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Nice little place without the frills . Close to all the buzz on front street but can get noisy because it is so close to the action. Don’t expect full service hotel, it is not but u can use their sister resort facilities at the...More
Thank david l
Response from HHR_CustomerService, Customer Satisfaction Specialist at Lahaina InnResponded 1 week ago
Thank you for your review of our hotel. We are delighted to see you enjoyed your stay here with us and we are sorry to see your stay was short. Mahalo and a hui hou (until next time)!
1. Loacation, excellent, right in the center of town.
2. Reception friendly and helpful, when they were there.
3. Comfortable King Size bed.
4. Friendly room cleaning lady.
1. The balcony was locked and inaccessible.
2. The stand alone 1930's wardrobe...More
Thank Don H
Response from HHR_CustomerService, Customer Satisfaction Specialist at Lahaina InnResponded 2 July 2018
Thank you for your valuable and honest feedback. We are extremely sorry to hear about your negative experience and even more sorry to have disappointed you. We try to maintain the highest standards of service but clearly that is not what happened here. We...More
Located right in the heart of Lahaina, this is a great place to stay for accessing Lahaina on foot. Very friendly and helpful staff. Reasonably priced room, especially given comparable rates in Lahaina/Maui. Our room (#12) was quiet, clean and had a private balcony. It...More
Thank Joshua G
Response from HHR_CustomerService, Customer Satisfaction Specialist at Lahaina InnResponded 4 June 2018
Thank you for taking the time to review our hotel on tripadvisor. We are delighted to see overall you enjoyed your stay with us and that you found our location perfect for all your exploring needs. We are sorry to see there were some...More
Spent the first nights in Maui here. My friend booked it and I hadn’t looked it up except for the location. They have actual keys, not the key cards most hotels use, so that caught me off guard. Sheryl was wonderful and got us situated...More
Thank Matthew J
Response from HHR_CustomerService, Customer Satisfaction Team at Lahaina InnResponded 29 May 2018
Thank you for taking the time to review Lahaina Inn. We are happy to hear you enjoyed your stay for the most part of your vacation and even more pleased to hear Cheryl was of great assistance. Our team takes great pride in the...More
Wrong room given to me. 5" of dust in the bathroom, mold, shower handle and window handle broken, shower enclosure is peeling and falling apart. peeling wallpaper, no hangers, no coffee pot, no safe, no front desk help, unless ur there between 11-7 and even...More
1 Thank NSB386
Response from HHR_CustomerService, Customer Care Team at Lahaina InnResponded 5 April 2018
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. This does not at all reflect the high quality, comfortable vacation we are dedicated to providing for our...More
Response from jnewmanhr | Reviewed this property |
I agree with Christine's answer on rental cars and shuttles NOT being included/nor available through the Inn. There are a couple of parking lots on the same street as the Inn, but the one that Christine is referring to was... More
I agree with Christine's answer on rental cars and shuttles NOT being included/nor available through the Inn. There are a couple of parking lots on the same street as the Inn, but the one that Christine is referring to was full. There was one kind of around the corner where we parked and it was $3 more per day.