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    Sheraton Kona Resort & Spa at Keauhou Bay

    3 139 reviews
    #9 of 14 Hotels in Kailua-Kona
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    78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525
    (808) 930-4900
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    Lowest prices for your stay
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    Guests 1 room, 2 adults, 0 childrenGuests 12
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    US$257
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    About

    3,5
    Very good
    3 138 reviews
    Location
    Cleanliness
    Service
    Value
    GreenLeaders Silver level
    Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms, you'll be close to the best of Hawaii as a guest of our Kailua-Kona hotel.
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    Property amenities
    Fitness Centre with Gym / Workout Room
    Room Service
    Restaurant
    Bar/Lounge
    Spa
    Pool
    Free Internet
    Banquet Room
    Breakfast Available
    Business Centre with Internet Access
    Children Activities (Kid / Family Friendly)
    Concierge
    Conference Facilities
    Dry Cleaning
    Heated pool
    Hot Tub
    Laundry Service
    Meeting Rooms
    Multilingual Staff
    Non-Smoking Hotel
    Outdoor pool
    Paid Internet
    Paid Wifi
    Pets Allowed ( Dog / Pet Friendly )
    Self-Serve Laundry
    Tennis Court
    Wheelchair Access
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    Room features
    Accessible rooms
    Air Conditioning
    Family Rooms
    Non-Smoking Rooms
    Refrigerator in room
    Suites
    Good to know
    HOTEL STYLE
    Mountain View
    Family
    HOTEL CLASS
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    Location

    Full view
    36Car recommended
    Grade: 36 out of 100
    193Restaurantswithin 10 km
    126Attractionswithin 10 km
    Contact
    78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525
    Getting there
    Keahole Airport22 km
    Kamuela Airport59 km
    See all nearby hotels
    Nearby restaurants
    Gypsea Gelato
    2.1 kmItalian
    One Aloha Shave Ice Co
    3.8 kmHawaiian
    Frenchman's Cafe
    3.6 kmFrench
    TJ'S BBQ By The Beach
    2.5 kmAmerican
    See all nearby restaurants
    Nearby attractions
    Heavenly Hawaiian
    1.5 kmFarms
    Kona Coffee Living History Farm
    3.6 kmHistory Museums
    St. Michael the Archangel Church
    3.5 kmChurches & Cathedrals
    Greenwell Farms
    2.8 kmFarms
    See all nearby attractions
    3 138Reviews
    2 934Photos
    97Q+A
    100Room tips

    ReviewsSee all 97 questions

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    Traveller rating
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    Popular mentions
    I'll go somewhere else next time.
    Hotel grounds are fine. The Hotel itself is dated. The paint was peeling off the balcony ceiling. I ordered a "Blue Hawaiian" drink for my wife while at the pool. "Sorry, we can't serve frozen drinks, we don't have a working blender." Really? At a big resort? There's a Target…
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    Date of stay: February 2019
    VALUE, LOCATION, VIEWS
    Property is located on a stunning, scenic bay complete with manta rays! Room was clean, easily accessible to meeting rooms. The Club breakfasts and happy hours for Premier members were amazing. Room service was superb. Attendants were most accommodating and friendly. A…
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    Date of stay: January 2019
    Very Disappointed
    Old hotel, poor staff, food awful, service terrible. But the most disgusting aspect was that a fellow travel saw a roach on the wall in the breakfast room near the toaster. No excuse for this. Do not stay here. Hotel needs to be torn down. GROSS!!!
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    Date of stay: February 2019
    Response from SheratonKonaResort, Front Office Manager at Sheraton Kona Resort & Spa at Keauhou Bay
    Responded 3 days ago
    Aloha Cranbury123, Thank you for choosing to stay at the Sheraton Kona Resort and Spa at Keauhou Bay. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We are very sorry to hear that your stay with us did not meet your expectations, as all of our efforts each day are to try to ensure our valued guests receive a memorable experience at our property. It is unfortunate that this was not your experience with us. While we have a resort in a beautiful location, we recognize that we do have a mature property, and due to that fact, our ownership group has some very exciting renovations planned for us this year. A Hui Hou
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    +1
    Still in its prime
    Stayed at the Sheraton for our first 4 days on the Big Island. Rooms were clean, ground were nicely groomed and food was good too. Although we only had a partial ocean view and of the bay it was still a great spot to enjoy our first coffee of the day or our last beverage at…
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    Date of stay: January 2019
    Response from SheratonKonaResort, Front Office Manager at Sheraton Kona Resort & Spa at Keauhou Bay
    Responded 6 days ago
    Aloha 7164KB, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Kona Resort & Spa at Keauhou Bay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Mahalo for staying at the Sheraton Kona! Until we met again A Hui Hou!
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    Great Location in a Quieter Area
    We recently stayed here and really enjoyed the location, with many great places to explore a walk or short drive away. The hotel itself is large and a little bit dated but clean with nice grounds, big rooms and a great staff.
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    Date of stay: February 2019
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    Photo provided by managementSheraton Kona Resort & Spa at Keauhou Bay
    Guest room
    Photo provided by managementSheraton Kona Resort & Spa at Keauhou Bay
    Guest room
    Photo provided by managementSheraton Kona Resort & Spa at Keauhou Bay
    Guest room
    Photo provided by managementSheraton Kona Resort & Spa at Keauhou Bay
    Guest room
    Photo provided by managementSheraton Kona Resort & Spa at Keauhou Bay
    Guest room
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    123456…116
    Does spg gold elite get you any perks?
    I'm not part of this grou, do I don't know.
    0 votes
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    Does the Kona Trolley still run from the hotel? I think it was $2 a ride.
    Yes, it was available to and from the hotel. Round trips to downtown Kona. fare is 2.00 long waits.
    1 vote
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    Can we bring our own speaker & music to the pool?
    I don’t know. Never thought to do that. In all honesty I would not appreciate other people around me bring in their speakers to a public pool at a hotel
    2 votes
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    Are there any rules / restrictions regarding alcohol by the pool? Like if I buy my own & bring it to pool? Or is alcohol included in stay? Any guidance appreciated.
    Again the size of the pool area with the elevated mountain for the water slides, water falls and trees lining the pool area creates a nice separation so there are groups of chairs, maybe five to seven lounge chairs and areas with tables and chairs. Many people have refillable water or other beverages so I would suggest you pour your adult beverage in a non descript container and there would be no issues.
    1 vote
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    Is there a day pass for the pool if we are not guests but wanted to pay to use the pool for 1 day?
    if they are your guests i dont think you need a pass. our daughter came withher three kids and it was fine. used our room # for towels..or ask for cards and then give them to the kids or guests. it is really a matter of how busy things are. we were there and it was quiet..
    0 votes
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    PreviousNext
    123456…20
    "High floor with ocean view is the best. All rooms are quiet."
    "There is no good room No hot water Room dated and dirty"
    "Ocean side"
    "Water view rooms cost more but are very nice"
    "Avoid the areas of high traffic with concrete floor, rolling bags are loud as they pass your room. Doors heavy wood and slam loud."
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    123456…20
    PRICE RANGE
    US$188 - US$407 (Based on Average Rates for a Standard Room)
    ALSO KNOWN AS
    sheraton keauhou bay hotel kailua-konasheraton keauhou bay resort and spasheraton kailua-konasheraton keauhou bay resort & spa
    FORMERLY KNOWN AS
    Sheraton Keauhou Bay Resort & Spa
    LOCATION
    United StatesHawaiiIsland of HawaiiKailua-Kona
    NUMBER OF ROOMS
    521
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