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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 20/09/30 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Four Seasons Resort Oahu at Ko Olina
Updated 20/09/30 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#2 of 6 hotels in Kapolei
Location
Cleanliness
Service
Value
Travellers' Choice
As the island’s premier luxury resort, Four Seasons Resort O‘ahu at Ko Olina welcomes you to an authentic Hawaiian experience, deeply rooted in cultural tradition, yet alive with the excitement of the future. Located on O‘ahu’s sun-drenched, western Leeward Coast, on an expansive white-sand beach, Four Seasons is redefining luxury on O‘ahu.
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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Paid private parking on-site
Wifi
Hot bath
Pool / beach towels
Swimming pool toys
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Plunge pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary welcome drink
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Poolside bar
Boating
Canoeing
Diving
Game room
Hiking
Horseback riding
Snorkelling
Tennis court
Water sport equipment rentals
Windsurfing
Aerobics
Evening entertainment
Fishing
Karaoke
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Chapel / shrine
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Sun umbrellas
ATM on site
Doorperson
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Private beach
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Desk
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
iPod docking station
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Lagoon View
Languages Spoken
English, Chinese, Japanese, Korean
Location
Full view
77Somewhat walkable
Grade: 77 out of 100
23Restaurantswithin 0,5 km
5Attractionswithin 0,5 km
Contact
92-1001 Olani St, Kapolei, Oahu, HI 96707-2203
Getting there
Car HireSee all Kapolei car hire
1 834Reviews112Q+A100Room tips
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Popular mentions
In July 2020, my wife and I were talking with close friends who decided to book a Hawaii vacation to celebrate New Years 2021. With a full understanding of the risk of travel due to the COVID-19 pandemic, we decided to take a chance and book the Four Seasons Resort Oahu at Ko Olina for the holiday season. I began our process in late July 2020 by calling the resort and confirming there was nothing beyond the obvious I should be worried about. The agent indicated they were closing for a brief time due to the government shutdown, but once they opened, there should be no concern, assuming there were no additional state-wide shutdowns or other force majeure events. She did remind me that the room was nonrefundable, which I acknowledged and understood. We live outside Philadelphia, PA, so the trip to Hawaii was not short (or cheap). Once we spoke with the Four Seasons agent we promptly booked our room and our flight. In October 2020 I reached out to the Four Seasons to request some information about the travel restrictions and on-site health initiatives. A few days later I received an email indicating they decided they were going to perform some improvements to the hotel and are no longer accommodating our reservation, but I can try back in March 2021. My wife and I were shocked: less than two months until our New Years trip the hotel decided to cancel our accommodations to perform renovations at their hotel at their own discretion and cancel existing reservations. Our friends, who we are traveling with and hoped to be close to, had coordinated rooms at the adjacent Disney Aulani resort. I asked what Four Seasons is recommended I do, as there were no nearby hotels available, and all other hotels on the island had inflated rates this close to travel. The Four Seasons agent suggested I try and book the Four Seasons Maui (different island) and wished me luck. Then she stopped responding. I have been a customer of the Four Seasons in a number of other locations throughout the world, and have never experienced such horrendous customer service. I cannot, and will not, trust this flag again.…
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Date of stay: November 2020
Value
Service
2 Helpful votes
Helpful
Response from Charlie Parker, General Manager at Four Seasons Resort Oahu at Ko Olina
Responded 12 Nov 2020
Aloha @zjanindl, On behalf of Four Seasons Resort Oahu at Ko Olina I would like to extend our deepest apologies for the inconvenience and challenge this has caused you and your family. You are always a valued guest with us and take your concerns here very seriously. We completely understand your frustrations and our upper management team would greatly appreciate the opportunity to speak with you personally to extend our apologies. An email has been delivered to you by our reservations manager and we look forward to hopefully connecting with you soon. Mahalo nui loa.
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Back in June, I booked three night stay for October at a rate which I can cancel without penalties. At that time I was charged for two night stay as a “deposit.” Later in July, after I realized that pandemic is not getting any better soon, I cancelled by booking. However, I have not gotten my deposit back for almost three month. I contacted the hotel multiple times, but they refused to provide any information about when they can get my deposit back to me. I had really enjoyed my previous stays with other FS properties, but this experience with FS Ko Olina is really dissappointing. I think how they are handling this issue, is way below what one would expect from Four Seasons brand.
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Date of stay: September 2020Trip type: Travelled with family
2 Helpful votes
Helpful
We travelled to Oahu in February 2020. We planned to celebrate my father's 80th birthday with a beautiful brunch at the Four Seasons Resort Oahu at Ko'Olina. As we were travelling as a family of 13, my husband and I went the day prior to our reservation to get a sense of the layout of the restaurant. When we were there, we encountered a very friendly and helpful person who introduced herself as Lucy and offered to assist us with any inquiry we might have. When I explained that among our group, we had an infant as well as persons with mobility issues, Lucy (who turned out to be a manager), walked us through the restaurant to show us a table that would be conducive to providing us with a beautiful view, privacy for our family as well as proximity to the buffet offerings to minimize the walking distance. She took the time to speak with us about our family which led me to share that my grandmother had recently passed away and this was a difficult time for us. I really appreciated her kind and thoughtful words. At my father's brunch, Lucy came to make sure that my family was having a wonderful time. She was such a pleasure to work with - a true asset to the Four Seasons. She exemplifies what we love and appreciate about the Four Seasons - that they strive to treat each guest as a welcomed individual person. Needless to say, the brunch was amazing with excellent food and service. If ever visiting Oahu, definitely make the weekend brunch a part of your island experience.…
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Date of stay: February 2020
Value
Location
Service
Helpful
Pre-covid shutdown, I booked a one-night stay before our return to the mainland. Our vacation rental, our airline, our car rental cheerfully refunded our money. I fully paid for the room at Ko Olina in advance. The Four Seasons has yet to refund our money for our July 30th reservation that I cancelled on June 24th. They claim it's due lack of staff to do the processing. Customer service is no help. Do not prepay. Even though Four Season's policy is to refund due to Covid related shutdown, the Oahu property is holding our money. For a hotel chain that has 5-star service, this property is not living up to Four Seasons standards.
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Date of stay: July 2020
Value
Service
4 Helpful votes
Helpful
We have stayed in this hotel multiple times since Four Seasons took over the ownership and never disappointed us. Service has always been four season standard. Staff at beach and pool are so responsible and care for each guest with heart. There're some water equipment you can borrow at the beach which is no extra cost (love this at four season than ritz). sometimes hotel host event on weekends so make sure you check calendar. Hotel offers free shuttle if you wish to go Ko Olina downtown. The spa is nice too especially if you can do it at one of the ocean facing hut. Kids program is a great relief for families (also no extra cost for service). Room is comfy and spacious, bathroom and vanity area is big enough to place essentials. Some minor comments wish the hotel can improve over the time to make it more perfect: 1) spa at ocean front hut - you need to put a sign in front of the hut to remind other guests to stay away. One time I was in service, there were a couple walking by and tried to open the door . 2) breakfast buffet is on an expensive side but not many choices, but we don't have other places to go. For guests stay at hotel multiple nights, we do get bored with the same item everyday. 3) you've a few sit down restaurants but i wish you offer a few more quick bites/casual eats station that can open throughout the day. These stations can setup along the pool or near beach. You had something similar at special event which is a great idea, but wish these stations can be pop up during the normal days as well. 4) one time we found group of golden color ants in our room and climbed up to my kid's luggage (and of course became her nightmare for a while:). Knowing there'd always be insects around, but you could consider put non toxic pest control. 5) appreciate the little gift to welcome kid guest, but noted the gift has been the same for a few years already:) we stayed at Mandarin and they have kid t shirt with hotel logo in front and kid's name sewed at back, which has been one of the best hotel gift. Wish you can consider more options.…
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Date of stay: August 2019
Cleanliness
Service
Sleep Quality
3 Helpful votes
Helpful
PRICE RANGE
US$625 - US$1 031 (Based on Average Rates for a Standard Room)
LOCATION
United StatesHawaiiOahuKapolei
NUMBER OF ROOMS
370
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Claim Your Listing Frequently Asked Questions about Four Seasons Resort Oahu at Ko Olina
Which popular attractions are close to Four Seasons Resort Oahu at Ko Olina?
Nearby attractions include Paradise Cove Beach (0.5 km), Paradise Cove Luau (0.5 km), and KA WA‘A, a Luau at Aulani (0.3 km).
What are some of the property amenities at Four Seasons Resort Oahu at Ko Olina?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Four Seasons Resort Oahu at Ko Olina?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Four Seasons Resort Oahu at Ko Olina?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Four Seasons Resort Oahu at Ko Olina?
Yes, paid private parking on-site, secured parking, and valet parking are available to guests.
What are some restaurants close to Four Seasons Resort Oahu at Ko Olina?
Conveniently located restaurants include Island Vintage Coffee Ko Olina, Island Country Markets, and Noe Italian.
Are there opportunities to exercise at Four Seasons Resort Oahu at Ko Olina?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Four Seasons Resort Oahu at Ko Olina have an airport shuttle?
Yes, Four Seasons Resort Oahu at Ko Olina offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Four Seasons Resort Oahu at Ko Olina offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Four Seasons Resort Oahu at Ko Olina?
The staff speaks multiple languages, including English, Chinese, Japanese, and Korean.
Does Four Seasons Resort Oahu at Ko Olina have any great views?
Yes, guests often enjoy the harbour view available here.