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700 8th Avenue, New York City, NY 10036-3901
COVID-19 update: See the added health and safety measures this property is taking.Read more
4 people have started booking this hotel
Expedia.com
US$852
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Free cancellation until 21/12/08
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Hotels.com
US$852
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Free cancellation until 21/12/08
Reserve now, pay at stay
Lol.travel
US$821
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PricelineUS$852
Trip.comUS$849
Prestigia.comUS$887
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (4957)
Room & Suite (558)
Dining (110)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 20/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 20/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#404 of 528 hotels in New York City
Location
Cleanliness
Service
Value
GreenLeaders Gold level
The revolutionary Row NYC hotel has pioneered a new era of individuality by meeting NYC's signature urban grit with grandeur - transforming one's stay into a completely contemporary experience. With a front row view to Times Square that's truly incomparable, our guests reside right in the middle of it all, with access to everything and anything - 24/7. Endlessly lounge-worthy, the Row NYC flaunts a spectacular lobby & statement spaces. Commissioned New York City inspired artworks electrify the atmosphere with animated light sculptures, and a digital art gallery by famed paparazzo Ron Gallela. Sitting in the bull's eye of Manhattan's most famous locales - including Broadway theaters, 5th Avenue shopping, Restaurant Row, world-class museums, Javits Center & nearby Central Park - the Row NYC is the ultimate New York City address. The hotel is ideally positioned just a few short blocks from Penn Station, the subway, and Port Authority Bus Terminal. LaGuardia, JFK and Newark airports are a 30 to 40 minute ride away. Valet & self-parking are available with convenience. The Row NYC boasts 1331 contemporary guest rooms on 28 floors, flaunting chic, Manhattan-inspired decor in white-hot hues mixed with unexpectedly vibrant custom furnishings. Other services include: Internet lounge in the lobby, Fitness studio, District M - a European express cafe, serving delicious sweet and savory pastries from NYC's finest bakeries and transforms into a chic Neapolitan pizza bar and cocktail lounge, serving hand-stretched pizzas and a curated selection of charcuterie and cheese from New York's famed Murray's Cheese Shop. Specialty cocktails, local craft beers and a live music lineup all contribute to an unforgettable evening. City Kitchen - Row NYC will also be home to a noteworthy food market. Offering cuisine from beloved New York City restaurants, it will be a way for guests and visitors to experience the city's most buzzed about food spots - without leaving the hotel. Iconic M: Open 24/7, our one-stop-shop for everyday essentials, including a wide range of international magazines and newspapers, snacks, fashionable souvenirs and toiletries. And, our concierge and multilingual staff are available for assistance - anytime.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Taxi service
Business Centre with Internet Access
Salon
Wifi
Paid wifi
Coffee shop
Restaurant
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Shops
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Desk
Housekeeping
Safe
Telephone
Cable / satellite TV
Flatscreen TV
Complimentary toiletries
Iron
Wake-up service / alarm clock
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Centrally Located
Languages Spoken
English, French, Spanish

Location

Full view
100Great for walkers
Grade: 100 out of 100
645Restaurantswithin 0 km
254Attractionswithin 0 km
25613Reviews606Q+A100Room tips
Traveller rating
  • 7 346
  • 8 217
  • 4 950
  • 2 574
  • 2 526
Time of year
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Popular mentions
Andy S wrote a review Nov 2021
Widnes, United Kingdom98 contributions45 helpful votes
Booked a last minute trip to New York and were on a budget, this hotel fell in to that price category. We found the Row to be a little tired and dated in places but nothing that couldn’t be fixed easily with a little TLC. Sleep wasn’t an issue for us, during the 6 nights we stayed we always slept very well despite being opposite the ice machine. The location of the Row was excellent, Times Square is just minutes away on foot and there subways near by for exploring the city. Security was never an issue for us, every time we re-entered the hotel before getting in an elevator we were always asked to see our room key, this is something we appreciated. We’d have no problem staying here again.
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Date of stay: November 2021Trip type: Travelled as a couple
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Al D wrote a review Nov 2021
Florham Park, New Jersey2 contributions1 helpful vote
You're better off elsewhere. I booked a one night stay to attend an event. Avoided the $40 self-parking fee by finding street parking. The lobby was dark, more like a night club, and smelled so much like weed. Red flag #1 - security checking your room keys before allowing you into the elevator bank. Red Flag #2 - The room. It was tiny, with only room for a bed a small desk. No wifi instructions anywhere. There was mold on the walls, and the bathroom was last updated in the 90's (or so it seems). There was also no ventilation in the bathroom - terrible. Was also awoken by someone trying to enter my room (without making any announcement as to why they were). Red Flag #3 - My room was adjacent to an elevator bank, and noise filled the room all night making it very difficult to sleep. Folks - do yourself a favor and stay elsewhere.
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Date of stay: November 2021
Rooms
Location
Service
Room Tip: Stay elsewhere.
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Brian E wrote a review Nov 2021
9 contributions1 helpful vote
Booking sites should not be allowed to display the price exclusive of the 'resort fee' or other add-ons. The price you see should be the price you pay, so you can compare one hotel to another, as is more or less done with airline tickets. "14.75 % TAX, US$ 3.50 City tax per night, US$ 29.50 Resort fee per night"
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Date of stay: November 2021
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Cora T wrote a review Nov 2021
1 contribution1 helpful vote
+1
I booked The Row for an NYC family trip in November. The location was convenient and staff friendly. However, the room was dirty and neglected. I have stayed all over NYC (as I frequent for work). and this was the worst experience I’ve had. The carpets were filthy, and at first glance looked moldy. The bathroom was in need of updating. Peeling paint, dirty grout, and a clump of hair on the “clean” towels. On the inside of the door frame was a splatter of some white substance. The photos on popular booking websites are deceiving and absolutely had me fooled.
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Date of stay: November 2021Trip type: Travelled with family
1 Helpful vote
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nuala07 wrote a review Nov 2021
dublin2 contributions2 helpful votes
+1
Firstly, we are 2 very relaxed travellers in our 30’s. Usually once we have a comfy bed and a decent shower we’re happy but I felt compelled to write a review on this hotel as the photos and website are very misleading. This hotel is not a 4 star hotel. The only positive is the location which is v central to everything. I will start with the room. The room is small even for NYC (bear in mind we actually had an upgrade also to a superior room with a large bed on floor 20 - I dread to think what the usual rooms are like). On the face of it the room appears clean but as you get into it you can see all the dirt and dust in corners and general uncleanliness of the place. It needs a deep clean. All surfaces are chipped and generally old. Which you wouldn’t mind except this hotel is pitched as modern and clean lined etc. The bathroom is very cramped and poor shower pressure. Fixtures felt like they were very loose to the wall and I was worried they would break during our stay. Basic room with no tea/coffee facilities. Next the reception and common areas. There was always a long queue for the check in/check out desk anytime we left or returned to the hotel. This appeared to be the norm and there was no clear system or instructions in place. Staff avoided eye contact and you could see they didn’t know how to manage the crowds. We only saw the bar open once during our 4 night stay. There is no restaurant as per the photos and the little shop is tiny and rarely open. The whole reception area and lift area were consistently in near darkness. I think it was to hide the dirt and the disorganised state of the place. The photos on the hotel website and official trip advisor photos must have been taken a long time ago before they decided to drop the place into constant darkness. The final thing and the nail in the coffin as to why I could never stay here again was the lift system. I cannot emphasise how frustrating this was and how it upset us daily. It’s a system whereby you input your room number and it allocates you a lift number. However when you add in the crowds that are constantly trying to get a lift it turns into chaos. It allocates you full lifts and you can’t select another one until the door of the full one closes and the whole process starts again. We were waiting 15/20 mins for a lift most times. Crazy when you are on the 20th floor and dont have the stairs as ab alternative. Overall I could not recommend this hotel. So basic for the prices they are charging and the photos of the rooms and receptions areas are so misleading and far from the reality of the hotel. There are better hotels out there for the price they are charging ans I would recommend seeking them out.
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Date of stay: November 2021Trip type: Travelled as a couple
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Response from ROW_NYC_Hotel, General Manager at Row NYC Hotel
Responded 3 days ago
Thank you so much for reaching out and for your feedback. We are extremely disheartened hearing about your experience and we genuinely appreciate the detailed feedback you provided. We will hold a meeting with our staff in order to address all of your concerns, especially regarding the lift system, dark lighting, and any possible communication errors on our website. We will also talk to housekeeping about cleanliness concerns, and our staff regarding the long check-in lines. Thank you again for your feedback, and we will continue improving the guest experience and making changes when necessary. We'd love the chance to host you again so we can provide you with the positive stay you deserve.
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PRICE RANGE
US$161 - US$403 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityTimes Square / Theater District / Theater District / Times Square / Midtown West / Manhattan / Midtown
NUMBER OF ROOMS
1331
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Frequently Asked Questions about Row NYC Hotel
Which popular attractions are close to Row NYC Hotel?
Nearby attractions include Broadway (0.2 km), Times Square (0.3 km), and Come From Away (0.08 km).
What are some of the property amenities at Row NYC Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Row NYC Hotel?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Row NYC Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Row NYC Hotel?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Row NYC Hotel?
Conveniently located restaurants include Frisson Espresso, Los Tacos No. 1, and Obao.
Are there opportunities to exercise at Row NYC Hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Row NYC Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Row NYC Hotel?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Row NYC Hotel?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (5.6 km), World Trade Center Memorial Foundation (5.6 km), and Hamilton Park (2.7 km).
Does Row NYC Hotel have any great views?
Yes, guests often enjoy the city view available here.