Sheraton Kona Resort & Spa at Keauhou Bay
3 415 reviews
#10 of 14 Hotels in Kailua-Kona
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78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$401
US$306
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Free cancellation until 21/07/26
Booking.comUS$355
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Travel safe during COVID-19
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 20/06/29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Kona Resort & Spa at Keauhou Bay
Updated 20/06/29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#10 of 14 hotels in Kailua-Kona
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms, you'll be close to the best of Hawaii as a guest of our Kailua-Kona hotel located steps from Keauhou Bay.
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Room & Suite (705)705
Full view
Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Game room
Children Activities (Kid / Family Friendly)
Paid public parking on-site
Wifi
Paid wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Tennis court
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Shops
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Harbour View
Location
Full view
37Car recommended
Grade: 37 out of 100
185Restaurantswithin 10 km
145Attractionswithin 10 km
Contact
78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525
Getting there
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3 415Reviews117Q+A100Room tips
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We booked a stay at this hotel in Feb 2021, the entire experience was awful, upon arrival there was a security guard at a box at the entry, when I drove up he asked me my business. I told him I was checking in and he launched into an entire angry statement about tourists and told me I need a wristband which I should have pre ordered in the mail. Now I just had to go though a covid check before flying and another at the airport and I jut wanted to get into a comfy bed and sleep. Oh no Sir, if you don't have a wristband you can't come in, go park in the parking lot over there and walk up to the hotel. So I go into the parking lot, to the right is a lot reserved for valet parking only, and to the left a public parking paid lot, so I go to the right since there is no valet service and Mr. Jpobsworth comes out of his guard shack and tells me that this is for valet parking only and he will tow my rental car if I park here, well its full of cars, the public parking is empty, anyway he makes me go park way at the back of the public parking lot band drag my luggage approx a quarter mile across the lot. Wehn I get to the entrance of the hotel from the parking lot he is there, it's like a little tunnel thing and he tells me I can't go any further until I show him my covid test, so I open my phone and show him the test I uploaded to the safe travel website and he accused me of stealing someone elses phone and forging entry, so I have to dig out my ID, he wants to see my drivers license, my credit cards and recent photos of me on my phone and a utility bill, who carries an electricity or gas bill with them on vacation? Anyway he made me take all my luggage back to the car and charged me to get out of the parking lot. We ended up getting in after many phone calls because we wanted to dine in Rays restaurant, and see the Rays, but it was closed due to Covid, so was pretty much everything else in that hotel, not good, 2 stars for a nice view from the room, staff were rude, unbecoming and heartless, not recommended…
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Date of stay: February 2021
Rooms
Service
Sleep Quality
Helpful
Response from Sheraton Team , General Manager at Sheraton Kona Resort & Spa at Keauhou Bay
Responded 2 days ago
Mahalo for choosing to stay at the Sheraton Kona Resort and Spa at Keauhou Bay and for your feedback in regards to your recent stay. We sincerely apologize for falling short of meeting your expectations and have shared this with the appropriate leadership team.
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The building is an architectural landmark in a spectacular location. Layout is lovely with lots of walkways and beautiful grounds and pools. The manta-ray viewing experience is justly famous and one of the highlights of a trip here. But...The rooms are old and extremely worn. Bathrooms are full of mold spots and dead bugs stuck to the ceiling. Concrete is cracked, paint peeling. Walls and ceilings are stained and the carpets and drapes are dirty and worn. I can say “rooms” because I saw two of them. My first room was infested with ants and the staff moved me to another one. Ants are to be expected in Hawaii and one or two are no big deal, but I had a column of the marching purposefully out from behind my headboard, across my pillow and up the wall to the ceiling. Staff came right away when I called the front desk about it and sprayed, but they were back the next day. The staff were wonderful, very gracious and efficient and moved me no problem - it’s not their doing but Marriott needs to rethink their maintenance protocols. There’s also a colony of feral cats on the property. They looked healthy enough but it was a little off-putting. Not the hotel’s fault but the main restaurant was closed due to COVID.…
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Date of stay: February 2021Trip type: Travelled solo
Helpful
Yes we are moving to the Big island. So we stayed at the Naniloa while preparing our home. It is clean and quiet but very dated. The shower/ tub is a 30 inch step hip( fall risk). The room did not have much space with the king size bed. I do not consider the naniloa as a resort but a serviceable motel
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Date of stay: February 2021Trip type: Travelled as a couple
Helpful
We had such an incredible time here & are going back next month because we absolutely loved our stay here! You really should try to hula & make leis with Siu Lin & definitely do the cultural walk with Uilani, all great fun & delightful opportunities to learn more about Hawaiian culture & history. Definitely put snorkeling with the Mantas on your list! The grounds, waterslide, & pools with waterfalls are wonderful aspects to this resort. Plus, the friendly & fantastic customer service from Paul, Benjamin, Karen, Aarica, Adelina, etc. And, they have a very convenient well stocked & staffed Holoholo store on site for all your needs. We travel extensively, and the Sheraton Kona Resort is a must visit!
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Date of stay: December 2020Trip type: Travelled with family
2 Helpful votes
Helpful
If you want a break from the covid chaos do NOT choose this Sheraton hotel. What a disappointment to the brand name!! This sh**hole is falling apart all around them and no one seems to care to do any repairs. No staff will ever say hi or anything kind to any guest. Customer service doesnt exist anymore. The room was so filthy i had to run out the day i checked in and buy my own cleaning supplies. Dirty smeared walls, unswept, unmopped floors. Absolutely disgusting!!
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Date of stay: December 2020Trip type: Travelled with family
3 Helpful votes
Helpful
PRICE RANGE
US$205 - US$339 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton keauhou bay hotel kailua-kona, sheraton keauhou bay resort and spa, sheraton kailua-kona, sheraton keauhou bay resort & spa
FORMERLY KNOWN AS
Sheraton Keauhou Bay Resort & Spa
LOCATION
United StatesHawaiiIsland of HawaiiKailua-Kona
NUMBER OF ROOMS
521
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Claim Your Listing Frequently Asked Questions about Sheraton Kona Resort & Spa at Keauhou Bay
Which popular attractions are close to Sheraton Kona Resort & Spa at Keauhou Bay?
Nearby attractions include Heavenly Hawaiian Kona Coffee Farm (3.7 km), Greenwell Farms (7.0 km), and Kahaluu Bay (2.3 km).
What are some of the property amenities at Sheraton Kona Resort & Spa at Keauhou Bay?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Kona Resort & Spa at Keauhou Bay?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Kona Resort & Spa at Keauhou Bay?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sheraton Kona Resort & Spa at Keauhou Bay?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to Sheraton Kona Resort & Spa at Keauhou Bay?
Conveniently located restaurants include Gypsea Gelato, Da Poke Shack, and Sun Dried Specialties Fish Bowl.
Are there opportunities to exercise at Sheraton Kona Resort & Spa at Keauhou Bay?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Sheraton Kona Resort & Spa at Keauhou Bay?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Kona Resort & Spa at Keauhou Bay offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Sheraton Kona Resort & Spa at Keauhou Bay?
Many travellers enjoy visiting Kealakekua Bay (10.9 km), The Painted Church (15.9 km), and Kamakahonu (9.7 km).
Does Sheraton Kona Resort & Spa at Keauhou Bay have any great views?
Yes, guests often enjoy the harbour view available here.