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600 Carondelet St, New Orleans, LA 70130-3511
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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What is Travellers’ Choice?
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 20/10/02 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Ace Hotel New Orleans
Updated 20/10/02 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#47 of 180 hotels in New Orleans
Location
Cleanliness
Service
Value
Ace Hotel New Orleans lives on the corner of Carondelet and Lafayette in one of the best cities on Earth. Our rooms and public spaces are driven by a sense of design and wonder. We have a shimmering pool and bar on the roof, world class dining & drink, and a music venue at the street. We're near art galleries and shopping, museums and cocktails. A quick jaunt to the French Quarter classics and just a bike ride to the lively Bywater and Marigny neighborhoods, as well as mystical nooks and corners you can explore on your own all over.
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Room & Suite (293)293
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Nightclub / DJ
Kids stay free
Paid private parking on-site
Wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Outdoor dining area
Wine / champagne
Poolside bar
Rooftop bar
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun terrace
ATM on site
Doorperson
Umbrella
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Minibar
Flatscreen TV
Walk-in shower
Safe
Seating area
Sofa
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
City View
Languages Spoken
English
677Reviews17Q+A100Room tips
Traveller rating
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Popular mentions
Kadiana wrote a review 20 Jun
4 contributions
The overall energy of our stay left us extremely satisfied with the experience - from TYRELL greeting us upon arrival, to MELANIE checking us out at the end of our stay. Plus, every encounter in between! Every staff member was very welcoming, accommodating, and seemed genuinely authentic in their interactions with us. They really set the tone for our stay.   Additionally, the "positive vibes" of the property were palpable. The interior/decor, amenities, and customer service were stellar! We especially enjoyed our time relaxing and sipping beverages at the rooftop pool and bar.   In fact, we loved the first night's stay so much, we extended for a second night... and then a third! 5/5 stars - would recommend and will be returning!
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Date of stay: June 2021
Value
Cleanliness
Service
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Response from Yvette Bullock, Other at Ace Hotel New Orleans
Responded 2 days ago
Love..love...love! So loving all that you're giving. Tyrell and Melanie and all of the positive vibes will have you coming back for more. We are here for it..and look forward to your return
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Valerie S wrote a review 16 Jun
1 contribution
Beautiful hotel with unique decor. Staff is very friendly and attentive! Restaurant and bars onsite! Other restaurants, bars, galleries and shops in walking distance. Roof top pool!! Will be staying here again!
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Date of stay: June 2021
Cleanliness
Service
Sleep Quality
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Response from Yvette Bullock, Other at Ace Hotel New Orleans
Responded 6 days ago
We love it! Thank you so much. Come on back for more of this goodness.
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Larisa Beth wrote a review 15 Jun
1 contribution
We've stayed at the New Orleans Ace every time we've come to Nola. For us, there is *nothing* that compares - the rooms are big, the bar is always buzzing with fun, the area is prime and most of all - THE STAFF. They MAKE the hotel - there is no request that goes unanswered and specifically, REGGIE whom (if you're lucky) will greet you upon arrival at the front desk, is a gentleman and class. act. We had a slight issue the last time we stayed - NOTHING the hotel could have done - there was a blackout that affected the area we were in. Later on, I wrote to the hotel saying we were so bummed that we hadn't been able to go to dinner at Seaworthy that night...Reggie responded to me, made very generous amends and went WAY BEYOND by helping me out with a booking at another Ace property. Honestly, I just can't say enough how much you should stay here. Book now, live it up and say hi to Reggie for me.
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Date of stay: April 2021
Value
Cleanliness
Service
Room Tip: (believe it or not) ask for a lower floor = bigger rooms
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Response from Yvette Bullock, Other at Ace Hotel New Orleans
Responded 6 days ago
Larisa..I am blown away by this review. Thank you so much for taking the time to give Reggie this amazing shout-out. This is absolutely awesome and I will make sure that I embarrass him by broadcasting this review to the whole hotel..lol. Thanks again we appreciate you and look forward to having you back as our guest.
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Dusty B wrote a review 15 Jun
Raleigh, North Carolina7 contributions1 helpful vote
Great pet friendly stay in New Orleans! Cool vibe and super friendly and helpful staff all the way around. Walking distance to everything in Nawlins! Super quite as well when you are ready to lay your head down for a minute ;)
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Date of stay: June 2021
Rooms
Location
Service
Room Tip: Pay for the parking at The Drury across the street. Worth the $25.
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Response from Yvette Bullock, Guest Services / Front Office at Ace Hotel New Orleans
Responded 6 days ago
Dusty B...we sho' appreciate you and all the love you've shown. We look forward to having you back with us.
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Paola Z wrote a review 12 Jun
18 contributions6 helpful votes
Nice hotel with good amenities and great location but really bad service. We were very exited to stay here because we heard amazing things from the Ace Hotel in NOLA, unfortunately this did not live up to our expectations. They requiere you to call in advance and tell the staff if you want your room to be cleaned, as instructed we called early and said we were expecting to be back at a certain hour, 2 of the 4 days we spent here the room wasn’t cleaned when we arrived, the staff seem to not really care and they didn’t do that much to help us. Also, a bag of chips from the mini bar were expired and rancid. Very poor customer service. We are really disappointed and wouldn’t recommend staying here.
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Date of stay: June 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Yvette Bullock, Guest Services / Front Office at Ace Hotel New Orleans
Responded 1 week ago
Paola...thanks for the feedback on your stay. I spoke with Antonio upon check-out and issued compensation for the issues that you encountered. Double whammy from you guys...we appreciate you. Have an amazing day!
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PRICE RANGE
US$139 - US$361 (Based on Average Rates for a Standard Room)
LOCATION
United StatesLouisianaNew OrleansArts District / Warehouse District / Central Business District / Warehouse/Central Business District
NUMBER OF ROOMS
234
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Frequently Asked Questions about Ace Hotel New Orleans
Which popular attractions are close to Ace Hotel New Orleans?
Nearby attractions include Escape My Room (0.4 km), Clue Carre - New Orleans' First Live Escape Game (0.4 km), and Lafayette Square (0.2 km).
What are some of the property amenities at Ace Hotel New Orleans?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Ace Hotel New Orleans?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Ace Hotel New Orleans?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Ace Hotel New Orleans?
Yes, paid private parking on-site, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to Ace Hotel New Orleans?
Conveniently located restaurants include Desi Vega's, Bittersweet Confections, and Commerce Restaurant.
Are there opportunities to exercise at Ace Hotel New Orleans?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Ace Hotel New Orleans located near the city centre?
Yes, it is 0.4 km away from the centre of New Orleans.
Are any cleaning services offered at Ace Hotel New Orleans?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Ace Hotel New Orleans?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Ace Hotel New Orleans offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.