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Embassy Suites by Hilton Hot Springs Hotel & Spa

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Traveller (332)
Room & Suite (166)
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About

#16 of 49 hotels in Hot Springs
Location
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Value
GreenLeaders Bronze level
Embassy Suites by Hilton Hot Springs Hotel & Spa located in the Ouachita Mountains is adjacent to the Hot Springs National Park and attached to the Hot Springs Convention Center that offers 360,000 sq. ft. of meeting space. It is the only full service all suite property in Hot Springs. On-property outlets include Spa Botanica, Cascades restaurant and the Marketplace Gift Shop. Amenities include complimentary full cooked-to-order breakfast, evening reception with complimentary snacks and cocktails, shuttle service to numerous attractions, indoor pool, hot tub, fitness center and business center. Area attractions close by or a short drive away include Historic Bathhouse Row, Oaklawn Thoroughbred Racing and Gaming, Magic Springs Theme and Water Park, Garvan Woodland Gardens, Historic downtown with great shopping galleries and restaurants, Hot Springs Mountain Tower, Superlift Off Road Vehicle Park, Lakes Hamilton, Ouachita and Degray and much more.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Business Centre with Internet Access
Paid private parking on-site
Parking
Wifi
Paid wifi
Pool / beach towels
Indoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Vending machine
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Massage
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Room service
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Mountain View
Family
Languages Spoken
English
Hotel links
Special Offer:Price Match Guarantee
1,918Review24Q+A100Room tips
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Jamie S wrote a review 10 Mar
1 contribution
We felt so unwelcome. They are unprepared for their guests. They can’t provide the service they say they offer. Corners are cut and they are unable to fulfill basic requests like towels and foldaway bedding and they make you feel like a burden for asking. How are 3 towels going to work for my reservation for 5? The room is advertised as sleeping six. It’s not like we snuck people in. Definitely don’t stay here for the happy hour or breakfast. They will make you feel like a lowlife for using to service that was part of your paid stay here. Overall, I can’t help but think this is a management issue. I would rather have basic hotel things like fresh water in the lobby or enough towels for the number of guests in the room instead of 2 free drinks that come with rude service. $250/night and the Hilton logo should get you better than this.
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Date of stay: March 2024
Value
Location
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Trip type: Travelled with family
Room Tip: Many people smoking right outside of the entrance.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Marketing at Embassy Suites by Hilton Hot Springs Hotel & Spa
Responded 1 week ago
Dear E2999BWjamies, I am deeply sorry to hear that we did not meet your expectations during your stay with us. We always strive to provide exceptional service and experience to our guests, and I apologize for letting you down. Your loyalty to our brand is highly valued, and your feedback is greatly appreciated as it helps us improve our services for future guests. We hope to have the opportunity to make it up to you and provide you with a better experience in the future. Thank you for choosing our property and we look forward to seeing you again. Sincerely, Alan Sims General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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sk8indel wrote a review Mar 2023
Delaware124 contributions23 helpful votes
Hotel's Favourite
Decor is a bit older, but rooms were large and clean with large windows (some of which actually opened). Easy walk to town in nice weather. Parking was posted as $10/day, but we weren't charged, which was nice. Typical Embassy Suites breakfast with made-to-order omelette station. Happy hour included a menu of alcoholic beverages and hummus/crackers/cheese.
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager , Marketing at Embassy Suites by Hilton Hot Springs Hotel & Spa
Responded 04 Mar 2023
Dear sk8indel, It sounds like you enjoyed yourself during your time with us! Thank you for this excellent review and, more importantly, for being our guest. We appreciate your patronage and hope you find yourself in Hot Springs again soon. Best, Alan Sims General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JBretteD wrote a review 03 Mar
Glen Carbon, Illinois549 contributions138 helpful votes
Standard Embassy suites room wise, everything was as expected. As a Diamond, I see a lot of ES's. The happy hour was very good, no 'drink coupons' or small list of cheap beer and drinks, you could sit at the bar and order a higher quality than I have seen in some time. Location is good, perfect for walking a few blocks and being able to hike in the National Park/mountain in downtown Hot Springs. Breakfast was the standard ES breakfast with the made to order eggs, etc. No complaints at all, delivered exactly as expected.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Marketing at Embassy Suites by Hilton Hot Springs Hotel & Spa
Responded 2 weeks ago
Dear JBretteD, It is wonderful to hear that staying at the Embassy Suites by Hilton Hot Springs was everything you expected it would be. Thank you so much for being our valued guest and taking the time to share this tremendous account of your experience. We appreciate your kind words and look forward to your return. Best, Alan Sims General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ediegretchen wrote a review Feb 2024
Colorado Springs, Colorado83 contributions47 helpful votes
Despite a couple conferences occuring at the hotel, we had a very nice, quiet and very comfortable stay in late Feb 2024. Had our dog along and everyone was so kind and friendly to her. Breakfast was awesome as usual at Embassy Suites. Stay here for a delightful visit.
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Date of stay: February 2024Trip type: Travelled as a couple
Room Tip: Get the made to order omelet ... excellent ingredients choice and fresh!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Marketing at Embassy Suites by Hilton Hot Springs Hotel & Spa
Responded 3 weeks ago
Dear ediegretchen, Your comfort is our top priority, so it’s wonderful to know our friendly service, comfortable accommodations, and awesome breakfast made for a great stay! I look forward to sharing your compliments and hope we can welcome you again soon. Best, Alan Sims General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ben wrote a review Feb 2024
Olive Branch, Mississippi25 contributions5 helpful votes
I have really become a big fan of Embassy Suites. They all seem to have a high level of excellence. This hotel is wonderful and I would definitely stay here again. My only concern is the lady cooking the breakfast. Each Embassy I have stayed at has a very happy cheery morning person cooking. All guests should be greeted with a smile in the morning. This lady looked unhappy in her job and was quite curt with not only me, but also the guests who came behind me as I waited for my omelet. She got very agitated with the lady behind me for simply taking too much time to decide. It wasn't crowded either!!
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Date of stay: February 2024
Value
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Marketing at Embassy Suites by Hilton Hot Springs Hotel & Spa
Responded 4 weeks ago
Dear Junaluska88, We appreciate it when guests express their desire to stay with us again! Thank you for providing us with your feedback and highlighting areas where we can improve. Our objective is to be the leading hotel in the region, and our guests play a pivotal role in helping us reach that target by sharing their opinions about our hotel. We hope you can find a reason to visit us again soon! Best, Alan Sims General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Christopher R wrote a review Feb 2024
1 contribution
This hotel was disgusting. We had booked a corner suite and upon arrival our lamp had wires hanging out of it, ripped carpet, shredded curtains with blood spatter on them, holes in the wall, springs coming out of the mattress that was dirty and a dirty shower. After capturing pictures to show the staff it was blown off and told to me that “ok we will write down that complaint so you won’t be charged for any damages” Being that we were here for a tournament at the convention center we thought staying at the adjacent hotel would be nice. I wasn’t the only one with issues as another family had their facet blow off the wall and land in the tub. Embassy Suites should be ashamed of themselves. Don’t waste your money on this place!
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Date of stay: February 2024
Value
Location
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Marketing at Embassy Suites by Hilton Hot Springs Hotel & Spa
Responded 12 Feb 2024
Dear christopherrX3588SX, Thank you for taking the time to provide feedback on your recent stay. I was disappointed to read your review. Please accept my sincere apologies for the housekeeping issues you experienced, and for any lack of attention to detail. This is not typical of our service. I want you to know that your comments have been shared with upper management and will be addressed. We appreciate your review and hope to have the opportunity to provide you with a more enjoyable stay in the future. Sincerely, Alan Sims General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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RunTailgateRepeat wrote a review Jan 2024
Raleigh, North Carolina130 contributions33 helpful votes
This hotel is a bit off the main drag but a very quick and easy drive from the national park. We arrived late, but the staff was very attentive and answered any questions. Self parking does have a fee, which is a bit annoying considering there is a HUGE parking lot. Our room was clean and to be expected. The breakfast staff was very attentive and removed dirty plates quickly!
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Marketing at Embassy Suites by Hilton Hot Springs Hotel & Spa
Responded 31 Jan 2024
Dear RunTailgateRepeat, Thank you for taking the time to share your experience with us. Your review serves as a great motivation for us to continue working towards our goal of providing the best accommodations and service to our guests. Your kind words are a testament to the efforts of our entire team, and we are grateful for your recognition. We hope to have the pleasure of hosting you again and being your preferred hotel choice in the future. Best, Alan Sims General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sarah K wrote a review Dec 2023
3 contributions
Hilton should be embarrassed with the state of this property. I booked one of the most expensive rooms available, a 2 queen premium corner unit suite ( room 828) which included snacks and nonalcoholic beverages. The room should have been condemned. Carpet dirty and lifting, drapes shredded with scattered holes and all stitching at bottom torn, parts of the couch were shredded and appeared to have been eaten by an animal, couch was also faded and flat with staining everywhere, tables scratched and worn out, bathroom curtain had pink lipstick stain, beds were worn out with stains all over the box spring and platform. The fixtures didn’t match ( like they started to do upgrades but stopped at one half the bathroom door handle) and there were also a few areas of damage to walls that were partially repaired but lacked paint. Snacks and drinks were only replenished once and not daily as was expected per the contract. Pool was ok but no one brought towels the 5 nights we were there. Breakfast also ok but often no plates or utensils so it wasn’t really usable. Parking is a joke, $10/day and if they are busy you will be parking on the street. It doesn’t appear to be monitored in any way, probably don’t pay for that at all. The evening reception was a single table of cubed cheese and crackers. The staff was nice and they tried to keep up, especially the breakfast staff, the hotel was busy and oversold and it just wasn’t manageable. My recommendation is to not stay here. Stay in the newer section of Hot Springs by Lake Hamilton. Everything looked nice in that part of town. This place was a dump.
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Marketing at Embassy Suites by Hilton Hot Springs Hotel & Spa
Responded 02 Jan 2024
Dear Sarah K, Thank you for sharing a review of your recent stay. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from us. The details definitely do make a trip, and we regret we missed the mark. Your feedback provides us with the valuable information we need to improve communication. We appreciate your patronage and hope to see you again soon. Sincerely, Alan Sims General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lisa F wrote a review Dec 2023
Pittsburg, Texas28 contributions29 helpful votes
I write this review as we are still at hotel. Check in: I had done a check in the evening before arrival time at 4. The hotel app did our room, which I was good with. Arrived around 3:45 was told rooms would be ready about 30 minutes. Waited around in lobby went back at 4:15 was told it would be ready when it’s ready. Finally at 7 our rooms were ready. I was told it was because of late check outs. My opinion not acceptable. Friday take the gkids swimming no towels, bring towels from room. On the way to room I see housekeeping ask for towels was told no. I go down to front desk ask for 3 towels and an extra pillow at 3. They put it into their system. 6:30 still no towels and pillow, go back downstairs they say 20 more minutes… 20 minutes later I’m still waiting. What has happened to this hotel that I’ve stayed at several times. I’m not a satisfied Diamond member. Management please feel free to reach out to me.
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Marketing at Embassy Suites by Hilton Hot Springs Hotel & Spa
Responded 04 Jan 2024
Dear lisaf37, We are deeply sorry for the unpleasant experience you had during your stay. We apologize for not having a room ready for your arrival and for not providing you with the requested towels promptly. This is not the level of service we aim to provide, and we are continuously working to improve the quality of our service. We hope that you can give us another opportunity to show you the exceptional experience our guests expect from us. Once again, please accept our sincere apologies for the inconvenience, and thank you for taking the time to provide us with your feedback. Sincerely, Alan Sims General manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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RR6019 wrote a review Dec 2023
Dfw4 contributions3 helpful votes
We stayed for two nights as a getaway trip. We checked in had a reservation as a Hilton Honnor Member, first the room they assigned us was on a lower floor. As a Honors Apps requested a highler floor, when I asked for a high floor roo, she said they were sold out, she couldn't do anything about it. Check in went to the room, room was not done, bed still not made, but looks like the restroom complited had towels laying on the rack. Even I didn't want to go downstairs to see yhat rude gale again she gave a new room no appologies.. Went to the second room, open the door my wife says I smell URINE, do you smell anything. I told her I do smell something but can't tell it. When downstairs for Happy Hours that another chapter waiting in a long line to be serve. Next day my wife found the URINE was on the tab floor had a big stains..... We complain about it, they just apologize, they didn't offer anything for it, just we apologize.........i have the picture cannot add it to the comment
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Date of stay: December 2023Trip type: Travelled as a couple
Room Tip: Check everything before you settle in your room.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Marketing at Embassy Suites by Hilton Hot Springs Hotel & Spa
Responded 30 Dec 2023
Dear RR6019, Offering clean rooms is undoubtedly one of our standards, however, so is providing exceptionally friendly service. I sincerely apologize that we fell short of achieving both of these expectations. Your feedback is appreciated, as we will use it to foster improvement in our goal of providing the best hotel experience in our area. Thank you for staying with us, and please come back soon for an improved visit. Sincerely, Alan Sims General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
R 2,396 - R 4,773 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
embassy suites hot springs hotel hot springs, hot springs embassy suites
LOCATION
United StatesArkansasHot Springs
NUMBER OF ROOMS
246
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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EMBASSY SUITES BY HILTON HOT SPRINGS HOTEL & SPA - Reviews & Price Comparison (AR) - Tripadvisor

Frequently Asked Questions about Embassy Suites by Hilton Hot Springs Hotel & Spa
Which popular attractions are close to Embassy Suites by Hilton Hot Springs Hotel & Spa?
Nearby attractions include A Narrow Escape (0.6 km), Escape Hot Springs (0.5 km), and Fordyce Bathhouse (0.6 km).
What are some of the property amenities at Embassy Suites by Hilton Hot Springs Hotel & Spa?
Some of the more popular amenities offered include an indoor pool, free breakfast, and an on-site restaurant.
Which room amenities are available at Embassy Suites by Hilton Hot Springs Hotel & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Embassy Suites by Hilton Hot Springs Hotel & Spa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Embassy Suites by Hilton Hot Springs Hotel & Spa?
Yes, free parking and paid private parking on-site are available to guests.
What are some restaurants close to Embassy Suites by Hilton Hot Springs Hotel & Spa?
Conveniently located restaurants include Kilwins, The Pancake Shop, and Ohio Club.
Are there opportunities to exercise at Embassy Suites by Hilton Hot Springs Hotel & Spa?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is Embassy Suites by Hilton Hot Springs Hotel & Spa located near the city centre?
Yes, it is 0.4 km away from the centre of Hot Springs.
Are any cleaning services offered at Embassy Suites by Hilton Hot Springs Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Embassy Suites by Hilton Hot Springs Hotel & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Embassy Suites by Hilton Hot Springs Hotel & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.