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The Trident Inn

12340 S, I-10 Service Road, New Orleans, LA 70128-3503
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Traveller (58)
Room & Suite (29)
Dining (9)


#157 of 183 hotels in New Orleans
Get more value for your hard-earned money just minutes from the popular French Quarter at the affordable Quality hotel in New Orleans. Amenities include: Free WiFi Free hot breakfast Outdoor pool Meeting space Pet-friendly Guest rooms feature: Microwave and refrigerator Premium cable channels Coffee maker Iron and ironing board Flat-screen TV Our newly renovated hotel near New Orleans Lakefront Airport makes it easy to visit Big Easy, attractions including: French Quarter Aquarium of the Americas Storyland Mardi Gras World University of New Orleans
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Complimentary instant cofffee
Pets Allowed ( Dog / Pet Friendly )
Banquet room
Meeting rooms
Baggage storage
Pool / beach towels
Outdoor pool
Complimentary tea
Vending machine
Non-smoking hotel
ATM on site
24-hour front desk
Self-serve laundry
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Room features
Air conditioning
Interconnected rooms available
Room service
Seating area
Clothes rack
Private bathrooms
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Good to know
Languages Spoken
English, Spanish, Hindi
59Reviews9Q+A10Room tips
Traveller rating
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  • 19
Time of year
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Popular mentions
Bryan H wrote a review 19 Jul
1 contribution
Very dirty hotel, no pool, its full of algae no weight room, no breakfast, towels have stains and i am fighting for my $50 deposit. Don’t stay here spend the extra 10 for something better. The staffing is rude at best and some. Don’t speak English terrible place
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Date of stay: July 2021Trip type: Travelled solo
Room Tip: Avoid this place at all cost
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Noelle B wrote a review Jun 2021
1 contribution
Do not stay here. Staff was rude and not understanding of my concerns (they only clean or replace towels if you ask, stating it is because of covid….but no other hotel is like this). Bathroom door doesn’t shut, key cards hardly work, phone is partially broken, and we got a partial roll of tp for the whole week. I shouldn’t have to go to the front desk to get towels, tp, etc. that is why I paid for a hotel. Would not ever recommend, and the staff had no care in the world when I told them that.
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Date of stay: June 2021Trip type: Travelled as a couple
DrAnoel wrote a review Mar 2020
Fort Walton Beach1 contribution
Entirely remodeled. Clean, well appointed, comfortable rooms with fridge and microwave.Spacious lobby includes couches, chairs, flatscreen TV & office computer with printer. Nice pool area to relax with friends. Quiet property. Friendly, smiley staff members. Security personnel unseen, but present. Minutes from everything 'Orleans...
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Date of stay: March 2020
AuthorCMelanson wrote a review Feb 2020
Kitchener, Canada1600 contributions114 helpful votes
I tried to post this under the correct hotel name, Trident Inn, but after putting it in as a new place, looks like TripAdvisor deleted it, so I'll just put it here under the old hotel name: When I found this hotel on Expedia.ca, I had a few concerns when I booked. This hotel has a lot of history. At one time it was a Quality Inn...all the Quality Inn decor and colours are still present. It was a great price, especially for Mardi Gras season in New Orleans. I became worried when I read a couple that said there was no hot water. I called the hotel before booking and they assured me they did not have that problem anymore. This could have turned into a disaster, but booking through a reputable company as Expedia has always meant I was protected from unforeseen problems when checking in at a few hotels. I noticed about two weeks before my trip that the name of the hotel had changed from Townhouse East to The Trident Inn. One of the reviewers posted that she had tried to check in but her prepaid reservation wasn't honoured because the hotel had changed ownership. Apparently, Trident wasn't accepting the paid reservations for Yolo who'd owned the hotel when it was Townhouse East. I called Expedia and got an agent who was clueless. He told me I'd have to cancel and rebook which meant I would lose quite a bit of $. I asked for his supervisor who called the Trident and although I was on hold for forty minutes he did come back and give me the manager's name, Martha, and a confirmation number and told me my reservation would be honoured. I also had a confirmation number Expedia told me I could call and they would get me accommodations and pay any difference if it was more expensive. VERY impressed with both Trident and Expedia for securing the reservations I had made. I was still a little nervous, but when I got to the hotel, there were no problems with check-in at all. They are true to their word with the damage deposit too. $50 USD as promised, and it was refunded just a couple of days after I checked out. The lobby was clean and the clerk friendly and polite. The sign out front just has a banner saying Trident Inn over the old Quality Inn sign, so watch out for that. Does this hotel have a few problems, yes. But the new owners are very obviously trying to correct them, and I observed work being done during my entire stay. There are also cameras installed both inside and outside. Maybe this happened after the break-ins in Jan 2020? The parking lot was well-lit and with the cameras, I felt safe and didn't worry about my vehicle or coming in at night. I think reviews are overly harsh sometimes, but the hotel could have been in worse shape when Yolo owned it. I paid less than half what a hotel, even in Slidell would cost, so the few problems were worth it. Also, don't expect a five-star hotel when you're paying half the average cost for a night. I hate it when people do that and review that way. The elevator worked. The room looked like the pictures. There was a fridge and microwave, both working and clean. Plenty of channels on the tv. All the lights worked. The bed was beyond comfy. I really enjoyed it. The room was very clean, and I had a comfortable stay. The A/C worked fine, so I kept cool... I like a very cool room. There was an in-room coffee maker, one of my must-haves, along with a luggage stand for the suitcase. My steamer quit working so it was great to have the iron and board. The hot water worked fine and there was plenty of it. I don't like people in my room, so I put the Do Not Disturb on the door. They didn't disturb my room as I requested. When I do that, I go get the things I need from the staff myself. This was where a problem arose for me and the reason I docked a star. I asked for coffee packets for the little unit in the room three times. I asked the staff in the hallway one day and they told me the didn't have any coffee. That is a major problem for me. I need a cup as soon as I wake up. Went to the front desk and there was a nice man who worked there and he went into the housekeeping room and got some for me. I didn't have enough to get through the week, so I went to the front desk to ask for more. I was only using two packets a day. The girl working called the housekeepers and AGAIN they tried to say they were out. I was more than a little annoyed this time and said that was unacceptable. After a little mild back and forth, they magically went and found more. That whole coffee packet situation didn't sit well with me. I don't do the hotel breakfasts. I always plan my meals ahead since I'm gluten-free and most hotels only offer gluten in the continental breakfast, so I can't comment on that. The only other negatives were as follows: There was a utility room upstairs at the end of the hall where the elevator was near the lobby (there are two elevators at either end) In there were broken a/c units and just garbage. It wasn't pleasant to look at. Wouldn't be a problem if they shut the door. Some things were in a state of disrepair. Like the spout for the tub. There was no backing it was just sticking out and looked unfinished. The vent cover in the bathroom was hanging down from the ceiling and it was dusty. The wall around the door in the bathroom at the bottom was worn away. There were little things like that, but none of them interfered with my routines, and for the price I got, I didn't mind. As I said, it seems like they are working overtime to reno the hotel. The desk clerk on the last night of my stay was so friendly. He went to get me coffee when I asked and didn't say they were out. He was running for city council and it was nice to chat with him and hear about how he wanted to change things for the better in the city where he'd grown up. All of the staff were pleasant, I just didn't appreciate being lied to about the coffee to try to maybe save a couple pennies? Don't know; it was just odd. The door to the room didn't line up right, so I couldn't lock the bottom deadbolt, but the bolt at the top worked so that was okay. The hairdryer only blew hot air on low, blew cold air on high, but I managed. Also, the door into the hotel at the back wouldn't close and was usually propped open. Should have been locked so only guests could access with a keycard for security IMO. Bottom line, it was comfy, safe and I had a pleasant stay. I would recommend this hotel and hope to stay there again next year. The drive to the Quarter is only about 15-20 minutes, depending on traffic. There is a Walmart across the main road as you come in, I-10 is a few feet away, gas station, IHOP, Papa Johns and other restaurants all nearby. If you're looking for perfection and five-star amenities, stay somewhere else and pay a lot more, lol.
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Date of stay: February 2020
Room Tip: The king size bed is super comfortable!
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3 Helpful votes
Blues Traveler wrote a review Jan 2020
1 contribution
I booked a room at this hotel and prepaid through Hotwire.com. Upon attempting to check-in at the front desk, I was asked for my driver's license and assumed that it was identification purposes. I was not asked about a confirmation number, itinerary#, or credit card info. So after "reviewing" my Tennessee driver's license, I was told that I'm on some sort of "do not allow" list and was refused a room. They suggested that I call the OYO customer service number. When I got a customer service agent on the phone, he didn't understand the problem and talked to someone at the front desk with my phone and still didn't understand the problem. So I had to find another place to stay. Fortunately Hotwire refunded my money. But how inconvenient it was drive from Memphis TN to New Orleans (5 hours) only to be refused a room that I had already paid for in advance. Strange. I'm not impressed with OYO at all.
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Date of stay: December 2019Trip type: Travelled on business
US$53 - US$86 (Based on Average Rates for a Standard Room)
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Quality Inn
United StatesLouisianaNew OrleansNew Orleans East / Ninth Ward / Read Boulevard East
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Frequently Asked Questions about The Trident Inn
What are some of the property amenities at The Trident Inn?
Some of the more popular amenities offered include free wifi, a pool, and free parking.
Which room amenities are available at The Trident Inn?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at The Trident Inn?
Guests can enjoy complimentary tea and free instant coffee during their stay.
Is parking available at The Trident Inn?
Yes, free parking is available to guests.
What are some restaurants close to The Trident Inn?
Conveniently located restaurants include Bullard Seafood & Grill, New Orleans Hamburger and Seafood Co, and IHOP.
Are there opportunities to exercise at The Trident Inn?
Yes, guests have access to a pool during their stay.
Are pets allowed at The Trident Inn?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Trident Inn offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at The Trident Inn?
The staff speaks multiple languages, including English, Spanish, and Hindi.
Are there any historical sites close to The Trident Inn?
Many travellers enjoy visiting Our Sacred Stories (15.1 km), Hermann-Grima House (14.9 km), and Beauregard-Keyes House (14.2 km).
Is The Trident Inn accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.