I stayed at The Modern many times pre-covid, and always had such a great time. My expectations had changed given the pandemic, and knowing how it's affected the hospitality industry in Hawaii. The hotel still had the same feel as before - but felt it's lost it's heart. The rooms and decor are the same - albeit a little tired with age, to be expected - but our room was clean and great when we checked in. A lot of reports online about no daily room servicing being "due to covid" - I mentioned this when I checked in and was told it was not due to covid, but the new owners (Hilton). We didnt mind having to make our bed - we do that at home each day and it takes 1minute. Every time we had to call for new towels or shampoo etc, it was always delivered to the room very quickly. Rubbish left out was also removed very quickly. The pool area was still fantastic, although the lounge covers looking a little "tired". What was disappointing - and this is the little things that elevate an experience - plastic cutlery and paper plates for the food, breakfast area has no personality, and a couple of the wait staff servicing the pool area were always more interested in their mobile phones than actually providing a service to the guests - so, we tipped accordingly! Disappointing to see The Study bar has gone, and the shop. All the time share stuff around the place was disappointing as well So overall, we still enjoyed our stay - but it's lost it's heart....that great upbeat, boutique hotel feel has diminished and just doesnt feel the same.…
The Ala Moana Center is walking distance (3 blocks west) from this hotel. The main restaurants and shops near Waikiki are located about 20 minutes walk east (parking is hard to find in Waikiki and expensive). My only complaints are that the refrigerator is very small (18"x18"), and there is no hot tub on the premises. The pool was cooler than what I like and you can't get a towel past 7PM, even though it is open until 9PM. The food was very good at the Beach Café on the premises, and the bartenders and servers were very friendly and efficient. Our room was ready about 2 hours before official check-in time. The beds were comfortable, the bathroom was a good size with lots of storage, and the shower had great water pressure. The shower needed a little more cleaning (a little bit of dark spots on the tiles). The closet was big enough for all our clothes and to store our 2 large pullman suitcases and 2 carry-ons. The closet had a safe as well. I would definitely stay here again. We were there for a week, and even though we did not request any housekeeping, we received what we needed a few minutes after we requested it (towels, toilet paper, and tissues). …
Pros : great location, friendly staff, nice pool, electric car charger, air conditionner worked really well, great water temperatures in shower Cons : mattress really not comfortable, the room we had (1523) was next to the elevators and was noisy all the time, needs paint and new carpet it was really damaged
We had an excellent stay here at the Modern. The rooms were cozy, and the pool is awesome. The pool bar had great food and drink selection and it was walking distance to a lot of things in Waikiki and the mall. Definitely recommend checking out this hotel, and will definitely be back again.
Good spot.. but no mention of the fact that there is no room service / cleaning service / paper cups only when booking. 500 usd a night .. asked to change the sheets and they were left out the door for us .. let people know that is what to expect..
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