I stayed from April 7 - 11 for my sons wedding, it was located near to the venue. It was clean but smelled like its been closed without any ventilation for a long time. You know never opening up the place to air it out, like an older persons house And it was outdated needs to be updated. They didn't even provide those complimentary shampoo and condition only those small bars of soap - ONE in each bathroom. I didn't expect to be stocked but damn. Pillows were harder than I've slept on wasn't comfortable. Bed was ok The Information paper I received said to make sure all dishes were cleaned and all trash thrown out. Ok no problem. I go to check out. HERE IS WHERE I GOT PISSED OFF I was informed of an 85.00 dollar cleaning fee - which i was never told about when I checked in. It was on the site I used to book room of course fine print. My thing is if you are CHARGING a cleaning fee WHY DO I HAVE TO CLEAN AND THROW OUT THE TRASH Next time I'll make sure I read the fine print before booking. Doubt I'll stay again too bad cause it's in a good location…
I booked through the facility vs VRBO, etc. I had looked at other, similarly priced places via VRBO and the owners rejected my request, so I went back to Shorewalk. To be candid, it’s about what you should expect. Not in the least bit fancy, (keep in mind these units are individually owned so some might be more updated), there are a few minor complaints you have to expect; e.g. in my unit, knives aren’t sharp, cooktop pans are worn and scratched Teflon (not good for your health!), toilet seats loose, kitchen wastebasket has no top and with no disposal, stinks after awhile, glass shower door doesn’t close completely, decor etc old....you get the picture. BUT, for the price I’m pretty sure it’d be a bit tough to find a better deal. For 33 days from near end of December to end of January I paid less than $100/day…
I made reservation on Tuesday, August 20th for Saturday, August 31st thru Monday, September 2nd. On August 24th Hurricane Dorian quickly evolves from a tropical wave to a tropical storm in the Atlantic. I was aware of the no-cancellation policy and I was hoping I wouldn’t have to cancel due to the hurricane. On August 27th, four days before check-in, the forecasted storm track had the hurricane making land fall somewhere in central Florida area. Having lived in Florida and experiencing the damage done by hurricanes in the past to my house, I decided the prudent thing to do was to try and cancel my reservation. At that point I contacted Booking.com by email and received a reply. The reply stated; they received the cancellation request and asked the property to make an exception for your reservation. Their reply added that if I have any further questions, I should contact the property. Having the apparent support of Booking com, my next step was to contact the property directly. I was wanting the property to make an exception due to the extenuating circumstances. On August 28th, three days before check-in, the storm began to strengthen and continued to maintain its track. At that point I emailed the property directly and called the number provided. There was no answer and left a message both times. Both attempted contacts with the property did not produce a reply. On August 29th, two days before check-in, the storm continued to strengthen to a category 2 and further strengthening forecasted to a possible category 3 or 4 and maintained its track towards Florida. At that point I made my last attempt to contact the property and again received no response. I tried again in January finally I was able to talk to a real person who gave me a ph# and email address of the property owner. I emailed them and texted them and finally got a text message from saying they where out of the country and would contact me when they returned. Some weeks later I agained reached out to them again and finally received a response. Bascially they said via text that they don't have my funds because Booking.com is holding because I never checked in to the property. Once I checked in they will get paid. I suggested that since I never checked and already paid for it I could reserved the property for another weekend, but she balked saying I would have to make a new reservation with Booking.com. Finally was able to talk to someone at Booking.com. The representative called the property owner and she said she wasn't going offer me a refund because I didn't canceled in time. So she flat out lied to me!! It was more important for them to keep my money than to do the right thing! I personally will neve make a reservation there again. These property owners are unscrupulous. This is a warning of buyer beware for this property.…
we have been here quite a few times over the last 25 yrs.. and to be honest I don`t think a lot has been done in the way of renovation etc. The apartment we were in was old. E.g one of the bedroom lights was fixed with a lot op tape etc.. Kitchen was old, and the coffee machine looks very worndown, as do the kitchen cupboards.. Silverware, cups etc were old, not one matching set.. Also a safe is missing.. and a laundry rack.. Everytime we are visiting SHorewalk we buy one..and leave it behind. BUt on the other hand.. location is ok (just don`t aware to don`t be put in an hotel close to the supermarket. the airco/trucks of the shop are very loud.
I NEVER leave reviews but I have just experienced the worst customer service EVER. I am not a hard person to get along with and Im not hard to please. But I just called the number that was on my confirmation email to amend dates for a planned trip that is about one month away (Mind you this number is directly connected to my confirmation meaning I push the call button and it dials). The lady (Alice Kayhill) that answered was the rudest and most disrespectful person that I have ever in my life encountered! That is no exaggeration. She asked for my name and that was it... she did not even try to look up my booking or confirmation number. She then told me that they did not handle privately owned vbro or booking.com and told me I needed to call them. At that point, I thought maybe I was looking at the wrong reservation email so I once again pushed call on my exact reservation confirmation. The lady Alice Kayhill (not even sure if thats her real name) picks up, hears my voice and immediately says Oh my God. I just told you..... I dont even know what she said after that because I was so distraught. Finally after trying to explain my circumstances while she is continuously cutting me off, I ask to speak to a manager or get a 1-800 number. SHE HANGS UP THE PHONE! I ended up googling booking.com to get the help I needed (Much better experience). Had it not been for the lady I spoke to from booking.com, I probably would have canceled my reservation all together. I am 40 years old and have Never been treated like that before in my life. They should change the direct number that is connected to confirmation emails from booking.com or have the person answering the phone equipped with phone numbers (for example: booking.com 1-470-363-2501) that people can be directed to in order to recieve the proper help they need!…
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing