Nice hotel and good location, but finding it in the dark was very difficult, and this isn't a neighborhood you want to be walking around in after dark. Because of road construction, many roads are closed so we were not able to drive up to the hotel, and whatever signage they have isn't very visible at night.
Belltown Inn was in a very convenient location. We were able to walk to Pike Place, the waterfront, and the Space Needle. Essential buses run right out the front door, and staff helped us figure out how to take light rail to the airport. The staff helped with our every question and need!
My family arrived (11pm Seattle time and 2am Miami time which is where we flew in from) to the hotel only to discover that the room we were supposed to be checking into was unavailable. We had received an email confirmation that morning saying that everything was all set for us and even did the early check-in to help expedite our check-in upon arrival. It was supposed to be a two queen bedroom for all four of us. Upon checking in the two gentlemen at the front said that, unfortunately, all rooms were already booked up for the evening matching this description. We have had this reservation for over a year an were extremely disappointed to hear this, but both gentlemen were still very helpful in booking us two one bedroom accommodations in the meantime. We took this option as they assured us that they would not be charging us additional money for the inconvenience and that caitlyn would be in the next morning to assist us with this issue. Early the next morning my father stepped outside in the courtyard to smoke only to meet a nasty employee of yours. I believe his name was Josh. My father was aware of your no smoking policy in the bedroom, however, thought it would be ok to smoke in the patio area. (As no signs are in the courtyard stating this and it is fully outdoors. Please see photos attached as you should have some if you want to enforce this policy properly.) Instead of the employee asking him to kindly go out front to the street he stated "and I came in f-Ing early to help you people and this is what I get. I'm charging you a $250.00 for smoking on property." This was extremely rude of him as he did not introduce himself, say hello, or make any other comment to us beforehand and this is how he greeted us. Cursing and being very unruly to us because we inconvenienced him because he had to come in early... This is not our fault that your team had incorrectly overbooked the hotel for the evening and now this is how we are being treated by your staff because they were inconvenienced because they had to wake up early to fix the problem. (Which in your comment below, Caitlyn, you fail to mention this and accuse my father of being the unruly one. Get your facts correct before commenting) Lastly, my father went to speak with now another person at the front to ask if she was the manager. This is when she informed us that Caitlyn was on vacation and handed him her card to reach out. ( Both gentlemen the night before said she would be in to handle it which she never did. Not a phone call, email, etc. and not a single employee ever even asked us what happened/ about our experience.) He dropped the card off to myself to see if we would be able to reach her and he went back outside to the street (literally down the block) to now smoke. While walking back in the person at the front now told us that she spoke with her and that they have now canceled our reservation for the week. Is this the type of service you treat your guests with? Why are you punishing and lashing out at your customers because your teamed messed up our reservation? This reservation was booked for over a year and because of your teams incompetence we now have to suffer. I can assure you that we will never be returning back to this place and will be reaching out to your corporate office in regards to this matter. This has been the absolute worst service. The fact that management, specifically Caitlyn, didn’t even have the decency to call us is the even bigger problem. Don’t blame customers for your teams incompetence. Especially when you try to twist it about “canceling” reservations because of smoking a cigarette in a courtyard with zero signs. Communicate with your team better and take responsibility for you mistakes. Do better and actually reach out to your customers instead of commenting on a bad review about your service trying to justify your actions to the public.…
Great location for walking to attractions. A bit noisy outside at night, but it is downtown in a major city so not expecting the quiet of a National Park. Very nice rooms, rooftop was nice for a drink and reading a book or just looking at the buildings. Microwave and refrigerator are handy since I always have leftovers I can use for my next meal.
A nice clean place to stay. Friendly staff, a grocery and poki bar two blocks away and a great biscuit egg sandwich next door. A beautiful roof top deck over looking the city. The place is hip and well kept but the park next door is a little weird. But everything else around is cool I would stay again here if in the area