After we booked our vacation months in advance. We finally got here to check in. After standing in a line for close to an hour waiting on just 2 others to check in. We found out that the information we were given to us when we booked was incorrect. We originally booked a ocean front room. The lady that checked us in actually called someone else and told them that we booked through a travel agency and gave us a downgrade on our room. She said we would pay the “resort fee” upon check out but she tried to charge our card anyway. After she insulted us, embarrassed us and belittled us. We finally just paid cash. We got up to the room, and noticed the room was NOT what we paid for. There’s no ventilation in the bathroom, the shower doors leak, there no microwave so you are forced to buy the incredibly over priced food. They don’t offer room service and they don’t offer breakfast unless you pay an extra 43.00 per person per day. I thought all this was covered with the “resort fee”? Nope! You are literally paying for others to have a good time. The walls are so thin, we can hear the room next door use the bathroom. Kids screaming even their alarm woke us up in our room. I would highly recommend staying somewhere else.…
The room is clean, modern, and new. The location is great, right by the beach, and many restaurants, shops nearby--really convenient. The staff is friendly, too. Only thing I didnt like was the fact that the beds in a two-bed unit are only twin sized, as you would expect queen beds elsewhere. But that seems to be the general case in Hawaii, so I wouldn't be too picky. Do note that because it is by the busy beach and restaurants, it is really noisy in the evening. Its not a big deal for some, but if you want to go to bed in US time, or are traveling with kids do keep that in mind, it is really noisy outside and the patio doors are not very noise-isolating.
My family and I visited this hotel. Facilities were clean, actives were amazing. The highlight of our stay more than anything was Scott at the kids pool and Queensbreak! He made us feel like family from our first day. So much so we looked for him daily to be sure we would be in his section! Every day he recognized us by name, and greeted us with smiles and truly feelings of family and love. Scott never seemed to miss a beat no matter how busy he was! On the weekends he was truly busy!!! He however made us feel like we were the only family he was taking care of!! Which I know was not true, because we observed him helping others with the same enthusiasm and attentiveness as he did us!! I have never been to any hotel where I have left with a feeling of family which sits more deeply and fondly in my memory then just having a good time. I will always remember my vacation in Waikiki and that is largely in part to Scott!!! Thank you Scott you will always be in the Muhammad family’s heart!!! Mahalo!!!…
Our family of 4 with 2 young ones in tow and my sister's family of 5 travelled to Hawaii and I'm over the moon with my experience here at Waikiki Beach Marriott . They sure know how to keep their clients happy and the entire operation was ran smoothly. From checking in to checking out each and everyone we dealt with was amazing. I want to give the best shoutout I can give to the guest experience team, Nanea and Meleana. They were so thoughtful and helped me plan the most wonderful birthday surprise to my little boy with cake, presents and balloons. It was the most sweetest thing anything ever done for me and brought tears of joy to my eyes and my little one was super super excited! I truly hope that good karma gets to these 2 amazing people!!!! Also a shoutout to Rayanne at check in was professional and empathetic that we just got out of our long flight from Canada and wanted a room asap. In a short amount of time we were whisked away into our sleeping quarters. Dean at the Cabanas was diligently checking up on our party to make sure we had food and drinks. Overall one of the most memorable vacations I been on because of people that work here, especially Nanea and Meleana. You guys rock!!!!!!…
Great location to stay if you can find a good price. Breakfast buffet is average and $28 for continental and $48 for the full Buffett. Which is average for Waikiki prices. Self parking is a nightmare and half the hotel workers use it. Hotel rooms are large with a small refrigerator and balconies.
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