Stayed at the Catameran for a couple nights with my husband and 2 kids. Was skeptical at first due to some of the negative reviews. Although the room was pretty average, Kalilah at the front desk made my stay much better. We didn’t know what to do in the area, and she suggested we attend the luau. It was so much fun and the kids loved it! Little taste of the islands in San Diego.
Except for the last two, really hard, years, we have stayed here every year for our family vacation. The hotel is absolutely fantastic, perfectly located , and the customer service is exceptional. One employee in particular, Diante, went above and beyond to ensure our return stay was especially fabulous! He is a joy to talk to, was super informative, and is a tremendous asset to The Catamaran.
I called your hotel to request additional information regarding your sunset Luau and your hotel operator was so rude and disrespectful. I was such an inconvenience to her. She cut me off. Refused to give me her name and talked over me the entire time. She kept telling me to go back online and read. There was no need for her rude and disrespectful behavior. She is obviously in the wrong business. I am a new customer that wanted to book 2 rooms for 3 nights and 9 Luau tickets. With the service I just received I don't think I will ever stay at your hotel if this is a representation of the service you provide. I called your hotel at 7:42pm today Monday June 27th. She refused to identify herself, however I hope you are able to identify who she is with this information as she will cost you a lot of business as her behavior is a liability. I am appalled and disappointed how I was treated by your employee. Training in beyond her.…
Another awesome stay at the Catamaran, and as always the staff was excellent. Ryan checked us in during a very busy time at the front desk and patiently met all of our requests. It started our trip on a great note and made our stay at a fantastic resort hotel even better.
Renee stauffer was excellent. She was so helpful in planning my trip. Her kindness was really appreciated. She gave me several great suggestions. I was glad I was able to speak to her. She made the whole scheduling a breeze. Thanks Renee. We will be traveling there in September. I can not wait to get there. And because of Renee I was able to book a ground suite that we are all looking forward to using! She even suggested things I might need for our grand baby that she can have I. The room waiting! Thanks thanks
I called to make a reservation for August of 2022 and spoke with Rene. She made the transaction very easy. Explained all fees that would be involved and gave me total cost of my stay! Thank you Rene for all your help! I’m looking forward to my stay at the Catamaran in San Diego 😊
I wanted to book a room that could accommodate all of our wants and needs, as there were many. I spoke with Renée and could not have been happier with her services. Throughout the call I thanked her because she was so kind and helpful and knowledgeable. She knew exactly things that could make our stay perfect for us! At on point thanking her, she said, "my job is to make you happy!" I want the management to know how happy she's made us! Thank you Renée!!!! You're the Best!!!!
We've stayed at the Catamaran before and when we booked our room last time we were helped by Renee. She was so, personal and so patient, and very helpful with all my questions. We just decided last week to book another stay and asked for Renee when we called reservations. Well, it wasn't a fluke, Renee was amazing again! She made all kinds of suggestions for our stay and was so knowledgeable about the hotel. She gave exceptional customer service and made us feel taken care of! We will definitely ask for Renee when we book again!
Celebrating my birthday this year and every year at the Catamaran Hotel. I start the planning process with reservations and hit the best agent that I could ever hope for. Julian you were fantastic and helped me to make this an event worth looking forward to. Thank you so very much ~
It was so great being in the between the bay and the beach. Their was this really cool dude who gave me great service multiple times named Joe. Hope to visit the catamaran again soon because it is really a beautiful site to see. And I suggest it to anyone who’s a beach bum