***** for the location, *** for anything else especially when taking price into consideration. The room was clean however with a strange odor. Limited option re breakfast (breakfast was not included inspite of price paid). Their Sandbar was a good option for night drinks and appetizer style dinner
Great hotel. We are very picky and the room was very clean and well kept. We had an oceanfront room which was well worth the extra money as it was so nice to sit in our lanai and listen to the Hawaiian music from surrounding venues and watch the waves. Buffet breakfast was very nice. If you don’t want to spend the money why for an ocean front or ocean view room there are several places throughout the resort to relax and watch the ocean. Easy walk to Whaler’s village for nice shopping and dining options. Great stay!
Yes. Didn't go this time but have stayed there several times in the past. I go with my adult son or adult son and daughter. We loved it. It is right On the beach. We stayed in Wailea last year but prices have sky rocketed and I was comparing Westin prices to Ritz Carlton in Wailea
Not worth the money. Check-in was cold even though it wasn’t a busy time. And when I let them know I was shortening my weeklong stay by 1 day I was informed I would be charged for the room anyway because I hadn’t given them notice 7 days before I arrived. The policy mentions that timeframe for “canceling the reservation” but NOT for alterations to the reservation, and there’s a huge difference. I’ve stayed at 5-star resorts in many places and none have ever gouged customers because of their own ambiguous policy language. Appalling! The place looks dated, and the furniture shows wear. There is scant signage and since it’s a sprawling place wrong turns and convoluted routes are frequent. Only ONE of the two restaurants was open each night for a nice seated dinner, and the one open on weekdays had no reservations. Prices were exorbitant, even for a resort, and the food was blah. Service was cold, except for the lobby Sand Bar and Grill, and the Cliff Dive poolside grill. One concierge was rude and aggressively negative when I inquired about options for getting offsite to see more of the island. I had one wonderful spa treatment but at the second, the masseuse yanked one of my arthritic fingers (though I had alerted her about the osteoarthritis in my fingers) and I yelped in pain, after which she claimed it had been “such a light touch” and then took it upon herself to blow through privacy protocols and quiz me about whether I had seen a doctor and had cortisone shots. I rented a cabana for our stay, and it was a great decision. Service was attentive, and it was wonderful to get a break from the sun every so often. My baby granddaughter napped happily on the sectional every day. It would be nice if they didn’t shut down the pool so early, though. The views are pretty and the sunsets are glorious.…
The Sheraton is a beautifully maintained hotel with a gorgeous beach and pool. But our stay was marred by our room situation. We've stayed there a number of times and had saved up for our 25th anniversary trip, paying top dollar for a Deluxe Ocean Front Room and asking three times for a room in the Moana building, which is indeed ocean front. All three times, we were told that the request had been noted. When I received a pre-trip e-mail from concierge Anjelica Cocson asking for information on my arrival and departure times, I responded with my fourth reminder about any room in the Moana building. She did not respond until three days AFTER our arrival, which was obviously useless. We were instead given a room in building 2, which is not ocean front, despite all of our requests. After two sleepless nights in that room because of major water pipe noise issues, we had to vacate the room and were re-assigned to the oddly-designed room 5107, a former office. We were comp'ed for one night, one meal at the poolside bar, and our parking, but unfortunately there was a pall over the whole trip. I’ve seen other reviews detailing similar situations at this hotel, and we also personally heard another customer at the front desk talking about how from her “ocean view” room she couldn’t see any ocean at all unless she went out on the lanai, in which case she saw only a sliver of it. I would still recommend this hotel to someone wanting a lovely place to stay in Maui. But it is insanely expensive, and the amount of money we personally spent, after saving for years for this anniversary, and not even getting into the true ocean front building after three assurances by phone, is something we won’t ever forget. ☹…
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