Pacific 19 Kona
75-5646 Palani Rd, Kailua-Kona, Island of Hawaii, HI 96740-1619
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Avg. R 7,278 /night, 1/18 - 1/19
R 7,278
per night
R 6,022
per night
R 4,765
per night
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Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
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About
#6 of 13 hotels in Kailua-Kona
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
At the end of the day’s adventures, come home to carefree comfort. In each distinct, design-forward room, every detail was thoughtfully chosen with explorers like you in mind: inspiring local photography, luxurious linens and towels, high-end toiletries, and an in-room macro bar (not to be confused with a mini bar). Where you can grab drinks and snacks toprepare you for whatever the day has in store. In short, each room has everything you need to rinse off, rest up, and ready yourself for another day of inspired exploration.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Yoga classes
Pool
Coffee shop
Bicycles available
Snorkelling
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Pool / beach towels
Outdoor pool
Evening entertainment
Patio
Baggage storage
Gift shop
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
First aid kit
24-hour front desk
Express check-in / check-out
Room features
Blackout curtains
Air conditioning
Desk
Dining area
Housekeeping
Minibar
Cable / satellite TV
Bath / shower
Private balcony
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Hair dryer
Room types
City view
Pool view
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quaint
City View
Languages Spoken
English
Location
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
90 Restaurants
within 0.5 kilometers
Reviews
4.0
293 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Pacific 19 Kona offers a prime location that is highly regarded by guests for its proximity to Kona's attractions, though traffic noise can be a downside for some. The hotel's free amenities, such as bikes and yoga sessions, along with a friendly staff, are often highlighted by travelers. However, opinions on value are mixed, with hidden fees and overpriced services leading to disappointment for many. While the cleanliness of the hotel earns praise, guests have called for improvements in daily housekeeping.
Room experiences vary, with comfort and cleanliness being commended by some, but others report pest issues and outdated decor. The service is generally well-received for its friendliness, despite occasional slow response times. The atmosphere of the hotel combines nostalgia with modernity, yet it receives mixed reviews on its execution.
Location
Convenient
Atmosphere
Nostalgic
Rooms
Basic
Value
Expensive
Cleanliness
Mixed
Service
Friendly
Amenities
Satisfactory
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Traveller rating
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Detailed Reviews
Pros: This recently renovated hotel is really beautiful. Everything is stylishly designed and highly Instagrammable. The “macro bar” in the rooms is a great idea, and the drinks and snacks are reasonably priced. Our room was very clean and the bed was comfortable. With the window unit A/C going, we were cool enough for sleeping. My favorite part of the hotel was the pool — spotless, refreshing, and plenty of nice lounge chairs. The staff was also very friendly, and the grounds are beautifully landscaped. The location is also very convenient for walking to the restaurants and shops in the old village area.
Cons: Not a major issue, but the room smelled a little musty. It’s an older hotel that’s been redone, but I think all those years by the water probably makes some mustiness unavoidable. Also the shower is not great — older fixtures, and the water took a long time to get warm.
Cons: Not a major issue, but the room smelled a little musty. It’s an older hotel that’s been redone, but I think all those years by the water probably makes some mustiness unavoidable. Also the shower is not great — older fixtures, and the water took a long time to get warm.
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amara Gatto, Guest Services / Front Office at Pacific 19 Kona
Responded 26 Oct 2023
Aloha CandyBeans, Thank you for sharing such positive feedback! Our team is excited to hear you loved our recent renovations, in-room macrobar, and central location. We appreciate your constructive criticism and hope to welcome you back again on your next visit to Kona! Mahalo, PACIFIC 19 Kona Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Be careful when you stay here. I had a fully paid room from the 16 to 24th of September and yet when I checked in. They asked me for my credit card to be used as a caution deposit/resort fee for US$ 250. As I was reluctant to hand over the credit card they said don’t worry nothing will be charged unless you use the resort amenities and take things out of the minibar.
Another thing that made me uncomfortable is that they fill your room with merchandise which is chargeable. Besides the minibar, notepads, bags, etc and even a Bluetooth speaker. Since I was in Kona on business travel, I did not use any Since their amenities. As I wanted to be sure that my credit card would.not be charged I requested them to take inventory of all the stuff in my room and assure me that I would not be charged the extra $250
The inventory was carried out and I was assured that my credit card had not been charged. However when I received my credit card statement I note that they had charged my credit card for $250.
The room itself was adequate, but no amenities are offered. On request they supplied an electric kettle so that I could boil water but they do not offer teabags or drinking water on complementary basis.
The front desk staff Samantha and emerald were always cheerful and welcoming. But after this experience I get the feeling that they don’t particularly care about the guests. Tourists are just treated as ATMs
basically TRUST no one.
Another thing that made me uncomfortable is that they fill your room with merchandise which is chargeable. Besides the minibar, notepads, bags, etc and even a Bluetooth speaker. Since I was in Kona on business travel, I did not use any Since their amenities. As I wanted to be sure that my credit card would.not be charged I requested them to take inventory of all the stuff in my room and assure me that I would not be charged the extra $250
The inventory was carried out and I was assured that my credit card had not been charged. However when I received my credit card statement I note that they had charged my credit card for $250.
The room itself was adequate, but no amenities are offered. On request they supplied an electric kettle so that I could boil water but they do not offer teabags or drinking water on complementary basis.
The front desk staff Samantha and emerald were always cheerful and welcoming. But after this experience I get the feeling that they don’t particularly care about the guests. Tourists are just treated as ATMs
basically TRUST no one.
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Date of stay: September 2023Trip type: Travelled on business
Location
Room Tip: It can be noisy with Saturday pool parties. There’s a mini bar and fridge but no electric...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amara Gatto, Guest Services / Front Office at Pacific 19 Kona
Responded 07 Nov 2023
Aloha vineeta h, Thanks for dropping in to leave us a review! We are thrilled to hear our incredible staff service enhanced your stay. We will be sure to pass along your kind comments to our team members. We currently offer water as one of our complimentary welcome drinks upon arrival and have water available in the lobby and at the pool area as well. Thank you for informing us of your billing issues. Please reach out to us directly at the email address located at the bottom of the landing page of our website (we are unfortunately unable to provide email addresses in review responses) so we may remedy this issue and resolve any confusion. We appreciate your valuable feedback and hope to welcome you back for a better experience. Mahalo, PACIFIC 19 Kona Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
I’ve stayed in the full range of hotels and a luxury hotel With a high price tag is not necessarily a good value. I always appreciate when a reasonable cost results in a more valuable experience. Pacific 19 Kona is a good value. The room was comfortable, clean and quiet. The amenities of very good morning coffee, beach equipment, pool and bicycles were used and appreciated. Kailua is walkable and beaches are a drive north. A special mahalo to the kind, friendly and helpful staff. My only complaint is the room is cleaned every three days and I’m fine with that, but it would be nice to have garbage emptied and towels checked every other day. I would definitely stay here again.
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Date of stay: June 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amara Gatto, Guest Services / Front Office at Pacific 19 Kona
Responded 17 Jun 2024
Aloha chasbuit, Thanks for sharing this positive feedback on your stay! We are glad to hear you enjoyed our included amenities, central location, and premier staff service. We are happy to accommodate requests for more frequent housekeeping services at the front desk. We hope to welcome you back again soon. Mahalo, PACIFIC 19 Kona Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
One of if not the worst hotels I have ever stayed at. For the price of $230 a night it was highly overpriced.
The rooms are ugly and outdated. Moreover you can’t fully close the curtains so light and sound are always come in the room. There is no TV which is alright but in it’s place are cheap posters just hanging off the wall. The fridge is stocked full of overpriced drinks which doesn’t allow room for your own things.
Parking is a hidden fee of $25 a day which btw is stealing from you the consumer because there is not enough parking for all the guest so good luck getting a parking spot that you pay for.
The pool is pathetic and ice cold so no reason to swim; the hotel doesn’t add any other additional benefits then the pool.
I will never stay here again nor would I recommend it to anyone. And before they respond to this review in regards to everything I just mentioned has been said by other guests on other platforms. Basically they know they suck but don’t care to change; the hotel is just an ATM to the owners they do not care about their customers.
The rooms are ugly and outdated. Moreover you can’t fully close the curtains so light and sound are always come in the room. There is no TV which is alright but in it’s place are cheap posters just hanging off the wall. The fridge is stocked full of overpriced drinks which doesn’t allow room for your own things.
Parking is a hidden fee of $25 a day which btw is stealing from you the consumer because there is not enough parking for all the guest so good luck getting a parking spot that you pay for.
The pool is pathetic and ice cold so no reason to swim; the hotel doesn’t add any other additional benefits then the pool.
I will never stay here again nor would I recommend it to anyone. And before they respond to this review in regards to everything I just mentioned has been said by other guests on other platforms. Basically they know they suck but don’t care to change; the hotel is just an ATM to the owners they do not care about their customers.
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Review collected in partnership with this hotel
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amara Gatto, Guest Services / Front Office at Pacific 19 Kona
Responded 19 Dec 2023
Aloha jamesfellis111, Thank you for taking the time to share this valuable feedback on your stay. Please know we are actively working on upgrading our in-room technology offerings, streamlining our Macrobar, and providing a new solution for a fully dark room experience at night. We appreciate your constructive criticism and rest assured that these comments have been escalated to the applicable department heads for review. We hope to welcome you back for a better experience as we improve and grow as a new hotel. Mahalo, PACIFIC 19 Kona Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff at Pacific 19 were very friendly and accommodating. The hotel offered items like bicycles, beach chairs, and towels for their guest to use. The hotel was conveniently located within walking distance to the town. The pictures of the hotel did not do it justice. Upon arrival it did not look like any of the pictures on their website. It needs an updated paint job as the exterior paint and railings were faded. When we checked in, we were asked to sign a waiver stating we would not hold the hotel responsible for any injuries that happening while staying there. I don't recall doing that with any other hotels we have stayed in. The parking cost an additional $25 per night and the parking spaces are very small and parking is difficult. Upon entering the room, there was a smell of mold and mildew. It was really strong behind the bathroom door. The beds in the room were very small even though they were double beds. The air conditioning unit is located in a weird area with a window beneath it which means you can't fully close the curtains and keep the room cool. There was also black mold near the unit. The bathroom was dated and very small. The front desk was kind enough to move us to a different room due to the mold and small. The pool is not lite and it is very dark for a night swim. I would recommend looking for accommodations elsewhere.
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Date of stay: July 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had such a great stay here! It had just opened after renovation and the lobby is beautiful and the rooms were brand new and spacious. We had a connecting room for the kids and they even had a blowup air mattress for an extra bed so all 3 kids had their own space. It was a perfect location to walk to all the shops and restaurants in the Kailua-Kona village. The front desk helped us get a discount for a canoe tour/ride with the Kona Boys and it was so much fun. The room amenities were perfect, and they had beach bum sunscreen and cool down aloe lotion to use and just charge to your room. We definitely want to go back soon!
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Date of stay: April 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pia Soram, Guest Services / Front Office at Pacific 19 Kona
Responded 18 Apr 2023
Aloha 805Allison, Thank you so much for staying with us and for your kind feedback. We are very happy to hear that you enjoyed your stay and our amenities. The canoe paddling is one of the most popular activities here on the island. We are happy that we are able to share it with our guests. We are looking forward to welcoming you and your family back. Mahalo!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was a little hesitant when I saw Pacific 19 from the outside because the exterior looks quite dated compared to other nearby hotels. However, the inside has much more of a modern, boutique hotel feel. I liked the design of the lobby and the rooms: tropical without being overbearing. The room felt very small and the balcony didn't provide any privacy, but it was all clean and more than servicable for a short stay. The staff was friendly and helpful as well. The pool is nothing special and beach views are only partial, so I wouldn't book this hotel if you're craving a resort feel. However, it is in a great location to explore Kona by foot. For our needs (a single night stay before heading to the airport the next day) it was very good.
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Date of stay: July 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PACIFIC 19 Kona was AMAZING! It just opened at the beginning of April and is the only boutique hotel in Kona! This area was in dire need of a cool and trendy hotel and I absolutely LOVED everything about it - the lobby was super cute and inviting and had a retail shop in the corner with awesome merchandise (I bought their branded hoodie, dry bag, mug and some iron-on patches). The front desk girls were very welcoming and knowledgeable about the hotel's redesign/renovation. The room and bed were ultra comfortable with luxurious linens and cool artwork (I found out they have a rotating art program where they frequently change out the in-room artwork). They also stocked the room with additional merchandise (some of which is not in the lobby area) and handy travel essentials such as Sum Bum sunscreen and local snacks available for purchase. They also have a few fire pits on property which is a nice amenity especially at night when you're trying to wind down. I also did the daily yoga 3 days in a row and it was super relaxing! I heard they're lining up food trucks to come to the hotel and other experiences such as canoe rides that guests can enjoy, so I will definitely be back on my next visit to Kona!
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Date of stay: April 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amara Gatto, Accounting / Finance at Pacific 19 Kona
Responded 28 Apr 2023
Aloha alywee808, Thank you for taking the time to write this kind review; we are so happy you enjoyed our custom merchandise, staff full of Aloha, and recent renovations. We are currently having rotating food trucks and live entertainment every Saturday night and are offering canoe ride experiences weekly as well. We hope to welcome you back again soon to enjoy all the activities Pacific 19 has to offer! Mahalo.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When you walk by Pacific 19 in Kona, you hardly realize there’s a hotel. When entering you see a nice and stylish modern lobby with very friendly and helpful staff members. The lobby is the only part that’s been modernized, the elevators are still the type that makes your stomach spin. The hallways on the floors are still the original state from when it was newly built. The rooms look like there’s been done an attempt to update then some years ago, still not of this era. Over the advertised rates on Booking.com are coming loads of additional costs that were not indicated on Booking.com
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amara Gatto, Guest Services / Front Office at Pacific 19 Kona
Responded 12 Feb 2024
Aloha Ociv, Thank you for taking the time to provide this valuable feedback on your stay. We are stoked to hear that you enjoyed our recently updated lobby and awesome staff service. Please know your comments have been escalated to upper management for review and consideration. We hope to welcome you back for a better experience as we improve and grow as a new hotel. Mahalo, PACIFIC 19 Kona Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel seems to have been upgraded at some stage however hallways have really cheap carpeted and are dark. The view from the balcony is average .Rooms are pretty dark inside and house cleaning is every 3rd day if you lucky. Requests for clean towels and to have the room cleaned was an ongoing problem. Front desk was helpful but clearly there are not enough cleaning staff.
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Review collected in partnership with this hotel
Date of stay: January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pia Soram, Guest Services / Front Office at Pacific 19 Kona
Responded 5 days ago
Thank you for your feedback. We’re sorry to hear some aspects of your stay didn’t meet expectations. Your comments about housekeeping and the overall ambiance are noted, and we’ll work to address these concerns. We're glad our front desk team was helpful and appreciate your input as we strive to improve.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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"Some rooms have elevator access. Others you have to walk up a flight of stairs. If that matters, ask for elevator access."Read full review
"I like the central location of this hotel. It’s easy walking distance to the downtown area of Kona as well as several stores & restaurants"Read full review
PRICE RANGE
R 4,802 - R 6,078 (Based on Average Rates for a Standard Room)
LOCATION
United StatesHawaiiIsland of HawaiiKailua-Kona
NUMBER OF ROOMS
122
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Claim Your ListingPACIFIC 19 KONA - UPDATED 2025 Hotel Reviews & Price Comparison (Kailua-Kona, HI)
Frequently Asked Questions about Pacific 19 Kona
Which popular attractions are close to Pacific 19 Kona?
Nearby attractions include Kona Mike's Surf Adventures (0.08 km), Hulihe'e Palace (0.3 km), and Mokuaikaua Hawaii's 1st Christian Church (0.3 km).
What are some of the property amenities at Pacific 19 Kona?
Some of the more popular amenities offered include free wifi, a pool, and reduced mobility rooms.
Which room amenities are available at Pacific 19 Kona?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
Is parking available at Pacific 19 Kona?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Pacific 19 Kona?
Conveniently located restaurants include Scandinavian Shave Ice, Fish Hopper Seafood and Steaks, and 808 Grindz Cafe.
Are there opportunities to exercise at Pacific 19 Kona?
Yes, guests have access to a pool and yoga classes during their stay.
Are pets allowed at Pacific 19 Kona?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Pacific 19 Kona?
Many travellers enjoy visiting Hulihe'e Palace (0.3 km), Kamakahonu National Historic Landmark (0.1 km), and Ahuena Heiau (0.2 km).
Does Pacific 19 Kona have any great views?
Yes, guests often enjoy the city view available here.
Is Pacific 19 Kona accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.