Really spacious room with comfortable beds. Check in was easy and I felt safe there. Wish they had breakfast but the rooms were really clean and it was so close to the parks. Would stay here again if I return
Location excellent!! Can walk everywhere in Moab. Rooms are OK. Basic but clean; comfy bed. Air conditioning great especially on 106 degree days. Pool and pool deck were perfect to cool off and relax after day of recreating. Plenty of free parking. Warning: being your own toiletries! Only provided small bottle of shampoo and the worst soap we've ever seen. Hotel needs to spend another $1 to provide better soap, conditioner and lotion.
At first glance, this property looks first class. While the front desk was friendly and welcoming, our assigned room had the noisiest air conditioner we've ever encountered. Our first night, I had to get staff to take a look at it. Their only solution was to unplug the unit (it wouldn't turn off) and open the window. The second day we managed to get another room which was acceptable. I hesitate to recommend this hotel based on the AC.
We booked a Junior Suite at the River Valley Lodge but found ourselves in a standard room when we opened the door. The unprofessional staff said they were out of Junior Suites and then refused to compensate us for the difference without the manager's consent. The manager then refused compensation without a conversation with the booking agent - been though we paid DIRECTLY at the hotel. The booking agent said it was the hot's responsibility since we paid directly. The hotel itself is somewhat shabby - we advise that you look for an updated hotel with professional staff that honors its reservations
Liked · Nice , clean lobby , good size room , clean bathroom . Laminate hardwood flooring in the room which is so much better than a dirty carpet . Friendly staff . Disliked · We had to wait 40 min for the room to be ready . When we entered the room , a bad smell hit us , as a homeless person was there . It was BAD !We found out the smell was coming mainly from the pillows . What we could not understand is how the cleaning person did not notice this horrible smell ! Also , the bed was v squicky from barely touching it. We informed the front desk & were told no other room was available & they would fix this one . When we returned they changed all bedding & brought clean pillows. And semi fixed the bed , was not as squicky . The room still had the lingering bad smell , it was probably embedded in the drapes / walls .We were there for 6 nights & were told they can give us another room for the last 2 nights . Everyday we let steam come in the room from the bathroom, sprayed some cologne on the drapes , left orange peel on the table and some gourmet coffee bags to dissipate the smell . The window was opened continuously. The stink got less & less , not 100 % gone . We travel extensively all over the world & only ONE time this happened to us ! In China . The air conditioner was making a horrible noise , you could also hear the next door one . The hallway was carpeted, big ugly stains on it . Why did they not have laminate floor like in the rooms ? The chair in the room had 2 big whitish stains on it .…