I’m sure the hotel is normally nice but it’s not worth the money during covid. The staff picks and chooses who and when to enforce rules which makes the experience frustrating and uncomfortable. I bought a coffee from across the street since the hotel doesn’t offer any dairy alternatives and the pool guy told me I could only drink it in the lobby. So I left , drank the coffee in the lobby then returned to the pool. Once I came back to the pool I was rudely approached by a manager who told me to put back on my mask. I was the only person out of about 30 people asked to wear a mask while sitting near the pool. When I pointed this out the manager rudely dismissed me and left without approaching any of the other guests. I understand the rules are in place for everyone’s safety but when only ‘ certain ‘ people are required to follow them it’s discriminatory. Stay somewhere else closer to the beach and save yourself the headache.…
The hotel’s location and view are perfect. A little removed from the hustle and bustle of mid-Waikiki but close enough to walk to and the beach by the hotel is awesome - way nicer than Waikiki Beach. The pool area is pretty and the rooms are bright white and fresh. The fitness room is well-equipped. There’s a spa but it was closed due to Covid. Downsides were no housekeeping during Covid, low hot water pressure on the 16th floor, weirdly dim hallway lighting, a coffee stain on the carpet in the room, and unimaginative restaurant food. Prices were good for this location and quality. Would definitely come back.
Check-in at 4p is kind of insulting to start with. And check-out is at 10am. The Grab-n-Go restaurant was awful. Like how hard can it be to screw up a $17 chicken sandwich? There is no maid service during your stay. A big part of a resort experience is that you don't have to make your bed. So ,fail. But, you still get charged $40 daily resort fee. This includes 2 (two) bottles of water in your room. If you need ice, it is self-serve, but not on my floor. And I was dissuaded to get some because the ice bucket they give you is about 6oz max capacity.. If you call and ask for one more bottle of water, because all the bars are closed at 10pm. Forget it. Apparently, no one in the hotel can get you a bottle of water. The room was clean and had a nice view. There are many, many better options in Waikiki, especially now. The staff knew how to do it right with plenty smiles and aloha. Apparently, the management team at Diamond Resorts has made it impossible for them to the job, restricting them from doing any frontline guest service experience. Shame. Because this used to be a great property and has potential to be better. For now, I would avoid it, because Diamond Resorts, the corporation, does not know aloha.…
Please stay away, they are cheater and they collect monry from your account: we just call police officer and get our money back. They are selling tours and once you call place you found out there is no reservation.
I must say this property is by far the worst stay I have ever had in waikiki. The minute we arrived it started than we have dinner last night and it really was bad never the less we are checking out and going to the Hilton... The manager should be ashamed and really Diamond Resorts you need to hire some truly qualified personal if you want to call this resort 4.5 star you should hire the staff to support that rating... We will never come back.. Ed Bushor typical slop shop
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing