Palace Hotel, a Luxury Collection Hotel, San Francisco
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#35 of 344 hotels in San Francisco
Location
Cleanliness
Service
Value
Travellers' Choice
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Experience the luxury of the Gilded Age, historic architecture, and world-class service at Palace Hotel, a Luxury Collection Hotel, San Francisco in the heart of downtown San Francisco, CA. The iconic, historic hotel features authentic elements and modern decor, with a variety of amenities, including professional concierge assistance, valet parking, in-room dining, a cutting-edge fitness center, and two famous restaurants. Guests can enjoy a leisurely dip in the heated indoor pool with a sky-lit ceiling, and explore downtown San Francisco, including Union Square, cable cars, and Chinatown, just blocks away.
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Property amenities
Valet parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Paid private parking on-site
Paid wifi
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shops
Sun loungers / beach chairs
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Refrigerator
Cable / satellite TV
Sofa bed
Bath / shower
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Romantic
Languages Spoken
English
Location
100Great for walkers
Grade: 100 out of 100
293Restaurantswithin 0.5 km
118Attractionswithin 0.5 km
2 New Montgomery Street, San Francisco, CA 94105-3477
Getting there
Montgomery StBART2 min
Montgomery StMuni2 min
Car HireSee all San Francisco car hire
2396Reviews54Q+A100Room tips
Reviews
Traveller rating
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- 105
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Popular mentions
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+1
I sincerely was able to appreciate the positive reviews of the Palace Hotel. I loved everything about our experience there from check in to leaving San Francisco! My experience was superb and exceeded my expectations while celebrating my 10 year anniversary there. I chose The Palace Hotel due to the rich history of being the first luxury hotel of San Francisco, being in the heart of the city, and the architectural design. The beautiful Garden Court and Pied Piper Restaurant were exceptional. decor for Christmas was absolutely beautiful and we loved to sky view pool. We will definitely be back!
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Date of stay: December 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Nice spacious room with solid walls blocking noise. Food was very good and service excellent. Front desk service was excellent too. Great for kicking off the holidays with short walk to Union Square.
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Date of stay: December 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: BART entrances under construction so use street elevator for luggage.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Great stay from a repeat visitor. The hotel was lovely as decorated for Christmas. We wanted to mention that we had superb and friendly customer service and welcome from Lidia at the pool. Additionally, Isabelle at the front desk was very friendly and helpful! We look forward to coming back!
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Date of stay: December 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Pool is excellent!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Fantastic hotel with an excellent position for exploring San Francisco. We stayed for two nighths and enjoyed it a alot. Friendly staff who was very helpful. Small, but nice rooms. For a short stay you will not find better with easy access to trains and subways.
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mike O'Sullivan, Innkeeper at Palace Hotel, a Luxury Collection Hotel, San Francisco
Responded 6 days ago
Dear Connector431568, Thank you for taking the time to review your recent stay with us at the Palace hotel. We always appreciate feedback. I was delighted to read your kind comments, and to hear that you rated your time with us so very highly. My colleagues really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service; it is always so pleasing to hear we have got this correct. We look forward to welcoming you back to The Palace on many more occasions. With Warmest Regards, Mike O'Sullivan Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
this hotel is a historic property that has been so carefully restoredf. he3 Garden Court in a turn-of-the-century fantasy in stained glass! it was so delightful to eat breakfast in this vast elegant room. The service meets the surroundings and in particular, Scott at the front desk was exceptional-he is so gracious and helped us so graciously. Jonathan Groth in the food area was so Square and ab out 12 mon walk to Ferry bldg. Even the door knobs were interesting and the room was clean, quiet and well-maintained. all the marble and opulence make you feel very special and a part of this historic establishment.
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Date of stay: December 2023
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mike O'Sullivan, Innkeeper at Palace Hotel, a Luxury Collection Hotel, San Francisco
Responded 6 days ago
Dear traveler-sister, Thank you for taking the time to leave such a complimentary review. I am very pleased to read that you enjoyed a wonderful stay at the Palace, and it scored so highly on all accounts. It is our primary aim to make sure that all of our guests have a memorable and special experience, and I am pleased we achieved this. I will have great pleasure in passing on your feedback to Scott and Jonathan. We do hope you will return to visit us again very soon to enjoy another Palace experience. With Warmest Regards, Mike O'Sullivan Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Loud room on the roadside, didn’t sleep all night after a long flight. No bellboy at entrance, dirty hotel and room, poor service and terrible food. Hotel offered me free parking in return (!) or a different room the next day or a downgrade to another room without a discount in the rate. Tried to arrange the day after but no one picked up at front desk the two times I called.
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Date of stay: December 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mike O'Sullivan, Innkeeper at Palace Hotel, a Luxury Collection Hotel, San Francisco
Responded 1 week ago
Dear terrymlon, Thank you for choosing us and taking the time to leave your comments. It is never our intention to disappoint our guests. We are extremely sorry for the difficulties you experienced with our accommodations and service. Our hotel is known for attention to detail and thoughtful hospitality; therefore, we sincerely apologize that this was not your experience. We value your patronage, and we promise that steps will be taken to ensure that we do not repeat these concerns. With Warmest Regards, Mike O'Sullivan Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Diana has been one of the best service staff we’ve met. She was warm and entertaining, making the 1st impression count! Joe from concierge was also eager to help with our bags and luggages. House keeping staffs did a great job maintaining cleanliness, always so cheerful to greet us along the corridors. Ming from Piped Piper is also chatty and ready to offer info on the property while we were having our drinks. On the overall, we can feel warm and genuine happiness from all the service staff. I think the GM did a fabulous job keeping such a happy team. Well done, we definitely felt like royalities past 3 nights!
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mike O'Sullivan, Innkeeper at Palace Hotel, a Luxury Collection Hotel, San Francisco
Responded 1 week ago
Dear BVKG, Thank you for taking the time to leave such a complimentary review. We always appreciate feedback. We are truly delighted to read that you felt the warmth and hospitality that each of our team members make every effort to deliver each day. We are very fortunate to have such dedicated and caring associates as part of the Palace team. It is our primary aim to make sure that all of our guests have a memorable and special experience, and to hear that everything was so perfect is rewarding in itself. I will take pride in sharing your very kind words with Diana, Jose and Ming. We look forward to welcoming you back to the Palace for more memorable experiences. With Warmest Regards, Mike O'Sullivan Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wonderful historic hotel with an amazing courtyard that is utilized for its main restaurant. Read about the history of this luxury hotel that dates back to 1875. It was a perfect location for our 3-day trip to San Francisco. It was in walking distance to our planned activities, Chinatown and other San Francisco sights. Good restaurants also in walking distance.
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Date of stay: September 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mike O'Sullivan, Innkeeper at Palace Hotel, a Luxury Collection Hotel, San Francisco
Responded 1 week ago
Dear johngD384QU, Thank you for taking the time to review your visit to the Palace. We truly appreciate our guests taking the time to provide feedback. I am so pleased to read that had such a wonderful stay and enjoyed our central convenient location. My colleagues really do take great pride in ensuring each that everyone has a truly memorable stay at the Palace, so I was truly pleased to read your kind comments and your appreciation of the hotel's history. We do hope you will return to the Palace very soon. With Warmest Regards, Mike O'Sullivan Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There’s no doubt this is a beautiful hotel, with an amazing history. But here’s the sad however….you cannot be luxury when there is a lack of attention to the detail. Vents are always a good indicator of cleanliness and they were very poor in the room. All 3 were covered in…however can’t fault room keeping and service just lacking in maintenance.
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mike O'Sullivan, Innkeeper at Palace Hotel, a Luxury Collection Hotel, San Francisco
Responded 1 week ago
Dear carriem41743, Thank you for your review. We regret that the guestroom did not match the expectations set by the hotel's beauty and history. We apologize for any discomfort you encountered as a result of the quality of your sleeping room. Your comments about the guestroom will be taken into account as we continually assess and improve the maintenance of our accommodations. We are glad to read that you ranked the hotel's location and service provided by our associates more favorable. We appreciate your constructive feedback, as it helps us identify areas where we need to improve. Your experience is not reflective of the quality of our sleeping rooms, and we assure you that we will take immediate action to address the issues you raised. With Warmest Regards, Mike O'Sullivan Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The AI review posted above is right on the money. The Palace is exactly what you might expect in a luxury hotel. I would like to comment on the magnificent Garden Room restaurant where the ambience is off the charts but the policy falls short of the mark. They do not have a full service restaurant available during all reasonable hours. There is no host on duty all day and the hours for meals are rigidly circumscribed; such as, one cannot order lunch past 2:00pm. And then nothing (I do not consider High Tea at an hundred dollars per head, having something to eat) until dinner hour. Usually, top hotels maintain a way to feed their guests from early morning to late in the evening. So, that’s disappointing.
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Date of stay: November 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mike O'Sullivan, Innkeeper at Palace Hotel, a Luxury Collection Hotel, San Francisco
Responded 2 weeks ago
Dear Scotus1, Thank you for posting a review of your stay with us at the Palace hotel. We are delighted to learn that you enjoyed the ambience of our beautiful Garden Court restaurant. We are sorry that our restaurant hours of operation were limited and diminished your overall Palace experience. Thank you for your insights, and we wish you all the best with your future travels. With Warmest Regards, Mike O'Sullivan Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$262 - US$415 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
palace hotel san francisco, palace san francisco
LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / SoMa / South Beach
NUMBER OF ROOMS
556
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Frequently Asked Questions about Palace Hotel, a Luxury Collection Hotel, San Francisco
What are some of the property amenities at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
Are there opportunities to exercise at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Palace Hotel, a Luxury Collection Hotel, San Francisco offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does Palace Hotel, a Luxury Collection Hotel, San Francisco have any great views?
Yes, guests often enjoy the city view available here.
Is Palace Hotel, a Luxury Collection Hotel, San Francisco accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.