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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#45 of 344 hotels in San Francisco
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
Retreat to Hotel Nikko in San Francisco, where personalized service meets cutting-edge style. Our hotel is set in the heart of the city, just steps from Union Square shops and restaurants, making it the ideal destination for both business and leisure travel. Our four-diamond rated property features 532 guest rooms and 22 suites, each with pillow-top beds, high-speed internet, and a wealth of modern amenities.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Patio
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Shallow end in pool
Fitness / spa changing rooms
Restaurant
Breakfast buffet
Breakfast in the room
Kids' meals
Nightclub / DJ
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Walk-in shower
On-demand films
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family
Languages Spoken
English, Japanese
Hotel links
Location
100Great for walkers
Grade: 100 out of 100
369Restaurantswithin 0.5 km
134Attractionswithin 0.5 km
222 Mason St, San Francisco, CA 94102
E-mail hotel
Getting there
Powell StBART3 min
Powell StMuni3 min
Car HireSee all San Francisco car hire
4671Reviews99Q+A100Room tips
Reviews
Traveller rating
- 2,200
- 1,639
- 520
- 176
- 136
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Popular mentions
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Most Recent
I can't state enough how wonderful the staff was at the hotel which is unusual now days. The front desk staff Gordon and Ricky helped me more that you can imagine. Also, the hotel is beautiful, clean, safe and quiet. This will be my hotel of choice going forward.
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Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Philippe Striffeler, Other at Hotel Nikko San Francisco
Responded yesterday
Good Day, Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable. Sincerely, The Quality Assurance and Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
I'd heard a lot about the Nikko brand over the years, and was curious to try it out when our conference was set here. Great location near Union Square with a lot of interesting shopping and dining options around. Cafe Mason, Pinecrest Diner, all in easy walking distance. The food at the hotel was very good with very attentive staff. Buffet had Japanese dishes as to be expected from the brand in addition to the standard breakfast fare. A little pricey, but probably on par given the location and type of hotel. Got a room on an upper floor with a fantastic view of downtown. The conference rooms had amazing views of the city. Rooms were on the medium size, not huge, but not tiny either. No desk, but could still work on the table in the room. Fluffy robes, towels and slippers included. Be careful opening the mini bar, just looking at it will get you a charge on your bill. The hotel seemed to be finding it's footing in the post covid era, with limited lunch options in the hotel (room service only), but not a huge inconvenience. Some areas closed off in the lobby. Very quiet, invisible housekeeping staff, only thin I saw them once in the halls, but everything was clean and very well kept. There were signs that the hotel was dog friendly They apparently had a balcony that you could schedule a playdate with the hotel dog. Neat touch. I would have liked to have met the dog. Staff was great on departure from removing the aforementioned room charge to helping me find my Uber outside the entrance. All in all a good stay.…
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Date of stay: February 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: Get a high floor for the best views of the city. It's San Francisco, there isn't a bad...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Matthew S, Guest Services / Front Office at Hotel Nikko San Francisco
Responded 08 Mar 2023
Good Day, Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable. Sincerely, The Quality Assurance and Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Love this hotel. Stayed at the imperial Suite and I am in awe at the design, cleanliness and location. AN invite was extended at the Imperial lounge for 5PM cocktails and hot snacks and that was cool. At night, chocolate treats are in the bed. Would highly recomment this place. Don't go elsewhere. BTW a $39 resort fee is added for use of amenities. Which all hotel does nowadays.
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Review collected in partnership with this hotel
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Philippe Striffeler, Other at Hotel Nikko San Francisco
Responded 3 days ago
Good Day, Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable. Sincerely, The Quality Assurance and Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel Nikko is a gem that is in a class of its own. While it can accommodate conferences, meetings, weddings and private functions, it has the warmth and intimacy of a boutique hotel. There is a Japanese philosophy called omotenashi. It means wholehearted attentiveness. We LOVE this hotel for their amazing hospitality. We return often because we’re welcomed like family for celebrations, shopping and sightseeing. The location is perfect, the staff are over the top. They remember names, make cool recommendations, they are attentive and accommodating. You’ll have a much better stay than the giant chain hotels. The food and entertainment, the pool, beautiful rooms…some with crazy gorgeous views! Meet friends for drinks or dinner, relax in the gorgeous lobby, you’ll forget you’re in the bustling city!…
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Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Philippe Striffeler, Other at Hotel Nikko San Francisco
Responded 3 days ago
Good Day, Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable. Sincerely, The Quality Assurance and Guest Experience Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked for a week and stayed for 1 night only! Miserable atmosphere, depressing reception at arrival. Nobody around, no staff available for the check in, after 20 min. a guy with no smile arrived for the check in. This hotel belongs to the Okura group, a high end Japan hotel group, This hotel must be the exception of the rule, it's dated, sad and empty, no need to say more!
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Philippe Striffeler, Other at Hotel Nikko San Francisco
Responded 3 days ago
Good day, On behalf of Hotel Nikko San Francisco, Thank you for taking the time to submit a review of your stay at the Hotel Nikko San Francisco; your feedback is essential. I want to apologize for the disappointment you experienced during your recent stay. It is always our highest priority to ensure that our guests leave the hotel happy and satisfied at all times. We appreciate your feedback, and we are sorry that we did not meet your expectations. We will share your feedback with our staff to better improve. If there is any additional feedback that you would like to share, please do not hesitate to contact me, and I would be happy to assist you. Thank you again, and we look forward to an opportunity to serve you again. Sincerely, The Quality Assurance and Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We absolutely loved this hotel. Every staff member we interacted with was friendly and helpful, especially Luis in the Lounge. Clean, modern, beautiful, great location. We will definitely stay here again!
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Review collected in partnership with this hotel
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Philippe Striffeler, Other at Hotel Nikko San Francisco
Responded 3 days ago
Good Day, Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable. Sincerely, The Quality Assurance and Guest Experience Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
An excellent hotel with large rooms, great food and friendly staff. The location is within easy reach of all the Downtown shopping and restaurants like nearby Union Square. It really is an oasis in SF
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Review collected in partnership with this hotel
Date of stay: December 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Philippe Striffeler, Other at Hotel Nikko San Francisco
Responded 5 days ago
Good Day, Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable. Sincerely, The Quality Assurance and Guest Experience Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I've stayed here twice this year and overall was very pleased with service from the hotel. Hardware wise, the hotel is a 3 star, but service wise it is 5+ star. Good location close to Union Square, within 3-5 minute walk b The front desk agent kindly upgraded me to a club room. Flying in from Shanghai, this was greatly appreciated as I was exhausted and just wanted to grad an apple and yoghurt before sleeping rather than running out of the hotel for a meal. Stafg at the lounge excellent with a good set up of snacks all day and night (security let me in at 4am to grab a granola bar and yogurt) Excellent gym with dumbbells that go up to 75 pounds. My keys never seemed to work. Had to get them replaced several times Overall, I'd stay here again. Usually staff in US not great but this team uniformly has been good. Security even came to my room because I asked for a wake up call but the phone didn't ring. …
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Date of stay: December 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Philippe Striffeler, Other at Hotel Nikko San Francisco
Responded 5 days ago
Good Day, Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable. Sincerely, The Quality Assurance and Guest Experience Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel Nikko is placed just right in the heart of downtown but far enough from the shaddy areas on market street and down town. The hotel is classy without the high prices. All of the personell We encountered were highly attentive and nice. Would stay here again.
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Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Philippe Striffeler, Other at Hotel Nikko San Francisco
Responded 5 days ago
Good Day, Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable. Sincerely, The Quality Assurance and Guest Experience Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Complimentary upgrade for our anniversary was great.Also dinner at Anzu was exceptional,complimentary desert,great service,very friendly staff.It will remain an amazing memory for us on our very special date.
Read more
Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Philippe Striffeler, Other at Hotel Nikko San Francisco
Responded 1 week ago
Good Day, We are pleased that you picked the Hotel Nikko to spend your Anniversary. Thank you for taking the time to submit a review of your recent stay. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable. Sincerely, The Quality Assurance and Guest Experience Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$210 - US$314 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel nikko san francisco, nikko san francisco, san francisco nikko, nikko hotel san francisco
LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / Tenderloin / Theater District / Union Square
NUMBER OF ROOMS
532
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Claim Your ListingHOTEL NIKKO SAN FRANCISCO - Now R 3 226 (Was R̶ ̶4̶ ̶8̶0̶0̶) - UPDATED 2023 Reviews & Price Comparison (CA) - Tripadvisor
Frequently Asked Questions about Hotel Nikko San Francisco
What are some of the property amenities at Hotel Nikko San Francisco?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hotel Nikko San Francisco?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Nikko San Francisco?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hotel Nikko San Francisco?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
Are there opportunities to exercise at Hotel Nikko San Francisco?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Hotel Nikko San Francisco have airport transportation?
Yes, Hotel Nikko San Francisco offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Nikko San Francisco?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Nikko San Francisco?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Nikko San Francisco offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Nikko San Francisco?
The staff speaks multiple languages, including English and Japanese.
Is Hotel Nikko San Francisco accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.