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4.0
#4 of 9 hotels in Springfield
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The Hilton Garden Inn Springfield hotel in Massachusetts is located on the grounds of the new Basketball Hall of Fame just minutes away from downtown Springfield and other major attractions such as Six Flags New England, The Big E and Bradley International Airport. The hotel is attached to Chicago UNO's Grill for dinning along with five other restaurants all on the same grounds. Deluxe accommodations, friendly service and a relaxed atmosphere await our Hilton Garden Inn Springfield hotel guests.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
We stayed here on the suggestion of a good friend who stays here when his daughter is receiving treatment at Shriners’ Children’s New England. We were apprehensive due to it being our toddler’s first hotel stay. The staff was excellent, the rooms were spacious, and you don’t really get much noise from the train line or interstate. I would recommend getting the breakfast package with your stay if possible. Prices didn’t seem too bad. The server/waiter at breakfast was phenomenal.
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Date of stay: July 2023Trip type: Travelled with family
Room Tip:Â Make sure to take the road behind the hotel to the red light when leaving
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I wanted to treat myself to what I figured would be a "superior" stay for my personal New Year's celebration based on the brand name. I could have stayed at my favorite choice and fared much better. On the positive side: the property is very clean; and (except for New Year's Eve, which is understandable) generally quiet. The walls, however, are quite thin. You can hear every word your neighbors are saying and what they are watching on TV (and more). For the price paid one would imagine that breakfast would be included, but it is not. Frankly, the quality of food is not superior, nor are the choices available. Essentially you are paying for the two guys who will cook eggs to order for you. The server, however, was extraordinarily nice and extremely attentive. Sadly, though, there were also issues with appliances and the furnishings in the room which should not exist in a facility that carries a supposedly prestigious name. Advice: search nearby. There are other facilities which can offer just as much for quite a bit less, including access to all of the local attractions with very little effort and travel time.
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Review collected in partnership with Hilton Garden Inn
Date of stay: December 2019
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Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from kianichilton, Executive Assistant at Hilton Garden Inn Springfield, MA
Responded 03 Jan 2020
Hello, We thank you for staying with us and look forward to seeing you again and making it right!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We picked this hotel because of the location adjacent to the Basketball Hall of Fame and because it had a pool for the grandkids
When we arrived and checked in we were told that the pool was closed The reason was that they had a busy weekend !!!
We were offered a refund if we wanted to check out. We stayed and the kids watched a movie.
Now onto the breakfast….not included with the room. The breakfast selection was limited and very expensive We were charged for items we didn’t order and didn’t get an item we did order The food was just awful. If you stay here go someplace for breakfast. Do Not Eat Here
Very nice staff
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Date of stay: July 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I arrived at 9 pm after a 3 hour drive from NY and a translantic flight so was quite tired. Check in was fast and arrived at my room to find it quite cold (66F). I turned on the heat and unpacked and relaxed and then wanted to go to bed and had to turn the heat of as it was quite noisy. I woke up at 1 am and it was really cold and I was freezing. Tried to find an extra blanket in the cupboard but there was none, so had to settle with the blanket from the extra bed, but woke up several times freezing. Next day I made sure the heat was on 74 F when I left and got home in the evening. It was still cold so I called service desk. They send a nice guy up who explained there was intelligent heating system that would only heat when I was in the room. But he gave me access so I could control my self and rest of my stay there was 74 F. Fitness room was not super - it smelled of OD and 2 of the 4 machines did not work proper. I tried to turn them on but nothing happened. On day 3 I tried starting up on the cross trainer and then it started but part of the menu and the display did not work 100%. I did not report this in, properly should have. On the positive side the staff is really friendly and service minded.
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Date of stay: January 2020
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Trip type: Travelled on business
Room Tip:Â My colleague told me that if you live in the end of the Basket ball hall of fame the light will...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AdelaQHilton, Executive Assistant at Hilton Garden Inn Springfield, MA
Responded 30 Jan 2020
Hello, We thank you for staying with us and look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Arrived after a long drive and was greeted with an attitude where the whole family felt we were doing the front desk lady an inconvenience. She was not welcoming, didn’t recognize me as a loyal Hilton member and when asking for water for the room it was as if we’d asked for an upgrade to the penthouse suite!! The only way i can compare the service here is when i go to a Chick Fil A they are welcoming, smile and genuinely want to help and serve you. Whereas generally at McDonalds they really don’t care so much, often grunt and throw your order at you. Well this place was like visiting a McDonalds. Awful!! Room was ok, clean, but the welcome put such a sour taste in our mouths we would never visit here again. And please Mr Manager, don’t answer this review asking us to call you at the hotel like you seem to do on all negative reviews here...I contacted you via the feedback form in the Hilton App 2 days ago but haven’t heard a thing. Disappointing and not what I am used to experiencing at Hilton.
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We were here on family business and needed a hotel for a few nights. We decided to try this one. We ended up in a suite and Breakfast was included (fabulous breakfast with made to order omelettes, eggs, pancakes, etc.). The room was spacious and clean. We had a desk, two tv's and two bathrooms. Fridge, microwave, etc. so that was all good. We found it quiet except for the trains that go by during the night but did not hear the highway. We did hear some early planes. For what we needed, it was fine. Lot's of free parking and three restaurants within a 3 minute walk.
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Date of stay: March 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed here for 2 nights while in town for a Gymnastics competition for our kids. There was a snowstorm coming and we didn't want to worry about driving. The lobby is very inviting, clean and nicely decorated. Check-in was smooth. Our room was clean and comfortable. The beds were very comfortable and the bathroom was very clean. The walls seemed to be well insulated because we couldn't hear our neighbors at all. The pool/hot tub area, while pretty small, was still nice and fun. It did get crowded quick our second day so it could get a bit (covid) uncomfortable. The lobby/breakfast area was nice, the food was good and the coffee very good! That was a really nice feature given the snow storm, that we didn't have to venture out for a nice breakfast. Both continental and made to order. Our server the second day was awesome. We had been incorrectly charged the day before and though we only casually mentioned it to him, he talked to the manager and credited us back without asking. The only negative feedback was that the pool ran out of towels because the hotel was very busy. There were several events in the area so the staff was very busy. Also, there were no USB ports in the room for charging devices, only regular plugs. also not the most up to date smart TV. When I asked about this, one of the employees said that Hilton renovates every 20 years and they were just on the cusp, so they are due for some upgrades. One other thing, in consideration for it not being recently renovated, the rate per night was expensive for staying in Springfield. I think this was due to the large number of events going on in the area, but it was overpriced in my opinion. Overall though we were very happy.
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Date of stay: January 2022
Cleanliness
Service
Sleep Quality
Room Tip:Â Clean, comfortable, made to order breakfast
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Location off 91, convenient for thru travelers. Customer service is C+. Interior was nice/clean but mattress soft/sunken and flat pillows need replacement. There was noise complaint (adjacent room guests) that was not handled in my best interest by Asst GM. In fact interaction (fast taking, deflecting, talking over me, miscommunication...) left me bewildered, wanting to leave and never return. Hint: Don’t place guests in rooms so close together when not fully booked, guest noisemakers should be moved or asked to leave other guests should not be inconvenienced for issues they did not cause (Customer Service 101). They can do better.
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Date of stay: April 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This location gave me excellent customer service during my stay at this location. Bianca, Shane, Sara, and Retricia all gave me excellent customer service. Shane was amazing during my time at check in as well as my time during check out helping me with whatever requests I had during his shift while I stayed at this location. Also this location as amazing breakfast at this site as well taste and presentation wise. The reason why I rated a 4 out of 5 at this location is because of 3 things 1. The bottom of the right pillowcase in the room had a small black mark on it we fixed it by just requesting more pillows. 2. The air conditioner worked good but I felt it needs to be upgraded because it’s a bit outdated because you had to set temperature in room to 64 degrees to get it really cold in the room. 3. Lastly the bathroom needs to be completely updated there was a noticeable small rust mark in the ceiling and a small minor chip mark in the marble on the floor. 4. Lastly my last issue was with the breakfast in the mornings because if you came down from 8:30a-10a this location is very busy breakfast wise with very few servers to help wait you at a table to eat. Once you get your food it’s well worth the wait but this is something this location needs to get better at I feel is have more workers for breakfast peak hours each morning. Pros of this location amazing customer service. Prime location to the basketball hall of hall. Pool and Jacuzzi both were excellent and well maintained. Fitness rooms and Work Center rooms looked great although I didn’t use them. An the restaurant Chicago Uno is connected to this hotel so you never have to really leave the hotel building to get inside Chicago Uno restaurant because it’s connected and they have some really great food. An lastly you have restaurants also inside of the basketball hall of fame that are excellent and gas stations extremely close to you to fill up when your ready to leave. Overall I would highly recommend this location and I would comeback to this location to stay again. I rate this site a 4.5 out of 5 overall.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is well kept, the staff is friendly and the breakfast was good. The location is close to the MGM Casino and the Basketball Hall of Fame is within walking distance. I like this hotel and enjoy staying there.
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Review collected in partnership with Hilton Garden Inn
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from kianichilton, Executive Assistant at Hilton Garden Inn Springfield, MA
Responded 08 Jan 2020
Hello, We thank you for staying with us and look forward to seeing you again soon!
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Springfield area.
PRICE RANGE
RÂ 2,860 - RÂ 3,553 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn springfield hotel springfield, springfield hilton garden inn, hilton springfield
LOCATION
United StatesMassachusettsSpringfield
NUMBER OF ROOMS
143
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Are there any historical sites close to Hilton Garden Inn Springfield, MA?
Many travellers enjoy visiting Springfield Armory National Historic Site (2.0 km), Storrowton Village Museum (3.0 km), and Springfield Central Library (1.3 km).
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
