We arrived at this hotel thinking it was a Crowne Plaza (part of the chain/franchise/whatever) and realized it was not. Not a problem! We asked to get checked in, waited about 15 minutes, got our key and went to our room. Our room was in pretty bad shape - dirty, moldy, very outdated. We called up to complain and got offered another room. We looked at that, still pretty bad. We looked at a third room, and when it was just as bad, we asked to speak to the manager. They gave us a refund (to their credit) but it felt like dealing with shady salespeople. It was clear from the front desk staff that they regularly get these complaints. While this is a place you COULD tolerate, we decided not to. That's why I still gave them 2 stars.
I made a reservation for Crowne Plaza through the IHG website back in May for a trip that I will be going next week (Sept. 17-20, 2020). With my vacation a week away, I decided to log into my IHG account just to see that my hotel reservation with Crowne Plaza has already been canceled! After speaking to customer service in IHG, I found out that the hotel has been closed down due to COVID since July and the hotel canceled my reservation! I am extremely upset that I did not receive any courtesy email informing me of my cancellation. I am beyond frustrated! IHG and Crowne Plaza, I am so disappointed in you both. I even left a complaint to the IHG website and no one even cares to reach out and apologize to me. Unacceptable.
8 Days and nights of paradise, All the staff were pleasant and enjoyable to be around, was my 50th reunion, had the ! Best room in the whole Hotel, felt like we were in a resort. Only problem we had was no electricity the first night, which we were supposed to be reimbursed ? Other than that, only left Hotel a few times the whole week, Playful we’ll be able to have the same experience in our next reunion in 4 years, was our second time staying at this resort, 5 ••••• stars at least. Great experience Can’t seem to be able to download pictures
Pros: I found my room to be clean and updated. I had a lovely view over the pool courtyard and a balcony to relax on. There is so a shuttle that will take you to the mall, Old Towne, the Zoo or Sea World. At Old Towne you can buy a ticket for a hop on and off trolley that does a 25 mile tour of the various neighborhoods of San Diego. (Highly recommend the trolley) the shuttle bus drivers from the hotel are very nice. The shower had very hot water and strong pressure. Cons: I was excited because the hotel has a small coffee shop BUT it is never open. You have to go find staff to let you in. Each day I went for my hot peppermint mocha the machine “wasn’t ready.” The first day I then just bought an overpriced coffee and noticed the paper cup she gave me was used!! Gross! I showed her and she gave me a new cup. The coffee is very strong. Finally four days later the restaurant hostess said it was ready and she kindly went and made me a complimentary mocha. That was very nice but it tasted like warm milk. They have a nice breakfast buffet for $16.00. However, one of my colleague were given 14 cards to redeem free buffet breakfasts for both my colleague and his spouse. I noticed other patrons using the coupons, too. This option was not offered to me when I registered for the room. My only other complaint is I had to get new room keys twice after my original set due to some registration mix up. Overall though staff were friendly. The facility is very nice. The pool looked clean but it was too cold for me to swim.…
First, I did request a special room with view of the gold course. I did get one that overlooks the street and the cars parked, and a tree infront of it. well, if you look really close and far away, you can see part of the gold course, so they did commit to what they said they are giving me, but didn't explain how much I would be seeing :) I was there for a conference, all in all it was a good conference, but I would definitely not stay there if I had a choice or was visiting for pleasure.