The Richardson Hotel
444 Forest Ave, Buffalo, NY 14213
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Avg. RÂ 6,937 /night, 10/15 - 10/16
RÂ 12,420
per night
RÂ 8,164
per night
RÂ 3,907
per night
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Today
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3.5
#21 of 26 hotels in BuffaloLocation
Cleanliness
Service
Value
A new dawn has arrived in Buffalo. Its light eases minds, uplifts community, and opens a space for thoughtful gathering. This National Historic Landmark - in the heart of Buffalo and near SUNY - boldly whispers an unexpected design, meshing time to its liking. Set on more than 40 park acres, this urban destination stands for those who embrace the human spirit and its stories. It invites reflection, originality, heritage, and organic social connections. Resilience and passion are within - and all around.
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Property amenities
Free private parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Patio
Walking tours
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Street parking
Public wifi
Coffee shop
Restaurant
Breakfast available
Happy hour
Snack bar
Wine / champagne
Banquet room
Meeting rooms
24-hour security
Baggage storage
Non-smoking hotel
Outdoor furniture
Picnic area
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quaint
City View
Languages Spoken
English, Spanish, Finnish
Hotel links
Location
444 Forest Ave, Buffalo, NY 14213
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 56 out of 100
56
Buffalo Niagara Intl Airport
12.3 km•
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Niagara Falls Intl Airport
19.8 km•
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Car Hire
37 Restaurants
within 1 kilometer
Reviews
3.5
55 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Richardson Hotel boasts a clean and tranquil atmosphere with well-appointed rooms that many guests appreciate. However, the service has received mixed reviews, with some travelers experiencing inconsistencies that mar their overall impression. Cleanliness is a strong suit, with the property often being commended for its tidiness.
In contrast, amenities leave much to be desired, with reports of missing features such as minibars and unreliable restaurant services. Room quality has also been a source of frustration due to booking inaccuracies and maintenance issues. Consequently, several guests question the hotel's value, feeling the costs outweigh the benefits offered.
Atmosphere
Tranquil
Rooms
Uncomfortable
Value
Expensive
Cleanliness
Clean
Service
Inconsistent
Amenities
Underwhelming
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Detailed Reviews
We booked a 2 night stay at the Richardson Hotel to witness the total eclipse spectacular. Although the eclipse itself was indeed spectacular, I have to say it’s not a word I would use to describe our experience at the hotel. However, driving up to the hotel building does have a certain wow factor, with its impressive exterior that carries on with the interior once you enter the hotel itself. So , so far so good , however this is where the positives end and the overall performance of the hotel management comes into question. We arrived at a somewhat small checkin desk that was unmanned , we waited patiently for several minutes but still no one came. There was however two staff members stood very close at the entrance to the bar/ restaurant door, where brunch was being served. Eventually one of the staff members came over to us and explained that someone would be with us soon. By now a significant line had formed and you could feel the tension in the air. A short while after there was a sigh of relief as the front desk attendant appeared. With no apology forthcoming we started the check in process. We were then informed that our rooms would not be ready until 4 pm , no major issues we thought , we would just pop to the hotel bar for a couple of drinks and relax whilst we waited . Unfortunately our hopes of having some refreshments at the bar were quickly dashed as the bar did not open on a Sunday after 1.00 pm , or indeed on a Monday and Tuesday . This turned out to be the biggest disappointment of all. We could not understand why , when the hotel is full with guests,here to enjoy the eclipse the following day , they did not have a hotel bar open . The hotel policy is to close the bar and restaurant on Sunday,Monday and
Tuesday. This clearly needs addressing as this is just not acceptable. We were given a list of places we could go to get a drink and food, all were a good walk away from the hotel. The staff overall were friendly and accommodating.I do feel however there should be some kind of management training where they could enhance their customer service skills to a more professional standard. A staff uniform would also provide an overall look of quality and professionalism, something that was lacking throughout. The breakfast experience was also disappointing. A continental breakfast was the only one on offer with pre packaged items placed out with no real inspiration or quality. Disappointing to say the least , so much so we decided to venture out ( again !) to have our breakfast. Overall this has not been a favourable experience which is reflected in my review, it’s a fantastic building with so much potential, the rooms are clean , well designed and comfortable. High ceilings and period features throughout, the hotel really is unique but it’s easy to see its lacking in operational experience, being such a new hotel. I feel it needs some major changes to the inner workings of the hotel management and training of its employees. Would I return? Maybe, but definitely not on a Sunday !
Tuesday. This clearly needs addressing as this is just not acceptable. We were given a list of places we could go to get a drink and food, all were a good walk away from the hotel. The staff overall were friendly and accommodating.I do feel however there should be some kind of management training where they could enhance their customer service skills to a more professional standard. A staff uniform would also provide an overall look of quality and professionalism, something that was lacking throughout. The breakfast experience was also disappointing. A continental breakfast was the only one on offer with pre packaged items placed out with no real inspiration or quality. Disappointing to say the least , so much so we decided to venture out ( again !) to have our breakfast. Overall this has not been a favourable experience which is reflected in my review, it’s a fantastic building with so much potential, the rooms are clean , well designed and comfortable. High ceilings and period features throughout, the hotel really is unique but it’s easy to see its lacking in operational experience, being such a new hotel. I feel it needs some major changes to the inner workings of the hotel management and training of its employees. Would I return? Maybe, but definitely not on a Sunday !
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Date of stay: April 2024Trip type: Travelled with friends
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Richardson Hotel, Owner at The Richardson Hotel
Responded 27 Jul 2024
Dear Steve, Thank you for choosing to stay with us at The Richardson during Eclipse Weekend and taking the time to provide such helpful feedback. We sincerely apologize that your expectations were not met during your stay. The bar and restaurant have since been changed to being open every day and we are adamantly working on resolving the breakfast situation. The hotel is currently undergoing management changes and rest assured your next stay with us will be much smoother. As a courtesy to you, we'd like to offer you a discount on a future stay with us. Please contact (301) 452-1467 for further information about the aforementioned discount. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This former building for the insane turned hotel is located within a campus still dealing with patients with mental health and addiction challenges. For this reason alone we never felt entirely at ease here.
The building is simply stunning having been sympathetically restored and retaining many of its original features. One could almost feel the presence of inpatients and staff busying through the long wide corridors and other public areas. There is a very interesting museum on the ground floor giving great insight into its history and transformation, and huge credit to all those public and private organisations and people whose passion, talent, commitment and financing brought this part of this magnificent structure back life. There is still much more to do with two thirds of the building still in a state of disrepair but hopefully the turnaround story will continue.
In fairness, we were only in Buffalo for the purpose of my daughter sitting the NY State Bar exams so it was not a pleasure trip as such.
However, during our stay, we could not help thinking that the hotel was underachieving and could be so much better than it is. For example, the restaurant, Cucini, never seemed to be open. There are a good variety of restaurants in the neighbourhood and we loved Daniela’s opposite the hotel grounds. The hotel staff kept talking about the complimentary continental breakfast - usually code for it isn’t up to much - and it really wasn’t. The same pastries, the same egg frittata, granola, juices, weak coffee etc which became so tedious by the 3rd day that we no longer bothered. And all self serve in a dreary windowless room more akin to what you’d find in a youth hostel. For the cost of the stay here, we would’ve expected a good and varied selection of fresh foods served in the restaurant.
The bedrooms are a good size, well appointed and the beds are very comfortable. We would’ve appreciated a mini fridge but there was not one. The shower leaked badly onto the bathroom floor as the sealing had worn so needed attention. Housekeeping was sometimes non existent but the housekeeping staff were very sweet and friendly.
In summary, the hotel is definitely worth a visit for the history and museum but we would not recommend staying here for the prices they charge.
The building is simply stunning having been sympathetically restored and retaining many of its original features. One could almost feel the presence of inpatients and staff busying through the long wide corridors and other public areas. There is a very interesting museum on the ground floor giving great insight into its history and transformation, and huge credit to all those public and private organisations and people whose passion, talent, commitment and financing brought this part of this magnificent structure back life. There is still much more to do with two thirds of the building still in a state of disrepair but hopefully the turnaround story will continue.
In fairness, we were only in Buffalo for the purpose of my daughter sitting the NY State Bar exams so it was not a pleasure trip as such.
However, during our stay, we could not help thinking that the hotel was underachieving and could be so much better than it is. For example, the restaurant, Cucini, never seemed to be open. There are a good variety of restaurants in the neighbourhood and we loved Daniela’s opposite the hotel grounds. The hotel staff kept talking about the complimentary continental breakfast - usually code for it isn’t up to much - and it really wasn’t. The same pastries, the same egg frittata, granola, juices, weak coffee etc which became so tedious by the 3rd day that we no longer bothered. And all self serve in a dreary windowless room more akin to what you’d find in a youth hostel. For the cost of the stay here, we would’ve expected a good and varied selection of fresh foods served in the restaurant.
The bedrooms are a good size, well appointed and the beds are very comfortable. We would’ve appreciated a mini fridge but there was not one. The shower leaked badly onto the bathroom floor as the sealing had worn so needed attention. Housekeeping was sometimes non existent but the housekeeping staff were very sweet and friendly.
In summary, the hotel is definitely worth a visit for the history and museum but we would not recommend staying here for the prices they charge.
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Date of stay: July 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Richardson Hotel, Owner at The Richardson Hotel
Responded 15 Aug 2024
Dear Guest, Thank you so much for choosing to stay with us at The Richardson and taking the time to provide your feedback. We appreciate your kind words and advice. The restaurant recently underwent a change and is no longer Cucina, but is it The Richardson Bar. We don't have food options on Mondays and Sundays, however that is changing as of this coming week. We are also working adamantly on getting a mini fridge in each room (however mini fridges are available at the front desk upon request) and on revamping our breakfast options. Thanks again for choosing to stay with us and we hope to see you again in the near future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
My husband and I booked three nights at the Richardson Hotel from April 7th - 10th (to view the eclipse). We booked a junior suite months in advance to ensure a "nice room". Instead, our junior suite was an ordinary room with a hotel fridge and a microwave, AND NO closets or drawers. We had to live out of our suitcases for 3 days! The housekeeping staff said it was the worst room on the floor and we should complain. We did complain about it numerous times, since we paid a premium price for a junior suite, but the hotel staff had no response to our complaints. We very much enjoyed the hotel and the grounds. However, our room did not even come close to being a suite, but definitely had a "suite price tag".
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Date of stay: April 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Richardson Hotel, Owner at The Richardson Hotel
Responded 27 Jul 2024
Dear Guest, Thank you so much for choosing to stay with us at The Richardson for Eclipse weekend and taking the time to provide such helpful feedback. We sincerely apologize for the inconveniences you faced during your stay and would like to rectify the situation. As a courtesy to you, we'd like to extend a discount on a future stay with us. Please contact (301) 452-1467 for further information about the aforementioned discount. We hope to see you again in the near future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
I was on an architecture tour in the area and the group stayed here for two nights. The site is a former "insane asylum" and I must say, it was unique. Rooms are huge and comfortable. Unfortunately there is only continental breakfast (which was good) but no bar or dinner service. Away from downtown Buffalo, but close to other cultural location in Buffalo. If you're looking for a unique place to stay, the Richardson is it!
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Date of stay: July 2024Trip type: Travelled with friends
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Richardson Hotel, Owner at The Richardson Hotel
Responded 03 Aug 2024
Hello Michael, Thank you so much for choosing to stay with us at The Richardson and taking the time to provide such wonderful feedback. We just underwent a change with our food and beverage service, which is why you missed out on it. The new concept is now open and we hope to see you again soon in the near future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Albeit a small room, at 249.00/night, we expected a chair to read by or to watch tv, a refrigerator, and sop in the shower soap container! The breakfast was an embarrassment. The room was small, no refrigerated items (e.g. yogurt), and no waffle iron or warmed eggs, potatoes, etc. In all honesty have never seen a breakfast so ...unworthy, let alone for a first class hotel.
Dinner was at best OK. Drinks and entree arrived at the same time - not conducive to environment. Yes, menu made relatively clear that entees were stand alone dishes - no 'dinners' (i.e. no veggies!), but not bread with a pasta dish!
Yes - clean, airy, and architeturally a wonder.
Would not return!
Dinner was at best OK. Drinks and entree arrived at the same time - not conducive to environment. Yes, menu made relatively clear that entees were stand alone dishes - no 'dinners' (i.e. no veggies!), but not bread with a pasta dish!
Yes - clean, airy, and architeturally a wonder.
Would not return!
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Date of stay: February 2024Trip type: Travelled as a couple
Value
Location
Service
Room Tip:Â Try larger rooms if available
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TPG Hotels, Marketing at The Richardson Hotel
Responded 21 Feb 2024
Hello, we are so sorry to hear about your dissatisfaction, and we extend our sincere apologies for not meeting your expectations. Your feedback is important to us, and we will address it with our management to enhance our services. We truly hope you will allow us the opportunity to make up for this experience in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The architecture of the hotel is magnificent! We were upgraded to a lovely suite - bedroom and bathroom on one level and a complete living room six steps up, with very high ceilings and interesting lights. This is one of the few hotels I’ve stayed in that had adequate plugs for devices and good lighting. The walls are so thick that I didn’t even hear a thunderstorm during the night. The public areas are even more beautiful. The vintage and contemporary photos of Buffalo are the best tourist promotion for the city that I have ever seen. The hallways are as wide as many rooms with interesting ancient-looking doors and crannies.
The area is great for walking just across the street from two art museums and the Olmsted-designed Delaware Park. It’s also within walking distance of coffee shops and other independently owned businesses.
There were a few glitches with the hotel, however. Internet service cut out a few times. The hotel (built as an asylum in the 1870’s) is huge with multiple interconnected buildings, locked doors in odd places, curved hallways. But signage inside the hotel is terrible! It took us a while to even figure out how to get to the lobby. And I think the shower door was installed on the wrong side. When the shower was on with the shower door closed, water formed a lake on the bathroom floor.
The area is great for walking just across the street from two art museums and the Olmsted-designed Delaware Park. It’s also within walking distance of coffee shops and other independently owned businesses.
There were a few glitches with the hotel, however. Internet service cut out a few times. The hotel (built as an asylum in the 1870’s) is huge with multiple interconnected buildings, locked doors in odd places, curved hallways. But signage inside the hotel is terrible! It took us a while to even figure out how to get to the lobby. And I think the shower door was installed on the wrong side. When the shower was on with the shower door closed, water formed a lake on the bathroom floor.
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Date of stay: July 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TPG Hotels, Marketing at The Richardson Hotel
Responded 15 Dec 2023
We are so glad to hear that you enjoyed your stay with us and the rich architecture and history of our hotel. Your feedback is truly appreciated, and we assure you that we will make our management aware of these concerns. We hope to have you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I hardly ever leave negative reviews for small local businesses, but my experience with the Richardson was so bad that I feel morally obligated to share it with others in case anyone is considering staying with them for an important event.
In December of 2023 I reserved a special room with a King-sized bed for my wedding night which was 8-2-24. I suggested all of my out of town family and friends stay in the hotel which I have always found really impressive and wanted to experience.
On 8-1-24, the day before my wedding, I got an email from the Richardson telling me they had overbooked and were transferring me to another hotel, miles away. This was obviously devastating news. I responded right away and called them. The woman who answered my call told me there was nothing they could do, they had overbooked by 30 rooms (who DOES THAT?!, how irresponsible!). I cried and asked to speak with someone else, who eventually told me they would reinstate my room and bump someone else from my family.
When I went to check in that night they told me they had no more rooms with king beds, so my husband and I spent our wedding night sleeping in two small separate beds.
To be clear, I didn't just request a room with a king sized bed, I requested and reserved and paid for a specific special room with a king bed to make our wedding night special.
On top of all this, they charged us the same price they quoted us for the King Corner room.
All of that said, the room we had was very nice and clean, and the hotel itself was just as impressive on the inside as it was on the outside. So if you are traveling alone and/or don't mind the possibility of being bumped last minute to another hotel then it was a cool place to stay. But I wouldn't count on them holding your reservation for anything meaningful or important to you.
In December of 2023 I reserved a special room with a King-sized bed for my wedding night which was 8-2-24. I suggested all of my out of town family and friends stay in the hotel which I have always found really impressive and wanted to experience.
On 8-1-24, the day before my wedding, I got an email from the Richardson telling me they had overbooked and were transferring me to another hotel, miles away. This was obviously devastating news. I responded right away and called them. The woman who answered my call told me there was nothing they could do, they had overbooked by 30 rooms (who DOES THAT?!, how irresponsible!). I cried and asked to speak with someone else, who eventually told me they would reinstate my room and bump someone else from my family.
When I went to check in that night they told me they had no more rooms with king beds, so my husband and I spent our wedding night sleeping in two small separate beds.
To be clear, I didn't just request a room with a king sized bed, I requested and reserved and paid for a specific special room with a king bed to make our wedding night special.
On top of all this, they charged us the same price they quoted us for the King Corner room.
All of that said, the room we had was very nice and clean, and the hotel itself was just as impressive on the inside as it was on the outside. So if you are traveling alone and/or don't mind the possibility of being bumped last minute to another hotel then it was a cool place to stay. But I wouldn't count on them holding your reservation for anything meaningful or important to you.
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Date of stay: August 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip:Â Don't count on them keeping your reservation.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Richardson Hotel, Owner at The Richardson Hotel
Responded 06 Aug 2024
Dear Guest. Thank you so much for choosing to stay at The Richardson for such an important occasion and taking the time to provide us with your helpful feedback. I can assure you that the problems you faced in 2023 are no longer applicable as we are under new management. As a courtesy to you, we'd like to offer you a special deal on a future stay with us in hopes to gain your business back. Please contact (301) 452-1467 for further information. Again, we are sincerely sorry for the inconveniences you faced and hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I traveled to Buffalo for my aunt’s 90th birthday we made reservations at the Richardson Hotel ( 400 Forest Ave) the old mental hospital. After traveling all day we arrived on June 26 2024 to a room with an air conditioner that did not work the window in our room did not open the temperature in our room was over 80 degrees, We complained and requested a different room, we were told no other room was available but that they could provide us with a fan which they did, we both had a miserable nights sleep, the next morning I was going to take a shower and noticed tooth paste on the bottom of the tub, apparently the guest before brushed his or her teeth in the bathtub. But at any rate the bathtub was not cleaned. We complained and then checked out we went to another hotel. If any of my friends or relatives are traveling to Buffalo we don’t recommend this hotel. Stay somewhere else..
Martin & Carol Harrington
Bradenton, Florida
Martin & Carol Harrington
Bradenton, Florida
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Date of stay: June 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip:Â Don't go there!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Richardson Hotel, Owner at The Richardson Hotel
Responded 27 Jul 2024
Dear Guest, Thank you for choosing to stay with us at the Richardson and taking the time to provide such helpful feedback. We sincerely apologize for the inconveniences you faced during your stay and can assure your that your comments have made it to both ownership and management. The housekeeping staff will be made aware of your comments as well as we strive for the highest level of cleanliness for all guests. As a courtesy to you, we'd like to extend a redeemable discount on a future stay with us. Please contact (301) 452-1467 for further information about the aforementioned discount. We hope to see you again in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We recently visited the hotel for the weekend. The hotel is a beautifully recently renovated historic building and it looks gorgeous. The issue is the staff and food. The front desk staff are aloof and unfriendly, both at arrival and departure. A 2 star hotel trying to be a 4 star. No welcome, no how was your stay, on the phone, etc.
We had drinks at the bar and ate in the restaurant both of which we would not do again. The bar was small and about half full when we arrived during happy hour. Bar tender looked past us several times before I had to approach the bar for service. Drinks were good, but over priced and no happy hour discount was provided, table water was warm and service just not consistent.
We then had dinner in the dinning room. It is a Italian restaurant trying to be high end and failing miserably. Again, not busy, but service was slow, dirty dishes left on the table between courses, and no follow up. Portion size was very disappointed, one pasta dish wasn less than 1/2 cup of food for 25$ No bread, or water refills. An no espresso machine at an Italian restaurant. Charging the white table cloth prices requires white table cloth service and this was definelty not at that level. A new hotel that needs a lot of staffing training and Food and Beverage upgrade.
We had drinks at the bar and ate in the restaurant both of which we would not do again. The bar was small and about half full when we arrived during happy hour. Bar tender looked past us several times before I had to approach the bar for service. Drinks were good, but over priced and no happy hour discount was provided, table water was warm and service just not consistent.
We then had dinner in the dinning room. It is a Italian restaurant trying to be high end and failing miserably. Again, not busy, but service was slow, dirty dishes left on the table between courses, and no follow up. Portion size was very disappointed, one pasta dish wasn less than 1/2 cup of food for 25$ No bread, or water refills. An no espresso machine at an Italian restaurant. Charging the white table cloth prices requires white table cloth service and this was definelty not at that level. A new hotel that needs a lot of staffing training and Food and Beverage upgrade.
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Date of stay: December 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TPG Hotels, Marketing at The Richardson Hotel
Responded 23 Jan 2024
Hello, we are sorry to hear about your experience at our hotel. Please accept our sincere apologies for any issues you encountered. Your feedback is valuable to us, and we have shared it with our management team. We truly hope you will allow us to make up for this experience in the future, as our commitment to improving our hotel services remains continuous.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms were very modern- similar to any chain hotel, which was not expected. There was much more personality in the public spaces though. The bed was very comfortable. It would have helped if they included a portfolio in the room with info on the hotel and a map. Note for travelers- there is no mini fridge and no room service. The "made to order" breakfast is a coffee counter with bagels etc., not a sit-down restaurant with omelets. The restaurant in the evening was expensive but the food was very good. They don't charge to the room, so bring your wallet. The restaurant is not open on Sundays so plan ahead. I was not able to book the tour they offer. It must be interesting. However one could stay at a cheaper hotel and still sign up for the tour. For the price I expected a 4 star experience, but this is a 3.
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Date of stay: August 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TPG Hotels, Marketing at The Richardson Hotel
Responded 20 Dec 2023
Hello, we are sorry to learn that your experience with us fell short of your expectations. We sincerely apologize for any inconveniences during your stay and value your feedback. With our new management, we are dedicated to addressing such concerns seriously, and we assure you that your feedback will be communicated to them. We truly hope we can make up for this stay in the future.Â
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
RÂ 3,328 - RÂ 7,182 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Henry Buffalo, Curio Collection by Hilton
LOCATION
United StatesNew YorkErie CountyBuffalo
NUMBER OF ROOMS
88
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Claim Your ListingTHE RICHARDSON HOTEL - Reviews & Price Comparison (Buffalo, NY)
Frequently Asked Questions about The Richardson Hotel
Which popular attractions are close to The Richardson Hotel?
Nearby attractions include Buffalo AKG Art Museum (0.7 km), Richardson Olmsted Campus (0.01 km), and The Buffalo History Museum (0.8 km).
What are some of the property amenities at The Richardson Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Richardson Hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at The Richardson Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Richardson Hotel?
Yes, free private parking nearby, free public parking nearby, and paid private parking on-site are available to guests.
What are some restaurants close to The Richardson Hotel?
Conveniently located restaurants include Coles Restaurant, Dapper Goose, and Nick's Place.
Are there opportunities to exercise at The Richardson Hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at The Richardson Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Richardson Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Richardson Hotel offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at The Richardson Hotel?
The staff speaks multiple languages, including English, Spanish, and Finnish.