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SpringHill Suites New Orleans Downtown/Canal Street

1600 Canal Street, New Orleans, LA 70112
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (36)
Dining (17)
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Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 20/06/29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from SpringHill Suites New Orleans Downtown/Canal Street
Updated 20/06/29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#138 of 180 hotels in New Orleans
Get into the swing of things at SpringHill Suites New Orleans Downtown/Canal Street. Our all-new suites feature contemporary decor coupled with pillowtop mattresses, mini-refrigerators, microwaves and free Wi-Fi. You won't want to stay inside all day, however, as our convenient location in the revitalized Bio District is steps away from Tulane Medical Center, Mercedes-Benz® Superdome and Mahalia Jackson Theater. On the rooftop, you'll find our 24-hour fitness center. With cardio equipment, free weights and access to a variety of fitness classes, staying in shape on vacation has never been more seamless. Your heart will never feel as close to Louisiana as it does at SpringHill Suites New Orleans Downtown/Canal Street.
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Room & Suite (17)17
Full view
Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Bar / lounge
Breakfast available
Breakfast buffet
Meeting rooms
Convenience store
Non-smoking hotel
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Room features
Air conditioning
Room types
Non-smoking rooms
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65Reviews1Q+A16Room tips
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Popular mentions
Betsy wrote a review Mar 2021
New Brunswick, New Jersey79 contributions32 helpful votes
The location is unsafe, extremely isolated and literally desolate especially at night. It is located after walking past numerous unlit abandoned buildings and there is no open businesses. It is many blocks from the active downtown area. Nighttime is actually scary. The homeless are wandering the area constantly. There is a visible homeless encampment under the bridge. It is unsafe and was extremely uncomfortable for me alone with my teenage daughter. I have traveled everywhere and have never felt like this. I travel daily in urban areas like New York City and Newark, NJ and grew up in an urban area so I am no nervous Nellie either. This was not a good situation and I needed to move us after one night. In addition, when I made the reservation I was told prepackaged breakfast would be provided due to Covid but upon arrival I was told there was no food at all. All restaurants and bars in the hotel are closed. I was shocked. You would need to walk far to get any kind of even casual diner type breakfast because there is nothing but abandoned buildings by the hotel. The manager was very sweet when I spoke to him and shared my experience why I was moving to a safer Marriott location. I have always had wonderful experiences with Marriott hotels. This hotel location was a shocker even for a big city like New Orleans. We moved to a more centrally located Marriott and it was a very good and 100% different experience.
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Date of stay: March 2021Trip type: Travelled with family
2 Helpful votes
Response from Scott Campbell, General Manager at SpringHill Suites New Orleans Downtown/Canal Street
Responded 19 Apr 2021
Thank you for taking time the time to review the hotel and provide valuable feedback. We appreciate you booking with us and I am very sorry that we could not provide the services as expected. We take all concerns very seriously and will be looking at options to add an layer of safety and security to our guests'. Thank you again for your time and attention.
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WeDidThat wrote a review Feb 2021
Terceira, Portugal3 contributions2 helpful votes
First impression is the large angry woman behind the “customer service” desk. Your rude welcome begins with the feeling that your arrival has inconvenienced the lady at check-in. Her tone and head gestures are enough to make you want to sleep with the homeless people next door under I-10. I really think being mugged in a back alley off Bourbon Street would come with more pleasantries than checking into Springhill. Don’t bother complaining to management. The manager on duty, Demetrius, was standing there watching without a care in the world. Absolutely no intention of stopping his subordinate from arguing and talking down to the hotel’s patrons. The website and booking agencies list free breakfast. There is none. Do yourself a favor and pick a hotel with free parking. Our room had no view. Not a big deal since there is a rooftop lounge to hang out on. WRONG. It was not open and you aren’t allowed out there using your room key. The hotel was clean. I would rather have stayed in a dirtier hotel with good people than stay at Springhill.
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Date of stay: February 2021Trip type: Travelled as a couple
1 Helpful vote
Response from Scott Campbell, General Manager at SpringHill Suites New Orleans Downtown/Canal Street
Responded 03 Mar 2021
Thank you for taking the time to review the hotel. We appreciate your time and attention to providing this feedback. I am looking into this and will address your concerns with the staff. I apologize for the lack of attention that our team provided as this is not how we operate. Thank you again for your time. We hope to correct these short comings so that this experience is not replicated.
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Chris T wrote a review Oct 2020
Amory, Mississippi29 contributions35 helpful votes
My wife and I stayed at this property on October 19th and checked out on the 20th. I attended a class on the morning of the 20th. Before my wife checked out someone tried to enter her room. Thankfully she had the door block engaged. She asked the white male who he was and what he wanted. He did not answer. He was not wearing any identification. He kept trying to enter the room. He had a room key. She called the front desk and asked for help. First, she was told that they have her room on the camera and there's no one outside of her room. Our room was in side hallway where there was not a camera. She called back 2 minutes later when the person, who had a room key, tried to enter the room again. She called back and this time the front desk said it's housekeeping. It was NOT housekeeping. She called me and I asked her to call the front desk back and ask them to send someone up to escort her downstairs. The front desk refused, they flat out refused to do anything. I called the front desk pleading them to do something and they refused. I asked to speak to her supervisor, she argued with me for 2 more minutes before transferring me to the voicemail of Scott Campbell. I left a message for him to call me. Thank God my wife made it out of the hotel. The stranger had a room key that opened her door. 2 days later Mr. Campbell called me. He said that the person was maintenance and he didn't know why he wouldn't identify himself as a staff member and why he wasn't wearing any hotel identification. He offered to reimburse me for the cost of the hotel stay. I told him money wasn't important to me, that the most important thing was the safety of my wife and hoping that Marriott would be there for her when she needed them. They weren't, Marriott failed my family terribly. I asked on October 23rd for his supervisor to call me. To date I have not heard back from Marriott Corporate. My reference number for this matter is 240347919. So let me be clear - when an unidentified stranger tried to enter my room and my wife called the front desk asking for help, she was told: 1. We have the camera on your room and no one if there [WRONG!!!!!], then it was oh it's housekeeping [WRONG!!!!!] and finally, they refused to do anything except lie and argue with my wife and then me. I have waited a week for Marriott to call me. They have not. I may very well never stay at another Marriott property again. I don't want their money for service recovery, I wanted someone to be there for my wife when she needed their help. This property failed miserably on every imaginable level.
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Date of stay: October 2020
Trip type: Travelled on business
5 Helpful votes
Response from Scott Campbell, General Manager at SpringHill Suites New Orleans Downtown/Canal Street
Responded 10 Dec 2020
Thank you for taking the time to review the Springhill Suites. We apologize for any inconvenience and angst that this incident has caused. I appreciate the opportunity to have spoken with you directly regarding this matter.
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Peter W- Jersey City NJ wrote a review Sep 2020
Atlanta, Georgia13 contributions22 helpful votes
I had the pleasure of staying at the Springhill Suites Canal Street from September 24th to 26th 2020. The reason I made the trip to New Orleans was not for a great reason. I was attending a funeral of a past co-worker, so the trip was not one that I was coming to enjoy the city at this time. As I used to live in New Orleans for many years I know how southern hospitality is done down in the Crescent city. And I must say that I experienced the best customer service throughout my entire stay. Michael Lambert is to mention. I travel all over the country but Mr. Lambert was by far the most professional hotelier I have ever encountered. As soon as I walked in the hotel he welcomed me with a smile and a gracious warm welcome to his hotel. You could tell he loved what he does and he was proud of his hotel. I explained that I was in town for a funeral for a past co-worker in the hotel industry. He knew the team member that means he is connected to the community and just is very knowledgeable.. Mr. Lambert also adjusted my reservation to ensure I could stay in the same room the second night as my travel plans changed. Michael wants to learn all about the Hotel Industry. Not only is he a wonderful Front Desk agent he also is a Bartender for the hotel. I also noticed he pitched in wherever he was needed he is a team player. Michael has a bright future within the Springhill Suites Canal Street. He also will have a bright future in this industry. Michael is the definition of how service should be everywhere and good service is hard to find in any business now and days.. The morning front desk team was outstanding on 9.25.20. I did not catch there names however they should be recognized for there service. Hotel was very nice. It is a new property and the rooms are clean, fresh and modern they did a great job of cleaning my room per COVID guidelines. Every guest and team member had a mask on and I appreciated that as I felt safe. My two night stay was wonderful. I am so glad i decided to stay at the Springhill. The hotel is about a mile from Bourbon. The view on the roof is amazing it is closed now due to COVID, however I was able to look out the window to see the setup. I can say I will stay at this hotel when my travels bring me back to the city I love and used to love in. Thank you to Scott Campbell as he is the General Manager, I received an email from him asking how my stay was. That was amazing, you can see by his leadership that the team is so great because of how he leads his team. No doubt if you are planning to visit New Orleans choose the Springhill! Thank you to everyone! Peter Wenzell
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Date of stay: September 2020
Room Tip: 602 is a great room. King size bed and nice spacious suite.
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2 Helpful votes
Response from Scott Campbell, General Manager at SpringHill Suites New Orleans Downtown/Canal Street
Responded 06 Nov 2020
Thank you Mr. Wenzell. We appreciate the time and attention that you took in providing this wonderful feedback. I will be sure to share this with the team. They will be thrilled that you enjoyed your visit and that the hotel met your expectations. It is great to hear from you and please reach out to me any time, so that I can handle your reservations or questions personally. Thank you again for staying with us. Scott
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Sue W wrote a review Mar 2020
San Antonio, Texas14 contributions19 helpful votes
The staff here have done all the could you help make our stay enjoyable. From trying to get us in a room early to giving us free water while we waited. My husband and I did have a good laugh....we waited extra time to get a room with a view. The view ended up being a drained pool and the back of another building. However, the room is fabulous and again, the staff so helpful, we just got a good laugh and funny memory of our stay. We were able to walk to a lot of destinations including Bourbon Street. I would definitely recommend this hotel!
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Date of stay: March 2020Trip type: Travelled as a couple
1 Helpful vote
Response from SHTPSNOLAGM, General Manager at SpringHill Suites New Orleans Downtown/Canal Street
Responded 22 Apr 2020
Thank you for your time and attention to reviewing the Springhill Suites. We appreciate the valuable feedback so that we can address these issues with our team. We appreciate the nice comments about the staff and room product. We hope to have another opportunity to WOW you. Thank you for staying with us. Best, Scott Campbell
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US$100 - US$431 (Based on Average Rates for a Standard Room)
United StatesLouisianaNew OrleansCentral Business District / Warehouse/Central Business District
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Frequently Asked Questions about SpringHill Suites New Orleans Downtown/Canal Street
Which popular attractions are close to SpringHill Suites New Orleans Downtown/Canal Street?
Nearby attractions include Seven Three Distilling Co. (0.3 km), St Louis Cemetery No 2 (0.3 km), and NOLA Historic Tours (0.4 km).
What are some of the property amenities at SpringHill Suites New Orleans Downtown/Canal Street?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
What food & drink options are available at SpringHill Suites New Orleans Downtown/Canal Street?
Guests can enjoy free breakfast and a lounge during their stay.
Is parking available at SpringHill Suites New Orleans Downtown/Canal Street?
Yes, parking is available to guests.
What are some restaurants close to SpringHill Suites New Orleans Downtown/Canal Street?
Conveniently located restaurants include WeDats Chicken & Shrimp, We Dat's Chicken & Shrimp, and Pho Tau Bay Restaurant.
Are there opportunities to exercise at SpringHill Suites New Orleans Downtown/Canal Street?
Yes, guests have access to a fitness centre during their stay.
Does SpringHill Suites New Orleans Downtown/Canal Street offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to SpringHill Suites New Orleans Downtown/Canal Street?
Many travellers enjoy visiting Our Sacred Stories (0.6 km), Hermann-Grima House (0.9 km), and Longue Vue House and Gardens (4.9 km).
Is SpringHill Suites New Orleans Downtown/Canal Street accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.