Worst experience..quality degraded..absolute worst behaviour by front desk..they don't make you feel comfortable or welcome..will stay at other condos.. They saw us tired and waiting at the reception for 5 hours..my husband and kids were feeling sick..yet they didnot take any step to expedite the checkin . We felt unwelcome by the front desk. The behaviour was hurtful ,I saw them gossiping and yet no efforts to atleast make an effort to expedite the checkin..seems like they liked to see the tired tourists in such condition..WE SAW THEM PROVIDE EARLY CHECK IN TO OTHER PEOPLE INFRONT OF US..
My family and I have stayed at the Aston-Whaler property every year for the past five, (save 2020, the year of the pandemic). Every stay has been wonderful. The staff has always been friendly and very accommodating. The rooms are clean and the bedding is very comfortable. The view from the oceanfront rooms is unbeatable. I highly recommend this property!
My family of 4 stayed in on of the beach facing 2 bedrooms. Everything about the experience was wonderful. Condo was huge and beautiful. Very clean and daily housekeeping!!!! We didn’t need daily cleanings, but fresh towels, coffee, detergent, etc was easily available from the friendly housekeeping staff. Plenty of green space, pond, nature on property. The pool was 5-6ft deep. Lots of chairs and umbrellas. Big steps for small kids to play. Our 5 year old granddaughter loved it. Oh, there’s also the most perfect beach and sunsets I’ve seen. Shopper village next door, with everything else needed for a great vacation.
Good price for a condo next door the Whaler Village. Could see ocean from balcony and a little from condo. Our room faced the back of a restaurant with constant mechanical noise, but we could still focus on the sounds of the waves. When we booked oceanfront, we expected to face the ocean, but it was still so beautiful. And it’s in the most convenient location to everything. So, I do recommend it for the price. Our room was a 1 bedroom and we hoped for a bedroom door for some privacy, but it was 2 bifold closet type doors. I’m not sure if all the units have these doors, but you might want to ask if you’re traveling with kids and anticipate the option for alone time.
The staff was very helpful and friendly. Our room exceeded our expectations and the staff worked with us to make sure our extended stay was perfect. The facilities are quite nice and well maintained. The bonus is being right next the Whaler Village for a little shopping.
Hotel has a great location to beach and eateries. Lots of parking and the studio room was very big and ac worked very well. Balcony is very large with both ocean and mountain views. Quiet at night and lots of bathroom counter space with walk in closet.
We stayed for 5 nights in a 1 bedroom 2 bath condo on the 11th floor (1170). They are all privately owned so decorated differently but ours was amazing!! Our family of 5 (17,19,21 kids) had plenty of room (our kids like each other and slept one on the twin Murphy bed, one on the long section of the couch and one on the pullout section of the couch) and there was good storage in the extra bath plus a closet in the kitchen. The grounds were meticulously kept, the koi pond was fun to watch and beautiful, the pool area was busy but never too crowded, and the location along the kaanapali beachfront is perfect! Our condo had everything we needed. We even grilled at one of the condos grills one night. We LOVED THIS PLACE AND WILL DEFINITELY BE BACK!
We stayed in the Whaler for 4 nights and absolutely loved the experience. We were slightly apprehensive when seeing pictures of the rooms with what I would describe as dated furniture, but do not let this put you off - everything was fantastic and would definitely visit again! Pros: - staff friendliness - cleanliness of room - well kept pool and grounds - internet speed - location to beach - location for restaurants/ shopping Cons: - None
Perfect location right next to Whalers Village. Friendly helpful staff. Room was even better then expected and very clean. Self park was great for coming and going. Easy check in and check out. Concierge was helpful in booking restaurants. Overall a very enjoyable stay.
Right next to whalers village . Short walk to Black Rock and the wonderful snorkeling. A huge variety of fish and quite a few turtles . Staff was great. Kaanapali area is very nice and the trolley service there makes it easy to get around if you don’t want to walk the convenient board walk
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