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Sheraton Kona Resort & Spa at Keauhou Bay

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Traveller (2257)
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Panoramas (37)
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About

Location
Cleanliness
Service
Value
GreenLeaders Silver level
Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms, you'll be close to the best of Hawaii as a guest of our Kailua-Kona hotel.
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Property amenities
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Pool
Free Internet
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Paid Internet
Paid Wifi
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Tennis Court
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Mountain View
Family
HOTEL CLASS
Hotel links
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Location

Full view
36Car recommended
Grade: 36 out of 100
193Restaurantswithin 10 km
126Attractionswithin 10 km
3 138Reviews
2 934Photos
97Q+A
100Room tips
Traveller rating
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Popular mentions
Hotel grounds are fine. The Hotel itself is dated. The paint was peeling off the balcony ceiling. I ordered a "Blue Hawaiian" drink for my wife while at the pool. "Sorry, we can't serve frozen drinks, we don't have a working blender." Really? At a big resort? There's a Target
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Property is located on a stunning, scenic bay complete with manta rays! Room was clean, easily accessible to meeting rooms. The Club breakfasts and happy hours for Premier members were amazing. Room service was superb. Attendants were most accommodating and friendly. A
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Old hotel, poor staff, food awful, service terrible. But the most disgusting aspect was that a fellow travel saw a roach on the wall in the breakfast room near the toaster. No excuse for this. Do not stay here. Hotel needs to be torn down. GROSS!!!
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Response from SheratonKonaResort, Front Office Manager at Sheraton Kona Resort & Spa at Keauhou Bay
Responded 3 days ago
Aloha Cranbury123, Thank you for choosing to stay at the Sheraton Kona Resort and Spa at Keauhou Bay. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We are very sorry to hear that your stay with us did not meet your expectations, as all of our efforts each day are to try to ensure our valued guests receive a memorable experience at our property. It is unfortunate that this was not your experience with us. While we have a resort in a beautiful location, we recognize that we do have a mature property, and due to that fact, our ownership group has some very exciting renovations planned for us this year. A Hui Hou
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+1
Stayed at the Sheraton for our first 4 days on the Big Island. Rooms were clean, ground were nicely groomed and food was good too. Although we only had a partial ocean view and of the bay it was still a great spot to enjoy our first coffee of the day or our last beverage at
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Response from SheratonKonaResort, Front Office Manager at Sheraton Kona Resort & Spa at Keauhou Bay
Responded 6 days ago
Aloha 7164KB, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Kona Resort & Spa at Keauhou Bay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Mahalo for staying at the Sheraton Kona! Until we met again A Hui Hou!
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We recently stayed here and really enjoyed the location, with many great places to explore a walk or short drive away. The hotel itself is large and a little bit dated but clean with nice grounds, big rooms and a great staff.
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Photo provided by managementSheraton Kona Resort & Spa at Keauhou Bay
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Photo provided by managementSheraton Kona Resort & Spa at Keauhou Bay
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Photo provided by managementSheraton Kona Resort & Spa at Keauhou Bay
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Photo provided by managementSheraton Kona Resort & Spa at Keauhou Bay
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Photo provided by managementSheraton Kona Resort & Spa at Keauhou Bay
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123456116
I'm not part of this grou, do I don't know.
0 votes
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Yes, it was available to and from the hotel. Round trips to downtown Kona. fare is 2.00 long waits.
1 vote
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I don’t know. Never thought to do that. In all honesty I would not appreciate other people around me bring in their speakers to a public pool at a hotel
2 votes
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Again the size of the pool area with the elevated mountain for the water slides, water falls and trees lining the pool area creates a nice separation so there are groups of chairs, maybe five to seven lounge chairs and areas with tables and chairs. Many people have refillable water or other beverages so I would suggest you pour your adult beverage in a non descript container and there would be no issues.
1 vote
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if they are your guests i dont think you need a pass. our daughter came withher three kids and it was fine. used our room # for towels..or ask for cards and then give them to the kids or guests. it is really a matter of how busy things are. we were there and it was quiet..
0 votes
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12345620
"High floor with ocean view is the best. All rooms are quiet."
"There is no good room No hot water Room dated and dirty"
"Ocean side"
"Water view rooms cost more but are very nice"
"Avoid the areas of high traffic with concrete floor, rolling bags are loud as they pass your room. Doors heavy wood and slam loud."
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12345620
PRICE RANGE
US$188 - US$407 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton keauhou bay hotel kailua-konasheraton keauhou bay resort and spasheraton kailua-konasheraton keauhou bay resort & spa
FORMERLY KNOWN AS
Sheraton Keauhou Bay Resort & Spa
LOCATION
United StatesHawaiiIsland of HawaiiKailua-Kona
NUMBER OF ROOMS
521
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