Kabaysha was an amazing host and gave our party a very special treat - will be returning to The standard Highline to party soon!! THANK YOU!!! The Empire suite was an amazing experience that help sooth a crazy hot NYC night!!!
I love the Standard, High Line. First off, the location is tough to beat, probably the best in the city IMHO. But as a New Yorker, I am less focused on location and more about the property and experience. You probably know that the Standard is perched above the High Line, with giant floor to ceiling glass windows. The entire city unfolds before you, and because its the tallest thing around, almost any floor or exposure offers a dynamite view. It is captivating and I never turn on the TV because you have the best live show right in front of you. The service is punctual, friendly and not at all hovering. Everything you want/need but nothing extraneous if you prefer to be left to your own devices. The interior has also become an NYC classic--innovative but not sterile, comfortable but not boring. The rooms are calming, stylish and of course clean. In non-Covid times, the Top of the Standard (formerly Boom Boom Room) is the hottest ticket in NYC. But there are plenty of welcomed Covid adaptations around property, including a cozy outdoor screening room and the beer garden, which is open and well ventilated. I haven't tried the new Standard Grille yet, but when I'm back from LA it's top of my list. The Standard High Line is like a current day, downtown version of the Carlyle or Pierre. It says something about New York, and it means if you're staying there, you are in the know too.…
Jewel really helped me out when I needed to check in and provided a great recommendation for a room. I always like the Standard hotel. It's been consistent over the years. It's always a fun time. Hope you enjoy!
Went here on a whim and got a corner king room for one night. When booking, the staff member never told us the price. We went up to the room and realized we got charged $800 ($200 was a holding fee). My partner and I weren't comfortable spending that type of money so we asked if it would be possible to cancel the reservation. The person at the front desk (same person who checked us in) said "no problem" and told us he would cancel the reservation. Days later we notice the charge was never cancelled. My partner then called the hotel and they tell us according to their cancellation policy they don't need to refund the room because we didn't cancel 24 hours in advance. Shouldn't your staff told us that information when we went up to the desk and asked to cancel? We also booked the hotel for the same day, so we didn't even get an opportunity to cancel 24 hours in advance. If your staff member would've told us the price up front or given us a physical recipet we would've cancelled right then and there. Total scam and completely rude staff. Nothing wrong with having cancellation policy's, but instead of being deceiving you should tell your paying customers what they are. We are now charged $600 for a hotel room we never stayed in. Will be disputing this with our bank as the hotel refuses to discuss this issue.…
Great service and overall hotel experience. Hotel was at great location. The staff was very polite and friendly. Restaurants had amazing food. Rooms were well furnished. Will return and would recommend this hotel to everybody.
Best hotel in the area! Seth was the best! Entire staff was great too but he was the best!! We will definitely be back! Perfect location in the city. You will not be disappointed. And make sure you eat at the restaurant located below the skyline.
This hotel was in the Best location. The restaurants had amazing food. The staff was very helpful, check in was easy and they had a taxi waiting to take us to the airport at checkout. . Seth was great!
Great service and hotel experience all round. Rooms are well furnished and the location is second to none. Will return. Seth in customer service was particularly fantastic. Very friendly and A+ service. Big asset to your team. Thanks Seth!
We had a great time staying at the Standard hotel. The location of the hotel is perfect, great neighborhood, lots of restaurants, few minutes walk to the Chelsea market, 10 minutes to subway, two parks Little island and high line right in front of the hotel. Room was clean and big enough. Hotel stuff was friendly and always ready to help (Seth was especially nice). And restaurant downstairs (The Standard Grill) is definitely worth visiting.
Great View, amazing food, top service…great people who work there ( in special Seth). The rooms are clean. The location is amazing, close to the next metro and directly at the highline. The neighborhood is pretty with his restaurants and bars.