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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Experience the luxury of the Gilded Age, historic architecture, and world-class service at Palace Hotel, a Luxury Collection Hotel, San Francisco in the heart of downtown San Francisco, CA. The iconic, historic hotel features authentic elements and modern decor, with a variety of amenities, including professional concierge assistance, valet parking, in-room dining, a cutting-edge fitness center, and two famous restaurants. Guests can enjoy a leisurely dip in the heated indoor pool with a sky-lit ceiling, and explore downtown San Francisco, including Union Square, cable cars, and Chinatown, just blocks away.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Palace Hotel, A Luxury Collection Hotel, San Francisco
2,674 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Palace Hotel in San Francisco is lauded for its grandeur and historic charm, boasting a stunning lobby and luxurious atmosphere that shine especially during the holidays. Nestled in a prime location, guests appreciate its closeness to key attractions and transit. The service is generally acclaimed for being friendly and efficient, though some guests have encountered service hiccups.
While opinions on value vary, with some unexpected costs noted, the range of amenities from the opulent Garden Court to the indoor pool is consistently praised. Rooms are celebrated for their comfort and cleanliness, yet noise can be an issue for some.
Location
Convenient
Atmosphere
Elegant
Rooms
Comfortable
Value
Reasonable
Cleanliness
Immaculate
Noise level
Mixed
Service
Attentive
Amenities
Lavish
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I stayed the weekend before coronavirus shut down travel. Have stayed here number of times before. The most recent renovations have greatly improved hotel. Love the tall ceilings and early 1900’s feel combined with new and modern furniture and fixtures in rooms. The buffet breakfast in the elegant dining area is a special treat. Gym is fully equipped and not busy so everything is available. The location next to Montgomery St station is accessible to everything either via transit or walking. I have stayed many times at all the top SF hotels: Ritz, Four Seasons, St Regis, W and this is my favorite. I am a Marriott Ambassador Elite customer and felt that hotel made effort to recognize my status.
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Date of stay: March 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Spent a recent weekend at the Palace Hotel to celebrate an anniversary. We're glad we picked this hotel out of the many options available in SF. The hotel is gorgeous from all points of view, from the main common spaces to the hallways. Really loved that they lean into the history of the property with all the exhibits in the main hall.
The rooms themselves are upscale and understated with high ceilings and very comfortable beds/linens. While the bathrooms are well done, they're on the smaller side compared to other hotels of this caliber.
The location is also central to downtown SF. If you're visiting from out of town and looking to sightsee, you can get to many places easily on foot. The MUNI/Bart station is also literally on the same block so public transport is a breeze.
However, the one thing that really impressed us was the attentiveness and warmth of those that we encountered at the hotel. The service matched the setting. While many hotels have been scaling back on amenities like housekeeping, etc, that was not the case at this property. Housekeeping was offered daily and the room service breakfast experience was seamless from order to delivery. The valet guys were also all fantastic and friendly.
I would be remiss to not highlight the server who delivered breakfast, Min. He noticed that we had rose petals in the room and inquired if we were celebrating an occasion. Upon finding out that it was our anniversary he noted that the hotel usually sends an amenity up. We told him that we had made the note, but it didn't translate -- not a biggie. He immediately offered to help us celebrate by offering us mimosas to go with breakfast. It was an extremely kind gesture and showed the attention to detail and service during a time when resources across the industry are stretched thin.
It's a lovely home base if you're in San Francisco and looking for some old world charm with modern day service. We'd happily stay at this property again.
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Date of stay: September 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Stayed here several times, just did 10 days in a row, and I am impressed with how consistent my customer experience has been every time. Excellent location, right by the BART Montgomery Street station. Yes there are a lot of vagrants and homeless individuals out and about but this is true of any area of San Francisco, sadly. Check in very efficient, had to use the app to extend my stay, they immediately responded, also kudos to the breakfast staff, professional yet friendly. Note on breakfast for Marriott elite members: they provide you with a US$ 40 credit for breakfast, which I found very generous and allowed me to order whatever I pleased. Room was super clean, every time, very quiet, I recommend getting one on the inner side of the building (I was in 853 last), very impressed with how everything seemed new and worked perfectly, hot water, internet, tv, etc. Most impressed with housekeeping, they were extremely efficient and timely. All in all very solid business hotel. I have stayed repeatedly at the Park 55 Property (closed for refurbishing at the moment) and I am going to stay here from now on.
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Date of stay: February 2022
Rooms
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Recently spent a weekend at the Palace Hotel for an anniversary celebration, and immediately upon arrival to the hotel, it was a WOW factor, so beautiful! We were immediately greeted by the most attentive and friendly bellmen/Valet/Doorman, whose service was outstanding from Jorge/Marlon/Norm and any others I may have missed, The foyer to the hotel was of such elegance, bright and beautiful. Upon entry to our corner room suite, it was gorgeous, upscale and so comfortable and beautiful, not to mention the views. I appreciated the hotel to provide all pre-pandemic services with daily housekeeping. There was absolutely excellent attention to detail provided every single time we walked into the building, and noticed wonderful fragrances. The concierge (Malia) was fantastic, friendly and so helpful! We had breakfast at the Garden Court and again, greeted with amazing staff who were attentive and so friendly (server Elena) and even the manager, Antonio made us feel so welcome! The chef even prepared a special breakfast treat for us! When we called up for any room services, water, coffee, etc., we were always greeted by a friendly and caring voice over the phone (Emma). I appreciated all of the hotel history and exhibits. The hotel is in a great central location downtown where you can get around easily on foot. The attentiveness, warmth and friendliness of the hotel was beyond meaure! The Hotel Staff went above and beyond, and DEFINITELY is a must-stay Hotel when you visit SF, and we most definetely will stay again! Thank you Palace Hotel for making our stay amazing and exceptional!
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Date of stay: September 2021
Cleanliness
Service
Sleep Quality
Room Tip:Â Corner suite
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
First, this is a beautiful hotel. I had a corner suite on the 4th floor. There were several fails, starting from the first day. The bathroom had several long hairs on the floor, which I asked housekeeping to clean up, which they did. The next morning, I saw more long hairs in the shower, which I simply washed down the drain. In 5 days, the minibar was refreshed exactly once. Housekeeping also left an icebucket of melted ice one day, rather than emptying it. The phones' speed dial for service did not work, leading me to call the hotel as an outside number to be transferred to someone who could help. The living room furniture was uncomfortable and awkwardly arranged. I rearranged the furniture for my stay to make the room functional. No one offered help with my luggage upon arrival, nor offered to show me to my room and show me the amenities. The internet can be intermittant at times, shocking, given that you're in SF. I'd say it's a 4 or maybe a 4-1/2 star, not a 5 star hotel.
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Date of stay: February 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TeamMarriott, Manager at Palace Hotel, A Luxury Collection Hotel, San Francisco
Responded 26 Feb 2020
Dear EudaimoniaChicago, Thank you for sharing your valuable feedback with us. Offering prompt service and luxurious accommodations is very important to us, so your feedback was concerning to read. Please accept our apologies for the unfavorable service you were met with upon your arrival and for the oversights in preparing your guest room. We have protocols in place to refresh our facilities to the highest standards before new guests arrive, so we are disappointed to learn about the inconvenience this caused you. Your comments will be used to assess where adjustments can be made to avoid such mistakes in the future, as nothing is more important than your comfort and satisfaction. We hope you will keep us in mind whenever you return to the area so that we can better deliver the flawless visit we are known for. Sincerely, Aimee King Director of Sales and Marketing
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My stay at this hotel was refreshing. It is very nice to see a hotel provide all pre-pandemic services again including daily housekeeping. Absolutely excellent attention to detail was provided every single time I walked into the building. The 60-foot pool was excellent for a swim.
The only annoyance was that I was assigned a room in a wing which had VIP guests. As a result there was frequent security guard activity outside my door, including a guard who was always on duty within 30 feet of my room door.
Beautiful hotel overall though. Nice to see full service back.
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Date of stay: September 2021Trip type: Travelled solo
Room Tip:Â Check out the Pied Piper bar room. Beautiful painting.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Emailed the hotel prior to check to inform them of my special requests, didn’t get a reply. Arrived at the hotel at 3:20, was told that room would be ready at 4 even though I requested early check in through the app and through email days ahead. We stayed around, checked in with staff again at 4, was told room was still not ready, waited another hour before we got into the room. Standard check in time was 4.
Appreciated the fact that the hotel upgraded our room to a deluxe suite because of the special occasion and my platinum status. The suite was on a high floor, spacious, and had nice views, however, the bathroom was tiny, without a bathtub, and could barely fit 2 people. Service is extremely slow at this hotel, it was astonishing. There was no birthday card or special amenity in the room, I had to ask about it twice for it to be sent up. Requested amenities from housekeeping and they took more than half an hour to arrive. Asked for four bottles of water and two were sent up. There was no turn down service, even for suite categories.
Breakfast included with platinum was continental only, but you could upgrade to the full buffet with an additional fee. After checking out, I realized that there was a points error and had to call Marriott to have them fix it. Chose the palace hotel because I love the Luxury Collection brand, however this property is a complete letdown.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TeamMarriott, Manager at Palace Hotel, A Luxury Collection Hotel, San Francisco
Responded 17 Mar 2020
Dear 653BrianC, We are truly sorry for failing to deliver the exceptional stay you deserved. Everything we do is aimed at giving each guest a superb, memorable stay, so we are disappointed to know we let you down. Please accept our apologies for these issues. Please know that your feedback is essential to us as we are continually striving to improve our guest experience. We would like to regain your trust and hope you will give us another chance in the future. Sincerely, Aimee King Director of Sales and Marketing
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Every other aspect of the hotel is beautiful as well. The hallways leading to the rooms are one of the most spacious I have ever seen, especially for a hotel in a large city. They have a luxurious fitness center, indoor pool and Jacuzzi as well. I made very good use of these during my stay.
The only issue we had with this hotel was regarding service. I booked this hotel through Amex Fine Hotels and Resorts and hoped to use our dining credit towards a nice dinner on Christmas evening. On Christmas morning, we spoke with concierge about options for dining and she recommended the hotel restaurant that evening. After a long day of site seeing, we arrived (all dressed up and everything!) to discover it was closed. The only option they had was bar seating and said it would be over an hour wait. We asked the concierge (a man this time) for alternatives and he was incredibly dismissive, condescending and rude. I was so taken aback by it that I went to the check in desk and asked for the manager. After waiting for about an hour (not an exaggeration), I finally got ahold of the manager who was shocked and had not been informed that the hotel’s restaurant was closed. At first he seemed disinclined to assist us but after some insisting offered to refund our dining credit, allowing us to eat elsewhere. All in all I think it was quite a poor customer service experience from start to finish and not a great way to spend Christmas evening. Encounters like this have never happened during my Hyatt or Hilton stays (or have swiftly been resolved!) but this is the second experience of this caliber that has occurred at a hotel under the Marriott umbrella in the last few years. I think Marriott needs to invest more in training for customer service. For a luxury hotel, this issue shouldn't have escalated this much.
Overall still a very nice stay and I would consider The Palace again during future visits to San Francisco.
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Date of stay: December 2019
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TeamMarriott, Manager at Palace Hotel, A Luxury Collection Hotel, San Francisco
Responded 10 Jan 2020
Dear michaelc0459, Thank you for staying at the Palace Hotel, A Luxury Collection Hotel once again. We deeply apologize for the poor service you experienced from our associates. This is not the level of service we generally provide, and it certainly does not meet our standards. We truly take pride in our guest service, and the feedback we receive, good or bad, helps us to improve our services, and we have shared your concerns with our management team to prevent such mistakes going forward. On a positive note, we are pleased to know you enjoyed our beautiful decor, delectable breakfast, spacious accommodations, and exceptional amenities. We appreciate your detailed and constructive feedback, and we look forward to welcoming you back soon so we can prove to you that we are known for providing authentic experiences for our guests. Sincerely, Aimee King Director of Sales and Marketing
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We were in San Francisco for a wedding party, and decided to stay in the Palace for the night. I don't normally book in a large hotel for personal travel, but I'm glad I did this time.
Not sure if it's because I'm a Marriott Gold member, but we got upgraded to a deluxe room that was immaculate. Bathroom was set up for very low water consumption, but the shower still had lots of pressure and toilet worked well. Decor was contemporary, not at all dated like I might have expected for a historic hotel.
The people at the hotel were exceptionally friendly, including the desk staff, conceirge, and employees working all over the hotel. For instance, my wife and I were taking a selfie at the gorgeous Garden Court, and an employee spontaneously dropped what he was working on and asked if we wanted him to take our picture. When we said yes, he took our jackets and bag so we didn't have to hold anything, and took 3 pictures!
The indoor pool is amazing. It's a perfect temperature and set up for both lap swimming and recreation, with floor to ceiling windows giving you a great view of the city and lots of natural light. They had a big screen at the end of the pool, where they apparently show movies on Saturday nights (guests can get an inner tube and watch from the pool). On our second visit to the pool, there was a very kind attendant who was talking to one of the families and bringing out pool toys for them, and she brought out bottled water and fudgesicles for us!
I know a lot of people are having a tough time these days, so I especially appreciated being at a place where the employees truly seem to love their jobs and care about the guests. It speaks well to the management that they've been able to retain such great staff.
Another thing I liked--a large number of San Francisco boutique hotels tack on "amenity fees" (despite not offering any unusual amenities), "destination fees", etc. that can easily add another $65/night to your bill. The Palace wasn't cheap but we paid exactly the advertised rate, with no surprise charges.
A few tips: (1) We did not make it to the brunch because we overslept, but the restaurant is gorgeous. It is very pricey, but would be a great place to have a special occasion. Apparently, it's popular and you need a reservation. (2) Parking is expensive as you'd expect in a luxury hotel. We self-parked at a garage one block away for half the price. (3) The neighborhood is loud, and despite the thick walls and doors, you can hear some of the noise from the street and people talking in the halls. It wasn't a big issue for us, and tbh this is a problem all over SF, but you might want to bring earplugs.
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Date of stay: July 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mike O'Sullivan, Innkeeper at Palace Hotel, A Luxury Collection Hotel, San Francisco
Responded 13 Feb 2023
Thank you for your review and your very kind words. We are delighted that your stay with us was enjoyable. Your remarks about our staff are most welcome as we pride ourselves on working as a team to ensure that each guest's experience is exceptional. Thank you once again for being our guest.
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During our 6 day visit, Every single staff member whom we encountered was exceptionally polite, friendly, and helpful. Scott, the wonderful gentleman who checked us in, soars even above them all. Unlike the other hotels we have visited on this trip that are still using the Covid excuse to skip all housekeeping services and other amenities, The Palace continues to provide all of the excellent services and amenities one would expect from such a fine establishment. When traveling to San Francisco in the past on business, I stayed in considerably more expensive hotels which were not as pleasing as The Palace. I wish to extend a warm thank you to all the staff and management for helping us to create a marvelous and memorable experience.
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Date of stay: August 2021Trip type: Travelled as a couple
Room Tip:Â Make a reservation for breakfast on weekends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Los Angeles, California96 contributions149 helpful votes
Sorry for the late reply, been traveling.
It is excellent for tourism because of the easy links to all forms of ground transport. Bart, Muni, buses or just walk down Market Street to the Ferry Building.
There are more places to choose from in the San Francisco area.
PRICE RANGE
RÂ 5,393 - RÂ 7,357 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
palace hotel san francisco, palace san francisco
LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / Downtown / SoMa / South Beach
NUMBER OF ROOMS
556
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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PALACE HOTEL, A LUXURY COLLECTION HOTEL, SAN FRANCISCO - UPDATED 2024 Reviews & Price Comparison (CA)
Frequently Asked Questions about Palace Hotel, A Luxury Collection Hotel, San Francisco
Which popular attractions are close to Palace Hotel, A Luxury Collection Hotel, San Francisco?
Nearby attractions include The Escape Game San Francisco (Downtown) (0.2 km), San Francisco Museum of Modern Art (SFMOMA) (0.3 km), and Yerba Buena Gardens (0.3 km).
