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SpringHill Suites Little Rock West

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306 Markham Center Dr, Little Rock, AR 72205-1570
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (51)
Room & Suite (31)
Dining (8)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 20/06/29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from SpringHill Suites Little Rock West
Updated 20/06/29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#42 of 68 hotels in Little Rock
Location
Cleanliness
Service
Value
All New Marriott Suites Hotel in West Little Rock
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Room & Suite (31)31
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Business Centre with Internet Access
Meeting rooms
Baggage storage
Parking
Wifi
Indoor pool
Heated pool
Breakfast buffet
Convenience store
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Quiet
Hotel links
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Location

Full view
55Somewhat walkable
Grade: 55 out of 100
28Restaurantswithin 1 km
1Attractionwithin 1 km
181Reviews4Q+A22Room tips
Traveller rating
  • 81
  • 48
  • 31
  • 15
  • 6
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Popular mentions
Paris Tatum wrote a review 16 Jan
2 contributions2 helpful votes
Receptionist struggled with reservation (took 32 minutes to check in). Brought chips and drinks in for 6 boys (which at the time of reservation, I verified I could have food in the rooms abs was told about the pool policy). Denied at the door abs was told we would have to allow housekeeping to determine if we could stay. 6 housekeepers publicly voted us out of our reservation because they didn’t want to clean the rooms after (this was after understanding I would be charged a $250 room clean up fee is if it was trashed). The GM was called and had given us an option to stay and not bring the food. After deliberating with the young boys, we decided to take that option, but the front desk clerk told me she was washing her hands of the situation and immediately canceled the reservation. I wasn’t upset about the rules and limitations (even though I cleared everything prior to confirming the reservation). I was upset at how it was communicated and the staff feeling the need to vote (as if they really could) on whether we could stay! They should really shut the place down. I was disappointed upon arrival. It looks like a dump with new paint.
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Date of stay: January 2021Trip type: Travelled with friends
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tenntravelguy wrote a review Dec 2020
Hendersonville, Tennessee237 contributions51 helpful votes
Had a really good rate for Thanksgiving weekend at the Spring Hill Suites. The double bed suite was very spacious. The pantry by the front desk was fully stocked and the pool was very warm. Breakfast even for Covid was something left to be desired. Not good choices and was not very well kept up with plentiful items for everyone. Staff was friendly and cleanliness of the suite was top notch.
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Date of stay: November 2020
Rooms
Cleanliness
Service
Trip type: Travelled on business
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Samantha F wrote a review Oct 2020
1 contribution
I loved this hotel with their friendly service, clean rooms and great price ! But on the other hand the beds were very uncomfortable and unfortunately I did not get much rest ! If they would replace beds and raise their tvs up higher this place would have been perfect !
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Date of stay: October 2020Trip type: Travelled with family
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Rebecca C wrote a review Sep 2020
Griffith, Indiana79 contributions56 helpful votes
I stayed here in August 2020. This was probably my 4th or 5th stay at this hotel. In the past, the hotel was clean and the staff was very helpful and nice. After this last stay, I will not plan to stay there again. It was awful. I stayed there for 5 nights, 6 days, and if I did not have a prepaid reservation, I probably would have left. I still almost left, but it was too much of a hassle to move all of our stuff because we were traveling with all of my son's college stuff because he was moving into this dorm. First off, the hotel has taken a major turn for the worst since I last stayed there in December 2019. I understand there is a global pandemic going on, but I was appalled at the state of the hotel. It was dirty and dingy and a lot of things that were wrong with it were cleanliness issues. There were stains all over the carpet, the countertops (in rooms and public areas) were sticky and stained,and there was garbage everywhere. In my room, the couch was filthy and I didn't even want to sit on it. We used towels to lay over it so we could use the couch. I couldn't believe it. The elevator groaned terribly and the certificate was expired. The elevator was downright scary. Also, in spite of a statewide mandate that masks are required to be worn, the ONLY employee that consistently wore their mask was the breakfast lady (the Hispanic woman that did the breakfast during the week). Literally every other employee would not wear a mask. Many of them didn't even pretend to be wearing a mask and didn't even have them around their necks or pulled down. It was ridiculous. We had several issues during our stay, reported all of them, and none of the staff helped us except Aleeyah (not sure on the spelling of her name, but she was the only one that was helpful). When I first got there, the WiFi was not working in my room, and I needed to get work done. I reported the issue and was told, "My WiFi is working just fine," and the lady walked away. Nothing else was done or even asked if it was fixed. I had to use my personal hotspot on my phone to do my work. This wouldn't have been a terribly big deal if everything else that went wrong was taken care of. On the 2nd day of our stay, we started having problems with our toilet. As I was walking town to report it to the front desk, the ice machine was making a crazy loud buzzing noise. When I got to the front desk, I reported my toilet and also mentioned that the ice machine was making noise. The response I got from the young man at the desk was, "I just got here," followed by an eye roll. He then walked away. Our toilet was never fixed and my college-aged son actually had to work on it because they never sent anyone to help us so we could use our toilet. Even though we were there 5 days, we never got housekeeping service. The new hotel policy because of COVID is you are supposed to get service after 3 days. On our 4th day, I asked if we could have service because our room was dirty and we needed towels. We did not get service that day. I went down to ask why we didn't get service and was assured they would come and clean our room, but they never did. I went that night to get my own refill of towels and amenities from the front desk. I was told again that they would send someone to clean our room the next day, even though we only had one day left. The next day, housekeeping was on our floor and none of the 4 housekeepers we saw was wearing a mask, and they were going in and out of rooms. I ended up putting the Do Not Disturb sign on my door, because I would rather have a dirty room than someone come in without a mask after being all over the place without a mask. I totallly understand why they do not offer daily service because of the pandemic, but it seems to me more like a ploy to offer less service to your customers rather than an actual safety measure if you aren't enforcing the state mandated safety measures. The last day we were there, on the weekend, breakfast was basically non-existent. I went down to get food and there was nothing available. When I asked the young man at the desk, the eye roller from earlier in the week, he made a big show of getting the stuff, slamming down the food and coffee and only putting out a few items. I wasn't the only one there, but I was the person to ask him to refill it. I was just appalled at his attitude of providing service. I am sorry he had to come out of the office and put his phone down for 30 seconds to give coffee and cream cheese to paying customers. It's a good thing we didn't ask for anything more extensive or he may have had to actually put his mask on. We had a TV issue and when we called down, the girl made a comment about the PlayStation and laptop my son had in the room. He is a serious gamer, and has very high tech equipment for it that we were storing in the room, but he had not set it up because the hotel didn't have the internet capacity to handle his equipment. Anyway, the comment made me very uncomfortable; how did they know about this very expensive equipment being stored in our room, if they had not been in our room to clean it or provide services? Nothing was missing but I found the comment very odd. The sad thing is, this isn't even my full list of issues we had at the hotel. I should have left but didn't want to lose a bunch of money. I filled out the survey and asked to be contacted and also called their corporate offices to report all of the issues, but the response I got was basically, "sorry we weren't wearing masks we will look into it." There is a lot more that needs to be looked into - your customer service, your cleanliness and your safety measures! Get with it, Marriott! :(
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Date of stay: August 2020
Location
Service
Sleep Quality
1 Helpful vote
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Response from Springhill Suites, General Manager at SpringHill Suites Little Rock West
Responded 04 Sep 2020
Thank you for sharing your feedback. I am concerned to know all these issues that occurred during your stay. As the General Manager I work Monday-Friday and some weekends during the morning. I remember this particular stay and I wish I was made aware of any issues so we could have fixed them and made your stay more enjoyable. Guest service and delivering a memorable stay is our commitment to our guests. I have taken this feedback and broken it down to share with my staff to show all the ways we could have made this stay more enjoyable and safe. Thank you.
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Ashley W wrote a review Aug 2020
16 contributions31 helpful votes
I prepaid for this hotel or I honestly may have canceled. Pros: The initial reception was pleasant. The beds were comfortable and the shower pressure was decent. The indoor pool was perfect size for our group. (3 & 4 ft deep). Cons: The housekeepers weren't wearing masks! Upon entry into the double queen suite, I noticed the dinghy carpet. The pull out couch had serveral visible stains and so did the ripped thin mattress. We folded it back up and instructed the kids to not sit on it. I worried about the cleanliness of the blankets. I was instructed to go to the car wash for coins to operate the washer/dryer and then returened and was told there wasn't any detergent available for sale. The male receptionist seemed bothered to assist. We did not attempt breakfast.
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Date of stay: August 2020Trip type: Travelled with family
2 Helpful votes
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Response from Springhill Suites, General Manager at SpringHill Suites Little Rock West
Responded 01 Sep 2020
Thank you for choosing to stay at the SpringHill Suites Little Rock West and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this issue from occurring in the future. I have spoke with the housekeepers about the importance of wearing your masks when in public spaces. We shared with maintenance a request to clean this carpet and attend to any visible stains on the couch. We take the maintenance of our hotel very seriously and any stains that we are able to get out we try our hardest. I apologize on my behalf. I am out of the office and they were without change. I apologize for all of these things that made your stay anything but great. The best part about us receiving feedback is that there is nothing out of our reach that we cannot improve. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times.
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PRICE RANGE
US$91 - US$143 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
springhill suites little rock hotel little rock
FORMERLY KNOWN AS
SpringHill Suites Little Rock
LOCATION
United StatesArkansasLittle Rock
NUMBER OF ROOMS
78
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Frequently Asked Questions about SpringHill Suites Little Rock West
Which popular attractions are close to SpringHill Suites Little Rock West?
Nearby attractions include UA Breckenridge Stadium 12 (1.0 km), Loony Bin Comedy Club (1.0 km), and The Wonder Place (1.0 km).
What are some of the property amenities at SpringHill Suites Little Rock West?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at SpringHill Suites Little Rock West?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at SpringHill Suites Little Rock West?
Guests can enjoy free breakfast during their stay.
Is parking available at SpringHill Suites Little Rock West?
Yes, free parking is available to guests.
What are some restaurants close to SpringHill Suites Little Rock West?
Conveniently located restaurants include Star of India Restaurant, Layla's Restaurant, and Jason's Deli.
Are there opportunities to exercise at SpringHill Suites Little Rock West?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at SpringHill Suites Little Rock West?
Yes, dry cleaning and laundry service are offered to guests.
Does SpringHill Suites Little Rock West offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to SpringHill Suites Little Rock West?
Many travellers enjoy visiting Clinton Home (5.1 km).
Is SpringHill Suites Little Rock West accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.