Was really looking forward to staying here as I'm a loyal Marriott fan and the Ritz is supposed to be one of their elite properties. The staff was outstanding, from the valet to the front desk. The room was a deluxe ocean view with a living room, bedroom, kitchenette and washer/dryer. The security at the hotel is awesome as the elevators all require a room key. Sushi sho (make reservations early) is THE best sushi restaurant in Hawaii. Pricey but totally worth it. Now for the bad, we booked a room with a king sized bed but found out on night one that they took two twins and pushed them together. No matter what we did, the two mattresses wouldn't stay together, creating a gap in the middle. The mattress itself was extremely saggy and would push you towards towards gap in the middle. We choose not to change rooms as we had already unpacked and didn't want to deal with the hassle. The other issue was the Espresso machine. It was free and came with four pods (awesome) but the cups weren't big enough for a single serving. Found out the hard way when I started the machine, walked away and found coffee all over the counter. The shower design was also interesting as it was impossible to shower without water getting all over the floor. For the price we paid, I'd choose another property in Waikiki.…
This hotel is perfectly suited for those looking for a vacation with pandemic precautions in mind. -spacious units. In general, rooms in Waikiki are small. Not so here. The deluxe suite had a great deal of space with separate bedroom, dining area for 4, desk for working or virtual class. -full kitchen and dining area. If you’re looking to avoid indoor dining, these amenities become indispensable. Honolulu has started to allow reduced capacity indoor dining but we elected to take advantage of the robust takeout scene. It was so nice to bring it to our unit to enjoy. -hotel restaurants are all outdoor (except for Sushi Sho) which has amazing takeout options -in unit washer dryer. Huge bonus. -large pool areas. The adult pool was long enough to do laps in. The family pool has two sides and were great for distancing. Both have plenty of deck space, chairs, and cabanas to make it feel private and safe. -close to Ft. derussy beach. Quiet stretch of beach a short walk from the hotel through a pleasant park. For snorkeling, we rented gear and drove around the island. On top of the above, there’s the outstanding hospitality and service of the valets, housekeeping staff, and others. First rate. In spite of the pandemic, this is still the place to come for pampering, a great food scene, Hawaiian beaches plus fantastic hotel pools, and overall rejuvenation. …
I stayed a total of 5 nights, 6 days at the Ritz-Carlton Residences. Got upgraded to a one bedroom corner view as a courtesy despite it being available only for Marriott Bonvoy Titanium and Ambassadors. I also got a free tote and two nut leis waiting in my room when checking in. I also got a free bottle of Sparkling wine to celebrate a birthday. They clean everything and take COVID protocols very seriously. - Enough Elevators to socially distance all the time (aka ride alone) - Hand Sanitizer everywhere (that clearly has enough alcohol content because it smells like tequila). - All staff wear masks at all times - Disinfect all high touch points like elevator buttons - Housekeeping works doubly hard to disinfect your room and surfaces Pros: - If you can stay in the new building (which we did), the rooms are larger and more updated. The building itself is very modern in the hallways as well. - Comes with a dishwasher and in unit washer and dryer (which was tremendously helpful if you went to the beach). - Housekeeping does an excellent job of cleaning everything (scheduled either 9-12, 12-3, 3-6). - Two infinity pools (one adult and one family), two hot tubs (adult side) - They leave umbrellas out for when it rains so you don't walk out unprepared - Concierge provides beach towels (just ask) - Electronic Toto Bidet in the bathroom - They provide you with a ton of water bottles (more if you ask), additional towels or pillows (if needed) etc. So-so - Pool staff can be attentive at the right hours, but sometimes can take a while to come back with a drink or water (literally 10+ minutes). - Bidet automatically triggers/activates it's mist spray on the bowl (even when you aren't using it), which started to become an annoyance in the room - Laundry machine can be extremely loud when it's being used Cons - No room service during COVID-19 (they aren't even allowed to leave food outside your room for you to pick it up) - No spa service available during COVID-19 (understandable) - Software on TV/remote for TV is slow and unresponsive making browsing a drag. There's only Netflix and YouTube available for internet TV on the TV. Sometimes pressing the power button will turn on both TVs in the room because they likely share the same infrared receiver Highly recommend! The Valet, House Keeping, Front Desk, and Wait Staff were all incredibly friendly and helpful. One of the top Ritz I have stayed at.…
This is a very interesting hotel with private ownerships. It appears that each unit is individually owned but rented and managed by Ritz Carlton. I booked a corner room with ocean view. The description is actually quite misleading since this corner unit only has partial ocean view and mostly just city views. It’s not too bad since the size is slightly bigger than comparable ocean view rooms. It has a mini kitchen with a cook top and a microwave/oven combo so we were able to make some simple meals like breakfasts. The biggest draw to us is the fact that the unit has fully functional washer and dryer. With the weather in Oahu having a constant supply of fresh clothes is definitely required and welcomed. The staff is extremely polite and accommodating. We asked for some cooking oil and they were able to acquire from the restaurant downstairs. The house keeping staff is also incredible. One day they noticed we were low on toothpaste and left a new one for us to use. That was a very heart warming touch! The location is also very good but it isn’t beach front. We made use of the parking garage just across the street since the hotel does not allow self parking and we did not feel safe with valet when there is a pandemic going on. As a side bonus, the rate for parking in the garage across the street is 24 dollars per day as opposed to 40 from the ritz. This is a well run place and definitely worth checking out. We will likely be coming back for our future getaways. …
Stayed here overnighting in Honolulu and way back from Maui. Our family didn't want more beach, so we chose this option. Great pools and easy restaurant options for breakfast/lunch is what we were looking for, and they delivered on that. Service and staff were also excellent - reminded me more of an international property than a domestic property in terms of level of service. Wasn't as relevant for our stay, but the kitchen-ette setup in the room would be very helpful for families.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing