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All reviewsthe cliffblack rockthe mai tai barwhalers villageour honeymoonocean frontresort feekaanapali beachbreakfast buffetan upgradestayed in buildingsea turtlespublic beachtwo double bedshula grillan ocean view roomper day
I got a good deal on my room, but you know what they say – you get what you pay for! Our first room was completely outdated and noisy due to all of the renovations that were going on. After three nights, the front desk...More
Response from GuestExperienceTeam, Manager at Sheraton Maui Resort & SpaResponded today
Thank you for taking the time to share your experience and feedback from your recent stay. We are happy to hear that you found our staff to be friendly and helpful throughout your stay. We appreciate your honest feedback and will review it...More
We just returned from celebrating our 30th Wedding Anniversary at the Sheraton Maui Resort and Spa. As we have come to expect... it was awesome and we were treated as part of the Sheraton family. We've only been to this property 3 times. Once about...More
4 Thank WorkmanFamily
Response from GuestExperienceTeam, Manager at Sheraton Maui Resort & SpaResponded 25 April 2018
Thank you for taking the time to share such positive feedback. We are delighted to hear how much you have enjoyed all three of your stays with us, and that you feel you are part of our ohana. It's wonderful that you were...More
Hotel was beyond our expectations, beautiful setting, excellent accommodation, friendly staff. We stayed in an upgraded moana room, a little way from reception but superb views of the ocean. Staff were very attentive and nothing was too much trouble.
Being a last minute trip. I guess I cannot complain about the cost of per night rate. You would think parking would be included right? No! Becoming like Las Vegas as they have a “resort charge” as well!
Shower: Best water pressure ever...More
1 Thank HaYnGirl
Response from GuestExperienceTeam, Manager at Sheraton Maui Resort & SpaResponded yesterday
Mahalo for taking a moment to share your honest feedback. We are so sorry to hear about the lack of customer service you experienced and for the issue with your bill. We will be sure to follow up with our food and beverage...More
We loved our stay at the Sheraton Maui. You can’t beat the location at Black Rock. The rooms were recently renovated with beautiful amenities. The staff is wonderful and extremely helpful.
We ate every morning at the breakfast buffet. The kids loved the waffle station...More