Best Western Buffalo Inn & Suites
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Avg. R 1,873 /night, 12/11 - 12/12
R 3,906
per night
R 2,827
per night
R 1,748
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3.0
#24 of 26 hotels in BuffaloLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
Located in Buffalo,NY, the Best Western Buffalo Inn & Suites is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
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HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Budget
Mid-range
Location
50 Freeman Rd, Buffalo, NY 14221-7204
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 59 out of 100
59
Buffalo Niagara Intl Airport
3.3 km•
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Niagara Falls Intl Airport
26.7 km•
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Detailed Reviews
This is an average hotel, minimalist in terms of furniture in rooms and in common area. Not many cars in parking lot on a Thursday night in July at 8 PM. A number of better known motels adjacent and nearby. Hard to guess when this was built but….big note for all: there is NO SIGN on the road that we could see that said EVA Hotel. None. You must input the address into your phone or iPad and then you can find. The Only sign out front is “Best Western” who apparently bought out this place…at an unknown time. So, if you book, input address into your phone and then LOOK for Best Western sign.
Some odd things. When I asked the desk attendant why no sign saying “EVA” or equivalent. She said it was now a Best Western. So…why is it still listed as EVA? Unknown. Also, the bathroom appears to have had a significant positive change for the shower. Three bottles of shampoo, etc. plus a rain show head and a normal shower head. Also shows new caulking at the front bottom edge of the entire shower on the floor. With no real data, I suspect that this nice shower was put in fairly recently.
Last comment: due to the drive that we make from home to the place we spend some time every summer, this location (near the Buffalo airport) is the best place to stop as we travel East. Just about all the motels we found in this area are overpriced. Period. So, if you have to stay, suggest you manage your expectations as to what you pay and what you get.
Doubt we’ll stay here again…or even in this area near the Buffalo airport. Will try fifty miles more to the East most like along I-90.
Some odd things. When I asked the desk attendant why no sign saying “EVA” or equivalent. She said it was now a Best Western. So…why is it still listed as EVA? Unknown. Also, the bathroom appears to have had a significant positive change for the shower. Three bottles of shampoo, etc. plus a rain show head and a normal shower head. Also shows new caulking at the front bottom edge of the entire shower on the floor. With no real data, I suspect that this nice shower was put in fairly recently.
Last comment: due to the drive that we make from home to the place we spend some time every summer, this location (near the Buffalo airport) is the best place to stop as we travel East. Just about all the motels we found in this area are overpriced. Period. So, if you have to stay, suggest you manage your expectations as to what you pay and what you get.
Doubt we’ll stay here again…or even in this area near the Buffalo airport. Will try fifty miles more to the East most like along I-90.
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Date of stay: July 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Ask for room near the elevator if you are on second floor.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amanda Bumbera, Agency / Consultant at Best Western Buffalo Inn & Suites
Responded 13 Sept 2024
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was a last minute reservation on a solar eclipse trip. Extreme price gouging - but same as every where else. It’s located at n the edge of large open area filled with other (more modern looking) chain hotels close to the airport. Not much to look at from outside, except plenty of free parking. Inside, it’s clean and modern. The rooms are small, but updated, including the bathroom. Carpet is clean and bed lines look good. The beds are very comfortable. Great showers with very good pressure and rain shower heads. Breakfast was very good - bread product, waffles, cooked food (including bacon) and best of all a self service automatic espresso machine (I have never before seen this in a US hotel/motel). I would have given it 5 stars were it not for the very strong perfume scent that permeated the whole building (makes me wonder what odor they are trying to cover up!) which gave me a bad taste and made me cough at night. However, this may have just been a personal allergy?
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amanda Bumbera, Agency / Consultant at Best Western Buffalo Inn & Suites
Responded 13 Sept 2024
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were extremely pleased with our stay at Best Western Buffalo Inn & Suites this past weekend. While the room was small, it was clean, with very modern conveniences in the bathroom, a new pillow-top queen bed, very compact with shelving for our various items , a window seat for extra seating or luggage, which was all very comfortable for my husband and I. If I had to say anything at all negative, it would be the metal tray under the mini fridge presumably there to stop any dripping or excess condensation. The lip on the tray required us to literally lift the fridge door to open and close it. Nothing to really worry about but very odd in such a modern and updated room. We will return!
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Date of stay: September 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: We always choose a main floor room away from the elevator.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amanda Bumbera, Agency / Consultant at Best Western Buffalo Inn & Suites
Responded 27 Sept 2024
Dear Guest, Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I recently traveled from Boston and, after booking a stay online at the ‘Buffalo Best Western Hotel,’ I mistakenly ended up staying at the ‘Cheektowaga Best Western,’ located just 10 miles away. The next morning, I realized my mistake and requested a refund for the no-show fee. As a non-native speaker, explaining the situation was stressful for me. After several unsuccessful attempts to resolve the issue over the next four days, I visited the hotel in person with the invoice from the hotel where I had mistakenly stayed, to explain the situation and kindly request a refund. Unfortunately, the staff member I spoke with was rude and dismissive, asking, “Don’t you have GPS?” before informing me that a refund would not be possible.
I would not have chosen to stay in a budget hotel if I didn’t have financial concerns. Additionally, the hotel did not contact me when I failed to check in, which could have alerted me to the mistake earlier. Due to the lack of understanding from the owner, I was unfairly charged $123 for a no-show that I did not intend.
I would not have chosen to stay in a budget hotel if I didn’t have financial concerns. Additionally, the hotel did not contact me when I failed to check in, which could have alerted me to the mistake earlier. Due to the lack of understanding from the owner, I was unfairly charged $123 for a no-show that I did not intend.
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Date of stay: September 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amanda Bumbera, Agency / Consultant at Best Western Buffalo Inn & Suites
Responded 14 Oct 2024
Thank you for sharing your experience. We appreciate your understanding of the situation regarding your reservation and the no-show fee. While the misunderstanding was ultimately on your end, we regret that you felt the service provided was dismissive when you sought assistance. We understand how stressful these situations can be, and although our management team was available to explain the cancellation policy, we acknowledge that a more empathetic approach could have improved your experience. Your feedback is valuable, and we will use it to enhance how we support our guests in the future. Thank you for bringing this to our attention.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When we travel, we most often book rooms with Best Western (BW) of Hilton due to the quality of the rooms.
When we booked BW Buffalo Inn & Suites we thought that we were booking a room that is of BW quality, we soon found out that we made a huge mistake.
We booked one of the so-called handicap suites, unfortunately this room was dirty with human hair all over the bathroom floor. The mini refrigerator was not working due to the cooling element frozen over. The mini refrigerator was grudgingly replaced shortly after the issue was brough to the attention of the front desk attendant, the front door attendant initially showed a passive aggressive attitude towards my concerns regarding the refrigerator issue, I had to explain in extreme detail as to the what the problem was with the mini refrigerator.
Be aware that this location does have a microwave, however it is one small microwave to be shared by the entire building. The mini microwave oven was dirty with dried rice inside and all around it, it is placed near the front desk in a clothing closet size room.
I mentioned that the microwave oven was dirty and asked the front desk clerk when it was last cleaned and how often it was cleaned, she responded with a smile "daily", I stated maybe it should be cleaned numerous times a day since the entire hotel has to use one microwave oven. I mentioned that not having a microwave oven in a BW room was uncommon, she said "Hotel 6, and other such hotels don't have microwave ovens in the room" I stated, I wouldn't expect a BW hotel to be similar to the Hotel 6, I would expect much better.
Just because it has the BW logo doesn't mean anything when the hotel is dirty.
When we booked BW Buffalo Inn & Suites we thought that we were booking a room that is of BW quality, we soon found out that we made a huge mistake.
We booked one of the so-called handicap suites, unfortunately this room was dirty with human hair all over the bathroom floor. The mini refrigerator was not working due to the cooling element frozen over. The mini refrigerator was grudgingly replaced shortly after the issue was brough to the attention of the front desk attendant, the front door attendant initially showed a passive aggressive attitude towards my concerns regarding the refrigerator issue, I had to explain in extreme detail as to the what the problem was with the mini refrigerator.
Be aware that this location does have a microwave, however it is one small microwave to be shared by the entire building. The mini microwave oven was dirty with dried rice inside and all around it, it is placed near the front desk in a clothing closet size room.
I mentioned that the microwave oven was dirty and asked the front desk clerk when it was last cleaned and how often it was cleaned, she responded with a smile "daily", I stated maybe it should be cleaned numerous times a day since the entire hotel has to use one microwave oven. I mentioned that not having a microwave oven in a BW room was uncommon, she said "Hotel 6, and other such hotels don't have microwave ovens in the room" I stated, I wouldn't expect a BW hotel to be similar to the Hotel 6, I would expect much better.
Just because it has the BW logo doesn't mean anything when the hotel is dirty.
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Date of stay: July 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amanda Bumbera, Agency / Consultant at Best Western Buffalo Inn & Suites
Responded 13 Sept 2024
Dear Guest, Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained stay here, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. We hope you consider staying with us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
R 1,926 - R 2,818 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkErie CountyBuffalo
NUMBER OF ROOMS
71
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Frequently Asked Questions about Best Western Buffalo Inn & Suites
Which popular attractions are close to Best Western Buffalo Inn & Suites?
Nearby attractions include Patriots and Heroes Park (0.2 km), Regal Cinemas Transit Center Stadium 18 IMAX (0.4 km), and Big Lots (0.9 km).
What are some restaurants close to Best Western Buffalo Inn & Suites?
Conveniently located restaurants include Russell's Steaks, Cracker Barrel, and Ted's Hot Dogs.
Are there any historical sites close to Best Western Buffalo Inn & Suites?
Many travellers enjoy visiting Hull Family Home & Farmstead (5.8 km) and The Alexander Macomb House (5.8 km).