (2.7 km), and Queen Emma Summer Palace (5.0 km).
Does Ala Moana Honolulu by Mantra have any great views?
Yes, guests often enjoy the harbour view available here.