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222 Mason St, San Francisco, CA 94102
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COVID-19 update: See the added health and safety measures this property is taking.Read more
2 people have started booking this hotel
Booking.com
US$377
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Free cancellation until 22/07/13
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Expedia.com
US$376
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Free cancellation until 22/07/13
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Prestigia.com
US$285
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Hotels.comUS$376
PricelineUS$337
FindHotelUS$340
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (1289)
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Panoramas (43)
Videos (2)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-in
Updated 20/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Nikko San Francisco
Updated 20/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#49 of 252 hotels in San Francisco
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
Retreat to Hotel Nikko in San Francisco, where personalized service meets cutting-edge style. Our hotel is set in the heart of the city, just steps from Union Square shops and restaurants, making it the ideal destination for both business and leisure travel. Our four-diamond rated property features 532 guest rooms and 22 suites, each with pillow-top beds, high-speed internet, and a wealth of modern amenities.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Karaoke
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Shallow end in pool
Fitness / spa changing rooms
Restaurant
Breakfast buffet
Kids' meals
Patio
Nightclub / DJ
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Walk-in shower
On-demand films
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family
Languages Spoken
English, Japanese
4401Reviews94Q+A100Room tips
Traveller rating
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Popular mentions
Serial Complainer 🇮🇹 wrote a review 11 Jan
Province of Perugia, Italy52 contributions7 helpful votes
+1
Personally, I have very high standards (close to OCD) regarding food, service and cleanliness and this time i have nothing bad to say. Just perfect. I feel this satisfied a couple times a year. Beautiful, clean, shiny. Staff extremely well mannered and polite. Restaurant and bar very hygienic and high quality, a bit pricy but worth the experience. Breakfast room service made us feel special. Amazing view. I love the effort they put in details going ranging from people to design. The atmosphere is warm, classy, relaxing i love it. We’ve been taken care of so well. Thank you. Thank you to all of the personnel who does an impeccable job everyday.
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Date of stay: January 2022Trip type: Travelled as a couple
1 Helpful vote
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Response from Matthew S, Guest Services / Front Office at Hotel Nikko San Francisco
Responded 1 week ago
Good day Au5baby, Thank you for your wonderful feedback regarding your entire experience at Hotel Nikko. We are so pleased to see that we were able to provide quality service throughout the duration of your stay. We appreciate your kind words regarding the service of our staff and the cleanliness and condition of our property. We do look forward to welcoming you back when your travels bring you back to San Francisco. May you have a fantastic New Year 2022. May you have many more memorable travels to come. Thank you for staying with us.
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Hedin wrote a review Aug 2021
Center591 contributions304 helpful votes
Hotel's Favourite
PROs: there's a lot of Japan in this property, it did remind me of modern hotels in Tokyo, starting from the spacy, multi-level lobby. Great service, nice and intimate restaurant, very nice night bar, with the Feinstein jazz program. Cleanliness is at high level. The whole property gives you a sense of tidiness, after a day in San Francisco. Kind personell. CONs: location is to be considered. Union Square can be considered a 'center town' but at night you'd rather get a transportation to the hotel entrance than walking in the streets. CONCLUSIONS: strongly recommended ,if you look for a high-rise type of modern hotel.
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Date of stay: July 2021
Rooms
Cleanliness
Service
Trip type: Travelled on business
1 Helpful vote
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Response from Anna Marie Presutti, General Manager at Hotel Nikko San Francisco
Responded 09 Aug 2021
Good day Hedin, Thank you for your fantastic rating and feedback of your experience at Hotel Nikko. It is very rewarding to see that we were able to be of 5 Star Luxury service during your stay with us. We will certainly share your wonderful feedback with the entire team. In the hopes of your near return, please do not hesitate to contact us if there is anything that we can do to further assist. May you always have safe, successful, and memorable travels to come. Thank you for staying with us!
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NICK H wrote a review 10 Jan
Yorkshire, United Kingdom82 contributions23 helpful votes
Room was superb - really comfortable. The service was excellent - especially at reception who I couldn't praise more for their friendly welcome. We only had breakfast in the restaurant but it was excellent. The only reason I can't give 5 stars is the poor quality of the cocktails we had before going out for dinner - they were sub-standard for a hotel of this quality and we left for the restaurant (went to Tadich Grill - amazing) as soon as we could. Any bar can do beer, wine etc - a top quality bar should pride itself on cocktails and sadly in this case we felt let down. Overall - The Nikko has a great location , excellent rooms and very good service - I'd stay again but I''' drink elsewhere.
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Date of stay: January 2022
Value
Rooms
Service
Room Tip: High floors are very quiet but the hotel wasn't busy
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Response from Matthew S, Guest Services / Front Office at Hotel Nikko San Francisco
Responded 1 week ago
Good day NickhJ9063FP, Thank you for your great rating of Hotel Nikko. We are pleased that you enjoyed your accommodations and found the staff to be of excellent service to you. We also appreciate you bringing to our attention the quality and taste of your cocktail. We will surely investigate this in hopes you will visit us again and taste the difference. Thank you for staying with us. We do hope to welcome you back very soon.
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Justin K wrote a review Dec 2021
Sydney, Australia26 contributions10 helpful votes
My rating is closer to 3 and a half out of 5. ( ‘good’ rather than ‘very good). If they improved the tea and coffee making facilities in the room, I’d give it a solid 4 out of 5. The hotel is fine. It’s good. Staff are friendly. It’s nice and clean. Plenty of space in the room. Bed is a little soft, but comfortable. Great position, handy to everything. It’s just the little things that let down the hotel. The name “Nikko” says ‘luxury’ to me, but this hotel is lacking those little luxurious touches. The only option to make a cup of tea in the room is to use their machine that takes ‘tea capsules’ ( a bit like a Nespresso machine). This allows you only to make one cup of tea at a time. They only provide you a certain number of capsules and so I needed to call room service twice a day for extra tea. There was confusion when I asked for a kettle. I also needed to ask for milk for my tea, which also caused some confusion at first. Coffee cream powder was provided. The front desk said they would send me a kettle the next day, but it never arrived so I was back to making tea using their strange capsule method. Yes this review is mainly about tea I suppose. It is odd I know, but it is the little things that make a good hotel for me. :)
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Date of stay: December 2021Trip type: Travelled as a couple
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Response from Matthew S, Guest Services / Front Office at Hotel Nikko San Francisco
Responded 13 Dec 2021
Good day Comfybedfan, Thank you for providing your feedback in regards to your experience at Hotel Nikko. We are pleased that you enjoyed your overall stay with us. We do want to apologize for any confusion regarding our tea selections and the information that was provided to you. We would like to clarify that between the hours of 7am-10pm, our Room Service is available. Our Room Service menu does offer a variety of tea selections and milk for delivery to your room. Any time after 10pm and before 7am we do only have the Tea Capsules and creamer that will function with your coffee maker. We do understand your concern and do hope to earn a return visit so we can automatically provide your requested items prior to your arrival. We do appreciate you choosing us and wish you a very Happy Holiday. Thank you for staying with us.
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Kam M wrote a review Nov 2021
Alexandria, Virginia4 contributions
We were driving down from Seattle to San Francisco and staying at Hotel Nikko for two nights. Although the room rate was 40% more expensive than nearby hotels ($160 vs $220), we chose it because of the good review and the indoor pool. We also paid an extra $50 for early check in. Boy, I have never been to a hotel room that has worse view than our room at Hotel Nikko. We paid almost $800 (room, early check in, parking, taxes and fees) for two nights. And this is what we got. I reflected my disappointment with the front desk who said if we waited till 3pm to check in, they could offer us a room facing the same direction but one floor up. Will not return again. Just FYI, the hotel charges $65 for parking with in/out privilege. The garage next door, Mason O'Farrell Garage, only charges $41.
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Date of stay: November 2021Trip type: Travelled with family
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Response from Matthew S, Guest Services / Front Office at Hotel Nikko San Francisco
Responded 06 Dec 2021
Good day remembeRla, As we do our very best to accommodate special requests, such as a view, we cannot always guarantee this. We do accommodate guests to the specific room type that was reserved and can always provide upgraded options that could be more to your satisfaction. We are sorry that we were unable to meet your expectations and wish you all the best on your future travels.
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PRICE RANGE
US$205 - US$498 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel nikko san francisco, nikko san francisco, san francisco nikko, nikko hotel san francisco
LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / Tenderloin / Theater District / Union Square
NUMBER OF ROOMS
532
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Frequently Asked Questions about Hotel Nikko San Francisco
Which popular attractions are close to Hotel Nikko San Francisco?
Nearby attractions include Marrakech Magic Theater (0.2 km), San Francisco Urban Adventures (0.2 km), and San Francisco Playhouse (0.3 km).
What are some of the property amenities at Hotel Nikko San Francisco?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hotel Nikko San Francisco?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Nikko San Francisco?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hotel Nikko San Francisco?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Hotel Nikko San Francisco?
Conveniently located restaurants include Tacorea, Lapisara Eatery, and Fino Bar & Ristorante.
Are there opportunities to exercise at Hotel Nikko San Francisco?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Hotel Nikko San Francisco have airport transportation?
Yes, Hotel Nikko San Francisco offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Hotel Nikko San Francisco located near the city centre?
Yes, it is 1.0 km away from the centre of San Francisco.
Are any cleaning services offered at Hotel Nikko San Francisco?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Nikko San Francisco?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.