Best Western On The Avenue
510 Delaware Ave, Buffalo, NY 14202
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Avg. RÂ 2,978 /night, 12/11 - 12/12
RÂ 5,636
per night
RÂ 4,218
per night
RÂ 2,800
per night
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4.0
#4 of 26 hotels in BuffaloLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Located in Buffalo,NY, the Best Western On The Avenue is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Baggage storage
Vending machine
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Telephone
Coffee / tea maker
Flatscreen TV
Walk-in shower
Iron
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Green
Languages Spoken
English, Spanish
Location
510 Delaware Ave, Buffalo, NY 14202
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 84 out of 100
84
Buffalo Niagara Intl Airport
12.6 km•
See all flights
Niagara Falls Intl Airport
23.3 km•
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Car Hire
48 Restaurants
within 0.5 kilometers
Reviews
4.0
785 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Best Western On The Avenue receives frequent commendation for its friendly and attentive service, with the staff regularly going the extra mile. Guests appreciate the hotel's welcoming ambiance and often mention the clean rooms and the lobby's unique African parrot. While the complimentary breakfast and overall cleanliness are highlights, some visitors have noted limited parking and room maintenance issues.
Opinions on value vary, with some guests finding the rates reasonable and others feeling the pinch during events. The hotel's location is a hit, offering easy access to local dining, shopping, and attractions like SU and Niagara Falls.
Location
Convenient
Atmosphere
Welcoming
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Friendly
Amenities
Satisfactory
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785Reviews11Q+A72Room tips
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Detailed Reviews
Hotel's Favourite
Very good hotel. Giacobbi's Restaurant was in walking distance, and was very good. The staff were very helpful! The room was good. The location was fairly close to The Keybak Center Arena, where we went for a concert.
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Review collected in partnership with Best Western
Date of stay: July 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Best Western On The Avenue
Responded 11 Jul 2023
Thank you for taking the time to share your five-star experience with us. We are thrilled to know that you enjoyed your accommodation and that our team made a positive impact on your stay with their helpfulness. It is wonderful to know you took advantage of our convenient location by going to a concert and enjoying dining options such as Giacobbi's. We hope that your great stay will bring you back to us in the future. Having you as a guest was our pleasure. Take care.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I like this hotel for its cleanliness, convenience, and friendly staff. I just wish they'd reopen their breakfast bar. With restaurants open and able to serve customers, I can't see why they can't also reopen. It was a very nice feature of this hotel and will increase the value of staying there once it's reopened.
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Review collected in partnership with Best Western
Date of stay: November 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Best Western On The Avenue
Responded 09 Nov 2020
We take pride in offering clean, convenient accommodations at an affordable rate, so we're glad you appreciated our efforts. It's also great to know that you felt welcome while you were here. Thank you for your patience with our changes to breakfast during this time. We look forward to resuming our usual breakfast service as soon as corporate and local guidelines allow. Please come see us again the next time you're in town.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Our room was pleasant, We requested a king bed, great! We had 2 occasional chairs and a table, but, you could not sit at the table because the chairs were too low, would have been nicer had they added to table type chairs too, so that a couple could have also played cards or had the ability to sit at the table with a laptop. We paid 136.00 and had to order from a fast food place near the Hotel. They delivered, but after driving for 12 hours a nice sit down meal in my hotel would have been much nicer than what we were offered. The staff was excellent, Breakfast was very nice as well.
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Date of stay: January 2020
Value
Service
Sleep Quality
Room Tip:Â Our room was on the fourth floor nearest the main st. Our window overlooked the parking lot.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM_Front_Desk, General Manager at Best Western On The Avenue
Responded 22 Jan 2020
While our cozy accommodations, superb hospitality, and delectable breakfast, were the positives of your stay, we apologize that some aspects of our amenities were not to your liking. Rest assured, we will discuss your review with the respective departments to ensure a more enjoyable experience for all. It is our hope that you will consider staying with us in the future. Given the opportunity, we would like to provide you with the stay you expect and deserve.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First tye location you cannot go wrong with. In the Historic Allentown Neighbourhood says it all. Walk out and one block you have a bunch of restaurants and cafes. Walk down the street to W Chippewa and there's the nightlife. Walk 3 blocks and you are at the LRT to take you 5 stops to the Keybank Arena.
The hotel is small, clean, and just great. We stayed this past week for one night to attend the AEW wrestling event. The rooms all are on one side of the hotel and it's only 6 floors. Check in is quick. There are two seating areas in the small lobby of you want to just relax and have a coffee. The room was large and clean. Very comfy beds. The bathroom is small but because the design is unique. The sink and mirror is just outside of the bathroom. Lots of space too. Towels are in the wall in a shelf which is great. The bathroom has the toilet and the shower is to the side. Interesting too is there is no door to the shower but the water doesn't all spill out onto the floor unless you stand too close to the shower entrance. We put a small towel down on the floor just in case the water did spill out. The windows actually slide open with a screen in place so you can let in fresh air.
Like I said, you cannot go wrong here. We will be back to attend the WWE Friday Night Smackdown wrestling event in December. Traveled from Toronto.
The hotel is small, clean, and just great. We stayed this past week for one night to attend the AEW wrestling event. The rooms all are on one side of the hotel and it's only 6 floors. Check in is quick. There are two seating areas in the small lobby of you want to just relax and have a coffee. The room was large and clean. Very comfy beds. The bathroom is small but because the design is unique. The sink and mirror is just outside of the bathroom. Lots of space too. Towels are in the wall in a shelf which is great. The bathroom has the toilet and the shower is to the side. Interesting too is there is no door to the shower but the water doesn't all spill out onto the floor unless you stand too close to the shower entrance. We put a small towel down on the floor just in case the water did spill out. The windows actually slide open with a screen in place so you can let in fresh air.
Like I said, you cannot go wrong here. We will be back to attend the WWE Friday Night Smackdown wrestling event in December. Traveled from Toronto.
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Date of stay: September 2022Trip type: Travelled with friends
Room Tip:Â Tim Hortons is literally across the street to grab coffee in the morning. No need to drove...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Best Western On The Avenue
Responded 10 Sept 2022
Thank you for choosing to stay with us at Best Western - On The Avenue. It is fantastic to see that you found our location convenient for enjoying the local area and liked our clean, comfortable accommodations. We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Attending a show at KeyBank Arena so we stayed down town. Looked for hotels in Buffalo, many were $300+ per night, this was MUCH more reasonable. This Best Western was a short walk to the Metro and ride downtown. It was a beautiful night, so we walked. Nice location on Delaware near Allentown and good eats and beverage. The young lady working the desk couldn’t have been nicer, always smiling. The room was very nice, comfortable bed, fridge, big tv, clean and very quiet. We would definitely stay here again.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM_Front_Desk, General Manager at Best Western On The Avenue
Responded 26 Feb 2020
Dear Jeff, We hope you had a great time at the show you attended and truly appreciate your kind feedback. It pleases us to learn that you had such a pleasant evening and enjoyed our comfortable beds, convenient amenities, and friendly service. Thank you for letting us know that you'd return in the future, we hope to see you again soon at Best Western On The Avenue.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
great amenities, there are safety latches on inside of doors. some hotels don't have extra safety latches on inside of doors. prices for the rooms are super affordable. rooms are very modern cozy and beautiful . the last hotel i booked before best western the décor of the room was 1960 or 1970 the bedding looked very old. and the staff was not nice, and it was more expensive than Best Western. and they did not offer breakfast
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Review collected in partnership with Best Western
Date of stay: January 2020Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM_Front_Desk, General Manager at Best Western On The Avenue
Responded 17 Jan 2020
Dear Lauri, We can't thank you enough for your commendation for our fabulous rooms, superb amenities, and affordable rates. For another relaxing experience, you can rely on us again at Best Western On The Avenue!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As history buffs, my husband and I decided on an overnight stay in Buffalo to visit the Theodore Roosevelt Inaugural National Historic Site. The hotel is centrally located in the heart of town, and many restaurants are within walking distance. The entire staff was welcoming, including the resident parrot, Simba. The complimentary, well stocked breakfast buffet was the icing on the cake. We will stay here again when the occasion arises.
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Date of stay: February 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM_Front_Desk, General Manager at Best Western On The Avenue
Responded 07 Feb 2020
Our property has always been the perfect place for travelers with a penchant for history, and we are glad that our location suited your needs as well. It brings us joy to read your kind words about our hospitable staff with our friendly parrot as the highlight and our thoughtfully curated breakfast. It is such a pleasure to know that should your travels bring you back to Buffalo, you will trust Best Western On The Avenue again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location, loved that the hotel is no more than a 5 min drive from being in the heart of downtown. Enjoyed that my room was on the parking lot side where I can remote start my car before I leave the room form the 4th floor. Slept like a baby, had a wonderful hot shower and really enjoyed the breakfast. One thing to keep in mind is that this hotel allows for smoking and non smoking rooms. We were on the non smoking side but somehow second hand smoke filled our room. I'm not sure how that happened but once reported the hotel staff took care of the problem immediately and by morning I didn't smell smoke nor did my room or any of my belongings. In the future I'll probably stick to a completely non-smoking hotel to avoid any smoking mishaps.
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Review collected in partnership with Best Western
Date of stay: December 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Best Western On The Avenue
Responded 02 Jan 2024
Thank you for choosing Best Western - On The Avenue and for taking the time to share your valuable feedback. While we are sorry there was a concern with smoke, we appreciate you allowing us to correct the situation. We are thrilled you found so much to enjoy about your stay and that you got such a great night's sleep. We hope that with so much going for us, you'll give us another opportunity to impress you even further.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband and I stayed here for 3 nights, while visiting Buffalo for the first time. This is a great location and base for sightseeing. Allen St is 1/2 a block away and has a lot of fun and varied restaurant choices. The Theodore Roosevelt Inauguration site is 2 blocks away. Summer St, and Millionaire's Row is 2 blocks away. Just walking a few blocks around the hotel is a feast for the eyes with the variety of architecture of local homes.
Now about the hotel. I found it quiet overall. We were on the 5th floor. There was a mini fridge in the room, but no microwave. The rooms were spacious, in addition to a bed and desk, there was a comfortable chair to sit on. There is a full breakfast provided which was plentiful and there were a lot of choices: eggs, make your own waffles, fruit, yogurt, bagels etc. The staff is friendly, welcoming and ready to help with sightseeing suggestions.
Parking is free. This is big, since other hotels, just a few blocks away charge and furthermore, once here, I realized I liked this location much better than the other places.
You could easily walk down to the Canal area, it's less than 2 miles, but driving is easy too.
PS there is free parking at the Marina. There's a gate there, but drive through, take your first right, and an immediate left to park for free. Enjoy the walk along the canal to get to the sites. (no more than 5min)
Can't go wrong staying here.
Now about the hotel. I found it quiet overall. We were on the 5th floor. There was a mini fridge in the room, but no microwave. The rooms were spacious, in addition to a bed and desk, there was a comfortable chair to sit on. There is a full breakfast provided which was plentiful and there were a lot of choices: eggs, make your own waffles, fruit, yogurt, bagels etc. The staff is friendly, welcoming and ready to help with sightseeing suggestions.
Parking is free. This is big, since other hotels, just a few blocks away charge and furthermore, once here, I realized I liked this location much better than the other places.
You could easily walk down to the Canal area, it's less than 2 miles, but driving is easy too.
PS there is free parking at the Marina. There's a gate there, but drive through, take your first right, and an immediate left to park for free. Enjoy the walk along the canal to get to the sites. (no more than 5min)
Can't go wrong staying here.
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Date of stay: July 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip:Â You can walk to a lot of places from the hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Best Western On The Avenue
Responded 18 Jul 2023
Thank you very much for taking the time to share your comments with us. We are thrilled to know that you enjoyed your overall visit and appreciated our excellent location, comfortable and spacious accommodations, delicious breakfast options, and friendly staff members. It was a pleasure hosting you and your husband, and we hope to see you again in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for four nights. Upon check- in we were told that there is no daily housekeeping. We were handed a piece of paper to submit each morning indicating whether we wanted new towels, toiletries, etc. These items would then be left outside our door. Okay. I don’t know about all the rooms, but ours had a sink in the bedroom. The bathroom consisted of just a toilet and shower. It proved to be awkward. The toilet was low with nothing to grab on to in order to get up. There were no soap dishes, so used bars simply slid around the countertop and shower seat. There was no safe in the room. Hallways were dark and uninviting. In the four days we were there the carpet wasn’t swept, the sink, shower and toilet weren’t cleaned, the bed wasn’t made. These things might be acceptable under certain circumstances, but not for close to $250. per night. Un-refundable payment for the entire stay was charged two days before we arrived. On the positive side, breakfast offered a large assortment of choices and was well supplied.
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Date of stay: August 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Best Western On The Avenue
Responded 17 Aug 2024
Thank you for sharing your detailed feedback. We are sincerely disappointed to hear your recent stay did not meet expectations. Your experience does not reflect the high standard of hospitality we are known for, and we apologize for any inconvenience caused. We appreciate your positive note about the breakfast offerings and will address the other issues mentioned with our team promptly to improve the guest experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As far as a good and safe area of town I would say borderline.
It is not near the airport.
Hello,
Please call us at (716) 886-8333 so we can explain our policy to you!
An hour is a good estimate, maybe give more time for the tollbooth (it can be very busy at times).
TRAVELING WITH PETS AT BEST WESTERN
Best Western recognizes the ever growing needs for pet friendly accommodations. We strive to offer our guests and their furry friends a comfortable stay and have done our best to ensure consistency at all of our pet friendly properties.
Best Western pet friendly properties will allow up to two domestic dogs in a rented room, with a maximum size of 80 lbs per animal. Other pet types such as cats, birds, monkeys, snakes, or other animals are allowed at the discretion of each property and require prior approval from the property.
There may be a maximum $20 per day charge for each room with a pet or multiple pets or a maximum per week charge of $100. A refundable damage deposit of up to $50 per stay may be required of all guests with a pet.
When making your reservation at a pet friendly hotel, it is recommended that you call the hotel directly if you have specific pet related questions and to guarantee availability of a pet friendly room.
Planning a vacation with your pet? Use the FIND A HOTEL search on the left to locate one of our pet friendly hotels and make a reservation.
Please Note - Policy is applicable to North America properties only (including US, Canada, Caribbean, Excludes: Mexico)
"There is a microwave available for guests, but not in rooms . No pool, not much room outside, so it's better for for adults."Read full review
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PRICE RANGE
RÂ 2,907 - RÂ 4,173 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western inn - on the avenue hotel buffalo, best western hotel buffalo, best western buffalo, buffalo best western
LOCATION
United StatesNew YorkErie CountyBuffaloAllen
NUMBER OF ROOMS
60
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Claim Your ListingBEST WESTERN ON THE AVENUE - UPDATED 2024 Hotel Reviews & Price Comparison (Buffalo, NY)
Frequently Asked Questions about Best Western On The Avenue
Which popular attractions are close to Best Western On The Avenue?
Nearby attractions include Theodore Roosevelt Inaugural National Historic Site (0.4 km), Allentown (0.2 km), and Trinity Episcopal Church (0.4 km).
What are some of the property amenities at Best Western On The Avenue?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness centre.
Which room amenities are available at Best Western On The Avenue?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western On The Avenue?
Guests can enjoy free breakfast during their stay.
Is parking available at Best Western On The Avenue?
Yes, free parking is available to guests.
What are some restaurants close to Best Western On The Avenue?
Conveniently located restaurants include Fat Bob's Smokehouse, Betty's, and Allen Burger Venture.
Are there opportunities to exercise at Best Western On The Avenue?
Yes, guests have access to a fitness centre during their stay.
Are pets allowed at Best Western On The Avenue?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Best Western On The Avenue?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Best Western On The Avenue?
Many travellers enjoy visiting Frank Lloyd Wright's Martin House (4.7 km), Theodore Roosevelt Inaugural National Historic Site (0.4 km), and Buffalo and Erie County Naval & Military Park (2.4 km).
Is Best Western On The Avenue accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.