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InterContinental New Orleans

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444 St Charles Avenue, New Orleans, LA 70130-3106
COVID-19 update: See the added health and safety measures this property is taking.Read more
5 people are viewing this hotel
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US$244
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Free cancellation until 21/12/08
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US$244
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Free cancellation until 21/12/08
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US$247
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (618)
360
Panoramas (9)
Room & Suite (387)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from InterContinental New Orleans
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#42 of 180 hotels in New Orleans
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Bronze level
InterContinental New Orleans enjoys one of the city's most coveted locations: two blocks from the French Quarter, four blocks from Harrah's New Orleans, six blocks from the riverfront and come Mardi Gras time a front row spot on the St. Charles Avenue parade route. The Morial Convention Center, Uptown and the Louisiana Superdome are also within walking distance.
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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Rooftop pool
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
On-demand films
Safe
Iron
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Green
Languages Spoken
English, French, Spanish
2333Reviews120Q+A100Room tips
Traveller rating
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Popular mentions
tim p wrote a review Yesterday
2 contributions
We stayed at the Intercontinental June 9th - June 13th, 2021 for a wedding in New Orleans. We had 15 rooms in our wedding party for family and friends. The staff were outstanding during our stay. This was despite a labor shortage for bars, restaurants and hotels in New Orleans. Everyone just seemed to pitch in and do whatever was needed to ensure everyone had a good time. It was easy to see the team work of the staff to help each other and the guest. The staff were very gracious with helping us get to our rooms and ensured we had everything that we needed for the wedding. The front desk ensure our family were close to each other on our floor. The food and happy hour at the restaurant was very good and staff were friendly. We talked to several people that came for happy hour or to eat but they weren't actually staying at the Intercontinental. We did a family brunch on Saturday 6/12 for our family staying at the hotel and it was perfect. They setup a champagne and a bloody mary bar in the beginning so everyone had time to have a drink and talk. They setup a breakfast buffet for us with a good variety of food. The wedding and our stay at the Intercontinental was a great success.
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Date of stay: June 2021
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Sharisse B wrote a review 20 Jun
Stafford, Virginia2 contributions3 helpful votes
I have not stayed as of yet! But, if the services I have received from Vivian, the Assistant Front Office Manager, is any indication of the level of I will receive when I do, I cannot wait! Vivian went above and beyond to ensure I was able to prepay for my hotel services without any issues. I had spoke with her the prior Friday and I was informed I would receive a payment link to complete to prepay. I waited until Sunday but, did not receive it. I emailed the front desk let them know what happened and mentioned I couldn’t remember who I spoke with. Vivian responded right away and took accountability! She said it was her and explained the email she had for me kept returning her email as non-deliverable! She had the right email address now and sent the link and the issue was resolved in a matter of minutes. Each time I had a question, she immediately responded! Great personal customer service! Thank you, Vivian!
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Date of stay: June 2021Trip type: Travelled with friends
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Cherurlove wrote a review 14 Jun
Aptos, California1 contribution
The front desk woman was awesome!! Helped to upgrade to a suite that was unbelievable! The restaurant in the hotel,Trenesse, was also amazing. Staff (especially Dominique) and food (a little pricey) made my dining experience awesome!
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Date of stay: June 2021
Value
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Location
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Response from John Romano, General Manager at InterContinental New Orleans
Responded 1 week ago
Dear Cherurlove, Thank you very much for the 5 star review of our hotel. We appreciate that you took the time to write about your experience and the great service provided by our team. As you know, our city is open as well as our signature restaurant Trenasse. Please tell your friends about your stay and come back to visit very soon. John Romano
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Ethan J wrote a review 14 Jun
Portland, Oregon12 contributions9 helpful votes
The Intercontinental brand is supposed to be a high-end luxury hotel. This is not that. I assume because of the pandemic, the hotel is being run as if it were a much lower class place. It feels like a Holiday Inn. The rooms are nice enough, but the whole hotel is just jammed full of people, and the staff just can’t seem to keep up. For example, I just tried to call the front desk THREE TIMES from my room, and nobody answered the phone. The hotel’s website says they’re fully up and running, but they’re really really not. Daily housekeeping? Nope. Room service? Nope. Minibar? Empty, and you can’t even use it as a fridge. Valet parking? Sure, but it might take you half an hour or more to get your car back. And look, let’s be frank- when you book at an Intercontinental, you expect to be staying with a certain class of people, i.e. not Holiday Inn people. But because this hotel is a relative bargain, well, here are all the young party people and families with screaming children you didn’t want to spend time with on your vacation. New Orleans is great. If you want a luxury hotel, there’s a Ritz on Canal. If you want a jumped up Holiday Inn, this is your place.
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Date of stay: June 2021Trip type: Travelled with family
Room Tip: Don’t.
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1 Helpful vote
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Response from John Romano, General Manager at InterContinental New Orleans
Responded 1 week ago
Dear Ethan J, Thank you for your review of the hotel. We are very sorry that you did not receive the normally high level of service that our guests are accustomed to. Because your review is confidential, please email me at john.romano@icneworleans.com with your contact information. We would like to make contact with you for follow up. John Romano
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Ken C wrote a review 13 Jun
Gulfport, Mississippi63 contributions22 helpful votes
Always enjoy this hotel great staff from parking, front desk to housekeepers. Always a smile on their faces and just nice. The restaurant on-site has great food and great staff the pig skin appetizer was great and good Mojitos. Plus they had 10 year old Pappy boubon a BIG PLUS
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Date of stay: June 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from John Romano, General Manager at InterContinental New Orleans
Responded 1 week ago
Dear 383kenc, Thank you very much for the 5 star review of our hotel. We appreciate that you took the time to write about your experience and the great service provided by our team. As you know, our city is open as well as our signature restaurant Trenasse. Please tell your friends in Gulfport, MS about your stay and come back to visit very soon. John Romano
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PRICE RANGE
US$111 - US$321 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
new orleans intercontinental, intercontinental new orleans
LOCATION
United StatesLouisianaNew OrleansCentral Business District / Warehouse/Central Business District
NUMBER OF ROOMS
484
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Frequently Asked Questions about InterContinental New Orleans
Which popular attractions are close to InterContinental New Orleans?
Nearby attractions include Escape My Room (0.4 km), The Sazerac House (0.3 km), and Clue Carre - New Orleans' First Live Escape Game (0.3 km).
What are some of the property amenities at InterContinental New Orleans?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at InterContinental New Orleans?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental New Orleans?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at InterContinental New Orleans?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to InterContinental New Orleans?
Conveniently located restaurants include St. James Cheese Company, Criollo Restaurant, and Desi Vega's.
Are there opportunities to exercise at InterContinental New Orleans?
Yes, guests have access to a pool and a fitness centre during their stay.
Is InterContinental New Orleans located near the city centre?
Yes, it is 0.7 km away from the centre of New Orleans.
Are any cleaning services offered at InterContinental New Orleans?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at InterContinental New Orleans?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does InterContinental New Orleans offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.