We were displaced from our home due to a flooding situation and my son selected the Hampton for us to stay at. My first impression was that of the very friendly and welcoming staff, and the tidiness and cleanliness of the building. After the first week of our stay, I was in no rush to return home as the Hampton made our stay so very comfortable and they were accommodating beyond expectations. It was during covid, so there were limitations as far as food and amenities, BUT that being said they still managed to provide a great breakfast menu; prompt and friendly service while maintaining high safety standards. Housekeeping was probably the best I've experienced! Very clean, tidy, prompt and friendly staff. The front desk staff knew us by name and always greeted us, no matter how many times a day they saw us :) On top of that, the location was very convenient with shops and restaurants (once they opened) literally 2 minutes away; and on site. The pricing at the Hampton is very reasonable and worth every penny. I will highly recommend the Hampton to visiting family and local friends. Thank you Wade, the Front Desk Staff and Housekeeping Staff for the AWESOME service!…
Being on the road often allows you to appreciate the small things that hotels do to go above and beyond. With my first work related trip to Hawaii, I had the pleasure to stay at the Hampton Inn and Suites in Kapolei/Oahu. This hotel is seemingly brand new, with fantastic rooms, and is in immaculate shape/cleanliness. More importantly, I have found that the staff here is FANTASTIC. There is a young woman who works the front desk by the name of Jara. Of all of the folks that I have encountered as a HiltonHonors member, over the course of the past twenty years... Jara ranks in the top 1%. Kind, cordial, genuine, and extremely welcoming; she makes guests feel absolutely at home here. Jara has made this 23 night stay an absolute joy to take part of. For those in management at Hilton/Hampton Inn, I would strongly encourage you to groom her for upper level management, and positions of increased responsibility and scope. She represents this organization as a top notch professional. One final note, the staff in the breakfast area can also be counted on to go above and beyond for their customers. If you are staying in Kapolei, stay here. You will have no regrets.…
During the many challenges that came with COVID-19, my family found ourselves in this hotel for 2 months instead of 3 weeks from March to May 2020. The staff was positive, accomodating, and flexible. Over Easter during our 2 y/o daughter's makeshift Easter egg hunt she found a few towels that had been folded in the shape of bunnies from the staff. This post is delayed, but my family thanks your team for being professional and providing us with peace of mind!
room was great but the price was a bit high. the location was perfect with the mall being next door. he area was clean and well lit. again the only thing is price, especially if you are just staying for one night.
We visited Oahu for 2 days while island hopping and selected this hotel since the price was great. The hotel had a wonderful location with a shopping center, and is also close to the interstate, if you are electing to travel around the island. The hotel staff were fantastic and truly focused on customer service. The rooms were clean and the breakfast had several options. We would recommend this hotel to anyone considering visiting the area.
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